Kerala Water Authority Complaints & Reviews

Dear Sir
I am a consumer of PH division Kottayam. Last week I have received a bill of Rs. 1520/- as arrears. Actually this connection is useless. I no getting water. There fore please disconnect as soon as possible. Details as below:
Consumer ID: [protected]
Consumer Number: PAN/499/D, Domestic
Meter No.: 23750

Drinking Water — unavailability of drinking water

dear sir/madam,

In ref. of drinking water in Bengali colony , Mahavir Enclave-1,

in this area drinking water not available till date, since this colony developed and every family has to suffer everyday and run behind water tankers.. but delhi jal board / govt. deptt. are still in silent mode. even main line of jal board passes through main road ( only 100 mtr. far). but still no connectivity to this colony. every time colored MLA's and MP's have come in commited to residents to connect this line. but still are only commitments.....

kindly look in to the matter..........

I am representing the residents of St.Albert's College Lane ( Division 41).
There is no drinking water supply since the last 5 days. I had informed KWA Pallimuku Office ( Complaints) three times during the past 5 days; but there is no response. Today I could speak to the AEE in charge ( Mr.Jain Raj)and represented the matter.
I am awaiting his response in the matter.
Joshua Kurien,
St.Albert's College Lane,
Kochi-682018
Phn:[protected]

K X PAULOSE Kalluveettil House,
Near Primary Health Center,
Nettoor PO, Kochi-682 040.
Mob: [protected] Email: [protected]@yahoo.co.in

March 22, 2012
The Assistant Executive Engineer,
Kerala Water Authority.
Eroor South, Tripunithura PO
Kochi - 682 301


Kind attn:- Shri Sunil Kumar, Assistant Engineer
Dear Sir,


Kindly recall my earlier telephonic conversations with your goodself regarding without supply of drinking water to me and charging over billing by your office. In this connection I am enclosing the copy of the following bills for your kind information and taking necessary action:

1) Bill No.2531 dt.24/11/2011 for Rs.54 for the period from 09/2011 to 10/2011
2) Bill No.2531 dt.01/03/2012 for Rs.240 for the period from 09/2011 to 02/2012

I also invite your attention to my earlier letters dt.19 Dec 2009, 26 Mar 2010, 29 Sep 11, 30 Sep 11, 19 Oct 11, 07 Feb 12, etc. addressed to the AXE, KWA, Tripunithura and copy marked for the kind attention of AE, Shri Sunil Kumar (photocopies are enclosed for ready reference) which are self explanatory.

As per the Tariff and conditions printed in the bill KWA has the responsibility to give consumers sufficient drinking water atleast 5000 litres for Rs.20 per month. Now KWA has failed to supply the sufficient water to my house and liable to adjust the water charges from the changing of my water meter. My present reading of water meter is : . On the facts and circumstances stated above, I request you to take immediate action to give us sufficient drinking water and to make necessary deduction to our bill issued to us immediately.

Thanking you,
Yours faithfully,


(K X Paulose)
KWA Con.No.M/2039
24 MAR 2012

Encl:- a/a

K X PAULOSE Kalluveettil House,
Near Primary Health Center,
Nettoor PO, Kochi-682 040.
Mob: [protected] Email: [protected]@yahoo.co.in

February 07, 2012

The Executive Engineer,
Kerala Water Authority.
Kacheripady
Ernakulam
Kochi - 682 018


Dear Sir,

Sub:- Scarcity of drinking water to Maradu Municipality – reg.
Ref:- Letter dt.12 Nov 11 signed by 3 consumers of KWA.


Kindly refer to the letter mentioned above regarding acute shortage of drinking water to the Maradu Municipality starting from Primary Health Center to Nettoor Railway Level Cross ie. Coastal road. Due to poor pumping of water to this area a lot of KWA consumers are using electric motors for collecting water and this is making others severe head-ache ie. not getting the water.

In this connection, I request you to take immediate action on the following:

(1) Increase the water pumping time.
(2) Take immediate action to stop the using of electric motors to collect the drinking water directly from water line at this coastal area.

Thanking you,




Yours faithfully,



K X PAULOSE
KWA Con.No.M 2039

Sir,
Non availability of drinking water for the last five months before that average collection of water 1000 litres per day, Now it reduce to 200litres or no water will come many of the days. For my daily need I purchase water from private suppliers . Kindly make an arrangements to ensure proper water supply to my home.Consumer No:[protected]

process of complaining is fast

Dear Sir/Madam,
I am forwarding this complaint from Kumbalam, near RPMHS, Purathezhath Road, Kumbalam. Me and several connections in Purahezhath road are not getting water for the last 3 days. I think that some main complaint has been occurred in the pipeline through this road. An immediate action is requested.

Yours faithfully,
Sd/-

P.A.JOSEPH, PURATHEZHATH HOUSE, KUMBALAM.P.O., KOCHI-682506.
CONSUMER NO.KPD/2258/D - CONSUMER ID [protected]

I am Ranjith.p, Devakimandiram, Sakthikulangara.p.o, Kallumpuram, Kollam. Our area some people connected stop valves in main water line and stealing drinking water in morning times. So we cannot get water continiously in day times. Me also complainted it to the concerned authority ( A E ) through oraly and writtern complaint. But there is no response Please do immediate action against this cruelty. I hope your immediate action.
Thanks

Subject: Complaint letter regarding irregular water supply.
Respected Sir,
We are totally more residing in our Yesoram Nagar locality. We are facing a severe problem of growing instances of insufficient water supply for the last six months in our locality.We have already given many complaints.Kindly am requesting you to look into this matter personally.

If you do the needful then I shall be very much thankful to you.

Thanking You,
Yours Faithfully,

Pramod Kumar.
Consumer number-5365

Water Leakage for more than 3 months in NCC Nagar, Trivandrum

Hello, The water line in NCC Nagar opposite anganvady has been leaking for last 3 months. We have been complaining many times over phone, however it is not being repaired. Please replair this at the earliest, Thanks

I am staying in Trivandrum, Kerala, (Nedumangad Vattappara Road (Puthen vila temple Road )In our Area there is No Water Supply for the past 20 days .Most of the people living here are struggling and given lot of complaints through phone to the Assistant Engineer of water Authority, Nedumangad, but there was no proper explanation or reply from him and he is not even visited the area.Almost 200 more people are living in this area Authorities concerned may please take immediate steps to save at least our needs.Kindly take this as a human issue.please get it rectified at the earliest, In this summer season all o[censored]s are really struggling a lot and we are eagerly waiting for your support.

Dear sir,
I am staying in Trivandrum, Kerala, (Pulimoodu Junction, Near GPO, TC-25/3618). The residents here have been facing problems with the irregular water supply for more than a year. We have made a compliant to Assistant Engineer of water authority, Trivandrum. Some people have visited the place after long follow ups but they are of the opinion that there is some pumping issue since our place is in high altitude and we are still forced to adjust with the irregular water supply. The another funny thing to be noted is the pumping issue is faced by the water authority in specific times that is everyday between 7am to 10pm we will have to compromise for the pumping issue. This timings may vary sometimes we have to wait till 2pm the next day for the supply. On most Sundays and public holidays this pumping issue will not be there. Kindly look into the matter seriously and take appropriate actions. We also need transparency for this issue. The services offered by water authority is not free of cost we are paying for it. Then why should we suffer for this

The people of pulimood resident association is really fed up by following up this. We have to change our daily routines. So we expect a trustworthy solution for this burning issue.

Regards
dsg.[protected]@gmail.com
Consumer No PCH/1371/D
Consumer ID [protected]

I am staying in Ulloor, Green Gardens Lane, Trivandrum, Kerala, ( Next to Credence Hospital). For the past 10 days In our Area there was No Water Supply . The people living here are struggling and have given lot of complaints about this to the water authority office, but there was no proper explanation or reply on it. Please take immediate steps to rectified it at the earliest.

Consumer No :KPM/745/D
Customer Id [protected]

I am staying in Trivandrum, Kerala, (Nedumangad kallayam Road (nedumbara)In our Area there is No Water Supply for the past 5
days .Most of the people living here are struggling and given lot of
complaints through phone to the Assistant Engineer of water Authority,
Nedumangad, but there was no proper explanation or reply from him and he
is not even visited the area. Authorities concerned may please take immediate steps to save at
least our needs.Kindly take this as a human issue.please get it
rectified at the earliest, In this summer season all o[censored]s are really
struggling a lot and we are eagerly waiting for your support.

sir,
There is no water supply in our area for last 2 days. As a shop owner we are facing difficulties to run the shop without water. A huge number of domestic connections are also waiting like horn bills for another pumping day. Expecting a quick action for this problem.

sincerely,

Noora,
10th stone, Nedumangad
Water Authority, Nedumangad limit.

Sir;
I am a resident of kattappana gramapanchyath . I own a water connection Consumer No:- 262. For the last one year we are not getting the water supply, even the pipe connection is not properly done. We have already complained so many times in the Idukki, Painav office.But the connection was not reestablished.So i kindly request you to restore my connection and adjust our rent for last year.Expectin a fast result.
Yours faithfully,
14/11/12 E.A.Shaji
Kattappana

E.A.Shaji
(Ezhakunnel (H) Kunthalampara
Kattappana South (P.O) Idukki
PIN:- 685515

Sir, I am a resident o[censored]llur Bhasi Nagar, Near Medical college, Tvm. I don't know what is happening, we are not getting water supply for last 5 days. Almost all of the people from our locality is calling the water authority officials for solving this. Replies we are getting are " I have already informed, the issue will be solved tonight" etc etc. Nothing can replace drinking water. But no one from KWA is responding in a correct manner. sir, what we have to do? pls reply.
2 weeks back we faced the same issue and it lasted for more than 1 week.It seems that the same case will be repeated now also.
Sir, pls take necessary actions to solve the issue.

Suma L S
Harichandanam
Ulloor bhasi nagar
Medical college
Tvm

sir
we are living in maradu, thripunithura.we have no water till 18-1-13.there is no response from water authority tripunithura.consumer no:mrd/9429/d.

please take necessary actions to solve the issue.


ullas tomy
chinnakkara
changampuza road
maradu

Mangalathu Nagar Association
Punthalathazham, Kilikolloor.p.o
Kollam: 691004.

sir,

The main Water Authority Pipe line which is passing in front of the Punthalathazham Electricty board Office is posted before 30 years (6inch Pipe) They fix 1.30 inches pipe(reducer) and Volvo to block the water for the personal interest of a particular person.

Because of this reason above 350 families were suffering from water scarcity. We inform this complaints with a written letter but there is no response after 4 week. So pls. take necessary action to solve this problem.

pls. do the needful, at the earliest.

thanking you,

yours faithfully,

MANGALATHU NAGAR ASSOCIATION

What kind of ministry is this? Cannot repair the water scarcity problem within 2 weeks? We don't have water in Nettoor, EKM area, going on for 2 weeks now. What are we supposed to do? People in Nettoor near Primary health Centre.

Sir,

I am native of palakkad, kerala, but temporarily residing at banglore for work purposes. The drinking water in my present residence at banglore has some whitish powder like deposits. So, I decided to test that water, for which I had come to test in palakkad. But these people sitting the lab are ignorant and reluctant to test the water.

Sir, I dont know why are they doing so. This is drinking water and I would like to know if its harmful for use, but the Govt. water authority is not helping. They say they have too much of workload so cant test water of banglore. I dont understand a reason.

Kindly help.

Thank You,
Ramesh,
Palakkad

Its very sad to register a complaint against kerala water authority, My residense is at Vechoochira panchayat, Pathanamthitta dist, last 20 days we are not getting any drop of water.We are deponding on goverment water supply, several times i made complaints through telephone and no one register the complaint, i hope you will do the needful things, And its very essential to get water.your immediate action will be highly appreciated
with regards
Madhu

To the Chief Engineer, Kerala Water Authority.

Sir, I have noticed a severe leakage in the pipe line carrying water from Thiruvalla to Changanacherry near Muthoor, which is a place under the Thiruvalla Water works Office.

The spot is between KSEB Electricity Post No: 'TC - 67' and 'TC - 68' in the same side of the posts. I have noticed it last month and there after, no repair work has been done till date. The leakage makes an uncountable wastage of drinking water and since the road is at an elevation, only VIEWING FROM THE SIDE OF THE ROAD could bring the leakage to notice. I doubt there are two spots of water leakage and therefore, two cracks for the underground piping within a ten feet gap.

I would like to bring your kind attention to the above issue, and request you to kindly take the apt action to rectify or else, to forward this complaint to whoever it may concern.
Thanking you,
Manoj Bimal G.

When are you going to restore water to Trivandrum. It been long time since you told you would restart pumbing

dear sir,

punnayoorkulam pachayathil nakkola enna sthalathu sidharthan ennayal road sidele paypil ninnum kalathu 5am to 6.30 am ennum veettile tangilekku payppidunnu vere aareyum aa samayathu vellem edukkan anuvadikkunnila.dayavayi sir ithinoru pariharam kananam.

nakkola place
punnayoorkulam panchayath
andathode po
thrisur dist
pin-679564

root- pananthara to nakkola road (panatharayil ninnum stright first turning )

Dear sir,
Some private plumbing agencies cash collecting get the domestic
water conction in cherthala vettakkal moorthickal north area. they asked need
4000/rs this conection purpose is meter, material, conection and service charge. Kindly get a strong enquirey in your side.agencies no:[protected]

Dear Sir

We are from Mylachal (Near Ottasekharamangalam) under Parassala Division, Trivandrum. I am a paid customer of Kerala Water authority on the same way one of my neighbor Mr. George Near Mylachal school his plot is on the way to Edaval (Transformer - Cement Road). He is illegally taking water from the road connection to watering his plantain and rubber plantation at night time (after 11 PM). This is the continuous process from last one year.
Sir we are suffering from lack of water, our co-villagers didn't get drinking water on the hilly places.
He regularly spend thousands of litters with out any payment. We informed the Parassala divisional office number of times. We have little doubt some corrupt officers are on the seat.
Sir we think you have vigilance dept. You may please find its reality. We the common people expecting a valuable result.

Yours faithfully
Paurasamathi Mylachel.

Sir,
I feel very sorry to lodge a complaint against non availability of water through KWA pipe line. I am making this complaint on-line because I am pre occupied with my Officcial duties at Ernakulam.
The authorities at Thiruvalla Division is well aware that Thukalassery Kunnumpuram (near to Mahadeva Temple and Amritha Vidyalayam) is a elevated place in Thiruvalla Thaluk. For the last 6 days the taps are dry. There is no alternative source of water in this area since this area is lying in high altitude. People are suffering a lot due to non-availability of water. Sir, kindly realise the situation.
I have contaced your Office at Tiruvalla and I was told that they are opening the valve (situated near Deaf School) for the free flow of water to our area. I was told that when the water supply reaches Thukalassery Kunnumpuram, the supply in the main line will stop. Therefore, no supply to our area.
I feel that the only solution is to open the valve giving time priority.
Sir, I kindly request your goodself to be kind enough to direct authorities accordingly.

With respectfull regards

M K Pillai

The Hon. Supdt. Engineer,
KWA, KOTTAYAM-686 002.

Sir, I am a Water Authority customer since 1979. Fright from the beggining, I used to pay the water bills in advance (Once in an year). Last year 2010, On January 5th when I contacted your payment counter, the cashier sitting at the counter informed me that the bill cannot be taken as I have a due of Rs.252. I have never made a default of water bill till date and I have all the bills with me. (including the year they told me) More over he informed me that only the Asst. Exe. Engineer wave the dues and hence to contact him. I tried several attempts to contact him personally. But I could not and hence I sent him a complaint requesting him to wave the dues on me as I have already paid. If I had a due in 2004, they should have told me and blocked the payment in 2005, or any of the succeeding years and why wait for 7 years like this. The AXe was Mr. Sajeev at that time. Because of this I have not paid this years advance water bill till date.

I would appreciate if you could kindly take up the issue and wave the dues on me and allow me to pay 2010, and 2011 advance water bills.

Thanking you,
Yours faithfully,

V.K. Ashok
[protected]@gmail.com

Gayathri,
Kudamaloor. P.O.,
Kottayam-686 017.
[protected].

From
Rajeesh .S.R
Aniland, KSHB,
Gandhinagar, Kottayam
Mob : [protected]

To
The Exe.Engineer,
Kerala Water Authority, kottayam

Sir,


We the residents of Housing Board colony, Gandhinagar, kottayam are not getting water through the pipes of water
authority for the last 2 weeks.We have given complaints over phone, .manytimes with the AE and AXE, kottayam office, no remedial action has beentaken in Sub-division Office. But till date there is no response .We have put to lot of inconveniences and facing financial loss and mental distress. Now we are depending on tanker lorry water at exorbitant rates which we cannot afford any more.So please take immediate action to solve our grievance.


Your's faithfully

s/d


kottayam Rajeesh .S.R

15/12/14

From
Rajeesh .S.R
Aniland, KSHB,
Gandhinagar, Kottayam
Mob : [protected]

To
Chief Engineer,
Kerala Water Authority

Sir,


We the residents of Housing Board colony, Gandhinagar, kottayam are not getting water through the pipes of water
authority for the last 2 weeks.We have given complaints over phone,
.manytimes with the AE and AXE, kottayam office, no remedial action has
beentaken in Sub-division Office. But till date there is no response .We
have put to lot of inconveniences and facing financial loss and mental
distress. Now we are depending on tanker lorry water at exorbitant rates
which we cannot afford any more.So please take immediate action to
solve our grievance.


Your's faithfully

s/d


kottayam Rajeesh .S.R

15/12/14