Kerala State Electricity Board [KSEB] Complaints & Reviews

I registered a complaint (No.[protected]) on 27/12/20 in the given format. It was about my meter, which according to your reader who came to take the reading in May 2020.was not working. He promised to report the matter to your concerned authorities here (Ponnani). This process repeated in his subsequent visits also. In between, I sent my messenger to your local office four times to report the matter. As nothing happened, I spoke to your Asst. Engineer and also wrote a letter to him in July 2020. Following the registered complaint referred to above, your linemen came the next day but finding that mine was 3-phase connection, they went back promising to come again the next day, but they didn't. My attempt to find the status through the given format.has failed. Hence this approach.

Dear Sir/Madam,

On 01/01/2021 paid KSEB Bill 6000 rupees and debited from my Union bank of india account for consumer No#[protected] and today on 02/01/2021 found that the transferred amount is not updated in KSEB bill amount. Please refund the money or transfer the amount to KSEB payment against consumer No#[protected].

Thanks
Ajith

Here there is no electricity.. while I called the section office they told me that there is maintenance work happening so there will be no electricity for the whole day.. my number has been already registered.. but they didn't sent a oem msg .. I am a php developer without electricity I couldn't operate my PC. If they sent a message I can do my work in another place..

I paid electricity bill of kseb rs.3460 through my pre paid sbi rupay card ×××× ×××× ×××× 7716 on 10 December 2020. The payment failed. But the amount not reversed date. Please take necessary action to reverse the amount at the earliest. My name is Krishnan nadar. My consumer number is[protected]. I complained many times to kseb customer care. They told me the amount will be reversed within 14 days. But that did not happen. Now they are telling me to contact you. Please do the needful to reverse the amount at the earliest. My address is Krishnan nadar. Manu bihar. Venganoor po. Trivandrum-695523. Mob.[protected]. [protected]

Yesterday I have paid my KSEB bill through online but my money is deducted through my bank account but today morning I got the message from KSEB as the transaction has been failed, no refund was issued..
Customer No:[protected]

Kseb bill has paid after due date through online mode. After completing the payment procedure it is showing transaction has failed. Why

Defective meter device resulting in excessive billing.Though informed the concerned authorities no action is taken so far on the ground of non-availability of meter in stock.When Billing is done when the meter is defective then on each passing of days the current bill is going to rise as billing is done on average basis.Earlier tents were using upstair portion and the total bill amount came to Rs 10000/- during lockdown period.Now the tenent has vaccated and the upstair is vaccant now.So when the average billing is done we are compelled to pay the electricity bill for which we have not consumed it.Therefore the meter may be replaced at the earliest.

My consumer number is[protected]
My house "sahil" is situated in Lane E, Chalakuzhy Road, Pattom, Trivandrum.
in spite of three telephone requests, over the last 4 days, no one has come to help connect power
All bills are paid and an advance also has been paid.

regards

P. Ravi Shankar
[protected]

I payed my due electricity bill today through canara bank app and the amount was deducted from my account. Later on, I received a message that the bill payment failed but no refund was issued.

Dear sir,

May i draw your kind attention to the frequent breakdowns of electricity in our locality and the great inconvenience it causes to the residents! There are failures of electricity several times in a day. Most of the time, power outage lasts for less than a minute. Sometimes, the current is switched off for several hours in a stretch. There is no day noticed with uninterrupted power supply.in this pandemic situation it employees and other coorporate sector employees are working from home and we are suffering a lot due to the regular power failure. Even students suffer heavily as their online classes are interrupted by network disconnection due to power outage.

This is tough time where jobs of most o[censored]s in corporate sector are at risk. The frequent power interruption is affecting the productivity of our work adding to our work pressure too. Please understand this issue and help in resolving.

(While typing this complaint only within a span of 20 minutes, 5 times power went off)

Area: karamukku - poika, under edava kseb section, trivandrum, kerala

I n. Haridasan, resident of navayath house, kanniampuram, ottapalam, a consumer no.[protected] which is under the preview of kseb substation, ottapalam, would like to bring to the notice of the following complaint to respective kseb authorities for early favourable action.

That one of the streets light provided near my house is not working/burning since a long period.
Please depute an authorized technical persons for getting an early replacement of bulb or repaired the same. (Could not quote post number as the same is not clear, post is just in front of harisree nivas).

Location is just adjacent road to “jamal sales corporation” (Or opposite of bright motors), kanniampuram.
Your early action in this regard will be highly appreciated.
Thanking you,

N. Haridasan
Navayath house, kanniampuram, ottapalam

Dated:[protected]

Whether KSEB will replace the damaged (due to lightning)stay wire or costumer has to buy the new wire for replacement

During feb, march, april, may, -2020 almost all consumers forced to pay huge bills due to the inability to take reading in correct time. I was explained by k. S. E. B official that the increase is also because of change in billing cycle ie is from odd months to even months, for that reading considered for 2.5 months. But accordingly the telescopic tariff slab is not enhanced. That load is put on consumer. Again this time also the reading is taken after 2.5 months time ie from 8.6.2020 to 21.08.2020 and the reason is not known to me. Because of this the bill is increased compared to normal bills. Changing billing cycle two times is totally injustice. Why you are not taken bill after 1.5 months to correct the billing cycle. Otherwise the telescopic tariff structure is also modified accordingly. Please revisit my bill at the earliest.

I, as obn 42, had already submitted a complaint on KSEB for not attending the complaint registered with them on 5 Aug 2020. They simply acknowledged receipt of the complaints forwarded by you with a remark "The complaint has been resolved " without caring even an iota of responsibility. This was reported to you as an additional response from me against the irresponsible attitude of the KSEB officials. I am now forwarding this as an additional complaint for speedy rectification of the issue. In this case I am paying for the services as per their terms and conditions and they are obliged to meet my requirement up to my satisfaction. May, I therefore, request for necessary help to solve my outstanding issue.

I have been trying to make a bank transaction to pay off the bill for the month but every time after the whole transaction has been done, I'm directed to transaction failed message. I have tried multiple times but received the same outcome.

I tried to make an online payment of my electricity bill. Although my account was debited the transaction report from kseb showed failed transaction.

Consumer no[protected] of vyttil a section office (55561) in ernakulam, kerala is facing a problem of over reading and resulting over billing after installation of a new meter. A comparison of the readings recorded with the old and new meter will establish this fact unambiguously as no extra gadget to produce excessive consumption has been added. Hence this meter needs to be re calibrated by an authorized agency to ascertain its accuracy. Inaccuracy detected needs to be accounted and the billed amount adjusted suitably.
Additionally, a solar panel of 3 kw capacity was being used to supplement the kseb supply and a dedicated meter purchased from kseb was installed separately to measure the solar power consumption. A rebate of re 1.00 used to be discounted from the main bill as an incentive. This practice has been discontinued from october 2019 leaving the dedicated meter purchased from kseb redundant. This process was being carried out as advised by the kseb and was in force till oct 2019. I no longer needs this gadget and the minimum the kseb can do is to buy back the meter sold by them rather than off loading to me.
Complaints on these issues had been made to them through grievance redressal procedure, but these remain unactioned so far. Hence it is being forwarded for grievance redressal by the consumer forum.

I had done an online payment on consumer number[protected]. Rs 549 was was debited from account, but bill payment was not successful

Dear sir/ma'am,
We would like to notify our bills would always be half of the amount, that you specified on the assumed bill amount, so we kindly request you to alter our bills and resend alike our normal bill amount. And we'll be doing the payment, the soonest.
Thanking you,
Sivasree silks pvt ltd.

On 27th june 2020 morning 8.30 overload supply on domestic line happens and it damaged one of my bsnl wifi modem and my refrigerator. We reported the issue on 8.30 am on phone but the department rectify the mistake after 10.30 am. So kindly arrange to compensate to my loss.