Kent RO Complaints & Reviews

I own a kent ro exceel model. It has been a high maintenance product with frequent break down. The ccb fails and the uf membrane fails too often. Last month i replaced the uf membrane on 21st april and it broke again today.In the last 6 months i have spent 6460 rs. On 6 times that it had to be attended too. The products original cost was 15 thousand.

On july'15 we have lodged a complain to deep home appliance, guwahati for normal service accordingly mr. Uttam chamva has visited along with mr. M ali ([protected]). They have charged 6110 for service & lot parts replacement with assurance of regular service upto two years without single penny charge as well as no replacement of parts. After that we have called them several times but they didn't turned with false commitment of services by a week. Than on 04.02.2016 we have find out another service partner areca enterprise as earlier service partner phone number is showing out of work for long time so lodged one service call with them accordingly mr. Rajib has given us the service with a shocking confession that whatever parts has been replaced by uttam & ali is duplicate parts along with another long list of parts list requirement.
Now let me know how this kind of duplicate personality is coming for servicing from your company & cheating us. Expecting a quick & positive outcome in term of reimbursement of all the amount with interest as well as the medical expenses incurred (Through gi infection) also the harassment has faced by us due to this kind of service individual. Also judicial punishment to the culprit as per your company's & national norms. If require can send scan bill copy's for same plz call undersign.

Regards
Debajyoti debnath
[protected]
[protected]

Hi m professional football player
I bought kent in may 2015. First nobody called me for general service
Secondly now some beep sound comes from kent i askd customer care which is in keshtopur kolkatta to check it. A guy after checking asking me to there some problem with the parts has to change and which he will charge me[protected]. When i askd him to check the warranty than it shows only 5/6 days left.
That guy askd to come next day but didn't come
M trying to call them they r jst lying that mechanic will come today.
Now when warranty is there they wants to repair that part not replace.
I m very much disappointed from kent services
Really worst experience
Thanks

I am utilizing aro kent since 12/11/2012 serial no kr[protected] and paying every year towards replacement of candle aro etc.

Last year 1st time changed aro moter as per engineer advice on dated 28/11/2015 coppy of bill attached herewith. Presently my kent not running and again engineer suggested to change motor because your motor not working and you have to psy cost of motor again.
I fail to understand why motor out of order woth in such short period and bounded to think quality of product which was replaced.
Please go through in details and refund us cost of motor.

I am waiting for your reply at an earliest.

Thanking you
Yours faithfully
Prem s tiwary
Mobile [protected]

I own a kent pearl water purifier with serial no. Kr[protected] for last 1 and a half year. This machine has been constantly and periodically leaking since january 2016. I have got the entire ro membrane, sediment filter and carbon filter changed on january 19th 2016. After a month of change of the entire kit, filter started leaking again for which after a couple of customer care requests and to-and-fro by the technician, the ro membrane was replaced.In between, another part was also changed. Even after all these changes and rectifications, the purifier started leaking again on the 1st week of may for which the technician visited and changed the cover of the ro membrane and told that the membranes prepared by kent recently has become sub-standard for which these repeated problems are happening. He made a makeshift arrangement by changing the cover of the ro membrane and retaining the old membrane inside and told me that it will run like this for another few months. But for our utter disappointment, the machine has started leaking once again. This machine has really become a pain for our family as we have a kid at home and suddenly without water, it is very difficult. We have buy water cans from outside inspite of spending so much on a ro water purifier. Commercials shown on television make tall claims but the reality is that kent has substandard machines. Everytime a technician visits, it is 300 bucks as service fee and which is applicable for just 2 weeks. Immediately post 2 weeks, the machine would again start showing problem and another 300 rupees would go into drain because the entire outcome of the service has been very makeshift and lasting only for a few weeks. I would request senior officials to take the problem in their cognizance and respond to it. My money is hard earned, i cannot expect it to go down the drain for a good-for-nothing machine and company authorities should not take their customers for a ride. I want a permanent, if not, atleast a long lasting resolution of this issue. I have requested the customer care to escalate the issue many times but with vain, the only resolution provided is a technician sent to our place with a service fee of 300 rupees and with a repeat problem after few days of the service. To my utter surprise, the technician would also rate the service on their own without me giving any feedback and a message would come to my phone saying that i have rated the service to be excellent. Kindly do the needful or please be ready atleast to answer this issue in the consumer court and media.

Name: biswajit sarkar
Registered number: [protected]

Dear Customer
Greetings from Kent
Your request[protected] is assigned to Mr.amit-[protected]
He will contact you soon.
Thank You
This was the msg I received from Kent RO on 07 may 2016 after lodging A request for servicing but till date no one has visited I even called up the local Rep in Mhow he has also been saying today/tomorrow but no response. Very disappointed with the response.

Faulty product and hopeless service - kr[protected]

I am disgusted, disappointed and angry writing this mail.

Bought this product on 18th october 2015 - 6 product issues in 7 months. And to add to it the service standards and the never listening customer service executives.

I understand that the warranty doesn't cover replacement but isn't beyond policies to atleast give a thought to support a customer who faced 6 service and product issues in less than 7 months.

I got the 5th service done today evening and now again my machine is giving out hot water and am very sure it will shut down very soon and stop working, the same issue i faced a couple of days back and got the service done today.

Again, i understand policies but aren't these cases supposed to be taken on a case to case basis when you see the product service is abnormal?

I have had aquaguard for 5 years and not once i had to face product or service issues. I am not trying to compare but isn't it the company responsibility to see and analyse abnormal product outages?

I have heard your founder's speeches and papers which talk about standards and quality but what i experienced with kent is such negativity and zero hope. I am disgusted at the way you guys respond to something so critical.

It is good to have policies and if the product has outages every month for 2 days, you have to consider this as a special case.

You know what i told your service executive today when he was leaving "see you soon" and he laughed and said he doesn't have control on these systems replacement as per company policy.


If you cannot replace a faulty product which had 6 services in less than 7 months due to your policies, you should be ashamed of being part of this organization which claims to have so many certifications of patents, quality, purity and service.

Please do not write me these sorry mails and talk about your high standards anymore.

Mahesh gupta: your team sucks and i am sorry to say this. Your targets of touching 800 crores is appreciable but with this kind of service standards and policies, i pray it wouldn't become 8 crores soon. May all your employees be good and healthy and live on us like leeches.

I have purchased kent super plus model one month ago,
But there is problem from installation day. I am getting continuous follow up with customer care but not getting satisfactory answer.

I want to return the product as i am getting worst service from day first.

I am continuous in touch with kent customer care & few of call recording have been saved in my device for proof.

Ince form 9th may they are not visiting for the issue & closing the complains directly.

Please treat this one as urgent issue & help me to sort out the same

Had purchased kent ro.Some body had recomended me and i had also recommended many but after purchasing we had found it is bad product because i had baught it on 17 mar 2016 and today it had stoped working my friends who where baught the same product on my recomendation they are also feeling same problem and serving center are irrresbonsible and they are making loot from custemer now i personaly feel cheated and i will never suggest any body to go for this product

I got Kent Ace online. Called customer care for installation. For 4 days no one came, finally after many calls a guy came who didn't have proper instruments for opening water point. Guy kept harassing us telling he wasted his one hour and installation didn't happen. He told us to call plumber and open point and call him once this is done.

We got water point opened, before that Kent itself closed my ticket giving excellent remarks. I called Kent and they told that no issues about ticket closing, they will still get it installed.

I called 'PUTTA' on saturday the guy who came for installation. He told this is holiday and call him next day, he will come in 15 minutes. I called him next day, he again told this is holiday in contrary to the fact that he visited us last weekend on Saturday.

Name of guy is Putta, his no is : [protected]

My water point is open and water is leaking because of their mistake. Terrible!!!

0 recommendations for such a horrible service.

Dear sir
This is regarding we have purchase the kent ro on 22 Apr 2016 kent suprem Ro and it is not working till the date and your service enginer is not respond positivily Machine No KR[protected] Bill No 229413 Invoice

You are requested to replace the RO as soon as possible to avoid daily waste my my time to call your service engineer again and again


Regards
Jyoti

Sir, I rounak raj purchaced a kent grand + mineral RO water purifier serial no KR[protected] on 16.05.2015 from Baidnath sales, subhas chowk Jamtara 815351
On 16.06.2015 TDS of water found 378 in place of 50
On 18.08.15 auto starting system failed.
On 15.9.15 Machine sound beacame louder and started working slowly
On 12.12.15 TDS became 85 and out of extra water became very speedy.
On 20.03.16 Auto stop system failed.
On 25.03.16 Machine became dead and a new filter cylinder was changed by the kent service man by cost of 300/-
On 12.05.16 Carbon sedimentation and filter changed for Rs 1300.
On 13.05.16 Auto cut system failed and water storing tank began to overflow and endangered electric current
Touch due to glinding water upto the switch board.
Sir, Once teh main machine system portion of the kent was replaced to satisfy us to neutralise the complains.
We have evidence duly signed by repairs's who visited against the above complains.
Even today on 14.05.2015 at this moment our kent is out of order despite several request on phones .
Kindly look into matter. all matter is subject to Jamtara juridiction
Yours faithfully
Rounak Raj, K.P Road Jamtara [protected]

We installed Kent ro in October 2016, after six months one filter burst for which we have to pay Rs 500.One month latter its sediment, membrane and other filter was out of order . The company changed some parts and we gain have to pay 500 Rs . Only in six months all the parts have been changed and repaired. The product is of inferior quality, we want our product replaced

My kent Ro is not working from last 3 weeks.. And no one is coming from Kent ro to repair it.. My Kent ro is under warranty..
I logged complain in consumer forum as u can check but still my RO is not repaired...
My name- Bhumitra Tripathi
Mob. No. [protected]
Address- Flat No. H204 Pride Pristine Apartment Vasundhara layout Ananthnagar phase 3 Electronic City phase 2 Bangalore 560100

I have raised a compliant on 19th April, 2016 to Kent service centre about purifier not working. I got a immediate sms with a request number assigned, [protected]. I was happy with the promptness. Torture started now.Till 24april no one turned up. Finally technician came(Named Rajesh)and told you have to replace all the filters to which I have to agree and he did replace all filters. He suggested to take AMC which will cost Inr 6000 and I went ahead with that. He promised all kind of prompt service after taking amc.
After 2 days water lickage started and I called him. From that day to till date(14th April) he is fooling me n did not turned up. Finally I called Kent customer care again today and complaint about lickage. They again assigned a compliant number to me, [protected]. I told customer care to raise compliant regarding all AMC drama and how they are fooling customers by asking for huge money and not even attending a small compliant, but to my surprise she refused to take any complain and asked to to go Kent website to raise a request.

This is truly pathetic service guys from Kent. They are just harassing public and looting. How can a company like Kent have such cheap service dearlership n don't even care about customers. Utter nonsense.

My registred mobile no. is [protected]. i request a complaint of ro service on 12-may-2016. now it more than 48 hours and my complaint still not resolve. Mr. Pratik Kumar (emp. code 1009239) visited on 13-.may-2016 but after even 10 minutes tank overflow and leakage problem from filters comes. even i called 2 times to mr. prateek first time he says he will come in1/2 hour but after that he don't pick my call. i have to stop payment for that cheque and for this pathetic service. kindly do needful from your side.
Case ID Product Code Product Name Serial Number Reported Date Reported By Reported Problem Status Call Closure Date Closure Remarks Invoice Value
[protected] 11004 KENT PRIDE KR[protected] 5/12/2016 12:00:00 AM SUMIT SUMIT Service - Routine Service Request Transferred uf mem + sv + sc 1595 ch 978869 icici s / d tds 980 / 42 300.00

Client registered number: [protected]
Date of incident: 8 may 16, 10 may 16 and 11 May 16
Contacted in toll free number regarding my complain ur rep said within 48 hours kolkata rep contacted and visited but no one truned up.Than on 10th again contacted this time they give me within 12 hour still no one contacted then again on 11 i speak to customer care supervisor Mr vikash he promised me and
that within 12 hours rep visitd my site and put me on hold for more than 20 mins that he directly contacted me with kolkata area manger
we are suffering alot
Kindl;y look into this matter
the registered complain no is[protected] dated 11 may 16

This is regarding my kent autosoft water softener was overflowing and i had lodged a complaint with the request of sending some technician with sound knowledge of the same. A person came and resolved the issue but after that within 10 days the overflowing of water again started. It is pathetic to even imagine that such a reputed company like kent cannot have a full proof service providers who can actually have the proper knowledge about the company's product and on how to provide effective service.

This complaint number i lodged today morning and i requested that the person assigned for the job should have proper knowledge of the softener. But yet again a flaw in the system where the person whose number i was provided said that he does not know anything about softeners and he will not come for service. It was an emergency where the tank is overflowing and still i am helplessly waiting for a technician who can help me

I am working for a government organisation and know that what is the importance of providing proper service and feedback. I hope that some immediate action is taken and i am informed about it immediately.

It is a harassment to deal with such service providers and to regularly face such problems at home.

I had given complaint 3 days back at Dwarka Bhandup service center of Kent. When u need a part they come instantly but when there is some issue they take their own sweet time. If you can't give after sales service pls stop selling!!!
They publish mobile no's but there is no reply. I got their landline fromthe bill but girls there are just to take message and keep. Aquaguard atleast had sincere service earlier. In name of service it's just there to loot customer's and grap more money in name of parts, service contracts etc.

We buy Kent ro water purifier but after 4-5 months problem came.. Sometimes. Water is not coming... When they rectified That problem other problem came..and if we are complaining to customer care no one is coming .. My purifier is under warranty period . I want to change my purifier.. As this purifier is defective.
And Kent customer. Service is wrost customer service.. From last two weeks I logged a complain but no one coming