Kerala Water Authority — transaction not posted to the account number

Address:kandal, kaniyapuram, Thiruvananthapuram, Kerala, 695303

I have receive the water bill a week ago and i tried to pay through online (Till now) but still the system showing the reading is not updated in site. For your reference please see below for consumer number and consumer id.

Consumer number: ara/1221/d
Consumer id: [protected]

2 times i have forwarded the email to [protected]@kwa. Kerala.gov.in till now i did not get any response from there side. Please do the needful.
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Water line pipes broken in naripparambu post under edappal divison malappuram district. So many time we gives complaint against this issue, not yet solved, morethan 25 familes are depending this water line. please do the Needfull at the earlist
Since wrong address given in the water bill Iam not getting the bill regularly.
Please inform me what documents are required for the correction of
address.
Thanks,
Sen Bhaskaran
Mob. [protected]
സർ,
െകാടപ്പാളി മലയംബാട് റോഡിൽ ഡ്രിനേജിൽ പൈപ് പൊട്ടി വെള്ളം പാഴാകുന്നത് എത്രയും പെട്ടെന്ന് തടയുമെന്ന് പ്രതീക്ഷിക്കുന്നു. എംഎൽ

1 week ago I have received a water bill. I tried to pay the amount through online. (KWA bill payment site). I written the consumer id and number and i clicked in the show icon. But the site displayed that reading is not posted for the consumer. What will i do? How will i pay my bill? Don't cut my connection. Please help me to pay my water bill.

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    Kerala Water Authority Phone
    +91 47 1233 3205
    +91 47 1232 8658
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    Kerala Water Authority Address
    ‘Jalabhavan’ Vellayambalam, Thiruvananthapuram, Kerala, India - 695033
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