[Resolved] Kent RO — RO filters and membrane all worn out within 12 months. | |||||
Dear concern, I sharad chandak, had purchased Kent RO last december. I was promised free service in 6 months but nobody showed up despite regular followup from my end. Now, immediately as 12 months have been completed, a repair technician shows up and comes up with the folllwing problems: 1. All 5 filters have worn out. All of them need to be replaced. Estimated expense: Rs. 2, 000/- 2. Membrane filter has worn out. Needs to be changed immediately. Estimated expense: Rs. 2, 500/- If above are not done entire machine will be rendered useless as situation is very critical. Kent RO consumer care says: none of my former requests have been registered in their system, hence they cannot help me in this issue. I dont want to go to consumer court as iam a salaried class person who is already running short on leaves but i want my justice. Suggest action. Sharad chandak +91-[protected]. Machine no. KR[protected]. Was this information helpful? | |||||
Aug 6, 2021 Complaint marked as Resolved Kent RO customer support has been notified about the posted complaint. | |||||
 3 Comments | |||||
Comments
Same happened with me as soon as my 12 months got over i received a call to get the service done for RO and in service engineer changed 2 filters and charged me rs 800/- . just after service the membrane stopped working and now they have charged another rs2500/- . i regret the day i bought kent product . Really disgusted with the service provided by kent team, i will make sure no one in my circle even buy a kent product again .
Dear Mr.Chandak,
As per our conversation, your problem is now resolved. Thanks for your patience and cooperation. Let us know if you require any further assistance.
Warm Regards,
Team Kent
As per our conversation, your problem is now resolved. Thanks for your patience and cooperation. Let us know if you require any further assistance.
Warm Regards,
Team Kent
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we deeply regret the inconvenience caused. We have shared the same with our concerned department. Someone will contact you shortly.
Warm Regards,
Team Kent