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KFC India Complaints & Reviews

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Updated: Oct 25, 2025
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KFC India reviews & complaints page 64

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A
Ananda Narayan
Apr 30, 2021
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Address: QRS mall Trivandrum

I tried to order from the KFC app on 12th April 2021, I paid the amount using my debit card and the order didn't get placed. So i called the customer care they asked me to order again and I tried once again and the same thing happened again. My money was deducted twice, now when I'm asking for a refund they are saying they can only provide food and that too for only one of the payments. The shop from which I tried to order was KFC QRS mall Trivandrum
+1 photos
KFC India customer support has been notified about the posted complaint.
Verified Support
Apr 30, 2021
KFC India Customer Care's response We'll surely help you with your concern, Ananda. Request you to share your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, so that we can assist you further with the same.
Apr 30, 2021
Updated by Ananda Narayan [protected]@yum.com this mail id is not available!!
Verified Support
May 01, 2021
KFC India Customer Care's response Hi Ananda,

We'll get this checked. Please share your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

Regards,
KFC India
May 01, 2021
Updated by Ananda Narayan [protected], [protected]@gmail.com, KFC QRS mall Trivandrum, no order id as the order was not confirmed, Rs 234- two times, 12/04/2021, debit card. These are the only info I have and the screenshot
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    A
    anoopnaveen
    from Mumbai, Maharashtra
    Apr 30, 2021
    Resolved
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    Resolved

    I need to know if my order placed or not please return my money . [protected] my number
    +2 photos
    Aug 8, 2021
    Complaint marked as Resolved 
    KFC India customer support has been notified about the posted complaint.
    View replies
    Hey Anoop, we'd like to look into your issue. Please share your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, to help our team connect with you soon.
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      A
      abhai777
      Apr 29, 2021
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      Address: sector -9, A/77, india

      I made an order on april 29 of rs/- 195, on kfc app without signing up, i called the nearest kfc store but they said the order was not placed. Therefore i did not recieve my order. I would like a full refund.
      +1 photos
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        A
        Ansh Dey
        Apr 29, 2021
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        Address: Adabari Guwahati Assam

        Such a bad experience in the KFC Adabari, Guwahati Assam outlet. I got my order from the app of kfc. My payment was successfully and my was deducted from my account but the outlet claims that my order wasn’t placed and the money will be refunded aftr 14 days. This was such a bad experience I need to pay my money again to them to get my order. And there’s no assurety of getting my payment back
        +1 photos
        Aug 12, 2021
        Complaint marked as Resolved 
        KFC India customer support has been notified about the posted complaint.
        Verified Support
        Apr 29, 2021
        KFC India Customer Care's response         Hey Ansh, we'll surely help you with your concern. Request you to share your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, so that we can assist you further with the same.
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          P
          Pradeeban8
          Apr 28, 2021
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          Resolved

          Not received order

          Address: Malviya nagar Delhi

          I had ordered from kfc malviya nagar on 28/4/21 at 8.34 pm. I have been trying to contact the kfc customer care for past 30 minutes. I'm not able to get through to customer care and it's getting bounced. There is no proper means of complaining to the kfc also. I have not received the food yet and there has been no communication from kfc as well...
          +1 photos
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          S
          Soumesh B
          Apr 28, 2021
          Resolved
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          Resolved

          Address: Bhatinda food court

          There was no lettuce inside the burgers. I had ordered for 8 burgers.
          Aug 8, 2021
          Complaint marked as Resolved 
          KFC India customer support has been notified about the posted complaint.
          View replies
          Hi Soumesh,

          We'll get this checked. Please share your contact number, restaurant details and email ID on [protected]@yum.com. We'll connect with you shortly.

          Regards,
          KFC India
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            M
            Monal Shinde
            Apr 26, 2021
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            Resolved

            I have made online order money diducted but order not placed
            +1 photos
            Aug 8, 2021
            Complaint marked as Resolved 
            KFC India customer support has been notified about the posted complaint.
            View replies
            We'll surely help you with your concern, Monal. Request you to share your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, so that we can assist you further with the same.
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              S
              Swathi1999
              Apr 24, 2021
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              Resolved

              My payment of Rs 850.5 got deducted from the KFC app when I paid through my paytm upi account. My money was debited but order was not placed.
              Please look into it and get my refund as sson as possible. I have talked to the customer care no. Of KFC and they said to make a complaint here.
              Attaching my payment details for your information so that you can initiate my refund as soon as possible please.
              +1 photos
              Aug 12, 2021
              Complaint marked as Resolved 
              KFC India customer support has been notified about the posted complaint.
              Verified Support
              Apr 26, 2021
              KFC India Customer Care's response               Hello,

              We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

              Regards,
              KFC India
              View replies
              My issue has been resolved and I've received my debited payment. Thank you.
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                Y
                yogesh Sidhu
                Apr 23, 2021
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                I order from kfc my payment was confirmed from paytm upi but from kfc order was failed my money was deducted
                +2 photos
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                  N
                  Nancyverm
                  Apr 22, 2021
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                  I ordered grilled chicken but instead I got uncooked without flavours chicken legs. What the hell is this. You spoiled the trust and mood both.
                  I want new order Or refund whole amPint coz I ain't paying for this ###.
                  +1 photos
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                    A
                    AkshathaR
                    Apr 20, 2021
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                    I had ordered online in kfc app and paid amount of rs 734 through net banking on 16th April 2021. Latr the order details did not confirmed and not showing up in the app as well . Please refund the money.
                    +1 photos
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                      A
                      Akshatha Ramappa
                      Apr 20, 2021
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                      Resolved

                      I had ordered online in kfc app and paid amount of rs 734 through internet banking on 16th April 2021 . Later the order is not confirmed and the details are also not showing up the app .
                      +1 photos
                      Aug 6, 2021
                      Complaint marked as Resolved 
                      KFC India customer support has been notified about the posted complaint.
                      View replies
                      Hi,

                      We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

                      Regards,
                      KFC India
                      Reply
                      AkshathaR's reply, Apr 21, 2021
                      Hi,

                      The email ID is showing as protected. So could you please help me with the mail ID to send the details .

                      Regards,
                      Akshatha
                      AkshathaR's reply, Apr 21, 2021
                      Contact number : 8951643895
                      Restaurant details: kfc shivamogga
                      Order I'd: not generated
                      Order amount: 734 rs
                      Mode of payment: internet banking
                      Mail ID: [email protected]
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                        S
                        Swapnil Eddy Kadu
                        Apr 17, 2021
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                        Address: KFC Mate Square Bhojraj Multipupose Hall, having Sheet No. 88 of Mouza Amabazari, Shraddhanand Peth, South Ambazari Road, Nagpur

                        I ordered a large chicken popcorn and a mojito. Paid 248 through gpay. The app crashed and I haven't recieved a refund.
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                          M
                          Mriganka Mousam Sharma
                          from Hojai, Assam
                          Apr 16, 2021
                          Resolved
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                          Resolved

                          Address: Near J.S. Vidyalaya, Jail Road, House No. 2

                          My family visited KFC, Jorhat (Assam) Pin -785001, tonight at 9 pm for a take away and ordered a Chicken Zinger Meal and a chicken legg bucket with 3 pepsi... they packed and gave us the bag, but when we took it and opened in our home the glasses of pepsi were damaged, packing was improper and the pieces of chicken leg were damped and sticky not of the quality of KFC. We had to through the entire packed bag...this needs a proper complaint and a lesson must be taught to them for harming the name of KFC in such a way
                          Aug 6, 2021
                          Complaint marked as Resolved 
                          KFC India customer support has been notified about the posted complaint.
                          View replies
                          Hello,

                          We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

                          Regards,
                          KFC India
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                            S
                            SiriHari
                            Apr 11, 2021
                            Resolved
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                            Resolved

                            Date Of Incident - 28/0302021

                            Client number - [protected] (K290W06818)

                            Place of process of food : Banashankari, FIT NO.7, Ground floor, 100ft Ring Road, 5th block, 3rd stage, Bengaluru, Karnataka.

                            I have ordered the food but the delivery boy was unable to find the address. I waited for 1 1/2 hour and also guided him the address. Finally I told him to wait at place to receive the order myself. But he even didn't wait and cancelled the order without informing me. I totally disappointed with service. He told that I will get refund in 4 days. It's been 15 days till today. Still not received any refund or any information about refund.

                            I am requesting for my refund... Hope I get it soon.
                            +1 photos
                            Aug 12, 2021
                            Complaint marked as Resolved 
                            KFC India customer support has been notified about the posted complaint.
                            Verified Support
                            Apr 12, 2021
                            KFC India Customer Care's response                             Hi Hari, we'll surely help you with your concern. Request you to share your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference
                            on [protected]@yum.com, so that we can assist you further with the same.
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                              K
                              Kula646
                              Apr 10, 2021
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                              Resolved

                              Address: Guwahati

                              I have ordered online in kfc app and paid amount Rs 385 through GPAY.
                              Amount deducted but order not confirmed and in app it is showing no previous order. Kindly refund my amount.
                              +1 photos
                              Aug 6, 2021
                              Complaint marked as Resolved 
                              KFC India customer support has been notified about the posted complaint.
                              View replies
                              This shouldn't have happened. Please share your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, so that our team can connect with you at the earliest.
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                                K
                                kumarnp1998
                                Apr 9, 2021
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                                Resolved

                                Address: Jamshedpur

                                I ordered for KFC Favorites (399₹) and wings(150₹) so net cost was(593₹).
                                After I did my payment, I didn't not receive any status of my order nor I received my order ID.
                                When I clicked on Previous order on KFC app I found that there was no order placed
                                Kindly look into the matter.
                                As I want the money urgently.
                                +1 photos
                                Aug 6, 2021
                                Complaint marked as Resolved 
                                KFC India customer support has been notified about the posted complaint.
                                View replies
                                Hi,

                                We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

                                Regards,
                                KFC India
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                                  R
                                  Rajnish.raj.raj
                                  Apr 8, 2021
                                  Resolved
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                                  Resolved

                                  I ordered from kfc online
                                  It came from Preet vihar order no. 9231
                                  I was shocked when I opened the box. Whole item was absolutely cold so didn't taste good.my family got disappointed when they touched piece of chiken bcoz it was not hot and it was looking that it was made quite earlier maybe before 2 3 hr.
                                  At last I threw all items and writing in disappoint.Return my valuable money or repeat the same order with some taste so that I can trust KFc brand again.
                                  Contact no. [protected]
                                  Aug 6, 2021
                                  Complaint marked as Resolved 
                                  KFC India customer support has been notified about the posted complaint.
                                  View replies
                                  Hi,

                                  We'll get this checked. Please share your contact number, restaurant details, order ID, on [protected]@yum.com. We'll connect with you shortly.

                                  Regards,
                                  KFC India
                                  Reply
                                  Rajnish.raj.raj's [Complaint's author] reply, Apr 8, 2021
                                  Con no.- 9667469799
                                  Restaurant -Preet vihar KFC
                                  Order I'd 9231
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                                    H
                                    Himansh I Girotra
                                    Apr 7, 2021
                                    Resolved
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                                    Resolved

                                    I have placed an order (delivery) but after 10 min a pop up menu show you have take away from following restaurants. So, I selected one of them and when I visited that store they said they didn’t received any such order. I want my Rs 714
                                    Aug 6, 2021
                                    Complaint marked as Resolved 
                                    KFC India customer support has been notified about the posted complaint.
                                    View replies
                                    Hi,

                                    We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

                                    Regards,
                                    KFC India
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                                      N
                                      NeelDas
                                      Apr 5, 2021
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                                      I have placed an order with kfc app and paid the amount from GPAY. Amount have been successfully deducted but order was not placed with kfc. I got this message from kfc soon after amount have been deducted.

                                      We are trying to push your order. In case your order is not placed, order amount will be refunded within 4-5 business days

                                      It's been 5 days and the amount still not credited.
                                      Am attaching the screenshot from kfc app

                                      order date : 30th march, 2021
                                      gpay kfc no : +91 [protected]
                                      +1 photos
                                      KFC India customer support has been notified about the posted complaint.
                                      Apr 05, 2021
                                      Updated by NeelDas                                       my gpay no : [protected]
                                      Apr 05, 2021
                                      Updated by NeelDas                                       pfa my gpay order status

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