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KFC India Complaints & Reviews

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Updated: Mar 9, 2026
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KFC India reviews & complaints page 64

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V
Vasudha Nagare
May 27, 2021
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I ordered through kfc app my money got deducted but the order was not placed
KFC India customer support has been notified about the posted complaint.
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    V
    Vasudha Nagare
    May 27, 2021
    Resolved
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    Resolved

    I ordered through kfc application and my money was deducted but order was not placed
    May 27, 2021
    Complaint marked as Resolved 
    Not resolved
    KFC India customer support has been notified about the posted complaint.
    Verified Support
    May 27, 2021
    KFC India Customer Care's response     Hi Vasudha, this shouldn't have happened. Kindly drop in your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, our team will surely help you with the refund.
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      R
      rifath ali
      May 26, 2021
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      Address: Udupi manipal
      Website: Kfc

      I have order my item rs 813 has been successfully debited but not received my ordered confirmation from 2 hours
      KFC India customer support has been notified about the posted complaint.
      View replies
      Payment has been made and not yet confirmed
      Reply
      Please make refund or confirm the order
      Reply
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        B
        Barun Kirtania
        May 25, 2021
        Resolved
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        Resolved

        Address: KFC, Mahagun Metro Mall, VAISHALI

        Hi i ordered 8 pc Hot and crispy and added promo code for zinger my total was 685rs. I made the payment using upi through Google pay. The money eas deducted and the KFC app said something went wrong and order wasn't confirmed. Please let me know how can i get my refund.
        Aug 8, 2021
        Complaint marked as Resolved 
        KFC India customer support has been notified about the posted complaint.
        Verified Support
        May 26, 2021
        KFC India Customer Care's response         Hi Barun, this shouldn't have happened. Kindly drop in your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, our team will surely help you with the refund.
        May 27, 2021
        Updated by Barun Kirtania         I also mailed you for the same. I was told to wait for 24hrs for update which was last night.
        May 27, 2021
        Updated by Barun Kirtania         My phone no. Is [protected]
        The store i ordered from is KFC Store, Indirapuram Habitat Centre, Indirapuram, Ghaziabad, Uttar Pradesh, India.
        Other details are attached in screenshot.

        Verified Support
        May 27, 2021
        KFC India Customer Care's response         Hey Barun, we have taken up your issue via email. Be assured, our team will be connecting with you at the earliest, to share an update, on your concern.
        View replies
        Contact no - [protected]
        Restaurant - KFC, Indirapuram Habitat Centre, Indirapuram, Ghaziabad, Uttar Pradesh, India.
        Rest are attached in screenshot below
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          R
          rdas12q
          May 25, 2021
          Resolved
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          Resolved

          Dear Sir

          Instead of paying against order I paid directly to KFC from Google Pay
          ID CICAgODEwrazYg

          Date : 10/5/2021 10.29 am
          Amount : Rs 845
          TRANSACTION ID:[protected]

          KINDLY REFUND

          Regards

          R Das
          Aug 6, 2021
          Complaint marked as Resolved 
          KFC India customer support has been notified about the posted complaint.
          View replies
          Hi, this shouldn't have happened. Kindly drop in your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, our team will surely help you with the refund.
          Reply
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            J
            Johnson rk
            May 23, 2021
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            I ordered using the KFC app and after payment was confirmed i saw that the order had not been made and the order was still in the cart. Kindly refund the amount
            KFC India customer support has been notified about the posted complaint.
            May 23, 2021
            Updated by Johnson rk             Order paid for but order not confirmed
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              P
              Pulkitttttt
              May 22, 2021
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              Address: Amritsar

              I had made a takeaway order from the kfc app by paying through paytm. When I clicked the “pay” button. The money was debited but it just opened the kfc website without any bill or anything. When I reached the kfc outlet they told me that there is no order by my name. 599 rs was the bill . Please refund asap. I’m sharing the page which was opened when I paid ghe amount.
              KFC India customer support has been notified about the posted complaint.
              Verified Support
              May 24, 2021
              KFC India Customer Care's response               Hi,

              We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

              Regards,
              KFC India
              May 24, 2021
              Updated by Pulkitttttt               Kfc, Aventura Mall, 35B/36/13, Lawrence Road, Amritsar, Punjab 143001
              Paytm wallet transaction ID- [protected]
              Paytm order id[protected]
              Mode of payment- Paytm Wallet
              Order was being placed on the kfc app through paytm.
              Money was deducted but order wasn’t placed.
              599 rs paid to sapphire foods india pvt ltd.
              Date- 22nd may 2021
              Time-7:04 pm
              View replies
              The order was not even placed so how can I share the order id???
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                N
                Nitz Byrne
                May 22, 2021
                Resolved
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                Resolved

                I have placed an order with the name of Nidhika Sharma via kfc app.i did payment of 443 via amazon pay upi ref id[protected].i Haven't got any confirmation for order and neither I received it.they given number to contact as order was not placed.but I number was not reachable.i haven't received my money back.and no way to contact them .please help
                Aug 6, 2021
                Complaint marked as Resolved 
                KFC India customer support has been notified about the posted complaint.
                View replies
                Hi,

                We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

                Regards,
                KFC India
                Reply
                Nitz Byrne's [Complaint's author] reply, May 23, 2021
                Not able to view email id it is protected I guess...
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                  Z
                  Zishan0786
                  May 22, 2021
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                  Resolved

                  Address: 3C LOTUS ZING T-1 2001,SECTOR 168
                  Website: KFC MOBILE APPLICATION

                  Good evening. I placed an order on the KFC application from my mobile. I paid via UPI mode payment. Money debited but order not placed.
                  Attaching screenshot for your reference.
                  Please look into it and make the refund as soon as possible.
                  Payment debited from account but order was not placed.
                  Please help me to resolve the issue and help me to get a refund.
                  Aug 8, 2021
                  Complaint marked as Resolved 
                  KFC India customer support has been notified about the posted complaint.
                  Verified Support
                  May 24, 2021
                  KFC India Customer Care's response                   Hi Zishan, this shouldn't have happened. Kindly drop in your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, our team will surely help you with the refund.
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                    A
                    Ajith2588
                    May 22, 2021
                    Resolved
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                    Resolved

                    KFC India My money was debited but the app says there is no order.

                    Address: KFC Bangalore

                    Yesterday May 21st, I had place the orde for kfc Ultimate Savings Bucket for 634.00rs and paid the amount. I had tried thrice .So my money got deducted 3 times. But the app says there is no order and the amount was deducted by kfc. Please do the refund ASAP.

                    I tried with Paytm UPI - 634 rs
                    2 Times i tried with HDFC git card -(634*2)
                    So total amount is 1902 am supposed to get refund .

                    I have 3 attached...
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                    K
                    Kirty25
                    May 21, 2021
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                    Address: 601 Aastha 1, BS Devshi Marg, Deonar, Mumbai 400088

                    Not only was the delivery made after over 2 hours but got the wrong items and that to short - 2 burgers less.
                    KFC India customer support has been notified about the posted complaint.
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                      N
                      Ngangom
                      May 20, 2021
                      Resolved
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                      Resolved

                      Address: Old gupta colony, North Delhi

                      Today May 20, I place the orde for kfc bucket and wings for 784.00 and paid the amount. But the app says there is no order and the amount was deducted by kfc. Please do the refund ASAP.
                      Aug 6, 2021
                      Complaint marked as Resolved 
                      KFC India customer support has been notified about the posted complaint.
                      Verified Support
                      May 21, 2021
                      KFC India Customer Care's response                       Hi, this shouldn't have happened. Kindly drop in your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, our team will surely help you with the refund.
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                        M
                        Marshal111
                        May 19, 2021
                        Resolved
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                        Resolved

                        Online payment issue

                        Hi,
                        I have placed an order via KFC app on 19/05/2021 for amount of 234Rs. via google pay.
                        Amount has been deducted and no confirmation received for the same.
                        Please provide refund ASAP....
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                        M
                        Meehir Mhatre
                        May 19, 2021
                        Resolved
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                        Resolved

                        As i was ordering on 19th May 2021, i choosen paytm for payment. the transaction was successful. but on kfc app the order didn’t get placed.

                        i didn't got refund for this. Kindly help

                        My contact no during order was [protected]

                        Order id :[protected]

                        Kindly refund it soon. I m attaching screenshot of txn page from paytm
                        Aug 5, 2021
                        Complaint marked as Resolved 
                        KFC India customer support has been notified about the posted complaint.
                        Verified Support
                        May 21, 2021
                        KFC India Customer Care's response                         Hi Meehir, this shouldn't have happened. Kindly drop in your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, our team will surely help you with the refund.
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                          C
                          Chakit Arora
                          May 17, 2021
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                          KFC online payment issue

                          Address: Okhla Phase III, Delhi

                          I was ordering from kfc website. Paid an amount of 553Rs. The payment was deducted but the order was not placed. Kindly refund my amount asap.

                          details

                          number-[protected]
                          name-chakit arora
                          [protected]@gmail.com...
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                          S
                          SumitLohan
                          May 16, 2021
                          Resolved
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                          Resolved

                          I have ordered from kfc app and made payment through Paytm. My money deducted but order couldn't placed. Please do needful
                          Aug 5, 2021
                          Complaint marked as Resolved 
                          KFC India customer support has been notified about the posted complaint.
                          View replies
                          Hi Sumit,

                          We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

                          Regards,
                          KFC India
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                            G
                            gayensreetama
                            May 15, 2021
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                            Resolved

                            Address: 96, Diamond Harbor Road, Shaker Bazar, Behala, Kolkata - 700063

                            I had palced an order on KFC app dated 15th May 2021 through upi(GPay), i had my money debited but there was no order being placed. I need the refund ASAP.
                            Aug 5, 2021
                            Complaint marked as Resolved 
                            KFC India customer support has been notified about the posted complaint.
                            View replies
                            Hi, this shouldn't have happened. Kindly drop in your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, our team will surely help you with the refund.
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                              S
                              sanjaybisen
                              May 15, 2021
                              Resolved
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                              Resolved

                              Money deducted for order but order doesn't placed and money not refunded

                              I have placed order in KFC on 12-May-21 at 11:30 Hrs and paid Rs 574.10 through debit card. Amount was deducted and i thought order was placed and waited for it for 1 hour then i checked again and order was not placed by KFC for the payment made and amount was also not refunded.

                              I thought that above amount will be refunded in 2-3 days and again placed order for Rs 574.10 through credit card at 12:46:18 Hrs. Amount again deducted...
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                              Chingpi khongsai
                              May 15, 2021
                              Resolved
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                              Resolved

                              Address: Thangmaiband, imphal

                              I've ordered using the kfc online app on 15 may using online payment. Rs 932.99 was deducted from my bank balance but my order didn't come for more than two hours so I gave the local kfc store a call. They told me they didn't receive any order messages from their side and I would be refunded in 7 days. Please resolve my problem and get me a refund as soon as possible.
                              Aug 8, 2021
                              Complaint marked as Resolved 
                              KFC India customer support has been notified about the posted complaint.
                              Verified Support
                              May 17, 2021
                              KFC India Customer Care's response                               Hey, we would like to review this. Please share your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, so that our team can connect with you at the earliest.
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                                R
                                rigota
                                May 14, 2021
                                Resolved
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                                Resolved

                                Address: Pune

                                I placed order through my KFC app for 5 Pcs Chicken leg pieces and one pepsi on 22.47 @ 09.52 PM. amouth debited through my PAYTM UPI id of Rs. 544.00 and order was not placed. last time also same thing happened with me & when I called KFC customer care they told the amount will be credited back to the account within few days but it has never credited back and somehow I also did not follow up then. But this time I will not leave this kind of cheating.

                                Order id:[protected]
                                Transaction Id: [protected]
                                Amount: 544.00/-
                                Name: Gourab Nag
                                Mobile: [protected]
                                Email: [protected]@gmail.com
                                Aug 12, 2021
                                Complaint marked as Resolved 
                                KFC India customer support has been notified about the posted complaint.
                                Verified Support
                                May 17, 2021
                                KFC India Customer Care's response                                 Hi, this shouldn't have happened. Kindly drop in your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, our team will surely help you with the refund.
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