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KFC India Complaints & Reviews

www.kfc.co.in

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Updated: Aug 8, 2026

Complaints 2792

Resolved

513

Unresolved

2279

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KFC India reviews & complaints page 64

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I had placed an order on the kfc app on 26/07/2021 amounting to Rs 459. I selected upi as the preferred mode of payment but even after completing the transaction via phonepe app the order isnt placed and isnt even showing up on the app.

KFC India customer support has been notified about the posted complaint.

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KFC India Customer Care

from Mumbai, Maharashtra

Jul 28, 2021

Verified Support

Hello,

We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

Regards,
KFC India

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I have ordered at 8:36 PM at KFC vivera mall for dine in. After waiting for 35-40min they are telling that few items are not available. Many people took who ordered after me. Still we ask nobody responded at least that order is not available. They could have informed us earlier before taking order. They are not even responding properly. I need immediate response from you and I’m regular customer here but this is not at all fair.

Aug 31, 2021

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

Verified Support

Jul 28, 2021

KFC India Customer Care's response Hello,

Our apologies for the disappointment caused. Request you to share your contact number, order ID and restaurant details on [protected]@yum.com. We'll connect with you shortly.

Regards,
KFC India

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Address: Vellore

Website: Kfc

I order kfc food in kfc website itself, amount also debited from my account, my amount was 1256.99 rupees, I did not receive any call or MSG from kfc food shop, after few minutes later I called them and asked about my order but they are still we did not receive any order from you. When i will get refund amount, I attached my payment details.

Sep 8, 2021

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

Verified Support

Jul 26, 2021

KFC India Customer Care's response Hi, this shouldn't have happened. Kindly drop in your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, our team will surely help you with the refund.

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Amount deducted - ₹434
Order is not placed .

Aug 30, 2021

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

Verified Support

Jul 26, 2021

KFC India Customer Care's response Hi, this shouldn't have happened. Kindly drop in your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, our team will surely help you with the refund.

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Address: Bangalore

I recieved a KFC voucher worth 1000 rupees from the Amazon app gifted by a friend. The KFC voucher doesn't mention anywhere that it's a one time use. I utilized 440 from the voucher amount but the remaining amount cannot be used. This is as easy as cheating their customers. The 440 was deducted due to the kfc app not functioning correctly several times.

Aug 28, 2021

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

Verified Support

Jul 26, 2021

KFC India Customer Care's response Hey, we'll surely help you with your concern. Request you to share your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, so that we can assist you further with the same.

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I paid for my oder, but the oder was not placed nor i was informed about that .
I have proof in my paytm about the oder,
VERY POOR CUSTOMER SERVICE KFC!
You dont allow to us to tell our problem by giving unserviceable contact number in you details .

Aug 30, 2021

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

Verified Support

Jul 22, 2021

KFC India Customer Care's response Hi, this shouldn't have happened. Kindly drop in your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, our team will surely help you with the refund.

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Address: Flat No. 702, Sectors, Mandir Marg, Gole Market

I ordered 1 ultimate saving bucket from online kfc site and order request delivered in kfc desh bandhu pharganj delhi. For which I paid 634rs on 18/7/21 at 8:30pm but I didn't get any confirmation message and no order shown in cart also.. I called on kfc customer care number 2 times also but their employees gave me invalid mail I'd..
Please kindly resolve my issue and refund my money as soon as possible.

KFC India customer support has been notified about the posted complaint.

Verified Support

Jul 20, 2021

KFC India Customer Care's response Hello,

We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

Regards,
KFC India

Jul 29, 2021

Updated by Lakshmi soutiyal [protected]

Jul 29, 2021

Updated by Lakshmi soutiyal I already shared this details to your other employees over calls and through mails also... I don't understand why everyone is giving improper Information and how much time it will take...
It's very disappointed

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L

Lakshmi soutiyal

Jul 23, 2021

How much time you will take for refund my money because it's almost one week. What you guys are doing I don't understand.

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Placed order and paid through KFC app. After 2 hours also didn't receive the order. When reached out to customer care through the app provided number, someone replied in kannada with abusive and insulting.

Aug 21, 2021

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

Verified Support

Jul 20, 2021

KFC India Customer Care's response Hello,

We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

Regards,
KFC India

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I ordered through kfc app and amount deducted through Gpay and order is not placed and while communicating with customer care asking for order ID or store which is not available, nearest store is KFC kengeri on Bangalore.

Aug 30, 2021

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

Verified Support

Jul 20, 2021

KFC India Customer Care's response Hello,

We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

Regards,
KFC India

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There is no gravy in the rice bowls

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Address: Ponnamale, chennai, tamilnadu

I placed an order on 4 July through KFC app and money was deduced from yum restaurant...due to some technical issues order could not be delivered... and got a msg for refund being processed with transaction I'd but didn't receive money till now

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Address: KFC Glomax Kharghar

I made a transaction with KFC on 9th June for which the amount was deducted but the order was not placed.I got a refund initiation mail on the day.But to this day the refund has not been credited.Utterly disappointed with KFC for this.I have never faced such issue with any of the other food brands.Need the refund as soon as possible.Failing to do so would make me file a complaint with Consumer Court.
Transaction Id:[protected].

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Address: KFC,Thalassery,Kannur

We ordered crispy chicken from kfc thalassery throuy swiggy on[protected] for around 800 rs.but we received old stock .It was not at all tasty and crispy.The outer coating was smelling bad.The chicken was not at all edible.

Order number:[protected]

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Swiggy Customer Care

from Bengaluru, Karnataka

Jul 13, 2021

Hey Prajin, we have received your concern regarding the quality of the meal you received from the restaurant. We request you to please email the details of the issue along with the images to [protected]@swiggy.in and we will look into the issue for you.

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Address: Pune ( 9822277095 )

Respected sir
I had ordered bucket in which all Pcs received were burnt and and not the original pcs sir I am really disopinted with the brand kfc.i just had couple of pcs and was puking whole night plz take necessary action which is my humble request.there more lot to tell.
But don't have energy.
Thank you

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I have made a transaction in kfc on 02
07.21 which was failed due to kfc technical issues.kfc has also send me a refund initiated email on 3.7.21 stating that refund will be provided within 2-3 working days. I still waiting for my refund.

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Address: KFC, metro junction kalyan

Website: KFC APP

I placed order today i.e. 10/07/2021 from KFC of Rs. 483.99, however the order got cancelled and amount is debited, Contact number-[protected], kindly issue the refund asap. Thanks.

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Address: Delhi-Punjabi Bagh Magical foods pvt. Ltd, Plot no - 1 BG1 & 2, Paschim vihar

Paid to paytem[protected]@paytm

355.99 rs my money not refund

My transaction ID T2105071513568082051755

Bank rafer no
[protected]

Massage - old[protected]@sappirefoodindiaparivatelimite

Date 07, may, 2021
Deduct

And not refund my money I am trying
Before 3 months continue phone no
Kfc - [protected]
[protected]
[protected]
And this kfc address -

Delhi-Punjabi Bagh
Magical foods pvt. Ltd, Plot no - 1 BG1 & 2, Paschim vihar

But not pic my call and not refund my money and not a response any parson

Please refund my money
355.99 rs only

My call no [protected]
Gourav chawla

KFC India customer support has been notified about the posted complaint.

Jul 09, 2021

Updated by Parmish Varma my money not refund

Jul 09, 2021

Updated by Parmish Varma My money not refund

Jul 09, 2021

Updated by Parmish Varma Dear Customer, Your a/c XXXXXXXX4580 is debited for Rs 355.99 on[protected]:14:00 through UPI.Available Bal Rs 64, 552.88 (UPI Ref no[protected].If not done by you, pl forward this SMS from registered mobile to [protected] to report unauthorized txn & block UPI. Download PNB ONE-PNB

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I have booked one order on 4th July of Rs 883. After complete payment order not success, but till now refund pending. I have order same on that day again payment Cash on delivery. That was success. But 883 rs refund not done after 3 working day also. Please process for same.

KFC India customer support has been notified about the posted complaint.

Jul 10, 2021

Updated by Kajalsarkar815 Still waiting for any response & refund money.

Jul 13, 2021

Updated by Kajalsarkar815 Please process for my refund

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K

Kajalsarkar815

Jul 10, 2021

Still waiting for refund. No communication receive for any update on complain.

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Address: 22-56, Lingampally,kanukunta,hyderabad,telangana

I have ordered a kfc chicken popcorn
large one
it shows that order has receaved our kichen
but it has not delevered

Aug 8, 2021

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

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E

EVIL KID GAMER

Jul 7, 2021

You ### don't even have the brains to inform the CUSTOMER that you'll not be able to deliver for whatever reason. You charged, made me wait for 2 hours and now curfew is imposed. Either deliver the bloody order or shut down the app when you cannot.

E

EVIL KID GAMER

Jul 7, 2021

You ### don't even have the brains to inform the CUSTOMER that you'll not be able to deliver for whatever reason. You charged, made me wait for 2 hours and now curfew is imposed. Either deliver the bloody order or shut down the app when you cannot.

KFC India Customer Care

from Mumbai, Maharashtra

Jul 8, 2021

Verified Support

Hello,

Our apologies for the disappointment caused. Request you to share your contact number, order ID and restaurant details on [protected]@yum.com. We'll connect with you shortly.

Regards,
KFC India

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Address: Hyderabad-Tarnaka

I have order through Yum restaurant India Pvt.Ltd, but item not received at kindly do the need full.

Google pay number :[protected]

Aug 8, 2021

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

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KFC India Customer Care

from Mumbai, Maharashtra

Jul 8, 2021

Verified Support

Hello,

We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

Regards,
KFC India

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