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Updated: Oct 25, 2025
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KFC India reviews & complaints page 68

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P
pavana roy
from Bengaluru, Karnataka
Feb 1, 2021
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I've ordered for Rs. 234 from KFC and the amount was been debited. But till now I've not received any updates regarding the order.
KFC India customer support has been notified about the posted complaint.
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    A
    Ajay Ajabe
    Feb 1, 2021
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    I want refund of rs 626

    Address: Dibrugarh , aasam

    I ordered ultimate saving bucket of rs 599 on 28/01/2021 from Dibrugarh, Assam but while ordering i faced some technical issues in that my money was debited from bank account but order was didn't placed so now please give me my money back...
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    M
    moka jagadeesh
    from Visakhapatnam, Andhra Pradesh
    Jan 27, 2021
    Resolved
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    Resolved

    Today i ordered frok your KFC Branch at kakinada east godavari district belongs to andhrapradesh state ie.wednesday bucket through Zomato.in said time order received but in that order one of the chicken joint cooked with thread and my family really shocked after see that type of food from KFC.i need specific answer from KFC.
    +1 photos
    Aug 6, 2021
    Complaint marked as Resolved 
    KFC India customer support has been notified about the posted complaint.
    View replies
    Hi,

    Our apologies for the disappointment caused. Request you to share your contact number, order ID and restaurant details on [protected]@yum.com. We'll connect with you shortly.

    Regards,
    KFC India
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      V
      varshatripathi25
      Jan 27, 2021
      Resolved
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      Resolved

      Address: Prayagraj

      I ordered veg combo from KFC App and paid to YUM restaurants through phone pe.
      My order was not delivered.
      I have been calling to lodge complaint about the same at various helpline numbers but unable to connect to any of it.
      This is highly disappointing cheating on someone's money.
      I need my money back at the earliest.
      How can a brand like KFC be cheating it's customers!!!
      Dreadful...
      Need my refund and won't ever order again.
      Jan 28, 2021
      Complaint marked as Resolved 
      KFC India customer support has been notified about the posted complaint.
      Jan 28, 2021
      Updated by varshatripathi25       Resolved
      View replies
      Thank you in consumercomplaints.in for resolving my query. Got my money back.
      Thank you for all help.
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        T
        tanveerar
        from Mumbai, Maharashtra
        Jan 27, 2021
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        First Online order was placed on KFC website on 23rd Jan 2021 Saturday at 5:40pm; message received from KFC at 5:41pm that the order didn't go thru and they are trying to Push the same. Then I called up customer care, wherein they stated that the order is not placed and Refund will be processed within 72 Hrs. Value was INR. 1, 789.50. And they suggested we try again to place the order.

        Second Online order was placed on KFC website on 23rd Jan 2021 Saturday at 5:52pm; message received from KFC at 5:53pm that the order didn't go thru and they are trying to Push the same. Then I called up customer care again, wherein they stated that the order is not placed again and Refund will be processed within 72 Hrs. Value was INR. 1, 789.50.

        So two Refunds are pending after 91 Hours. and value of INR. 1, 789.50 x 2 times.
        +3 photos
        KFC India customer support has been notified about the posted complaint.
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          K
          Krishna Kamireddy
          Jan 26, 2021
          Resolved
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          Resolved

          Chicken is very bad and very black colour bad small

          I am going to eat food KFC in erramanzil metro mall nimis beside

          That's chicken 🍗 it's black colour and it's smell, I am asking shope keeper and cook told blood is there so it' small and heating very high temperature 🌡️. It's very bad experience so bad, I don't eat....
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          M
          Mom VS Son Multicuisine
          Jan 26, 2021
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          Address: No. 20-2-552/D2 Maruthi Nagar Korlagunta Tirupati - 517501

          I placed an order from my registered mobile no. [protected] and the payment was done through upi but order details not received. Please check the below attached screenshot for your ref. and kindly refund the amount
          +1 photos
          KFC India customer support has been notified about the posted complaint.
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          Problem resolved on 27th Jan 2021 thank u
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            D
            drkumararun
            from Delhi, Delhi
            Jan 26, 2021
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            Address: 203 SAVITRI NAGAR.NEW DELHI

            Sir for order number: 1581
            Delivery date: 18 January 2021
            Estimated Delivery time: 20:19
            Contact number: [protected]
            I didn't received food and didn't receive refund also.I make a call to customer care she promised me that refund initiated in 72 hrs.but till to dat I didn't received refund.So pls make refund asap.
            +1 photos
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              K
              Kfclover
              from Lawar Khas, Uttar Pradesh
              Jan 25, 2021
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              Me and my friends visited KFC Srinagar. My friend got a terrible belly ache (name withheld due to conservative laws) and it has been 3 days, his faeces are as liquid as ‘tip tip barsa paani’. We all had terrible stomach too but it passed with the wind. Please take this complaint seriously.
              KFC India customer support has been notified about the posted complaint.
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                R
                rishav123@
                from Vadodara, Gujarat
                Jan 22, 2021
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                Address: EUGENE DWAR, FATEHGANJ, VADODARA, GUJARAT

                I had ordered from kfc site by paying in online mode. Though the amount of 818.99/- got deducted successfully, i did not grt a order confirmation.
                i had immediately called the customer care, who provided me with not much help.
                i would like to know the procedure to get my amount refunded.
                +1 photos
                KFC India customer support has been notified about the posted complaint.
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                  N
                  Nivish
                  from Kakinada, Andhra Pradesh
                  Jan 22, 2021
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                  Order number: K250W34057, ordered from asilmetta opp RTC complex, VISAKHAPATNAM
                  My order details
                  I ordered
                  Ultimate Savings Bucket
                  1x WOW HOT WINGS 6 PCS
                  1x CH STRIP 4 PC
                  1x COB-HC 4 PIECES
                  1x Pepsi Pet 600ml
                  1x MAYO EGGLES
                  1x 1000 ISLAND DIP
                  1x 1000 ISLAND XTRA D-1
                  1x Free Medium Popcorn
                  But received less quantity from what I ordered please see attached picture for what I received.
                  Please do needful to me I totally disappointed for the done please get me out from this problem as early as possible
                  KFC India customer support has been notified about the posted complaint.
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                  This is the items which I have received please do needful as soon as possible

                  Incorrect and received less food then what I received - Comment #3790611 - Image #0
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                    V
                    VIGNESH KUMAR S
                    Jan 22, 2021
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                    Address: 12 C, Krishna Nagar, K.K Pudur,, Opposite to Parsn Symphony Apartments

                    I place my order using the KFC mobile app for Rs.614.99 on 22.01.2021. I made payment through Google pay. My amount got deducted but the order was not placed. The items are still in the cart.
                    I am attaching the image of the transaction I made.
                    +1 photos
                    KFC India customer support has been notified about the posted complaint.
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                      A
                      Abdullah Taha
                      from Mumbai, Maharashtra
                      Jan 20, 2021
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                      Hi, I placed an order on Kfc app twice. Both orders were cancelled however. Only one of the order was refunded. I've contacted kfc about a dozen times and they've been no help at all. Now they are not even responding to emails. Please help me get my money back. Thanks
                      +1 photos
                      KFC India customer support has been notified about the posted complaint.
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                        S
                        Sridevi Vijay
                        from Tiruvannamalai, Tamil Nadu
                        Jan 18, 2021
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                        Address: ADDRESS No 2851/35, GF, Kamal Subramaniam Arcade, Trichy Main Road Petha Perumal Colony Thanjavur - 613007

                        I made a online delivery on 18/01/2021 twice but didn't get confirmation msg or any sort of communication but my amount was debited from my account
                        +1 photos
                        KFC India customer support has been notified about the posted complaint.
                        Jan 18, 2021
                        Updated by Sridevi Vijay                         I made a online delivery on 18/01/2021 twice but didn't get confirmation msg or any sort of communication but my amount was debited from my account
                        View replies
                        Hi Sridevi, this shouldn't have happened. Kindly drop in your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, our team will surely help you with the refund.
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                        Bhai mila refund ???
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                          S
                          Sridevi Vijay
                          from Tiruvannamalai, Tamil Nadu
                          Jan 18, 2021
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                          Address: ADDRESS No 2851/35, GF, Kamal Subramaniam Arcade, Trichy Main Road Petha Perumal Colony Thanjavur - 613007

                          I made online delivery on 18/01/2021 twice one at around 7:15pm but didn't get order confirmation message but amount was debited .So again made repeated the same order around 8:30 pm but this time also didn't get the confirmation order...tried to contact customer care but ended in vain...only recieved that all executives were busy...its height of worst network...very poor in customer care response
                          Kindly do the needfull
                          +1 photos
                          KFC India customer support has been notified about the posted complaint.
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                          Hi Sridevi, this shouldn't have happened. Kindly drop in your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, our team will surely help you with the refund.
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                            K
                            Krittika Gupta
                            from Delhi, Delhi
                            Jan 18, 2021
                            Resolved
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                            Resolved

                            Order no#2199
                            Pitampura

                            I ordered on 18 jan 21
                            However money has been debited thrice from my account, please refund asap
                            +1 photos
                            Aug 7, 2021
                            Complaint marked as Resolved 
                            KFC India customer support has been notified about the posted complaint.
                            View replies
                            Hi Krittika, this shouldn't have happened. Kindly drop in your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, our team will surely help you with the refund.
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                              V
                              varshabhasker
                              from New Delhi, Delhi
                              Jan 18, 2021
                              Resolved
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                              Resolved

                              I ordered in KFC application and it took to the payment I chose to pay through google pay and I paid the money...money also got deducted but then the application didn't show any order I tried contacting the customer support it had no response please initiate the refund as soon as possible I will share my transaction details
                              +2 photos
                              Aug 7, 2021
                              Complaint marked as Resolved 
                              KFC India customer support has been notified about the posted complaint.
                              View replies
                              Hi Varsha, this shouldn't have happened. Kindly drop in your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, our team will surely help you with the refund.
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                                D
                                dshilpa
                                Jan 16, 2021
                                Resolved
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                                Resolved

                                Address: Malda

                                I have made payment of takeaway in KFC, but order is not placed.
                                Feb 13, 2021
                                Complaint marked as Resolved 
                                Resolved within a day. Thank you
                                KFC India customer support has been notified about the posted complaint.
                                View replies
                                324.03 Amount is debited from GPay. Showing paid with Yum Internationals still order not placed. Refund not initiated. Kindly look into the issue.

                                KFC takeaway payment made but order not placed - Comment #3788368 - Image #0
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                                  K
                                  Karunya Sai
                                  from Nellore, Andhra Pradesh
                                  Jan 15, 2021
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                                  Address: Mgb mall, nellore

                                  Hello,
                                  I visited kfc nellore branch on 3rd January. While i was trying to pay the credit card machine showed the card is declined, so i payed using phone pey. But the amount got deducted twice from my account.
                                  Already i contacted someone from the store on Thursday 7th of January. There is no update on the issue.
                                  Kindly look into it. I attached the screenshots of messages debited from my card and credit card statement and ths issue raised by one o[censored]r employees
                                  +5 photos
                                  KFC India customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jan 19, 2021
                                  KFC India Customer Care's response                                   Hi Karunya, this shouldn't have happened. Kindly drop in your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, our team will surely help you with the refund.
                                  Jan 23, 2021
                                  Updated by Karunya Sai                                   Hello,
                                  Thanks for addresing the issue.
                                  karunya.[protected]@gmail.com
                                  Kfc, mgb mall, nellore
                                  Order id:2185
                                  Order amount-1279
                                  Transaction id on phonepay:T2101031547152807227427
                                  Order id on phonepay:[protected]
                                  Date:[protected]
                                  Time-3:47pm
                                  Mode of payment: phonepey and credit card

                                  Amount got debited on my credit card at 3:46 pm and from phonepay at 3:47.
                                  Iam attaching my credit card statement once again

                                  Feb 01, 2021
                                  Updated by Karunya Sai                                   Can you please look into it...its almost a month since this happened
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                                    K
                                    Krishna Aradhya
                                    from Mumbai, Maharashtra
                                    Jan 14, 2021
                                    Resolved
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                                    Resolved

                                    Address: Amruthahalli, Bangalore

                                    I have oder food on 14 Jan 2021 through KFC application by paying through UPI, or PhonePay, for 628/- Rs . however the amount got debited but order is not placed.

                                    Kindly look into this. This is really disturbing.
                                    +1 photos
                                    Aug 7, 2021
                                    Complaint marked as Resolved 
                                    KFC India customer support has been notified about the posted complaint.
                                    View replies
                                    Hi Krishna, this shouldn't have happened. Kindly drop in your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, our team will surely help you with the refund.
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