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KFC India Complaints & Reviews

www.kfc.co.in

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Updated: Oct 25, 2025

Complaints 2733

Resolved

508

Unresolved

2225

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KFC India reviews & complaints page 116

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Address: Panchkula, Haryana

I had placed an order before the counter boy named Mr Gurjinder Singh at Sapphire Foods India pvt Ltd. SCO_100, Sunny business center Chandigarh kharar Road
For Rs 284.00 video CHK 6970 on Sunday at 20:03. The sale boy swapped the card and switched off the machine afterwards he started and swapped again we pointed out the matter before the other sale representative in the working group to give the payment slip they refused but they have given us the screen shots but the matter did'nt resolved at that time. We approached our bankers and in the bank statement that payment has been made twice. Now you are requested to please REFUND my VALUED MONEY back before initiating any further action in the matter

KFC India customer support has been notified about the posted complaint.

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Address: 122001

Website: KFC

I placed and online order with kfc on 30th november, 2016. An amount of 696 was debited from my account but order wasn't placed successfully. Kfc does not answer the customer care helpline. I provided my phone number as well as email id but they have made no communication from their side either.
Their web page is irresponsive, i have mailed them there as well.
Now there is now way for me to get in contact with them.

KFC India customer support has been notified about the posted complaint.

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Address: Bangalore, Karnataka, 560052

Website: Kfc

I ordered a rice box from kfc today. Which usually consists of yumfills but i was given chocopie instead. Also pepsi can was supposed to be given but i was given diet pepsi instead. The most imp part of my complain is i was given a dirty pepsi can which was smelling too. It looked and smelled pathetic!
I have clicked pictures of the can and if something satisfactory is not done about this kfc will suffer consequences.
Such unhygienic cans can lead to food poisoning.
How can kfc be so careless!

+2 photos

Aug 7, 2021

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

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PepsiCo India Customer Care

from Bengaluru, Karnataka

Dec 6, 2016

Hi Kritikakishor, we request you to share your contact details with us at consumer.[protected]@pepsico.com, so we can connect with you please.

PepsiCo India Customer Care

from Bengaluru, Karnataka

Dec 13, 2016

Hi Kritikakishor, we would like to get in touch and be of assistance. Please do share your contact details with us at consumer.[protected]@pepsico.com and help us connect. Alternatively, you could also DM them to us here. Thank you.

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Dear sir,
On 26/11/16 in evening, i went to kfc eternity mall. I ordered for Rs. 962.92 online by sbi net banking. Order was failed two times on netbaking. Third time it was successful. kfc Bill chk no. is 2049. On 27/11/16 when i checked my bank account, i was surprised to see that from my account Rs. 962.92 has been deducted three times whereas i took order of Rs. 962.92 only one time.
My net banking ref. No. for three times deduction are as follows.
HSBI[protected]IGAAIHYYA1
HSBI[protected]IGAAIHZQH2
HSBI[protected]IGAAIHYVN0
I complained to my bank by ticket no. PT[protected]. My bank confirmed the transaction with merchant.
I therefore request you to return Rs. 1925.84 to my bank account.
Thank you.

KFC India customer support has been notified about the posted complaint.

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Address: Lucknow, Uttar Pradesh, 226016

Website: online.kfc.co.in

Does my complain communicated with KFC India customer support?
The transaction ID of payment is
POS KFC at KFC txn# HU[protected]

My account was debited with the amount of ₹232 through SBI online payment. But KFC website redirected me to a page which showed no orders in my account, my order was never confirmed but amount was debited.
I am hoping to get refund soon.

MOHD SHAVEZ

KFC India customer support has been notified about the posted complaint.

Dec 01, 2016

Updated by Muhammad Shavez I made the above transaction on 28th November 2016.

Dec 06, 2016

Lovely Neha's response I oderd veg but I got nonveg it's completely bad service

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L

Lovely Neha

from Avinashi, Tamil Nadu

Dec 6, 2016

I oderd veg but I got non veg it's completely non veg what type of service u r giveing it's worst service da ...it's tooo bad I will share my bill and nonveg bones also

Account debited without confirmation of order. - Comment #2611960 - Image #0

Account debited without confirmation of order. - Comment #2611960 - Image #1

Account debited without confirmation of order. - Comment #2611960 - Image #2

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Address: Mumbai City, Maharashtra, 400059

Website: online.kfc.co.in

I had placed an online order at KFC Powai-Mumbai franchise on[protected]:50:00) and the order was confirmed with order no.[protected].
Later on I received a call from[protected] from the franchise stating that the delivery location is beyond their zone, which is fine but should have kept such functions on the website itself so that consumers don't place order. And I was informed on call that the order is cancelled and the refund will be made within 15 days.Today being the 15th day I am still waiting for the refund of my cancelled order.There hasn't been a single mail or message after the call about the order after cancellation on refund etc.

I hope the team will look into the matter and provide the refund at the earliest.

KFC India customer support has been notified about the posted complaint.

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S

shalini selvaa

Jul 14, 2021

I have ordered on 4 July and the order was placed in KFC app under yum restaurant ... due to technical issues the order got canceled but the amount was debited from my account... On the day got msg about refund being processed with transaction I'd...but didn't receive any amount till now

KFC Order Refund Status Enquiry - 0114-2324076 - Comment #3859865 - Image #0

P

Prathap Arjun

Feb 12, 2022

I have ordered on 10th January, money was debited, but some technical issue order was not placed.they said they will refund within week, but it's almost 2months money has not refunded

KFC Order Refund Status Enquiry - 0114-2324076 - Comment #3956505 - Image #0

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Website: online.kfc.co.in

Hii this is Suprabha i ordered kfc hot and crispy through sbi online payment.
Then my amount RS.511.77 is debited from my account but i am not able to place order and now Kfc app/website is showing that there are no orders in my account and my money is not yet refunded. Please check once and refund my amount...as soon as possible ...
My transaction ref no.of bank is
HSBI[protected]IGAAIAGWX7

KFC India customer support has been notified about the posted complaint.

Nov 28, 2016

Updated by vikash.sharma This is date of Nov 24, 2016 event.

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Address: 143001

Website: www.kfc.in

It is a dear request that I am Jaswinder pal singh, customer of KFC Trillium branch for last two years...for Last two weaks I ordered 4Chicken Rockin, 4Chicken Roller, 2Large Popcorn, 1Dips buccet for packing but i did not got 2 large chicken popcorns with it and got to know about that when i was at home ...when i came for the 2nd time which is 26 november 2016 and around 7:45pm i again ordered the same for packing and also told to them about there mistake which they had made but again they made the same mistake but this time they did not gave me 4 chicken rollers and as i was in a hurry i did not check it again and got to know when i was at home. it is a dear request that if possible i want my refund and you can also check the order from there computers for proof...my number:[protected]
address:ward no.3 fatehgarh churian near amritsar

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Address: 500045

Website: www.kfc.com

Hii this is balaji deepthi i ordered kfc hot and crispy bucket of 8pieces of chicken and paid the bill of amount rs567 through sbi online payment.
Then my amount is debited from my account but i am not able to place order and now Kfc app is showing that there are no orders in my account and my money is not yet refunded. Please check once and refund my amount...as soon as possible ...
My transaction ref no.of bank is
IGAAIHAYI9

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201308

Website: www.dil-rjcorp.com

Dear sir date 23 November evening time 21:16 I have visited KFC Ansal plaza with my family member at Greater noida, Devyani International Limited
In. Invoice -[protected] and Order No-[protected]
They served me very poor quality chicken with having lots of blood inside . When I take a piece of from served chicken.
I decided to return the same at counter
Because not feel good .They denied to give return money forced me to take some other things so we took veg burger rupees 300 against charges 600 for chicken
Please confirm how to proceed for money return
Pramod kumar gupta
[protected]@yahoo.in
[protected]

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Address: Kolkata, West Bengal, 700156

Website: online.kfc.co.in

I have ordered Hot and Crispy 10 pieces of 2 buckets and 2 piece hot and crispy today evening from KFC online portal. Total amount 1139 got deducted from my ICICI bank (Bill No.[protected]/KFC_HICI4918246).
But I came to know from the nearest KFC outlet that my order got cancelled and the amount will be refunded back to my account within 2 to 15 working days. But this is the only the verbal commitment I have received from the KFC outlet as well as from the customer care executive.
I have not received any sms or email from KFC regarding this order cancellation.
Can you please confirm whether the amount will be refunded or not as I have not received any formal communication from KFC.

Sourav Misra
Ph. +91 [protected]

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Address: Bangalore, Karnataka, 560017

Website: KFC.co.in

I ordered food from KFC at around 10:25pm on 18/11/16. They deduct the amount and showed the popup that something went wrong . When i tried to call them i.e area delivery they didn't pick up the call. Amount deducted is around 277. I called Bangalore headoffice, there also noone pick up the call.

Registered email id - [protected]@gmail.com

Till now m waiting for the refund amount.

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Address: Chandigarh, Punjab, 160047

Website: online.kfc.co.in

Hello

Yesterday i ordered a dips bucket from kfc north country mall, kharar.. I want to about kfc for false advertising.. They showed that customer will receive dips bucket in a jar like structure but i got it in box.. And picture was that chicken pieces were full in jar but we get it in box which was half...

My check number was 1962.

I want compensation of rs.15000 for false advertising..

Thanks
Aniket

KFC India customer support has been notified about the posted complaint.

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P

pespro

from Bengaluru, Karnataka

Nov 21, 2016

For filing complaints on Misleading advts visit https://pesproppt.wordpress.com

R

rajashree boopathi

from Chennai, Tamil Nadu

Nov 24, 2016

On 2nd of November, i try to order 2 burgers from KFC App, the payment went through successfully and the but the order did not get through, this happened for three time.2 times from my axis bank account and one time from ICICI bank.each transaction is for Rs.331.38.i complaint to the bank but they say it was a successful transaction.

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Address: Faridabad, Haryana, 121007

Website: www.kfc.co.in

I went to KFC at Eldeco mall, Faridabad, Haryana, today.
Rude behaviour by Sunny Ahuja who was working there. They were selling ice cream sandwich on the double rates than MRP.
MRP was inr25 and they have deducted 50rs each. We bought 2. Then we returned it because the bill they have given, the taxes details were not justified. Sunny Ahuja has challenged me to raise complaint.
When I was clicking a picture of that bill he snatched the bill from my hand and said sorry sarcastically.
Being a customer I didn't find any respected behaviour from Sunny Ahuja towards his customer.
We have cancelled the order but rather than giving the cancellation recieptreciept, he started challenging like you can do whatever you want but we won't give you any cancellation or any bill.
I was a first time visitor to KFC And I felt disrespected and cheated by SUNNY AHUJA and KFC, eldeco mall, sector 12fariidabad, Haryana

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Address: 411036

Website: Pune

Order was placed at 1.39 pm and same has not been delivered after one and half hours and status on website is food delivered at 2.24 pm.
Order reference no - 2350403

Additionally on callimg the restaurant for enquiry the customer executive named sunil placed the call on hold and djsconnected the call ln further calling we were inti ated the food will take 30 to 45 more time and delivery boy has left.

KFC India customer support has been notified about the posted complaint.

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Bhaswardeep Dutta

from Bengaluru, Karnataka

Nov 23, 2016

Hi Team,

Yesterday my order was not placed in KFC however amount was deducted from my account.( 574.95 /Reference HSBI[protected]IGAAGYPXK3 ).

Please refund the amount in my account at earliest.

My mail id: [protected]@gmail.com
contact No: +91 [protected]

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Address: Mumbai City, Maharashtra, 400050

I ordered 8 pieces hot & crispy only leg & breast and one portion hot wings. My order no. was 7513 ordered on 18th November at 7.25 pm. I had ordered home delivery in Mumbai. Nearest outlet is on linking road, Mumbai.
All who ate the chicken last night have loose motions and severe upset stomachs. Looking back at what was given to us the hot & crispy chicken had been re-fried and was not golden colour but brown/ grey.
This is not the first time the kids have got an upset stomach eating product from the Linking Road outlet.
This is a serious issue and has corrected immediately.

KFC India customer support has been notified about the posted complaint.

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P

pespro

from Bengaluru, Karnataka

Nov 19, 2016

Poisoning issue is serious and it should be brought to the notice of Food Safety Dept. for effective regulatory action. Customer Service Rating shows 1%.

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Address: Mohali, Punjab, 160059

Website: www.Zomato.com

Support,
We order pure veg order, but they have delivered non-veg order. It was a office party and KFC destroy our party happiness. We order to a big brand. its not a good thing.
Zomato Order No: 11275318
KFC Order NO: 3670 (18th Nov)

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Address: 560039

Website: www.kfc.co.in

Sir,

Most humbly and respectfully i beg to state that my billing has been made twice as i order for once for a sum of rs.709.00 on 13th nov.2016 at kfc counter in gopalan arcade mall, arcade mall, mysore road, rr nagar, bengaluru, karnataka 560039. kindly make this correction as i will have further fear in making online payment in your kfc counter in future as i will lost your trust in further time. i hope for your further forward positive response in this. i have already waited for 24 hours to make this up but no further correction has been made.
Please respond positive as this is a trust issue i have on your company

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Address: Ernakulam, Kerala, 682019

Website: online.kfc.co.in

Regarding order ID:1457D161122
Wallet order ID:[protected]

Yesterday I have claimed KFC Wednesday offer via kfconline and choose Pay On delivery (Pickup in counter) at KFC Cochin-Gold souk. And I gave them my Paytm number "[protected]" I gave them OTP received after that I got a message
"You have made a payment of Rs. 482.00 at Yum Restaurants for Order Id 1457D161122. Contact paytm.com/care for any issues."

But they told me payment was not sucess . So I gave them my ATM card and paid the bill 2nd time. Before giving card I told him, "I have received order ID Why I have to pay 2 time" he told me, "Paytm will refund your amount" So I agreed to pay by card.
Then I contact paytm they told me payment was successful from our end contact merchant. I lost Rs:482 from Paytm and I want Refund..

+1 photos

Dec 1, 2016

Complaint marked as Resolved

Got refund for the 1sy payment made through Paytm.

KFC India customer support has been notified about the posted complaint.

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Tushni

from Mumbai, Maharashtra

May 1, 2019

Same happened with me. Made payment through paytm but they are telling order has not been registered. They sre even denying yo give refund. Can you please tell me how to get the refund? Even shared the screenshot of the payment done with kfc.

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: www.online.kfc.co.in

My money was deducted for an order placed today using paytm but the order got cancelled and the money was deducted from paytm side and was received by kfc.
Can you give me a timeline when will that be returned back?
Money deducted for the order is rs 232.44 and the paytm cash txn id — [protected]
And pizza hut order #1358159 which is written in psytm transaction detail. Please reply asap with a deadline

My email address is — [protected]@gmail.com

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