Kerala State Electricity Board [KSEB] Complaints & Reviews

I have made online payment for bill on 23/10/2017 through south indian bank, internet banking the money got deducted from bank, but the bill payment was not successful. My account at https://wss.kseb.in. is not showing as bill is paid. Please credit that amount back to my bank account or make the bill paid

Bill details:
C#[protected]
Bill#[protected]
Bill amt: 1, 623
Section: kuravilangadbr...

Consumer number:[protected]
Web complaint number: [protected]
Request date: 11/10/2017
Status : acknowledge

Please find the above details for the web complaint i have raised on kseb web self service website for reference.

1. Bill charges was exorbitantly high since april 2016. When we checked now the office mentioned the meter not working since last april, hence they charged the previous month bill throughout. This never informed any one and never came for replacement
2. A person coming every time and take the reading and my parents used to pay the amount as per the slip
2. My parents (Senior citizens) were living alone at home it always be within the minimum usage units
3. As per junior assistant engineer kulanada, almost above one year the digital meter was not working that never informed by the reading person or did any attempt to change that.
4. Once we noticed and raised the issue on the complaint section on 11/10/2017, next day the meter is replaced.
5. How ever, this month also we received the bill of 1800 rs to pay.

I hereby request to consider the above factors and do the necessary to get the justice by reimburse the extra money charged by the department due to its negligence and lack of customer care.

I have made online payment for bill on 20/10/2017 through hdfc bank. The money got deducted from bank, but the bill payment was not successful. It was showing as pending on the time checked, but next day the status even not showing in site https://wss.kseb.in.

Bill details:
C#[protected]
Bill#[protected]
Bill amt: 421.00
Section: amballoor
Consumer: v a shankaran kutty

Please help to resolve this issue by completing the payment process or refund.

I ka abdul jaleel consumer number 21260 aluva west has a complaint regarding payment of my bill. Last date of payment was 16/10/17. I went kseb. Office closed due to hartal. 17/10/17 morning i paid the bill. But when i reached back home they had already taken out the fuse. Without informing. And there were nobody in the house... At night we searched nd got the fuse... I telephoned the office nd the man sitting there telling irresponsibly fuse will be somewhere there... Please take necessary action for the inconvenience we faced.

Consumer no:[protected]
Bill date: 14/8/2017
Bill amount: rs. 5864

Payment through online net banking done on 30/8/2017 amount rs.5864
Through my sbi account
Kseb informed on 14/9/2017 they have not received payment till date
Check with the bank they told money has gone from my account for the above stated amount and there is not return recorded here so write a complaint we will check it out.
To avoid disconnection and further action from kseb i have paid the full amount by cash at pallikunnu kseb counter rs.5870 vide receipt no. [protected]
So i request to refund the online payment back to sbi account
Your early action is very much appreciated
Thanks
Abdul waheed kizhakkeyil

My name is ramu c. M. I have a registered account in kseb's online web-portal in the name of my father, m. P. Karunakaran (Consumer number:[protected].

On 29/08/2017, i performed an online transaction for bill number:[protected], bill amount: rs. 616/-, dated 25/08/2017 and due on 13/09/2017. The payment was made through sbi net-banking via "techprocess" payment gateway.

Unfortunately, following the transaction,...

Consumer no:[protected]
Bill no:[protected]
Section : champakulam 5508
I have tried to pay via quick pay, amount was deducted from my bank but the kseb site shows my bill yet to be paid. (Txn no[protected] dated 25-aug-2017)
So i set up my sign in and paid again, the amount again deducted from my back but the kseb site shows the bill yet to be paid.[protected] dated[protected]
I made complaints to kseb site (Ref [protected] and [protected]) but no response from kseb.

We are a nri and started to construct a house at our native home town chengal, neruvumbrum (Comes under ezhome gram panchayat - kannur (Dist). We would like to enlighten that there are some huge trees adjoining to our boundaries which is originated from my neighbor is becoming a threat to us. We have already made many amicable approach to them (Neighbor) in order to cut the trees and its branches but it was all futile& waste of our time.in...

Kseb should be helping people not abusing them. We are not asking anything for free. We have the right to demand the services that we pay for. The kseb office in mannanthala, trivandrum is a best example for the bad services. They keep the line busy when the power goes out and we won't be able to reach them unless the power comes back on andthis may take hours. Really why is the government paying them if they can't answer the customers the...

Dear sir/madam,
The amt. Of failed transaction of electricity payment of rs.5879/- in bill no.[protected] with consumer no.[protected] made on 12.07.17 has not been refunded to me till date by the kseb authorities. Even after my repeated request mails dtd. 13.6.17, 19.6.17 & 22.6.17 the amount has not been refunded to me till date. Now more than 10 days is over and i am urgent need of the money. I am regularly making the payment of electricity bill by online mode. When the govt. Is pushing forward for a cashless transaction, how can one make a cashless transaction when this is the situation one has to face. Even i will also think a bit before using online transaction considering this type of experience. Request for resolution to my problem urgently.
Yours sincerely,
With regards,
M p krishnan.
Mob. [protected]

In my phone i have recieved a massage from dm-ksebit on dated 19.06.2017 at 11.29 am that thanking for using electricity bill payment for amount rs. 780.00 using online payment. Your reciept no. Is[protected]. Your payment will be reflected in next 48 hrs. But i have no any such type of transaction is made. Please se the matter acordingly.

Thaning you.

Online payment failure

Sir,

I had made online payment of kseb bill (Bill no.[protected]Consumer no.[protected] on 12th june 2017 for a sum of rs.1, 696.00/- (Transaction number: igablpogg4). The amount got debited from my sbi account. But i did not get a receipt/acknowledgement from kseb site. Transactionstatus fail. i kindly request you to the amount paid by me back to my account.

Thanks and regards,

Akhila. S
Trivandrum
[protected]@gmail.com

Sir,
I am writing this letter with reference to my previous letter stating misrepresentation observed in kseb bill no[protected] dated[protected] and events that occurred later. After me taking the matter voluntarily to kseb office to enquire about the matter, i had a bitter experience with the senior superintendent, kseb beach section who oversees the billing. He refused to cooperate and help to resolve the matter, instead he kept on proclaiming that he had not send for any arrears to anyone under the section thus leaving me no option but to silently leave the office.

In kseb demand/disconnection notice the have split they total amount as electricity charges –rs 2117, arrears-rs.1086 and surcharge –rs.64. I have already paid the electricity charges of rs.2117. As of 15-june-2017, when i checked my current payment of electricity charges of rs.2117 on kseb website, i am disappointed to observe that my payment was again split as arrear charges of rs 1150 and electricity charges of rs.967 without any information.in the website they show pending charges on electricity as rs.1150. I doubt their intention as to threaten me and compel me to pay their baseless arrear charges which they have not yet justified. I doubt whether they go for a disconnection by doing such manipulation towards payment and force me to pay what they call arrear. I would like to know how arrear arise all of a sudden out of nowhere when you have paid all the bills on time. No one can accept baseless charges when it appear one fine morning without revealing its source.

I would like to inform that i am a retired ailing person and not a techie to browse all these information online. I have taken my son s help in getting suitable information from kseb website online. I also take this opportunity to inform that i am not financially sound to pay any advances as done by kseb before for april 2016 bill payment. It’s disappointing that a consumer is not made aware of how his hard earned money is utilised during bill payment. I like to represent all those consumers who are exploited in similar manner.

I beg your attention to protect the rights of consumer and help a loyal consumer who has never defaulted reasonably. I humbly request you to investigate the matter in detail and produce a prompt solution asap. I also request you to extend the disconnection date for a convenient period till the matter is resolved, having paid all the charge of electricity till date as per electricity act 2003, section 56.

People in the kseb in our locality are very irresponsible. We have lost our electricity connection and they don't even solve it till time. They don'd even answer our calls and always make thier landline busy. If higher authority can help please do i am providing thier number here :[protected]. Please don't make such irresponsible persons as officers in such needed electricity board. I hope you should solve this.
Thank you.

Sir,
I am writing this letter with reference to kseb bill no[protected] dated[protected]. I am surprised to observe an additional arrear + surcharge apart from my bimonthly consumption bill in the demand /disconnection notice for the month june-2017. There were no precise explanation by the spot biller regarding the same. On further checking the previous bi monthly demand /disconnection notices, i have not observed any arrears. I have paid all the bills till date, including current consumption bill for the month june 2017 of rs 2117, within the disconnection date and has never paid any penalty for failing to pay on time.

On checking the kseb online services for verification of kseb bill no[protected] dated[protected], i am surprised to observe misrepresentation in the bill claiming arrears for a bill no[protected] dated[protected] for rs 4021.00 generated by mrs. Remadevi p n[protected]. But for the same month i received a manual demand /disconnection notice with bill no[protected] generated by spot biller joseph v l. As usual i paid the bill for the month april, 2016 on 12-april-2016 vide receipt no c[protected] by the cashier manoj s babu[protected]. But to my surprise now i observe that the billing was misrepresented as for a payment towards a bill no[protected] for rs 1415 and towards advance of rs.2607 without informing me at the time of payment. On checking with kseb web service in payment details for the bill verification for the month april, 2016 it is observed that my payment of rs.4022 was taken for another bill no[protected]. So for the same month of april 2016 there were three bills generated for the same month for the same consumer for same amount with three different bill nos namely bill no[protected] generated by spot biller joseph v l, a bill no[protected] dated[protected] for rs 4021.00 generated by mrs. Remadevi p n[protected], bill no[protected] by online services respectively and finally payment towards bill no[protected] for rs 1415 and towards advance of rs.2607 by the cashier manoj s babu[protected] without any information to consumer. This calls for a clear suspicion of some kind of manipulation. On kseb web services it is found that i have two consumptions of 425 kwh and 633 kwh for the month of june 2017.

I would like to inform that i am a retired ailing person and not a techie to browse all these information online. I have taken my son s help in getting suitable information online. I also take this opportunity to inform that i am not financially sound to pay any advances as done b kseb before.

I beg your attention to protect the rights of consumer and help a loyal consumer who has never defaulted reasonably. I humbly request you to investigate the matter in detail and produce a prompt solution asap. I also request you to extend the disconnection date for a convenient period till the matter is resolved, having paid all the charge of electricity till date as per electricity act 2003, section 56. I will be forced to take the issue with consumer court if the matter continues to remain unresolved.

Place:vettucaud, trivandrum your s faithfully,

Enclosures:
1. Demand disconnection notice for the month of june 2017 with bill no[protected] dated[protected]
2. Kseb online payment –transaction details for the month of june 2017 with bill no[protected] dated[protected]
3. Demand disconnection notice for the month of april 2017 with bill no[protected] dated[protected]
4. Kseb online payment –transaction details for the month of april 2017 with bill no[protected] dated[protected]
5. Kseb website copy of two consumptions of 425 kwh and 633 kwh for the month of june 2017
6. Website copy of bill no[protected] by online services for the month of april 2016
7. Bill no[protected] dated[protected] for rs 4021.00 generated by mrs. Remadevi p n[protected] for april 2016
8. A manual demand /disconnection notice with bill no[protected] generated by spot biller joseph v l for april 2016
9. Receipt no c[protected] by the cashier manoj s babu[protected] for april 2016

Sir/ madam,
This is not fair. Our electricity is cutting most of the times during night time we couldn't sleep well. When we try to contact nearby electricity board the phone will always be busy. What type of service is this..? On every month we are paying electricity bill not for suffering this right.? We pay pill because we want electricity all the time and for our comfort. This is not at all fair.

Sir
In the last time we paid electricity bill at a range of 300 - 700. But today they billed at a range of 7500/-. When we ask for the reason they said the meter box is leaking and a high amount of current leak to the ground. We had a medium family and i don't know how could pay that? How can i pay the bill without any fault from me or any highly usage. So please make decisions about this.

I don't receive the standardised 220-230v range for domestic use. The voltage at peak hours is so low that equipments with low-voltage cut off facilities have started shutting down. This is very much harmful for all other equipment of the stipulated voltage rating is not provided, for which KSEB won't take responsibilities. I've learnt that many of the community members have already complained this to the board, but no action was taken till...

Power supply has been stopped from[protected] morning 9 am to[protected].am no supply has been restored in my home cons. no[protected] for 24 hours

Due to 24 hours continuous power failure, food items which kept in fridge which includes prepared and unprepared food of around Rs 1500( including prepared and unprepared- fish and meat and vegetables and milk for kids) has become decay,
please not that I demand an action not on monetary basis but an assurance that this lagging of restoring power after power failure will not happen again .

Really sad to let you know about the pathetic condition of the today's kseb..
Due to some circumstances i can;t able to pay the bill at the accurate time... So they had done their job at the right time... They kept the fuse off... When i came back to no power where there... It was my mistake,... I agreed that. After that i had settled the bill one week ago... After the payment date.. Till now there were no reaction from the executives in the office... They where hurrasing and they were not bother about the customers too.. So i cant able to even stay on my home... So i just leaved to my brother's home... If you are going through this paragraph.. Please get me a solution for me..
And my consumer number is[protected]
Light house beach road, kovalam, vizinjam, tvm, kerala