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KFC India Complaints & Reviews

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Updated: Feb 21, 2026
Complaints 2777
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KFC India reviews & complaints page 66

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M
Mehmooda Hasan
May 5, 2021
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Address: Ramgopalpet, Secunderabad

On 4th of may 2021, we had ordered hot wings and 5 piece hot and crispy chicken leg bucket.
The chicken was extremely dry and the meat was stale
There were black streaks on every chicken piece we had, and had to throw the majority of it away
We also experienced stomach flu due to the bad quality of your food.
The bill no was 110075
Aug 8, 2021
Complaint marked as Resolved 
KFC India customer support has been notified about the posted complaint.
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Hi Mehmooda, this should not have happened. We ensure the right customer experience for all our products. Please share your contact number, email ID, order ID and restaurant details on [protected]@yum.com and we will look into it.
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    Yash2106
    May 3, 2021
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    Resolved

    I tried to place an order on 29/04/21 through INB transaction from my SBI account to YUM RESTAURANTS INDIA Pri Yum banking name and the money has been deducted but order was not placed and money has been not refunded.
    May 4, 2021
    Complaint marked as Resolved 
    They have refunded only after the complaint what if the people don't complain is there set to loose money, kfc try to set a rigid system in your payments. This is not the way to do business.
    KFC India customer support has been notified about the posted complaint.
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    Hey Yash, we'd like to look into your issue. Please share your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, to help our team connect with you soon.
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    Hello Yash,

    We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

    Regards,
    KFC India
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      P
      Pooja2610
      May 1, 2021
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      Resolved

      I have ordered from KFC app . My amount Rs 463 was debited from account my order not placed. And not received. I want full refund.
      Aug 8, 2021
      Complaint marked as Resolved 
      KFC India customer support has been notified about the posted complaint.
      View replies
      Hey Pooja, we'll surely help you with your concern. Request you to share your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, so that we can assist you further with the same.
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        Rajesh Namasivayam
        May 1, 2021
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        On 1st May 2021, an order placement throught the kfc india app was attempted and failed after payment, but the transaction was complete and the amount was deducted. After this, no information about refund was displayed and the amount is not yet returned.
        KFC India customer support has been notified about the posted complaint.
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          A
          Ananda Narayan
          Apr 30, 2021
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          Address: QRS mall Trivandrum

          I tried to order from the KFC app on 12th April 2021, I paid the amount using my debit card and the order didn't get placed. So i called the customer care they asked me to order again and I tried once again and the same thing happened again. My money was deducted twice, now when I'm asking for a refund they are saying they can only provide food and that too for only one of the payments. The shop from which I tried to order was KFC QRS mall Trivandrum
          KFC India customer support has been notified about the posted complaint.
          Verified Support
          Apr 30, 2021
          KFC India Customer Care's response           We'll surely help you with your concern, Ananda. Request you to share your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, so that we can assist you further with the same.
          Apr 30, 2021
          Updated by Ananda Narayan           [protected]@yum.com this mail id is not available!!
          Verified Support
          May 01, 2021
          KFC India Customer Care's response           Hi Ananda,

          We'll get this checked. Please share your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

          Regards,
          KFC India
          May 01, 2021
          Updated by Ananda Narayan           [protected], [protected]@gmail.com, KFC QRS mall Trivandrum, no order id as the order was not confirmed, Rs 234- two times, 12/04/2021, debit card. These are the only info I have and the screenshot
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            A
            anoopnaveen
            from Mumbai, Maharashtra
            Apr 30, 2021
            Resolved
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            Resolved

            I need to know if my order placed or not please return my money . [protected] my number
            Aug 8, 2021
            Complaint marked as Resolved 
            KFC India customer support has been notified about the posted complaint.
            View replies
            Hey Anoop, we'd like to look into your issue. Please share your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, to help our team connect with you soon.
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              A
              abhai777
              Apr 29, 2021
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              Address: sector -9, A/77, india

              I made an order on april 29 of rs/- 195, on kfc app without signing up, i called the nearest kfc store but they said the order was not placed. Therefore i did not recieve my order. I would like a full refund.
              KFC India customer support has been notified about the posted complaint.
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                A
                Ansh Dey
                Apr 29, 2021
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                Resolved

                Address: Adabari Guwahati Assam

                Such a bad experience in the KFC Adabari, Guwahati Assam outlet. I got my order from the app of kfc. My payment was successfully and my was deducted from my account but the outlet claims that my order wasn’t placed and the money will be refunded aftr 14 days. This was such a bad experience I need to pay my money again to them to get my order. And there’s no assurety of getting my payment back
                Aug 12, 2021
                Complaint marked as Resolved 
                KFC India customer support has been notified about the posted complaint.
                Verified Support
                Apr 29, 2021
                KFC India Customer Care's response                 Hey Ansh, we'll surely help you with your concern. Request you to share your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, so that we can assist you further with the same.
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                  P
                  Pradeeban8
                  Apr 28, 2021
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                  Resolved

                  Not received order

                  Address: Malviya nagar Delhi

                  I had ordered from kfc malviya nagar on 28/4/21 at 8.34 pm. I have been trying to contact the kfc customer care for past 30 minutes. I'm not able to get through to customer care and it's getting bounced. There is no proper means of complaining to the kfc also. I have not received the food yet and there has been no communication from kfc as well...
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                  S
                  Soumesh B
                  Apr 28, 2021
                  Resolved
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                  Resolved

                  Address: Bhatinda food court

                  There was no lettuce inside the burgers. I had ordered for 8 burgers.
                  Aug 8, 2021
                  Complaint marked as Resolved 
                  KFC India customer support has been notified about the posted complaint.
                  View replies
                  Hi Soumesh,

                  We'll get this checked. Please share your contact number, restaurant details and email ID on [protected]@yum.com. We'll connect with you shortly.

                  Regards,
                  KFC India
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                    M
                    Monal Shinde
                    Apr 26, 2021
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                    Resolved

                    I have made online order money diducted but order not placed
                    Aug 8, 2021
                    Complaint marked as Resolved 
                    KFC India customer support has been notified about the posted complaint.
                    View replies
                    We'll surely help you with your concern, Monal. Request you to share your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, so that we can assist you further with the same.
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                      S
                      Swathi1999
                      Apr 24, 2021
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                      Resolved

                      My payment of Rs 850.5 got deducted from the KFC app when I paid through my paytm upi account. My money was debited but order was not placed.
                      Please look into it and get my refund as sson as possible. I have talked to the customer care no. Of KFC and they said to make a complaint here.
                      Attaching my payment details for your information so that you can initiate my refund as soon as possible please.
                      Aug 12, 2021
                      Complaint marked as Resolved 
                      KFC India customer support has been notified about the posted complaint.
                      Verified Support
                      Apr 26, 2021
                      KFC India Customer Care's response                       Hello,

                      We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

                      Regards,
                      KFC India
                      View replies
                      My issue has been resolved and I've received my debited payment. Thank you.
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                        Y
                        yogesh Sidhu
                        Apr 23, 2021
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                        I order from kfc my payment was confirmed from paytm upi but from kfc order was failed my money was deducted
                        KFC India customer support has been notified about the posted complaint.
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                          N
                          Nancyverm
                          Apr 22, 2021
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                          I ordered grilled chicken but instead I got uncooked without flavours chicken legs. What the hell is this. You spoiled the trust and mood both.
                          I want new order Or refund whole amPint coz I ain't paying for this ###.
                          KFC India customer support has been notified about the posted complaint.
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                            A
                            AkshathaR
                            Apr 20, 2021
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                            I had ordered online in kfc app and paid amount of rs 734 through net banking on 16th April 2021. Latr the order details did not confirmed and not showing up in the app as well . Please refund the money.
                            KFC India customer support has been notified about the posted complaint.
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                              A
                              Akshatha Ramappa
                              Apr 20, 2021
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                              Resolved

                              I had ordered online in kfc app and paid amount of rs 734 through internet banking on 16th April 2021 . Later the order is not confirmed and the details are also not showing up the app .
                              Aug 6, 2021
                              Complaint marked as Resolved 
                              KFC India customer support has been notified about the posted complaint.
                              View replies
                              Hi,

                              We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

                              Regards,
                              KFC India
                              Reply
                              AkshathaR's reply, Apr 21, 2021
                              Hi,

                              The email ID is showing as protected. So could you please help me with the mail ID to send the details .

                              Regards,
                              Akshatha
                              AkshathaR's reply, Apr 21, 2021
                              Contact number : 8951643895
                              Restaurant details: kfc shivamogga
                              Order I'd: not generated
                              Order amount: 734 rs
                              Mode of payment: internet banking
                              Mail ID: [email protected]
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                                S
                                Swapnil Eddy Kadu
                                Apr 17, 2021
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                                Address: KFC Mate Square Bhojraj Multipupose Hall, having Sheet No. 88 of Mouza Amabazari, Shraddhanand Peth, South Ambazari Road, Nagpur

                                I ordered a large chicken popcorn and a mojito. Paid 248 through gpay. The app crashed and I haven't recieved a refund.
                                KFC India customer support has been notified about the posted complaint.
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                                  M
                                  Mriganka Mousam Sharma
                                  from Hojai, Assam
                                  Apr 16, 2021
                                  Resolved
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                                  Resolved

                                  Address: Near J.S. Vidyalaya, Jail Road, House No. 2

                                  My family visited KFC, Jorhat (Assam) Pin -785001, tonight at 9 pm for a take away and ordered a Chicken Zinger Meal and a chicken legg bucket with 3 pepsi... they packed and gave us the bag, but when we took it and opened in our home the glasses of pepsi were damaged, packing was improper and the pieces of chicken leg were damped and sticky not of the quality of KFC. We had to through the entire packed bag...this needs a proper complaint and a lesson must be taught to them for harming the name of KFC in such a way
                                  Aug 6, 2021
                                  Complaint marked as Resolved 
                                  KFC India customer support has been notified about the posted complaint.
                                  View replies
                                  Hello,

                                  We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

                                  Regards,
                                  KFC India
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                                    S
                                    SiriHari
                                    Apr 11, 2021
                                    Resolved
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                                    Resolved

                                    Date Of Incident - 28/0302021

                                    Client number - [protected] (K290W06818)

                                    Place of process of food : Banashankari, FIT NO.7, Ground floor, 100ft Ring Road, 5th block, 3rd stage, Bengaluru, Karnataka.

                                    I have ordered the food but the delivery boy was unable to find the address. I waited for 1 1/2 hour and also guided him the address. Finally I told him to wait at place to receive the order myself. But he even didn't wait and cancelled the order without informing me. I totally disappointed with service. He told that I will get refund in 4 days. It's been 15 days till today. Still not received any refund or any information about refund.

                                    I am requesting for my refund... Hope I get it soon.
                                    Aug 12, 2021
                                    Complaint marked as Resolved 
                                    KFC India customer support has been notified about the posted complaint.
                                    Verified Support
                                    Apr 12, 2021
                                    KFC India Customer Care's response                                     Hi Hari, we'll surely help you with your concern. Request you to share your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference
                                    on [protected]@yum.com, so that we can assist you further with the same.
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                                      K
                                      Kula646
                                      Apr 10, 2021
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                                      Resolved

                                      Address: Guwahati

                                      I have ordered online in kfc app and paid amount Rs 385 through GPAY.
                                      Amount deducted but order not confirmed and in app it is showing no previous order. Kindly refund my amount.
                                      Aug 6, 2021
                                      Complaint marked as Resolved 
                                      KFC India customer support has been notified about the posted complaint.
                                      View replies
                                      This shouldn't have happened. Please share your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, so that our team can connect with you at the earliest.
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