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KFC India Complaints & Reviews

www.kfc.co.in

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Updated: Aug 8, 2026

Complaints 2792

Resolved

513

Unresolved

2279

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KFC India reviews & complaints page 67

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Address: Nashik

I had ordered a total sum of Rs 350. The money was debited but the order was not placed. A email saying that the refund will be initiated was sent to my email id. But it has been more than a week now, still the money has not been refunded.
The transaction id is[protected]

KFC India customer support has been notified about the posted complaint.

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KFC India Customer Care

from Mumbai, Maharashtra

Jun 4, 2021

Verified Support

Hello Arjun,

We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

Regards,
KFC India

Y

Yagnapriya

from Madurai, Tamil Nadu

Jun 10, 2021

I have ordered on May 20th and cancelled my order.But still l have not refunded my amount

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Address: Plots no 333 near j k bank cheema chowk ludhiana

Bad Smell coffee mouse cake .

Aug 5, 2021

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

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KFC India Customer Care

from Mumbai, Maharashtra

Jun 4, 2021

Verified Support

Hello,

Our apologies for the disappointment caused. Request you to share your contact number, order ID and restaurant details on [protected]@yum.com. We'll connect with you shortly.

Regards,
KFC India

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My take away order was delayed more than 45 minutes

Aug 5, 2021

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

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KFC India Customer Care

from Mumbai, Maharashtra

Jun 4, 2021

Verified Support

Hello,

Our apologies for the disappointment caused. Request you to share your contact number, order ID and restaurant details on [protected]@yum.com. We'll connect with you shortly.

Regards,
KFC India

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Address: Delhi

Hi

Order was placed via kfc app

Amount Rs 1002 was Debited via amazon pay/sbi, no Order was Placed
my Phone No is 98**86**30

Jun 4, 2021

Complaint marked as Resolved

Local Outlet of KFC called me up as i gave negative feedback. Amount was credited back in 12 hours. Thanks to KFC Delhi local Unit

KFC India customer support has been notified about the posted complaint.

Verified Support

Jun 04, 2021

KFC India Customer Care's response Hi,

We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

Regards,
KFC India

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I ordered kfc near my locality on kfc app and I was trying to pay with my card suddenly the app toldeme your payment declined and will be refunded within 10 days but now its almost a month

Aug 6, 2021

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

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KFC India Customer Care

from Mumbai, Maharashtra

Jun 3, 2021

Verified Support

Hello,

We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

Regards,
KFC India

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Address: Imphal

I ve placed my order and money got deducted from my phonepe but my order is not placed .. will I get my refund ??

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Hello,
I paid Rs.1, 142/- via online website https://online.kfc.co.in/ and never got any order confirmation whereas money got debited from my Bank a/c.

And over that Phone Number in Contact Us page is unreachable.

What's wrong with KFC??

Aug 6, 2021

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

Verified Support

May 31, 2021

KFC India Customer Care's response Hi,

We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

Regards,
KFC India

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I have made the full payment via online just now from the kfc app but still no order was placed. I want my refund or I want the order to be placed.

Aug 6, 2021

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

Verified Support

May 28, 2021

KFC India Customer Care's response Hi Meghna, this shouldn't have happened. Kindly drop in your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, our team will surely help you with the refund.

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I tried to place an order through the KFC app but my order was not placed and money got deducted. Please help me get back my money

UPI-YUM RESTAURANT INDIA-yumrestaurantindia.[protected]@hdfcbank-HDFC[protected]-KFC

Aug 6, 2021

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

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KFC India Customer Care

from Mumbai, Maharashtra

May 28, 2021

Verified Support

Hello,

We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

Regards,
KFC India

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I ordered through kfc app my money got deducted but the order was not placed

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I ordered through kfc application and my money was deducted but order was not placed

May 27, 2021

Complaint marked as Resolved

Not resolved

KFC India customer support has been notified about the posted complaint.

Verified Support

May 27, 2021

KFC India Customer Care's response Hi Vasudha, this shouldn't have happened. Kindly drop in your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, our team will surely help you with the refund.

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Address: Udupi manipal

Website: Kfc

I have order my item rs 813 has been successfully debited but not received my ordered confirmation from 2 hours

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R

rifath ali

May 26, 2021

Payment has been made and not yet confirmed

R

rifath ali

May 26, 2021

Please make refund or confirm the order

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Address: KFC, Mahagun Metro Mall, VAISHALI

Hi i ordered 8 pc Hot and crispy and added promo code for zinger my total was 685rs. I made the payment using upi through Google pay. The money eas deducted and the KFC app said something went wrong and order wasn't confirmed. Please let me know how can i get my refund.

Aug 8, 2021

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

Verified Support

May 26, 2021

KFC India Customer Care's response Hi Barun, this shouldn't have happened. Kindly drop in your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, our team will surely help you with the refund.

May 27, 2021

Updated by Barun Kirtania I also mailed you for the same. I was told to wait for 24hrs for update which was last night.

May 27, 2021

Updated by Barun Kirtania My phone no. Is [protected]
The store i ordered from is KFC Store, Indirapuram Habitat Centre, Indirapuram, Ghaziabad, Uttar Pradesh, India.
Other details are attached in screenshot.

Verified Support

May 27, 2021

KFC India Customer Care's response Hey Barun, we have taken up your issue via email. Be assured, our team will be connecting with you at the earliest, to share an update, on your concern.

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B

Barun Kirtania

May 27, 2021

Contact no - [protected]
Restaurant - KFC, Indirapuram Habitat Centre, Indirapuram, Ghaziabad, Uttar Pradesh, India.
Rest are attached in screenshot below

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Dear Sir

Instead of paying against order I paid directly to KFC from Google Pay
ID CICAgODEwrazYg

Date : 10/5/2021 10.29 am
Amount : Rs 845
TRANSACTION ID:[protected]

KINDLY REFUND

Regards

R Das

Aug 6, 2021

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

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KFC India Customer Care

from Mumbai, Maharashtra

May 25, 2021

Verified Support

Hi, this shouldn't have happened. Kindly drop in your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, our team will surely help you with the refund.

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I ordered using the KFC app and after payment was confirmed i saw that the order had not been made and the order was still in the cart. Kindly refund the amount

KFC India customer support has been notified about the posted complaint.

May 23, 2021

Updated by Johnson rk Order paid for but order not confirmed

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Address: Amritsar

I had made a takeaway order from the kfc app by paying through paytm. When I clicked the “pay” button. The money was debited but it just opened the kfc website without any bill or anything. When I reached the kfc outlet they told me that there is no order by my name. 599 rs was the bill . Please refund asap. I’m sharing the page which was opened when I paid ghe amount.

KFC India customer support has been notified about the posted complaint.

Verified Support

May 24, 2021

KFC India Customer Care's response Hi,

We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

Regards,
KFC India

May 24, 2021

Updated by Pulkitttttt Kfc, Aventura Mall, 35B/36/13, Lawrence Road, Amritsar, Punjab 143001
Paytm wallet transaction ID- [protected]
Paytm order id[protected]
Mode of payment- Paytm Wallet
Order was being placed on the kfc app through paytm.
Money was deducted but order wasn’t placed.
599 rs paid to sapphire foods india pvt ltd.
Date- 22nd may 2021
Time-7:04 pm

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P

Pulkitttttt

May 24, 2021

The order was not even placed so how can I share the order id???

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I have placed an order with the name of Nidhika Sharma via kfc app.i did payment of 443 via amazon pay upi ref id[protected].i Haven't got any confirmation for order and neither I received it.they given number to contact as order was not placed.but I number was not reachable.i haven't received my money back.and no way to contact them .please help

Aug 6, 2021

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

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KFC India Customer Care

from Mumbai, Maharashtra

May 22, 2021

Verified Support

Hi,

We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

Regards,
KFC India

Nitz Byrne's [Complaint's author] reply, May 23, 2021

Not able to view email id it is protected I guess...

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Address: 3C LOTUS ZING T-1 2001,SECTOR 168

Website: KFC MOBILE APPLICATION

Good evening. I placed an order on the KFC application from my mobile. I paid via UPI mode payment. Money debited but order not placed.
Attaching screenshot for your reference.
Please look into it and make the refund as soon as possible.
Payment debited from account but order was not placed.
Please help me to resolve the issue and help me to get a refund.

Aug 8, 2021

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

Verified Support

May 24, 2021

KFC India Customer Care's response Hi Zishan, this shouldn't have happened. Kindly drop in your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, our team will surely help you with the refund.

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Address: 601 Aastha 1, BS Devshi Marg, Deonar, Mumbai 400088

Not only was the delivery made after over 2 hours but got the wrong items and that to short - 2 burgers less.

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Address: Old gupta colony, North Delhi

Today May 20, I place the orde for kfc bucket and wings for 784.00 and paid the amount. But the app says there is no order and the amount was deducted by kfc. Please do the refund ASAP.

Aug 6, 2021

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

Verified Support

May 21, 2021

KFC India Customer Care's response Hi, this shouldn't have happened. Kindly drop in your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, our team will surely help you with the refund.

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