KFC India Complaints & Reviews

This is an extremely disappointed situation that we had to witness today. We had ordered 2 chicken snacker and 2 fiery chicken from KFC, OBEROI MALL, Mumbai around 8pm today. Since we were running late, had asked them to parcel the same.
Trusting that quality and ethics of the company, we did not think of opening the delivery bags to check and just took it as given to us. Once we left from there, and the moment we opened the bags to eat, there was a huge cockroach having his treat on the fiery Chicken.

We immediately threw the packets in the dustbin before the cockroach could take a tour around.

We do not want to put this up on social sites and seek any attention. But this is highly unethical on the part of the outlet to not maintain healthy sanitation guidelines.

Please take some action against it, and inspect the other outlets as well.

We personally went and ordered for 2 chicken rice boels, 1 large french fries and 2 pieces of hot n crispy chicken. We brought the order home and found that they had charged us for 2 rice bowls but given only 1. Invoice number : [protected] Order no : [protected] Date : 20th oct 2015. Staff : 32517 ( A Goswami) Kfc address : plot 1842 Rajdanga Main Road Near kasba New Market

Today I have purchased 4 piece fiery an 1 2pc addon chicken Rock in from KFC sapphire foods India Ltd, shop no. G-13, Fincity Mall Panipat Haryana 13211 132103. VAT NO [protected] TIN NO AANCS5595ASD001 Order received from Mr Rajat. No 42773 Order no 2200 Oct 18 2015 at 18.20. I have received my order in 20 minutes. When I open my packet of 4 piece fiery, there was only 2 piece instead of 4 piece of fiery. When I contacted the concerned outlet they had behaved with me very hecticaly and used abused language with me...

I bought a small chocolate blast at the kfc. When i consumed it, it had a foul smell. The drink was spoiled abd unhygenic. I went back the served me another drink which was spoiled too. This is a serious health issue as i vomited when i came back home.

I am very diasppointed by the service provided by KFC in Bangalore near CMH Hospital.My issue is, I had went to the KFC on 29/09/2015 and paid my bill with my credit card.After the payment the service person was asking to pay the amount through other card as the payment through my credit card was unsucessful.So, I paid the amount through cash.Later the amount has been debited from my credit card account aswell.I went and spoke with the respective person, he told action will take place regarding this and your money will be credited back into ypur respective account within 5days.But still there is no response from the KFC people.Please do immediate action regarding this. My details are: Name : Nizam Ali Baig Contact :[protected] Email : [protected]@gmail.com

My order no.[protected]placed on[protected]:39:51) was never delivered. The store is KFC Amanora Town Centre, Pune. The call centre people were so irresponsible that they kept on telling that order is on the way and the order got never delivered. Very poor response from KFC and in fact KFC just lost a loyal customer because of their unprofessionalism and irresponsibility.

I ordered 8pcs hot n crisp bucket and one zinger chicken burgar and they said the price Rs 1, 500 I was amazed how come 1, 500 I said check the amount again and they checked said sorry and they corrected the amount and another complaint is that I had said for boneless chicken order 8 strip and they gave with bones. Many times mistakes happening on them they might do the same thing to people and fool people. Is this how ur service are?

On 2nd of October, 2015, I ordered a cheesy crunch burger meal, instead, received a non-veg one. I wasn't aware about it until i took a bite of it. Upon talking to the store manager at kfc, ambience mall, Gurgaon about the mistake..he was ready to exchange it for a veg one..i mean this is ridiculous you just can't answer like this to a problem such as this. Never expected this from kfc. I understand its difficult processing so many orders during rush time but the least you can do is to ensure that a vegetarian does not get to eat a non veg product.

I ordered by phone a "Chicken Popcorn Rice Bowl" and 12 Chicken Strips and made a payment of Rs. 680/- in cash on delivery. On opening the pack, we realized that only 9 pcs of chicken strips of were delivered while billed and paid for 12 pcs. I immediately called KFC land I was assured that within 10 minutes the order would be fulfilled. 35 minutes passed by but no one delivered the order, so I called again and I was told that the delivery boy should be reaching any minute. Another 30 min passed by so I called again and insisted to speak to the supervisor and spoke to one Mr. Parminder Singh who claimed to be the supervisor and he assured me he has escalated the matter to the manager and I would get a call back within a few minutes. Again 15 minutes passed but no action and hence I am writing this complaint. KFC has spoiled my family's dinner as well as the evening today. I want my money refunded and some penalty on KFC for their attitude. best regards Dhiraj Khattar

On 2nd Oct 2015, I had placed online delivery at KFC- W- 2/14, upper ground floor, West patel nagar, delhi. Phone # is[protected]. Time of placing order is 12:13 and i reconfirmed my order by calling them at 12:20. Order refernce number is[protected]. I had made order of 618 Rs. and was supposed to receive by 12:45. At 1PM they call me to come near shadipur p.s. and when i reached there they tell me that the order couldnt be placed there too and asked me to come at kfc for picking up the order, i cancelled the order then and there(while placing the order the order area placed by me was already on their site). I have invited cousins at my house and an hour later they inform me that the order cannot be placed thereby spoiling the whole party. When i called them back, the response was very ignorant and they were not ready to acknowledge their mistake (informing an hour later that the mentioned order cannot be delivered). i know they that these entities have to follow certain regulations to conduct their business efficiently but harassing the customers is not a part of it, i think.

KFC silchar, Assam offers a 10% discount on completing a survey. But in spite of presenting the valid coupon they gave me less than 5% discount. The employees were incompetent and unaware of the procedure. They told me I'd have to talk to the manager but on asking for him, they gave the excuse that he was busy. I've preserved both the coupon and the bill and I'd like this issue redr essed at the earliest! It was highly disappointing KFC!

I ordered two rice bowls and 9 pc hot wings today 22/09/2015 at 10:20PM. the person came from kammanhalli bangalore store and delivered just one rice bowl and hotwings. the order was missing a rice bowl which was paid with a cridit card. i immediately called him back on his cell number that he had called to get directions from. he never received and the contact center was closed.

I have ordered one chicken popcorn bucket and one chicken zinger burger as a take away from the KFC, Oberoi Mall(Goregaon East), Mumbai. The chicken in the zinger burger was having a foul smell. Popcorn chicken was ok, but couldnt eat the chicken zinger burger.

I want to bring to your notice that your employ 45582 Gurjeet/Manoj (I don't know whether it was him or no, t, check the name of the person who took my order on 15 Sep 2015 19:08 (Customer no 8820) in KFC Patel Nagar was very rude to me. My feedback coupons have not been working since 2 months and when I was asking him how much discount I got (as this time it was able to work) he started shouting at me. He continued shouting at me for a long time and said that the code I told him was wrong and after the code worked he shouted that I would get 15Rs Discount instead of 21.6Rs as 21.6Rs was the 10% on the amount with taxes and instead of explaining to me, he shouted" Mr Arjun, don't you know India's laws? Discount is only given on base amount. Have you ever ordered from Dominos? Do you know anything? We will blacklist you. I will make sure that your orders are NEVER taken... Etc etc". Also, when I was talking to him, he ended the call and did not let me ask the details of my order... This is very inhuman. My rights as not only a consumer, but also a citizen of this independent country have been violated. I want you to take a strict action on these kind of cruel people who are being paid for treating your regular and valued customers so badly.

I ordered 2 rice bowl, 2*2 fiery chicken 1 pepsi.i didnot get fiery chicken in rice bowl and i didnot get that 2*2 fiery chicken box too.but the kfc delivery guy told me that he has put hot and spicy instead of fiery and it was not there.in short i paid 350rs extra and end up eating just rice for 829rs.[censored] u kfc.

Hi, This complain is for Netaji subhash place KFC outlet for home delivery. This outlet is charging 14% service and VAt charge on total bill for home delivery also. As per indian law these tax can only be charged if customer is taking intake in AC or in KFC outlet but for home delivery they cant charge. I spoke to manager Vikas rathi and he said" do what you can do". I am sure this is not only this outlet but many such outley they do same. This is illegal and government should take action. I have bill with me.

Yesterday we went Kolkata KFC at Hathibagan.. ordered food.. but the staff taking the order (his name was Partha id no 36029) was continously insisting on taking some sort of dip.. i said no again agan.. finally got the food and bill.. was in a hurry so could not check the bill.. but at home when i saw the bill they had charged me for a 'three pepper mayo' whivh i never had.. altough the amount is very meagre but the KFC staff must learn that there is no short cut for running business.. by doing this they have lost a Customer and done harm to the business..

If there was a rating lower than 1 on Zomato, that's where I would put this branch of KFC. They should really shut down the South Point Mall outlet in Gurgaon for ruining the KFC brand name. I have eaten from this outlet before and have gotten seriously ill and never went back there again. Unfortunately I had no idea they would be the ones delivering my order tonight. I called them at 9.05pm and placed my order - 4 pc chicken, 6 pc chicken strips, 1 chicken Zinger burger, 1 chicken snacker - my complete order totalled to Rs 921/-. The order arrived at 10.45pm, that was after two follow up calls were made! When the order arrived I had - 1. Completely damaged packaging. 2. Water dripping out of the Zinger burger, which was gloppy and unedible. 3. Chicken snacker with undercooked raw chicken - which can make you very sick. 4. Cold pieces of chicken strips which look more like chicken balls all clumped together. 5. The 4 pcs of chicken were also cold. Upon calling their call center to complain about their tawdry attitude an operator called Deepak assures me that he will get the branch manager to call back within 5 to 7 minutes, which obviously does not happen. I call them back again and I get an imbecile by the name of Amir, who gives me someother story, is totally rude and who keeps talking while I am trying to explain my entire complaint all over again. After a point I lost patience with him and requested he put me through to his manager, at which point he promptly cuts my call! After this I could no longer call them as I think he blocked my number! Seriously Rs 921 will buy you this kind of amazing service from KFC. One word PATHETIC!!

I need to make a complain regarding your KFC service in #Bangalore India, RT Nagar store... The Rice Bowl chicken popcorn and Chicken Popcorn was very bad at taste.. not even 50 % of its standard.. I am very fond of Chicken popcorn rice bowl and popcorn chicken but after todays experience it spoiled my evening.. Thought of enjoying but came with bitter experience... I need to make this message clear to KFC Quality team that please make sure the store are providing the right quality of food all over your stores.. this store is now deleted from my list completely. If you want something then you have to give something to your customer.. i have already filed complain to consumer forum and other places to let them know that what kind of bad brand of food quality they are providing. I have attached my bill with address and store pic KFC Quality Team you need to do something serious about this... expecting some good response form KFC.. From your regular customer Bijender..

We was happened to visit KFC karur, Tamilnadu, India by 20.00 hrs on 26/08/2015.We have ordered for Two chicken wings Portion for an Take away.But we we have waited over there for more than twenty five minutes but they have not delivered that.In meanwhile they have offered us for an kitchen tour.But i told them that i was not interested.They again insisted us that if we have take an kitchen tour they will give some discounts.But we was not interested, Now we are feeling that they want to hide all their faults and cheating customers, So public should avoid visiting KFC always where you will be ill treated by staffs.