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KFC India Complaints & Reviews

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Updated: Sep 17, 2026
Complaints 2794
Resolved
513
Unresolved
2281
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KFC India reviews & complaints page 67

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M
Maharshi Kantharia
Jun 6, 2021
Resolved
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Address: L P Savani road, Pal, Surat, Gujarat

I order a burger as a take away, and was given a burger with no bottom bun.
The burger was not prepared well with no sauce and stuffing.
Aug 12, 2021
Complaint marked as Resolved 
KFC India customer support has been notified about the posted complaint.
Verified Support
Jun 19, 2021
KFC India Customer Care's response Hello,

Our apologies for the disappointment caused. Request you to share your contact number, order ID and restaurant details on [protected]@yum.com. We'll connect with you shortly.

Regards,
KFC India
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    N
    Nickita Dhingra
    Jun 4, 2021
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    I ordered rice duo meal from kfc app And paid using paytm at 10.01pm . I haven’t received any confirmation mail or message from kfc app and the amount was debited from my paytm
    Pls look into the matter and initiate my refund immediately
    KFC India customer support has been notified about the posted complaint.
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      A
      Arjun Deshmukh
      Jun 4, 2021
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      Address: Nashik

      I had ordered a total sum of Rs 350. The money was debited but the order was not placed. A email saying that the refund will be initiated was sent to my email id. But it has been more than a week now, still the money has not been refunded.
      The transaction id is[protected]
      KFC India customer support has been notified about the posted complaint.
      View replies
      Hello Arjun,

      We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

      Regards,
      KFC India
      Reply
      I have ordered on May 20th and cancelled my order.But still l have not refunded my amount
      Reply
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        S
        Sunil 5
        Jun 3, 2021
        Resolved
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        Resolved

        Address: Plots no 333 near j k bank cheema chowk ludhiana

        Bad Smell coffee mouse cake .
        Aug 5, 2021
        Complaint marked as Resolved 
        KFC India customer support has been notified about the posted complaint.
        View replies
        Hello,

        Our apologies for the disappointment caused. Request you to share your contact number, order ID and restaurant details on [protected]@yum.com. We'll connect with you shortly.

        Regards,
        KFC India
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          S
          Sak96
          Jun 3, 2021
          Resolved
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          Resolved

          My take away order was delayed more than 45 minutes
          Aug 5, 2021
          Complaint marked as Resolved 
          KFC India customer support has been notified about the posted complaint.
          View replies
          Hello,

          Our apologies for the disappointment caused. Request you to share your contact number, order ID and restaurant details on [protected]@yum.com. We'll connect with you shortly.

          Regards,
          KFC India
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            N
            Nityananda Mukherjee
            from New Delhi, Delhi
            Jun 3, 2021
            Resolved
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            Resolved

            Address: Delhi

            Hi

            Order was placed via kfc app

            Amount Rs 1002 was Debited via amazon pay/sbi, no Order was Placed
            my Phone No is 98**86**30
            Jun 4, 2021
            Complaint marked as Resolved 
            Local Outlet of KFC called me up as i gave negative feedback. Amount was credited back in 12 hours. Thanks to KFC Delhi local Unit
            KFC India customer support has been notified about the posted complaint.
            Verified Support
            Jun 04, 2021
            KFC India Customer Care's response             Hi,

            We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

            Regards,
            KFC India
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              A
              Akhil Sharann
              Jun 3, 2021
              Resolved
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              Resolved

              I ordered kfc near my locality on kfc app and I was trying to pay with my card suddenly the app toldeme your payment declined and will be refunded within 10 days but now its almost a month
              Aug 6, 2021
              Complaint marked as Resolved 
              KFC India customer support has been notified about the posted complaint.
              View replies
              Hello,

              We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

              Regards,
              KFC India
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                S
                Somita Mayengbam
                Jun 2, 2021
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                Address: Imphal

                I ve placed my order and money got deducted from my phonepe but my order is not placed .. will I get my refund ??
                KFC India customer support has been notified about the posted complaint.
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                  S
                  spadhi
                  May 30, 2021
                  Resolved
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                  Resolved

                  Hello,
                  I paid Rs.1, 142/- via online website https://online.kfc.co.in/ and never got any order confirmation whereas money got debited from my Bank a/c.

                  And over that Phone Number in Contact Us page is unreachable.

                  What's wrong with KFC??
                  Aug 6, 2021
                  Complaint marked as Resolved 
                  KFC India customer support has been notified about the posted complaint.
                  Verified Support
                  May 31, 2021
                  KFC India Customer Care's response                   Hi,

                  We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

                  Regards,
                  KFC India
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                    M
                    Meghnaghosh
                    May 28, 2021
                    Resolved
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                    Resolved

                    I have made the full payment via online just now from the kfc app but still no order was placed. I want my refund or I want the order to be placed.
                    Aug 6, 2021
                    Complaint marked as Resolved 
                    KFC India customer support has been notified about the posted complaint.
                    Verified Support
                    May 28, 2021
                    KFC India Customer Care's response                     Hi Meghna, this shouldn't have happened. Kindly drop in your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, our team will surely help you with the refund.
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                    1 found this helpful
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                      M
                      Mehali Acharyya Ghosh
                      May 27, 2021
                      Resolved
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                      Resolved

                      I tried to place an order through the KFC app but my order was not placed and money got deducted. Please help me get back my money

                      UPI-YUM RESTAURANT INDIA-yumrestaurantindia.[protected]@hdfcbank-HDFC[protected]-KFC
                      Aug 6, 2021
                      Complaint marked as Resolved 
                      KFC India customer support has been notified about the posted complaint.
                      View replies
                      Hello,

                      We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

                      Regards,
                      KFC India
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                        V
                        Vasudha Nagare
                        May 27, 2021
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                        I ordered through kfc app my money got deducted but the order was not placed
                        KFC India customer support has been notified about the posted complaint.
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                          V
                          Vasudha Nagare
                          May 27, 2021
                          Resolved
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                          Resolved

                          I ordered through kfc application and my money was deducted but order was not placed
                          May 27, 2021
                          Complaint marked as Resolved 
                          Not resolved
                          KFC India customer support has been notified about the posted complaint.
                          Verified Support
                          May 27, 2021
                          KFC India Customer Care's response                           Hi Vasudha, this shouldn't have happened. Kindly drop in your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, our team will surely help you with the refund.
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                            R
                            rifath ali
                            May 26, 2021
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                            Address: Udupi manipal
                            Website: Kfc

                            I have order my item rs 813 has been successfully debited but not received my ordered confirmation from 2 hours
                            KFC India customer support has been notified about the posted complaint.
                            View replies
                            Payment has been made and not yet confirmed
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                            Please make refund or confirm the order
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                              B
                              Barun Kirtania
                              May 25, 2021
                              Resolved
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                              Resolved

                              Address: KFC, Mahagun Metro Mall, VAISHALI

                              Hi i ordered 8 pc Hot and crispy and added promo code for zinger my total was 685rs. I made the payment using upi through Google pay. The money eas deducted and the KFC app said something went wrong and order wasn't confirmed. Please let me know how can i get my refund.
                              Aug 8, 2021
                              Complaint marked as Resolved 
                              KFC India customer support has been notified about the posted complaint.
                              Verified Support
                              May 26, 2021
                              KFC India Customer Care's response                               Hi Barun, this shouldn't have happened. Kindly drop in your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, our team will surely help you with the refund.
                              May 27, 2021
                              Updated by Barun Kirtania                               I also mailed you for the same. I was told to wait for 24hrs for update which was last night.
                              May 27, 2021
                              Updated by Barun Kirtania                               My phone no. Is [protected]
                              The store i ordered from is KFC Store, Indirapuram Habitat Centre, Indirapuram, Ghaziabad, Uttar Pradesh, India.
                              Other details are attached in screenshot.

                              Verified Support
                              May 27, 2021
                              KFC India Customer Care's response                               Hey Barun, we have taken up your issue via email. Be assured, our team will be connecting with you at the earliest, to share an update, on your concern.
                              View replies
                              Contact no - [protected]
                              Restaurant - KFC, Indirapuram Habitat Centre, Indirapuram, Ghaziabad, Uttar Pradesh, India.
                              Rest are attached in screenshot below
                              Reply
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                                R
                                rdas12q
                                May 25, 2021
                                Resolved
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                                Resolved

                                Dear Sir

                                Instead of paying against order I paid directly to KFC from Google Pay
                                ID CICAgODEwrazYg

                                Date : 10/5/2021 10.29 am
                                Amount : Rs 845
                                TRANSACTION ID:[protected]

                                KINDLY REFUND

                                Regards

                                R Das
                                Aug 6, 2021
                                Complaint marked as Resolved 
                                KFC India customer support has been notified about the posted complaint.
                                View replies
                                Hi, this shouldn't have happened. Kindly drop in your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, our team will surely help you with the refund.
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                                  J
                                  Johnson rk
                                  May 23, 2021
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                                  I ordered using the KFC app and after payment was confirmed i saw that the order had not been made and the order was still in the cart. Kindly refund the amount
                                  KFC India customer support has been notified about the posted complaint.
                                  May 23, 2021
                                  Updated by Johnson rk                                   Order paid for but order not confirmed
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                                    P
                                    Pulkitttttt
                                    May 22, 2021
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                                    Address: Amritsar

                                    I had made a takeaway order from the kfc app by paying through paytm. When I clicked the “pay” button. The money was debited but it just opened the kfc website without any bill or anything. When I reached the kfc outlet they told me that there is no order by my name. 599 rs was the bill . Please refund asap. I’m sharing the page which was opened when I paid ghe amount.
                                    KFC India customer support has been notified about the posted complaint.
                                    Verified Support
                                    May 24, 2021
                                    KFC India Customer Care's response                                     Hi,

                                    We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

                                    Regards,
                                    KFC India
                                    May 24, 2021
                                    Updated by Pulkitttttt                                     Kfc, Aventura Mall, 35B/36/13, Lawrence Road, Amritsar, Punjab 143001
                                    Paytm wallet transaction ID- [protected]
                                    Paytm order id[protected]
                                    Mode of payment- Paytm Wallet
                                    Order was being placed on the kfc app through paytm.
                                    Money was deducted but order wasn’t placed.
                                    599 rs paid to sapphire foods india pvt ltd.
                                    Date- 22nd may 2021
                                    Time-7:04 pm
                                    View replies
                                    The order was not even placed so how can I share the order id???
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                                      N
                                      Nitz Byrne
                                      May 22, 2021
                                      Resolved
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                                      Resolved

                                      I have placed an order with the name of Nidhika Sharma via kfc app.i did payment of 443 via amazon pay upi ref id[protected].i Haven't got any confirmation for order and neither I received it.they given number to contact as order was not placed.but I number was not reachable.i haven't received my money back.and no way to contact them .please help
                                      Aug 6, 2021
                                      Complaint marked as Resolved 
                                      KFC India customer support has been notified about the posted complaint.
                                      View replies
                                      Hi,

                                      We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

                                      Regards,
                                      KFC India
                                      Reply
                                      Nitz Byrne's [Complaint's author] reply, May 23, 2021
                                      Not able to view email id it is protected I guess...
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                                        Z
                                        Zishan0786
                                        May 22, 2021
                                        Resolved
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                                        Resolved

                                        Address: 3C LOTUS ZING T-1 2001,SECTOR 168
                                        Website: KFC MOBILE APPLICATION

                                        Good evening. I placed an order on the KFC application from my mobile. I paid via UPI mode payment. Money debited but order not placed.
                                        Attaching screenshot for your reference.
                                        Please look into it and make the refund as soon as possible.
                                        Payment debited from account but order was not placed.
                                        Please help me to resolve the issue and help me to get a refund.
                                        Aug 8, 2021
                                        Complaint marked as Resolved 
                                        KFC India customer support has been notified about the posted complaint.
                                        Verified Support
                                        May 24, 2021
                                        KFC India Customer Care's response                                         Hi Zishan, this shouldn't have happened. Kindly drop in your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, our team will surely help you with the refund.
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