KFC India Complaints & Reviews

Ordered for one rice meal box and one zinger burger meal box, but delivered without dessert for both the boxes. I made online order as well online payment too. Date of order - August 28 2016 at 8.45 pm.
I had to to call twice because delivery was not made within the scheduled time i.e. 9.48 pm. The delivery boy handed over the parcel carry bag and after short hesitation handed over two cans of pepsi, but did not deliver the desserts as billed. I placed the order through online zomato to kfc saltlake sector 4 outlet.

This was the first time i have visited kfc with my family for a take away order both veg and non-veg on 22nd august 2016.
We sat there until i was called the order was packed and ready. I did ask them if all the items were packed and they said yes to it.
Major part of the order was non-veg and the veg part of the order was for my mother who is a non-vegetarian.
When we reached home and my family opened the packaging wei found that a part of non-veg order was missing and all the veg part of the order was missing.
This is really disappointing. I had to go to the market and had a veg food order packed from a local restaurant.

I tried calling customer care but they told me that this branch of kfc is not under there support and the contact no. On bill and internet for that particular branch was not working.

Please let me know that why should i again visit kfc and ever in my life even like or suggest anyone for your restaurant.
Is there any way kfc is going to refund the amount of the order not provided by them?

Here are the details of my order and i have also attached the snapshot of the bill which contains the missing items.

Kfc devyani international ltd.
Great india place mall, sec - 38a, noida
Shop no - 37

My email id - [protected]@gmail.com
Invoice no. - [protected]
Order no. - [protected]
Token no. - 311
Order amount - rs. 1591

I've ordered online via my debit card successfully but the store locator called & said that they can't delIver at my address. So i need to know the procedure to claim my refund. I called the same no back but they said that they will send the money back in 7 working days. I did not get any further positive response from their side. My refund claim is for Rs. 348

I had ordered for some Mingles Bucket on 23 August at 20:16 pm from KFC Nerul branch in Navi Mumbai, and i happened to get hairy chicken pieces for which i have attached the image as well, its such a shame that such a big brand being so careless. i am very sure that no action will taken against this other than the manager offering for a replacement.

Order number-[protected]
Location-KFC Deviyani International Ltd. Kankarbagh Patna
I ordered grilled rice bowl which was disgusting and it was below KFC standard.
Washroom was filthy and even after repetitive complaint no action was taken by the manager.
They even didn't bother to replace my order.
And let me tell you this ain't my first bad experience in KFC Patna.
I m looking forward for your action.

Hello there,
I am gurpreet kaur from chandigarh, india. on 17.08.2016 i went to kfc zirakpur to have my meal. i have ordered one krusher lime soda which costs rs 25 but counter person asked me to pay rs 40 after checking bill, i find that they added 30.25 percent vat on that on asking about it, they replied that on beverages vat is 30.25 % in punjab but according to my knowledge it is not. i am attaching copy of bill for your kind reference.

I take order of chizza and chick strips at 20:17 and take order at home and eat so called order that was poor in quality. I tell everyone to not go KFC to take snacks from KFC and also share post on social sites .

Hello kfc,

Last friday, 12th aug, i ordered some items from online where it was clearly stated that "your order has been successfully placed". It was a paid order and i have my bank statement clearly stating the deduction for kfc online.
After placing the order, i waited for 30-45 mins but still no sms or no e-mail came in. Then i dialed in the number of the store stated in the attachment and they clearly said that they did not received any order from the mobile no. And there are no order with no. # 1917847.
Since i has no option, i again placed a phone order to the same store and that got delivered in due time.
I have not received any further communication after that. Please process the refund of rs 821 to the same mode of payment asap.
Also, kindly check your website why this has happened and these things are really pathetic. If you cant take online order, you should not accept any payment as well or you should give a pop up to the customers.
I want a quick and favorable reply.

Thanks,
Rituparna mitra
+91 [protected]
+91 [protected]

I have ordered the crispy veg burger but they have given me non veg burger and i am pure vegetarian. I had a bite and it was a the worst experience of my life to have non veg due to the mistake of the some individual on your store.

I am highly disappointed and that was my last visit at kfc, from now onwards i will not visit any kfc outlet also i will suggest my near ones to not go on kfc because you people are a big cheater. U played with the values of the customer. It is a negligence at your store and i will regret my decision to buy products from your outlet

I bought grilled chicken from kfc at shalimar indira nagar lucknow . It was full of blood and oil . The staff tried to manage by saying its marinate. He was very rude and disrespectful. There was no manager in the store. I think KFC is getting deteriorated .. Poor service extremely pathetic brand

I have placed an order from cannaught place delhi on 15 august 2016 at 9 10 pm i didnt recived the order, again i placed a query and they re placed the order at 10 10 pm and still not delivered till 11pm. T i queried for the order and they said they have no data. This is happening to me for the second time in one week. This is so pathetic thing and gonna write a wrriten complaint for sure.

I visited kfc outlet at phoenix mall yesterday i.e. on 14 aug 16. the kind of behaviour and services rendered was extremely bad. i have the following complaints.
1. i was made to wait for billing and the person continued to talk to his fellow. despite asking him to take my order, he continued to talk and behaved rudely.
2. i was asked to bring in change and was told to leave if i dont have change. i finally had to make payment through card.
3. the burgers served were cold. i had to request them to atleast serve hot burgers.
4. when i asked for water for my kid, i was told that i should carry water from home.
i think my bill number is 29656. chk 9178 dated 14 aug 16 time 04:47 pm
if this is the kind of behaviour i get then i dont think i should be visiting kfc ever again.

I went to KFC jalandhar which is situated on national highway and asked them to accept sodexo coupons and they refuse to accept it.
In the sodexo merchant list KFC is clearly listed then how can they refuse to accept it.
They also behave very rudely so I would like if you can take certain action against them.

Hi,
I have recently ordered
(Dear Sainath,
We are writing to confirm your order with our Mumbai - Powai location.
Your order no. is[protected]placed on[protected]:01:58)
Delivery time is[protected]:35:00 approximately)

Firstly I have got the delivery late and the most pathetic thing is the condition of eatables at the time of delivery. There was some leakage of Gravy and entire chicken was dipped in it. And chicken was out of flavour and smelling odd. Worst part is that all the boxes and buckets were soaked in the gravy and were in Pathetic condition to touch. And chicken was really tasting bad and smelling foul. Being an ardent fan and user of KFC this kind of experience was least expected. Kindly look into it as a consumer I feel sad as it is my favourite brand.
Note: I've ordered lunch for my colleagues today and faced this (worst situation ever) Please look into it.

Date 09/8/16 2:00pm
Order no 3574 of kfc pacific mall delhi.
Ordered chicken rice bowl but received only rice bowl without chicken.
Ordered thigh pieces for 2pc hc but received rib pieces for both.
On top of it delivery person didn't have change so had to pay him extra as well.
We are paying so much for the taxes (Service tax for delivery as well). With that kfc does not remain cheap anymore.
After all that at-least provide what we pay for.
We are a daily customer of kfc and this is not the first incomplete order.
Please improve your services.

I am arghya das mob-[protected], i have ordered from kfc bhawanipore today and repetitively i have got two orders wrongly delivered, for this reason we have got embarrassing moment in front of our guests, this is very very pathetic.service is too poor.
Oreder no. [protected]

I ordred a 5in1 zinger meal box today 07/08/16 at k. f. c (devyani international ltd.)
Counter no.12 terminal 1d, domestic airport, new delhi, order no. ([protected]) staff (38636) i told her when i orderd that i want diet coke/pepsi after i got reguler pepsi i said i want diet one she told me, they dont have. if you dont have any pro. why you didn't say before ordered, i spend 261 rupees and its worthless. i left my cold drink there. and i decided i never go kfc again.

I am a very much fan of KFC Zinger meal, and usually I will be taking up the meal across different KFC stores. Since recently I have been settled up nearby Porur (Chennai). And as I don’t have any option I had started visiting Porur (Chennai) outlet regularly which is the only outlet available nearby my residing place. Starting from the very much of my first experience in that branch doesn’t gone good. On the first time of the visit itself they had taken me up to 30 minutes to deliver a zinger meal order, as it was not a peak time too and there are only a minimal amount of people waiting for their order itself. Likewise I had lot of bitter experience over that branch for various things. As it was the only available KFC outlet nearby my place. As I don’t have any option and I had tolerated everything and taken up the food, Not for the sake of worst staff behaviour just for the KFC taste.

As it’s going on, yesterday I had been totally frustrated with the services in the outlet.

Yesterday (06/08/2016) usually I went over Porur (Chennai) outlet around 10:30 PM. While entering the branch I can able to see lots of flies, Insects roaming inside the store. By neglecting that, I placed my regular order of zinger meal and waited for about 45 minutes. The store keeper called me up for delivery and I can see that the order made ready for take away. While it was clearly billed up for dine in and this is not about happening first time for me. It’s about second time.

As I got frustrated and I called up the floor incharge to cancel up the bill by demanding to return the funds which I had paid. After a long conversation I got my funds back and left the outlet. To show you how the outlet are been maintained. I had taken up few pics of the inside dining area. Please go through the pics. You can able to see lots o[censored]sed plates and cups in the table which is not cleared even after the customer left before long time ago. Also you will find pics of the floor which is not maintained hygienically.
I am just sharing all of this to you to show up that delivered food in Porur (Chennai) outlet is not worth for the money. Which I had felt yesterday.

Porur Branch Address:
No:1/445 Gnd Floor, Mount Poonamalle Road, Porur, Chennai-600116

Ordered 4 chicken zinger burgers and 6 pieces Hot and Crispy bucket from KFC at 17:59 for home delivery from Crown Interiorz Mall, Faridabad, Haryana. Inspite of repeated calls to the store for delay in delivery, received my order exactly 2 hours later, i.e. at 21:59. Although the food was served hot, my patience was tested. I was promised to receive the order within 30 to 40 mins, but it took them 2 hours to deliver my order....

Dear sir/mam, i've using mobile no. [protected] since last 9years almost. since last 15 days i am getting several calls treating/considering me as a kfc representative, referring address of imt manesar (gurgaon). they are confirmed me that they got this number from google after searching 'kfc imt manesar'.

It has been creating mental stress to me as well as consuming my time also.
Please resolve this issue asap.

Regards
Chandan kumar
[protected]