KFC India Complaints & Reviews

I ordered through kfc application and my money was deducted but order was not placed

May 27, 2021

Complaint marked as Resolved

Not resolved

KFC India customer support has been notified about the posted complaint.

Verified Support

May 27, 2021

KFC India Customer Care's response Hi Vasudha, this shouldn't have happened. Kindly drop in your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, our team will surely help you with the refund.

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Address: Udupi manipal

Website: Kfc

I have order my item rs 813 has been successfully debited but not received my ordered confirmation from 2 hours

KFC India customer support has been notified about the posted complaint.

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R

rifath ali

May 26, 2021

Payment has been made and not yet confirmed

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R

rifath ali

May 26, 2021

Please make refund or confirm the order

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Address: KFC, Mahagun Metro Mall, VAISHALI

Hi i ordered 8 pc Hot and crispy and added promo code for zinger my total was 685rs. I made the payment using upi through Google pay. The money eas deducted and the KFC app said something went wrong and order wasn't confirmed. Please let me know how can i get my refund.

Aug 8, 2021

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

Verified Support

May 26, 2021

KFC India Customer Care's response Hi Barun, this shouldn't have happened. Kindly drop in your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, our team will surely help you with the refund.

May 27, 2021

Updated by Barun Kirtania I also mailed you for the same. I was told to wait for 24hrs for update which was last night.

May 27, 2021

Updated by Barun Kirtania My phone no. Is [protected]
The store i ordered from is KFC Store, Indirapuram Habitat Centre, Indirapuram, Ghaziabad, Uttar Pradesh, India.
Other details are attached in screenshot.

Verified Support

May 27, 2021

KFC India Customer Care's response Hey Barun, we have taken up your issue via email. Be assured, our team will be connecting with you at the earliest, to share an update, on your concern.

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B

Barun Kirtania

May 27, 2021

Contact no - [protected]
Restaurant - KFC, Indirapuram Habitat Centre, Indirapuram, Ghaziabad, Uttar Pradesh, India.
Rest are attached in screenshot below

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Dear Sir

Instead of paying against order I paid directly to KFC from Google Pay
ID CICAgODEwrazYg

Date : 10/5/2021 10.29 am
Amount : Rs 845
TRANSACTION ID:[protected]

KINDLY REFUND

Regards

R Das

Aug 6, 2021

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

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KFC India Customer Care

from Mumbai, Maharashtra

May 25, 2021

Verified Support

Hi, this shouldn't have happened. Kindly drop in your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, our team will surely help you with the refund.

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I ordered using the KFC app and after payment was confirmed i saw that the order had not been made and the order was still in the cart. Kindly refund the amount

KFC India customer support has been notified about the posted complaint.

May 23, 2021

Updated by Johnson rk Order paid for but order not confirmed

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Address: Amritsar

I had made a takeaway order from the kfc app by paying through paytm. When I clicked the “pay” button. The money was debited but it just opened the kfc website without any bill or anything. When I reached the kfc outlet they told me that there is no order by my name. 599 rs was the bill . Please refund asap. I’m sharing the page which was opened when I paid ghe amount.

KFC India customer support has been notified about the posted complaint.

Verified Support

May 24, 2021

KFC India Customer Care's response Hi,

We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

Regards,
KFC India

May 24, 2021

Updated by Pulkitttttt Kfc, Aventura Mall, 35B/36/13, Lawrence Road, Amritsar, Punjab 143001
Paytm wallet transaction ID- [protected]
Paytm order id[protected]
Mode of payment- Paytm Wallet
Order was being placed on the kfc app through paytm.
Money was deducted but order wasn’t placed.
599 rs paid to sapphire foods india pvt ltd.
Date- 22nd may 2021
Time-7:04 pm

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P

Pulkitttttt

May 24, 2021

The order was not even placed so how can I share the order id???

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I have placed an order with the name of Nidhika Sharma via kfc app.i did payment of 443 via amazon pay upi ref id[protected].i Haven't got any confirmation for order and neither I received it.they given number to contact as order was not placed.but I number was not reachable.i haven't received my money back.and no way to contact them .please help

Aug 6, 2021

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

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KFC India Customer Care

from Mumbai, Maharashtra

May 22, 2021

Verified Support

Hi,

We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

Regards,
KFC India

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Nitz Byrne's [Complaint's author] reply, May 23, 2021

Not able to view email id it is protected I guess...

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Address: 3C LOTUS ZING T-1 2001,SECTOR 168

Website: KFC MOBILE APPLICATION

Good evening. I placed an order on the KFC application from my mobile. I paid via UPI mode payment. Money debited but order not placed.
Attaching screenshot for your reference.
Please look into it and make the refund as soon as possible.
Payment debited from account but order was not placed.
Please help me to resolve the issue and help me to get a refund.

Aug 8, 2021

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

Verified Support

May 24, 2021

KFC India Customer Care's response Hi Zishan, this shouldn't have happened. Kindly drop in your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, our team will surely help you with the refund.

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Address: KFC Bangalore

Yesterday May 21st, I had place the orde for kfc Ultimate Savings Bucket for 634.00rs and paid the amount. I had tried thrice .So my money got deducted 3 times. But the app says there is no order and the amount was deducted by kfc. Please do the refund ASAP.

I tried with Paytm UPI - 634 rs
2 Times i tried with HDFC git card -(634*2)
So total amount is 1902 am supposed to get refund .

I have 3 attached...

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Address: 601 Aastha 1, BS Devshi Marg, Deonar, Mumbai 400088

Not only was the delivery made after over 2 hours but got the wrong items and that to short - 2 burgers less.

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Address: Old gupta colony, North Delhi

Today May 20, I place the orde for kfc bucket and wings for 784.00 and paid the amount. But the app says there is no order and the amount was deducted by kfc. Please do the refund ASAP.

Aug 6, 2021

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

Verified Support

May 21, 2021

KFC India Customer Care's response Hi, this shouldn't have happened. Kindly drop in your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, our team will surely help you with the refund.

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Hi,
I have placed an order via KFC app on 19/05/2021 for amount of 234Rs. via google pay.
Amount has been deducted and no confirmation received for the same.
Please provide refund ASAP....

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As i was ordering on 19th May 2021, i choosen paytm for payment. the transaction was successful. but on kfc app the order didn’t get placed.

i didn't got refund for this. Kindly help

My contact no during order was [protected]

Order id :[protected]

Kindly refund it soon. I m attaching screenshot of txn page from paytm

Aug 5, 2021

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

Verified Support

May 21, 2021

KFC India Customer Care's response Hi Meehir, this shouldn't have happened. Kindly drop in your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, our team will surely help you with the refund.

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Address: Okhla Phase III, Delhi

I was ordering from kfc website. Paid an amount of 553Rs. The payment was deducted but the order was not placed. Kindly refund my amount asap.

details

number-[protected]
name-chakit arora
[protected]@gmail.com...

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I have ordered from kfc app and made payment through Paytm. My money deducted but order couldn't placed. Please do needful

Aug 5, 2021

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

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KFC India Customer Care

from Mumbai, Maharashtra

May 18, 2021

Verified Support

Hi Sumit,

We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

Regards,
KFC India

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Address: 96, Diamond Harbor Road, Shaker Bazar, Behala, Kolkata - 700063

I had palced an order on KFC app dated 15th May 2021 through upi(GPay), i had my money debited but there was no order being placed. I need the refund ASAP.

Aug 5, 2021

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

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KFC India Customer Care

from Mumbai, Maharashtra

May 17, 2021

Verified Support

Hi, this shouldn't have happened. Kindly drop in your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, our team will surely help you with the refund.

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I have placed order in KFC on 12-May-21 at 11:30 Hrs and paid Rs 574.10 through debit card. Amount was deducted and i thought order was placed and waited for it for 1 hour then i checked again and order was not placed by KFC for the payment made and amount was also not refunded.

I thought that above amount will be refunded in 2-3 days and again placed order for Rs 574.10 through credit card at 12:46:18 Hrs. Amount again deducted...

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Address: Thangmaiband, imphal

I've ordered using the kfc online app on 15 may using online payment. Rs 932.99 was deducted from my bank balance but my order didn't come for more than two hours so I gave the local kfc store a call. They told me they didn't receive any order messages from their side and I would be refunded in 7 days. Please resolve my problem and get me a refund as soon as possible.

Aug 8, 2021

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

Verified Support

May 17, 2021

KFC India Customer Care's response Hey, we would like to review this. Please share your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, so that our team can connect with you at the earliest.

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Address: Pune

I placed order through my KFC app for 5 Pcs Chicken leg pieces and one pepsi on 22.47 @ 09.52 PM. amouth debited through my PAYTM UPI id of Rs. 544.00 and order was not placed. last time also same thing happened with me & when I called KFC customer care they told the amount will be credited back to the account within few days but it has never credited back and somehow I also did not follow up then. But this time I will not leave this kind of cheating.

Order id:[protected]
Transaction Id: [protected]
Amount: 544.00/-
Name: Gourab Nag
Mobile: [protected]
Email: [protected]@gmail.com

Aug 12, 2021

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

Verified Support

May 17, 2021

KFC India Customer Care's response Hi, this shouldn't have happened. Kindly drop in your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, our team will surely help you with the refund.

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I placed an order through kfc app on 12 May 2021, in the name of vibha ... amounting Rs 1386/-... money was deducted from my paytm acnt whereas i did not receive the order neither there was any confirmation msg regarding my order... i have been trying to contact on the number given on kfc app ie [protected] but there is no response... kindly refund the money

KFC India customer support has been notified about the posted complaint.

May 12, 2021

Updated by vibha1781 money deducted but did not receive the order

Verified Support

May 15, 2021

KFC India Customer Care's response Hey Vibha, we'll surely help you with your concern. Request you to share your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, so that we can assist you further with the same.

May 16, 2021

Updated by vibha1781 name, date, paytm transaction number number (along with the screenshot) everything is mentioned in the complaint... don’t know about the restaurant details and order Id b’coz I didn’t get any confirmation msg regarding my order and no information on the app regarding the same.. I was informed on the mail that due to some technical issue order could not be placed.. money was debited from my acnt it is clear from the screen shot attached with my complaint earlier

May 18, 2021

Updated by vibha1781 when will I get my refund?

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V

vibha1781

May 16, 2021

on which email id all this information need to be send... kindly provide

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V

vibha1781

May 17, 2021

when will I get the refund?

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