Kent RO Complaints & Reviews

I had purchase kent ro while i was posted at delhi. Now i had posted to ahmednagar (Maharashtra). I had endorsed an complaint regarding servicing of kent ro during jun 2016 since my kent ro needed servicing and water started stinking. Since jun 2016 i am continuously trying to contact kent service centre. So many times i had got updated my current address and mobile nos with kent service centre. Expended hundreds of rupees to get changed my details. Every time they had confirmed me that the address and phone numbers have been updated. But, every time when i call back them to know about my complaint status, the persons at service centre says the details not been updated, the process repeats every time.

Till date neither i have got my particulars changed nor any representative visited me for servicing my plant. We are using the same stink water since last 3-4 months and my every family member have started fell sick due to the impure water.

But, inspite of my repeated efforts no one visited to my place till date. Inspite of my repeated efforts and repeated requests, customer care register the complaint and inspite of transfering call to kent service centre ahmednagar, the task been getting hand over to delhi representative. He calls me from delhi on my number and the task get lapsed due to i want servicing at ahmednagar.

I am so upset n disturbed the way kent service centre treating with me.
My contact no.[protected] and email id:[protected]@yahoo.co.in

I have grand plus machine. I have taken amc. My registered mobile is [protected] i have been chasing for my complain which was initially made on 26th sept 2016. One engineer visited my house and did something in machine. He asked us to start the machine after two hours. We started the machine after two hours but it was not giving any water. I again complained your service station on 27 th sept 2016. Since then no one has been visited yet no one even called us recently.

Whenever, i talked to your people, i receive the same reply that complain has been registered and your complained will be attended within 24 hours. I don't know from where i should count 24 hours. Couple of time i have spoken to your supervisor as well. Again i called and got same answer, wait for 24 hours. I am puzzled whom to contact in this regard. Is really disgusting to mention that we are fed up of the services. It is really shocking that such a big company which is boosting about its product and service has such poor service. I feel very helpless.

Could you resolve my issue.

Name of owner: ankit singhal

Address

344, laxmibai nagar, new delhi-110023

Registered mobile no.: [protected]

Vinay singhal

(M) [protected]

Dear sir/ madam,
I have purchase a water filter from kent on 13.06.15 and the warranted period of the m/c was upto 13.06.2016. Once in dec 2015 we called their service person as the machine was making noise. That time there service person told me that there are lot of duplicate and inferior part in iron filter and gave us an estimate of rs. 5000.00 for yearly maintenance charge. We denied and complain to kent office and next week that same person came and repaired the m/c.

There was no free service all through the year until on 17th sep i received a call from their authorised service center that they want to do free service. Today the service person came to my house for free service and demanding rs. 1400.00 for spare part change. I am suppose to get free replacement of spare parts during warantee period and the service person came after covering warantee period and demanding spare cost. I thin that this is a pure cheating case and i will pursue through consumer forum now.
Regards.
Kamalesh rakshit.

My Kent RO Grand Plus sl no. KR[protected] was purchased on line from Amazon.in. As per information on Amazon's website, the installation has to be done free of charge by Kent. But the service center at Bangalore is refusing to do the free installation saying that the company is not paying them for the same.

I need to resolve the issue immediately so that the unit is put in use.

I have recently purchase grand plus through online shopping from flipkart .

But after several complains no one comes for the installation.

It is already 4th day after kent ro grand plus delivery.

i have spoken several time to customer care but all of them were made false promises only. No one attending the issue.

please make some arrangements for the installation at my place.

I been chasing for my complain which was initially made on Sunday the 18 th and no one has been visited yet no one even called us recently.

Everyday I am talking to you people and they are saying that complain has been registered. Couple of time I have spoken to your supervisor as well
Today they closed complained without any visit.
Again I called and got same answer, wait for 24 hours.

Do not really know what I need to do really getting very frustrated.

Dear sir/madam,

I have taken amc from waterworld (kent service provider in bangalore). our water purifier was not working for more than two week. i called them many times but service provider did not respond and i had to repair water purifier from third party. it costed me ~4000 which should have covered by amc.

Here are the details:
Address: rajesh suryawanshi, address: b-1032, sobha moonstone, ha farm, dasarahalli, bangalore-560024,

Product name: kent grand + mro

Machine serial number: kr[protected]

Registered mobile number: [protected]

Thanks & best regards,
Rajesh suryawanshi

Hi sir, i purchase kent ro pearl in west tambaram gm enterprises, that agency rate compare other dealer 1000 more, but they tell our company is kent ro service agency we take 1 year as more service and follow it, after 1 year we changle 1000 worth filter only, but i got problem may 2016 to complaint kent customer care in warranty service enginer comes i complaint is very slow process, but he dont check is normal speed i[censored] need change filter but not need i[censored] change u dont have any improvement, so we laeave it he closed complaints
after 1 month i got problem again not in gurantee i compaint he dont make seriously, i ask more time today 20.09.2016 come and open filter get over dust so blast others totally charged 4500 approximately...
i can use minieral water per month 150 rs, annualy 1800 but this is toomuch of cost i am totally shocked and argued in kent customer care they talk senior officer but only english or hindi, i am not flexible that language so he say to move and collect anyone person talk senior officer...but they can sale always all language but now service complaint argue they given only 2 language fraud statement and fraud kent ro

They are biggest fraud. For past three year i have renewed my AMC timely and every six months they are replacing Candles at extra cost apart from AMC telling rest other things are covered in AMC. Now today their is problem in machine and memberane needs to be replaced @rs 2750 and not covered in AMC. In return they only give AMC fee receipt and no detailed terms and conditions ie what covered. The man behind this being Mr Sandeep Sharma [protected]. Who has totally taken U Turn on amc. Please help and others do not buy this cheap product or any product of Kent RO

Hello,
I have brought Kent RO System of Serial No. KR[protected] on 12th-Mar-16.
I faced some issue in water test level so called to customer care on 5th-Sep-16 for service. The Request No. is[protected]. Service engineer visited and found TDS was increases but he told to observe one week more after that filter needs to be changed but he did not visit again. Once again I called customer care on 17th-Sep-16, the request No. is[protected]. Engineer visited and test water TDS, he found increased in TDS, so he recommend for filter change. I told him to change the filter but he said that it will be changeable of Rs.1000/, I asked why then he told because of 6-month date expired. I discuss him that it is in continuation of previous complaint which was not resolved yet, but he refused to do so and also the area manager also refused to resolve the issue.
Please consider this issue as urgent basis and make it resolved shortly as I am facing problem in water purity.
Regards
Harish Chandra

Recently I got RO and other cylinders replaced for my Kent Grand water filter. However; within one month, cylynder / some parts inside started leaking badly and the filter stopped working.
Inspire of calling the local customer care repeatedly, no one came to replace. Its been 2 months now. I am fade up and don't know whom to contact..
Please help.
Model: Kent Grand RO+ UF+ UV
Machine no KR[protected]

Name: Ranganath Banerjee
Mob[protected]

I bought one KENT RO+UV water purifier (KR[protected] and installed on 16th July 2015, so my warranty was till 15th July 2016. Initially I was very happy with the product and was satisfied with 1st and 2nd service as well. When I asked for last service before warranty expired one person did the servicing which was not satisfying as, he was only trying me convince to replace filter, his name is Tanmoy (Das) mobile number is [protected].

It was ok, I understand he was more interest in selling products but today I got to know, one of the FRT is missing while servicing done by him. I understand this is happens in last servicing because after last servicing in July I am facing this issue of filling container with slow water .

Today I pay rupees 6000 to Parimal Ghosh from SUN SERVICES, because he told this slow water filling only because of 3 filters, but after changing all three, issue remain same and then he catch the issue with FRT missing.It was not required to change the filer I believe as the TDS was around 60 .

I request you to do a investigation and find out either it was done intentionally or it was a mistake. Any way I suffer as a Kent customer and unnecessarily I paid 6000/- .

M/s.Kent,

Dear Sir,
It is pity that since last four days my problem is not solved and the KENT Water Purifier is not working rather all the parts are damaged including the connectors and LED lights of the machine by your Service Engineers and your authorized dealer's(Water World, Jajpur Road) Engineers. I am very much unsatisfied by the product .I have registered the complaint twice vide complaint numbers[protected] and[protected]. The machine serial number of your defunct machine is KR[protected] and my registered mobile number is [protected]. I request your higher ups to take up the matter and had requested vide my e-mail dt.14.09.16 for your higher ups to intervene. It seems that the higher ups of KENT are hiding under couches and are not interested to resolve the customer issues. It is quiet obvious that KENT is interested to sell the below quantity machine and drain good amount of money from the Public and is showing least interest to resolve the issues after sales.I once again request KENT to share the contact details of Higher Ups so that the matter can be taken up to them for their intervention on the subject. We have a birthday celebration at home on 17.09.16 and I am afraid that we have to offer bought out water to the kids in the party.Incase any kids suffer from disease related to polluted water, it will be the sole responsibility of KENT to compensate. More ever I am not going to accept the machine with any flaw, whether it be LED lights or anything. KENT should replace the entire defunct machine free of cost by 16.09.16 since it appears to me that the entire machine has been damaged by the incompetent engineers of KENT and the Authorized Dealer (Water World, Jajpur Road).I am afraid that your Local Dealer will become offensive due to my complaints to KENT.Hence I request KENT to provide me Police Protection immediately. We will be approaching our Lawyers for filing formal consumer complaints and other relevant complaints separately.

I once again request KENT to share the contact details of their higher ups and shall be really thankful to receive a call to note down my complaints. Your defunct and poor quality machine is very much under warranty. Incase you are incapable to resolve the issue by tomorrow morning kindly let me know so that your machine can be returned back to your Head Offices at our cost and we can install a new machine of reputed make at our home to suffice our Party's requirement.

If at all this e-mail is accessible to the Higher Ups of KENT, please do make me a call in my registered phone number.

Thanks and Regards,

Tanuj Saxena

Dear Sir/Madam,
It is really disgusting to mention that we are fed up of the services being rendered by your after Sales Team. It seems that Kent is full of fake and cheaters and is draining good amount of our money by selling defunct water purifiers to the Indian public.

Please refer to my complaint no.[protected] which is not resolved but yet the complaint is closed by the fake Kent team. We even tried with your authorized dealer, M/s. Water World, Jajpur Road, Odisha-755019 but he is unable to resolve the issue. I have again raised a new complaint vide - complaint no[protected]. I am not confident that still my issues will not be resolved. Few parts needs to be changed as per your Service Engineers.The machine is a new one and is under warranty.( Ref Machine Sl.No. - KR[protected] ) .

My calling number is [protected] which is registered with you.

I request you to escalate the issues to the higher level for getting it resolved if at all Kent is interested. I hope that this time Kent will not cheat us and will resolve the issue completely before closing it.

I tried to collect the direct contact details of KENT's higher ups but no one is sharing the e-mail ID or phone numbers of higher ups. I need to escalate the matter to the higher ups before We can file a formal customer complaint with the Court of Law ( Consumer's Court ) and other relevant authorities. Also we will see that KENT Water Purifier is black listed from our Company for any future dealings.

Kindly get back to me at the earliest and please do not cheat us for paying you our hard earned money. Also please clarify as to how our complaint no.[protected] was closed without resolving the issue????


Regards,

Tanuj Saxena

S/N: KR[protected]
Kent Grand RO+UF+UV

Since this machine is installed we can't even count how many times the Kent technician has come for visit.
Reason of technician visit - some time water overflowing from machine, sometime machine stopped purifing water, sometime electronic parts stopped working.
Within 6 months there so many complaints but every time technician comes do something or change something then goes back.
It seems to be Kent has stopped giving good quality and have started installing duplicate product.
Can someone please help us to resolve our matter?
Or we should make our mind that Kent has no good service and we need to continue like I mentioned above?

Hi,

I am Anirban Saha. My registered phone number is [protected]. I purchased a kent pearl machine from Marathali kent pearl InfoTech on 6th march 2016. But the system was a faulty system, I started to get problem within a month. within four months I logged several call as sytem was not working. and most of the parts including filter, SMPS, membrane has been replaced by technician. But still no solution. I logged a call again on 11th Sep 2016. But technician has come after 3days Today at my house, he could not resolve the issue and he left and said he has other call. He said he this is a faulty system.
I called several times to customer care. They committed that they will send the technician within 1 hr, they are making it on priority request etc. BUT end of the day NO RESULT. NO one has com to my house to solve the problem.
Can anyone help me?
Where should I escalate to get a help?
I have 6 family member at home, how can I survive without drinking water, is this possible for anyone to but 300 rs bislery water from outside when I have a filter? then why I purchased your brand?
Within 6 months technician has changed already all the parts of the machine. who will bear the cost once warranty will expire?
I believe this is a in build faulty system, I wat it to be replaced or I am giving it free to Kent, they can take it back. Its just like a show piece in my house without any use.
Please for god sake help me on this issue. I am really help less. and fade up by calling kent customer care. please help

This is the sixth complaint in one month of the bad smell and taste of water. The product was bought on 6/6/16 at a price of Rs 16000/-With in such a short time
poor quality of water from RO observed and till today no solution has been found. It is really a wonder that good tap water becomes bad when goes thru RO. Two alleged Kent officials Of name Mr Rahul from Mumbai and Mr Bhattacharya from Noida Informed on 1 sept 16 and 12 sep 16 that money paid will be refunded as the product is choked . Strangely after that call on mobile, they do not respond in spite of so many call from me. No instuctions have been passed to kent office at chennai .Service Manager Mr Balasubramaniam at Anna salai office chennai says he is not aware of even top people at Noida AS both service and sales are vertical org with no lateral matrix. Have never experienced such a poor state of affairs in a branded much publicised company.Customer care has been told to send messages after rectificaton of complaints to rate them on their own --Excellant, very good etc just to dupe the potential customers What a shame and cheating?
V.Ramani [protected] TIN-[protected] /CST- 1055192/6-7-11

Dear Sir/Madam,

It is really disgusting to mention that we are fed up of the services being rendered by your after Sales Team. It seems that Kent is full of fake and cheaters and is draining good amount of our money by selling defunct water purifiers to the Indian public.

Please refer to my complaint no.[protected] which is not resolved but yet the complaint is closed by the fake Kent team. We even tried with your authorized dealer, M/s. Water World, Jajpur Road, Odisha-755019 but he is unable to resolve the issue. I have again raised a new complaint vide - complaint no[protected]. I am not confident that still my issues will not be resolved. Few parts needs to be changed as per your Service Engineers.The machine is a new one and is under warranty.( Ref Machine Sl.No. - KR[protected] ) .

I request you to escalate the issues to the higher level for getting it resolved if at all Kent is interested. I hope that this time Kent will not cheat us and will resolve the issue completely before closing it.

I tried to collect the direct contact details of KENT's higher ups but no one is sharing the e-mail ID or phone numbers of higher ups. I need to escalate the matter to the higher ups before We can file a formal customer complaint with the Court of Law ( Consumer's Court ) and other relevant authorities. Also we will see that KENT Water Purifier is black listed from our Company for any future dealings.

Kindly get back to me at the earliest and please do not cheat us for paying you our hard earned money. Also please clarify as to how our complaint no.[protected] was closed without resolving the issue????


Regards,

Tanuj Kumar Saxena

Had purchased Kent RO Grand plus couple of months back and suddenly from 8th Sept started facing issue when water was not getting stored in machine.

Complaint registered with request no[protected] was assured technician visit in 24 hrs.

Got messgae with technician details who visited in 24 hrs but could not provide resolution as parts that he was carrying were also faulty.

He conformed that other technician will visit next day and provide resolution.

Till today no one visited and when called to technician he replied he do not have parts so can not visit.

When called to customer care they informed that previous complaint is closed and need to register new complaint which will again take 24 hrs.

This is pathetic services how can you close complaint without providing resolution?

Spoke with Floor supervisor Vikas also he was Rude and showed no intention of helping and was repeating same scripted things.

This is highly un professional from a reputed company.

My product is under warranty and I do not want to continue with this product and want complete refund.

This is regarding my Kent Maxx. I requested a complaint of my Kent Maxx not working properly.

The complaint was attended by Mr. Ranjeet on 10.09.16, when he switched on the system it started working, but there was minor leakage in UV chamber so he proposed to change the chamber. After changing the chamber the system started working but the water flow was very slow, which he said will increase slowly as he had installed the new UV chamber.

During course of fitment and trying to increase the flow of water he was disconnecting the pipes and water was falling on the choke which I asked him to take care else the choke might get damage so he asked for a cloth and then he put a cloth on the choke.

After he completed the electric power went off so the system was not checked finally. As I was having some work so I with family also left for Delhi and returned yesterday evening.

Today (12.09.16) when in the morning we started the system a beep sound was coming from the system. I re-registered the complaint and the new person who attended the complaint said that the choke is damaged and needs replacement.

I requested the Service center for correcting it as its service boy fault. They said we cannot do anything with this as this can go wrong at any time and the service boy had not done this intentionally. She (Miss Deepali) said she can help if you take yearly Maintenance membership then she will adjust the entire charge of Service and choke in that, which I refused.

Now I need your help in solving the issue. My details along with the Bill I paid on 10.09.16 is attached.

Pl be informed that my request no,[protected] which was given on the 7th of this month is still not been attended to by any of your service personal, Im really at a loss of words as to why the delay in attending to a service cpmplaint, Is this why your company advirtise your products and take your customers for a ride after the product is sold Im really disgusted for having made such a big mistake in buying your product.