Kerala State Electricity Board [KSEB] Complaints & Reviews

I am from the mavungal area in kanhangad, hosdurg taluk, kasargod district. The area comes under the purview of mavungal substation. The supply to my house emanates from chittary feeder. The supply is disconnected in the evenings unwarrantedly and without notice to the consumers putting them to inconvenience at odd hour of the evening and night. Today supply was disnonnected by switching oof the chittari feeder twice at 7.00 p. M. And again at 8.30 p. M under the pretext of load shedding. Where is the need for load shedding that too in the evening and nights. There is no shortage of electricity in kerala as such anywhere and the people of mavungal sunbstation are acting irresponsibly unwarrantedly harassing the consumers. This unwarranted and uninformed supply cut and ruthless harassment of consumers must end forthwith.
Regards,

Sooraj kumar p m

I am a consumer in the mavungal area, of kanhangad town, kasaragod distrtict. The supply comes from chittari feeder. Every day the supply is disconnected without notice, rather unwarrantedly and wantonly. When we ask for the reason at the sub-station mavungal they are just giving unacceptable reasons rather silly and puerile. The supply is disconnected in the evenings upto late night.

Sir,
Kindly refer my letter to kseb pala on the subject : re location of posts erected for installation of transformer dated 14 june 2018 to ex eng. This property belongs to my wife and i hold power of attorney to the same. I had in this connection met ex eng pala kseb in person and i had meetings with er dviya, er asokan, er shaji et al on different occassions and dates, having had to travel to pala excusively for this purpose. I was given to understand that the step down transformer would be re located as per my request. Unfortunately, last week end of september 2018 i got information that kseb pala mounted transformer on the same mast, which i had requested kseb to relocate. However, kseb had not drawn lines to the newly mounted transformer even as on 01 oct 2018. 02 oct wasgandhi jayanthiday. I was constrained to move hon high court kerala in this regard on 03 oct 2018.

Hon high court kerala, kindly passed an order vide wp (C) no22346/2018 (P) dated 4th october to maitain status quo and not to precipitate matters.

However, on 10 oct when i travelled to pala, (I am residing at ernakulam) en route, i was given to understand that people were working on the newly erected transformer site. On reaching the site, i saw that the lines are already drawn to the transformer and people had left. On inquiry with the neighbours, i am given to understand that kseb had commenced the work on 08 october ie four days into the operation of hon high court order of 04 oct 2018. This amounts to contempt of hon high court and high handedness on part of those involved in this. It also reveals the motives on part of certain elements in kseb pala, who have vested interests in this matter.

Kindly intervene and revert to position on issuace of court order. Also alleviate my grievances on the location of this transformer

Truly
Wg cdr job mathew (Retd)

Sir/madam,

I am ummar rafi i live in kerala kasaragod dist thekkil village house no...1/195 (1/21b) phazayavallaphil house p. O thekkil ferry chemmanad panchayath
Consumer number c[protected]
6772 chattanchal electric section
We have reconstructed a house boundry wall and an 2 electricity pole is right left side of in our back side of the house. The pole is very near to the wall due to which the electric may flow to the house.
Also, due to the wires we are not able to build boundry wall. If we build it, it would touch the wire.
I request the government officials to take this into consideration and take quick action to shift/remove the electricity pole.

Will appreciate your quick response and your support.

Thank you

ഒക്കൽ കെ എസ് ഇ ബി സെക്ഷനിലെ ഈമാസത്തെ ബില്ലാണിത്. ബില്ലിൽകാണിച്ചിരിക്കുന്ന ബിൽതീയതി 13.09.2018 എന്നാണ്. പക്ഷേ എൻ്റെവീട്ടിലെ സ്പ്പോട്ട് ബിൽ എടുത്തിരിക്കുന്നത് 20.09.2018-ാംതീയതിയും, ഡ്യൂ 24.09.2018-ാംതീയതിയും.എനിക്ക് ബില്ല് അടയ്ക്കാനുള്ള സാവകാശം വെറും നാലുദിവസം മാത്രമേയുള്ളൂ .പിന്നെ 13.09.2018-വരെയുള്ള റീഡിംഗിന് എടുക്കുന്നതിന് 20.09.2018 വരെ എടുത്തു കഴിഞ്ഞു. ഏഴുദിവസത്തെ കറൻ്റ് ചാർജ്ജ് ഞാൻ മുൻകൂറായി കെ എസ് ഇ ബി യ്ക്കു അടയ്ക്കണം .അതാതുമാസം ഞാനുപയോഗിക്കുന്ന കറൻ്റെ് ചാർജ്ജ് അടച്ചാൽ മതിയല്ലോ. പിന്നെയെന്തിന് തട്ടിപ്പ്കാണിക്കണം. ഇപ്പോഴത്തെ ബില്ലിങ് സംവിധാനം ഇങ്ങനെയാണോ, അതെയോ സ്പ്പോട്ട് ബില്ലിങോ . സ്പ്പോട്ട് ബില്ലിങ് സിസ്റ്റമാണെന്നാണ് ഇപ്പോഴത്തെ ബില്ലിങ് സംവിധാനമെന്നാണ് കെ എസ് ഇ ബി പറയുന്നത്. കെ എസ് ഇ ബി യുടെ ഈ അക്രമത്തിന് ആരോട് പരാതിപറയും

I had tried to make my online payment on 10 september 2018 for the kseb electricity subscription for the amount of rs. 722/-. The funds have been deducted from my account, however, the bill payment has been failed. Post which i had made my payment on 12 september 2018 as it was the payment due date. I would like to have a refund of the failed transaction as soon as possible.

Consumer no:[protected]; consumer name: radhamani
Contact person: raga gopinath
Contact email: [protected]@gmail.com
Payment bank: hdfc bank ltd.
Narration:[protected]/techkeralastateelect
Ref no:[protected]

I paid my electricity bill for consumers number[protected]

The cash got debited from my account but didn't receive mail of bill

Please provide me with the receipt for the

KSEB online payment failed, but deducted from bank account.
After one week of transaction no update from KSEB.
KSEB transaction ID[protected]

bank deduction details below, Bank Name: federal bank

Transaction Amount-₹684.00 Dr, Transaction Id-S6738347, Transaction Description-TO ECM/5049/KSEB1 \KSEB1, Account-XXXXXXXXXX3566-Date - 21 Aug 2018

From
Ajeesh t p
Thulasi nivas,
Paravila (Near paravila bus stop),
Pachalloor. P. O.
Thiruvananthapuram
Pin - 695027
Kerala, india
Contact number in kerala:
+91 [protected] (Dr. Abhilash p s, brother)

Dear sir,
I am working in u. A. E. For the last 12 years.
I have a property and old house, which has been demolished for construction of a new building at paravila, near to paravila bus stop. It comes under kseb office, pachalloor.
Mrs. Sulekha ashokan, deepthi, paravila, pachallor. P. O., thiruvananthapuram has taken electricity connection through my property. I came to know about this recently.
This connection is taken with influence from kseb staff or some others, as she got it as free connection. Mrs. Sulekha is the wife of a central government employee of isro. How she will get a free electricity connection even without having a proper building permit? The free electricity connection is illegally provided for mrs. Sulekha. Also, it has been connected through my property without my awareness and permission. I am the only owner for my property and nobody asked for my permission.
The connection provided for mrs. Sulekha, is totally illegal.
So, i kindly request your good self to do the needful to check and verify the documents and remove the connection from my property. If it is legally provided, kindly give the connection from any other places or from bypass side, which is having proper access to mrs. Sulekha’s property.
Thank you and looking forward for your favorable response at the earliest
Best regards

Ajeesh t p
[protected]
[protected]
(Dubai)

Dear sir/madam
I recently payed my kseb bill through tech process payment on 03/08/2018, the online bank translation deduct amount from my bank account(south indian bank pvt lmtd. ), the same time kseb online translation didnt show any update, it directly navigayed to home page.so please clarify the amount goes to where or refund to my bank?
Please reply to the below mail id
unni.[protected]@gmail.com

Thanks & Regards
Unni

My consumer number is[protected]. I received a bill on 27/07/2018 via bill number[protected] for rupees1885/-. Out of this amount rupees 663/- is shown as adjustment (arrear). I want to know what this arrear is as I have no outstanding amount.
Name: Vinod Krishnan
Addess: Koduvalappil House
P. O. Edathirinji
Irinjalakuda
Thrissur
Kerala
Mobile: [protected]
Looking forward for your reply asap.
Thanks

Past 4 days we were without electricity, finally today it has come but not sure how long it will last .Concerns are as below

1.4 days to resolve an issue which is beyond imaginable for a country claiming to be developing.
2.Very poor response via phone.
3.Extremely bad customer service. Officers says they are fed up of receiving complaints-this is the response given when we went to register a complaint.
4.No permanent solution for a problem, no responsible officers/workers.

3 days we stayed patient giving time for a resolution to the problem, and when we go on the 4th day to register a complaint what we receive is a very rude behavior. I wouldn't say all the people are such but there are a few, probably more than a few. If they cant handle such pressure situation let them leave. I don't think we are short of resources here.

I don't expect any improvement in this situation here...but would like to make our voices heard...there are people who are frustrated with such sort of issues.

Hi Sir, I would like to make you notice that the executives over KSEB kumbanadu section, Pathanamthitta seems irresponsible. I have a power failure in my electric post and I keep on trying to call over phone and no response. Then I complained on 24x7 support. Even though I didn’t get any immediate action. At least advice them to pick the call and do the initial procedures. This is the reason people are not having any trust over the government offices. This is a request Sir. Please improve the customer satisfaction by giving proper service. Otherwise Authorities please take action against the executives.

There is no light on the sreet post.
Location makketty to palliyara (Trikkur, thrissur) pls do needfull.
We are the resident of palliyara in trikkur panchayath, thrissur district. The street light in our region not been working. This is a ver difficult situation for all the people in the area. Kindly help us. I request you to kindly take necessary action and solve this issue on priority basis

Wrong online advance payment of rs.5000/- made to kseb, kidangoor section made on 06.04.2018. Transaction no.[protected], kseb online receipt no.[protected]. This transaction was meant to kseb sreekariyam section to my consumer no.[protected], but due to typographical error went to kseb kidangoor section. Lot of email requests, phone requests, customer care phone and emails, emails to kseb kidangoor, emails to kseb palai division, etc. Took place during the past 2 months without any fruitful results. Refund requests with whole vouchers, requests, document proofs, lodged to kidangoor kseb repeatedly, who sent these papers to kseb palai division for their action... Reminded over a period of time... But without any results. Kindly help and arrange to refund this amount online to my sbi sb account.[protected] or by crossed cheque addressed to pv subramaniam, karthika, vnra 79, vikas nagar, chekkalamukku, sreekariyam po, trivandrum 695017... Mobile no. +[protected], email me the progress at [protected]@yahoo.com thanks

Consumer code ;[protected]
Metro scans &laboratories

Sir,
Our company is with ht connection kseb. On 15th june 2018 (Today) we were without power supply after 9 am, waited till 10 am. We tried many times to contact kseb kottarakara east office enquiry regarding this through land phone[protected]. Unfortunately the telephone was not being attended by anybody and we were without any feedback from kseb office. So after 10 clock i contacted the ae kseb kottarakara east in official phone number - [protected] but the reply from the responsible engineer was relectant to the problem ie, the reply from the ae was 'i am in varkala now, am i able to come there and solve your problem of power failure'
Sir, such type of irresponsible reply is not accetptable to any customer even though our company holding ht connection.
You are requested to do the necessary actions accordingly.
Thanking you

I am a retired central government employee retired on 31.05.2018 from the last place of posting. I reached kerala with my family to settle down at my house in karunagapally on 08.06.18. As there was a serious problem of termites in the house, an authorised agency was entrusted for termite treatment. When they were carrying out the work by using a 750w drilling machine, an official introducing himself as an employee of kseb came to the house and told that you have to take special permission to use it. Being new to the environment, i may please be enlightened with the information whether usage of drilling machine for petty repair/maintenance work of the house is an offence. With regards dc kurup house no. Mp/20/161, mynagappally, consumer no.11237

Sir,
This complaint is from ernakulam, kakkanad, chethathukara. Sir here is power cut and it exceed more than 2 hours from the beginning itself am trying to call kseb kakkanad and the phone is engaged.2hrs am trying to report my complaint and the phone is engaged. This is not my first experience. That's why am complainting. I think they are misusing phone / they may remove the resever. Please take attention on this. Its not only my complaint many of them experienced the same. Please take attention thankyou...

I am ansar pk, consumer no[protected]/ bill no[protected]. I have received the bill on 05/06/2018 which is nit showing the current meter reading. I suspect they issued the bill based upon previous bill which i consumed more due to several small functions going on. My current bill is inr 7, 348 including inr 2, 022 deposit amount. Its surprising we are not available most of the days in home and they raised the bill without showing the current meter reading. Please take action upon this matter and i attach the current bill for your reference. I request to take retake the meter reading once again and issue the exact bill against the consumption. We already paid the bill yesterday through online which is to be adjusted in next bill if any problems found.

The lineman illegally charged (Without any receipt) 500 rupees for offing the supply from the post to the house inorder to cut a tree. I tried to give 300 rupees. But he forcefully snatched 500 rupees from me. He is from kseb office 28th mile under main office 'kseb kallambalam'. When i enquired to some people, i got the information that all the officers in that office is of same mentality. They are very rude and they are snatching big amount...