Kent RO Complaints & Reviews

Had purchased Kent RO Grand plus couple of months back and suddenly from 8th Sept started facing issue when water was not getting stored in machine.

Complaint registered with request no[protected] was assured technician visit in 24 hrs.

Got messgae with technician details who visited in 24 hrs but could not provide resolution as parts that he was carrying were also faulty.

He conformed that other...

This is regarding my Kent Maxx. I requested a complaint of my Kent Maxx not working properly.

The complaint was attended by Mr. Ranjeet on 10.09.16, when he switched on the system it started working, but there was minor leakage in UV chamber so he proposed to change the chamber. After changing the chamber the system started working but the water flow was very slow, which he said will increase slowly as he had installed the...

Pl be informed that my request no,[protected] which was given on the 7th of this month is still not been attended to by any of your service personal, Im really at a loss of words as to why the delay in attending to a service cpmplaint, Is this why your company advirtise your products and take your customers for a ride after the product is sold Im really disgusted for having made such a big mistake in buying your product....

I would like to draw your kind attention towards our problem, I had purchase KENT RO GRAND PLUS from ARVEE SALES, LAJPAT NAGAR NEW DELHI and the same was installed on 19.9.2015. in the period of one year the techniccan has visits two times. First problem was start on July 2016 when suddenly the water was leakage and spread into the floor, kitchen drawer etc. The technician has attend the complaint he said that filter (membrane) has been leaked...

This will be fourth complaint within two months purchase at a price of Rs 16, 000/- on 6/6/16. Latest fault is with LED lights going off. Bulbs had become unserviceable. All changeable parts be it Filters Led had become defective in such a short time and had been replaced This will vindicate the poor quality of Product and obviously confidence has hit the rock bottom. In addition call from alleged official of Kent Mumbai confirming the return...

Dear Kent people,

I am highly disappointed from your service.
I bought Kent wonder plus before couple of days which serial number is KR[protected]. This product installed dated on 11.09.2016 at 12 o clock pm. I have many complain against kent people.
First The service boy come for installation was talked us rudely. His name is Mr. VIPIN and mobile number is [protected]. I asked him, Why the power light of Kent...

Hi
I am owning the Kent Pearl product(Model No:KR[protected].
Below is my details:
Registered Mobile No:[protected]
Name:Jaiendra Kumar Pawan
Address:A-206, Gouthami Comforts Apartment, Basapura Main Road, Bangalore-560100.

I would like to bring to your notice about the daylight robbery by Rain Drop Services, Bommanahalli, Bangalore

I have raised the servicing request on call(Kent...

We would like to inform you that we had purchased Kent Pristine Mineral RO water Purifier recently and it went defective. There was a instance were our child got electric shock from the device.Due to unfiltered impure water, from many days people in our house are suffering from cold, fever and when device went defective there was no alarm and we were not aware of it.It was leaking as well.

On registration of the complaint on...

We are having problem in our Ro which we purchased in 2015 December. This is fourth time that mameron and carbon has been burst, and every time the service man changes free of cost. Right now the Ro is in warranty of one year till 2016 December therefore once the warranty is over there will be charged.

Kindly note the complaint no.s:-

24 May -[protected]
9 Jun- [protected]
7 July- [protected]br...

Inspite of following kent ro in local dealer for a week and subsequently since 3rd sep at customer care on everyday.they r not attending.rather they r closing or cancelling the service request.very disgusting to follow everyday and every time they ask so many details.not connecting or giving their manager nos.very non professional org.we donot know the contact no of the responsible executive.nor they r connecting.i will suggest not to purchasevkent...

I am an user of Kent RO MAXX water purifier for the last 2 years. The first year we enjoyed great service from Kent. In August 2015, basis the advice of the Kent RO service engineer (from authorized service center M/S Swami Enterprises in Andheri East, Mumbai), we opted for an AMC and paid INR 1500/-. We were promised 4 free services (one per quarter).

In the last one year, I have not received any calls from Kent RO, nor has...

Bought Kent Pearl RO on 07 Feb 12. Not counting the cost of servicing and replacement of parts in the intervening years, In the last one year itself since Sep 2015, I have spent over Rs 16, 000/- on repairs and almost everything including the wiring inside has been replaced barring the plastic body and the water container over 5-6 visits RO now has now leaked and packed up. The technician has today indicated that the water is leaking from...

I have purchased Kent water purification system through snapdeal. After delivery by snap deal the product was installed after 6-7 days despite repeated request. By time product was installed the snapdeal return policy was expired. Your service person installed the faulty product. He didnt showed the demo nor does he tested the equipment. Now after repeated calls and requests they are not visiting to repair the said faulty product. Moreover...

I purchased the product on 17/09/2015 and till date had to get it serviced 4 times without any good results. Each servicing was accompanied with one or the other change of parts which has costed me from my pocket. The product itself seems to be faulty.

Servicing the appliance every 1-2 months is not what i had expected while trusting and buying this. The response from service center was not satisfactory. I want the product...

Mr Mahesh Gupta, The Kanpur IIT Alumni has created a system out of his greed for money, to loot the Buyers.

He sell his product at competitive rate with the help of Mrs. Hema Malini( The poor Lady) but the actual fraud start after that.
Almost at the completion of one year, comes the service part. so called, technical expert visit your place, first he'll try to sell you the AMC and if you deny them, they will advice...

My kent ro is not working from 7th sept. and i have lodged complaint on 7th, 8th and 9th september. Everyday complaint lodged by me is being closed by kent technician (name- Azharuddun-[protected]) without attending or visiting my RO. Even on 8th i have received a message stating " dear customer your request[protected] is resolved. you have rated the service as very good. "
Today, i again lodged the complaint and my request no is...

We have installed kent pride minerals ro tm - kr[protected] in january, 2016. Unfortunately the machine is given trouble and getting jamed every other day. It seems the machine is diffective. It will be better if you can order to replace the machine which is still in its warranty period....

Not getting any response from technician as well as customer care.
Nobody is attending the complaint raised almost more 60 hrs. Very poor quality in response from kent customer care & technician (Mr. Tushar [protected]) assigned from cc. Complaint already register 3 days back (Complaint number :[protected]Assigned technician mr. Tushar [protected]). I have called technician yesterday 06.09.16 & come to know he was on leave.in this...

Two complaints had bee sent regarding bad smell and poor quality tasteless water output from kent wonder bought on 6/6/16. Tin no [protected] /cst no 10555192 at a cost of 16, 000/- even today, water is smelly even after changing three filters, sediment/carbon/ro. Tecnicians sent are unable to get the problem solved show helplessness. Mr venkatesh sr engineer of chennai had admitted that chlorination in water will cause smell and adding post...

Your Kent services is the poorest service ever.Your franchise name Sachin Kadam, is irresponsible, doesn't knew how to work.He had hault of 2 hours and even took rs.800 and 5000.We even again phoned him but he didn't respond.He took from us the fee but didn't had any work."USELESS SERVICE AND USELESS COMPANY-KENT".We are even sending you an photo of our model and it's bill.Please see and take further actions as fasthe as you can.Nor we need...