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KFC India Complaints & Reviews

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Updated: May 5, 2026
Complaints 2781
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513
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2268
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KFC India reviews & complaints page 64

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M
Meghnaghosh
May 28, 2021
Resolved
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I have made the full payment via online just now from the kfc app but still no order was placed. I want my refund or I want the order to be placed.
Aug 6, 2021
Complaint marked as Resolved 
KFC India customer support has been notified about the posted complaint.
Verified Support
May 28, 2021
KFC India Customer Care's response Hi Meghna, this shouldn't have happened. Kindly drop in your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, our team will surely help you with the refund.
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    M
    muthalagu pandi
    May 28, 2021
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    Resolved

    Reg payment failed

    Address: Chennai porur

    Hi,
    I have placed my order on may 8th of 2021 in KFC porur branch
    My payment was failed but amount was debited and I have made payment via phone Pe
    When I contacted my bank, they were telling amount was transferred successfully but when I called merchant amount was not transferred
    Finally I made a track of merchant account with the help of phone pe,
    They confirmed with merchant that my order was successfully...
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    M
    Mehali Acharyya Ghosh
    May 27, 2021
    Resolved
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    Resolved

    I tried to place an order through the KFC app but my order was not placed and money got deducted. Please help me get back my money

    UPI-YUM RESTAURANT INDIA-yumrestaurantindia.[protected]@hdfcbank-HDFC[protected]-KFC
    Aug 6, 2021
    Complaint marked as Resolved 
    KFC India customer support has been notified about the posted complaint.
    View replies
    Hello,

    We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

    Regards,
    KFC India
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      V
      Vasudha Nagare
      May 27, 2021
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      I ordered through kfc app my money got deducted but the order was not placed
      KFC India customer support has been notified about the posted complaint.
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        V
        Vasudha Nagare
        May 27, 2021
        Resolved
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        Resolved

        I ordered through kfc application and my money was deducted but order was not placed
        May 27, 2021
        Complaint marked as Resolved 
        Not resolved
        KFC India customer support has been notified about the posted complaint.
        Verified Support
        May 27, 2021
        KFC India Customer Care's response         Hi Vasudha, this shouldn't have happened. Kindly drop in your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, our team will surely help you with the refund.
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          R
          rifath ali
          May 26, 2021
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          Address: Udupi manipal
          Website: Kfc

          I have order my item rs 813 has been successfully debited but not received my ordered confirmation from 2 hours
          KFC India customer support has been notified about the posted complaint.
          View replies
          Payment has been made and not yet confirmed
          Reply
          Please make refund or confirm the order
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            B
            Barun Kirtania
            May 25, 2021
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            Resolved

            Address: KFC, Mahagun Metro Mall, VAISHALI

            Hi i ordered 8 pc Hot and crispy and added promo code for zinger my total was 685rs. I made the payment using upi through Google pay. The money eas deducted and the KFC app said something went wrong and order wasn't confirmed. Please let me know how can i get my refund.
            Aug 8, 2021
            Complaint marked as Resolved 
            KFC India customer support has been notified about the posted complaint.
            Verified Support
            May 26, 2021
            KFC India Customer Care's response             Hi Barun, this shouldn't have happened. Kindly drop in your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, our team will surely help you with the refund.
            May 27, 2021
            Updated by Barun Kirtania             I also mailed you for the same. I was told to wait for 24hrs for update which was last night.
            May 27, 2021
            Updated by Barun Kirtania             My phone no. Is [protected]
            The store i ordered from is KFC Store, Indirapuram Habitat Centre, Indirapuram, Ghaziabad, Uttar Pradesh, India.
            Other details are attached in screenshot.

            Verified Support
            May 27, 2021
            KFC India Customer Care's response             Hey Barun, we have taken up your issue via email. Be assured, our team will be connecting with you at the earliest, to share an update, on your concern.
            View replies
            Contact no - [protected]
            Restaurant - KFC, Indirapuram Habitat Centre, Indirapuram, Ghaziabad, Uttar Pradesh, India.
            Rest are attached in screenshot below
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              R
              rdas12q
              May 25, 2021
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              Resolved

              Dear Sir

              Instead of paying against order I paid directly to KFC from Google Pay
              ID CICAgODEwrazYg

              Date : 10/5/2021 10.29 am
              Amount : Rs 845
              TRANSACTION ID:[protected]

              KINDLY REFUND

              Regards

              R Das
              Aug 6, 2021
              Complaint marked as Resolved 
              KFC India customer support has been notified about the posted complaint.
              View replies
              Hi, this shouldn't have happened. Kindly drop in your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, our team will surely help you with the refund.
              Reply
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                J
                Johnson rk
                May 23, 2021
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                I ordered using the KFC app and after payment was confirmed i saw that the order had not been made and the order was still in the cart. Kindly refund the amount
                KFC India customer support has been notified about the posted complaint.
                May 23, 2021
                Updated by Johnson rk                 Order paid for but order not confirmed
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                  P
                  Pulkitttttt
                  May 22, 2021
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                  Address: Amritsar

                  I had made a takeaway order from the kfc app by paying through paytm. When I clicked the “pay” button. The money was debited but it just opened the kfc website without any bill or anything. When I reached the kfc outlet they told me that there is no order by my name. 599 rs was the bill . Please refund asap. I’m sharing the page which was opened when I paid ghe amount.
                  KFC India customer support has been notified about the posted complaint.
                  Verified Support
                  May 24, 2021
                  KFC India Customer Care's response                   Hi,

                  We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

                  Regards,
                  KFC India
                  May 24, 2021
                  Updated by Pulkitttttt                   Kfc, Aventura Mall, 35B/36/13, Lawrence Road, Amritsar, Punjab 143001
                  Paytm wallet transaction ID- [protected]
                  Paytm order id[protected]
                  Mode of payment- Paytm Wallet
                  Order was being placed on the kfc app through paytm.
                  Money was deducted but order wasn’t placed.
                  599 rs paid to sapphire foods india pvt ltd.
                  Date- 22nd may 2021
                  Time-7:04 pm
                  View replies
                  The order was not even placed so how can I share the order id???
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                    N
                    Nitz Byrne
                    May 22, 2021
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                    Resolved

                    I have placed an order with the name of Nidhika Sharma via kfc app.i did payment of 443 via amazon pay upi ref id[protected].i Haven't got any confirmation for order and neither I received it.they given number to contact as order was not placed.but I number was not reachable.i haven't received my money back.and no way to contact them .please help
                    Aug 6, 2021
                    Complaint marked as Resolved 
                    KFC India customer support has been notified about the posted complaint.
                    View replies
                    Hi,

                    We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

                    Regards,
                    KFC India
                    Reply
                    Nitz Byrne's [Complaint's author] reply, May 23, 2021
                    Not able to view email id it is protected I guess...
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                      Z
                      Zishan0786
                      May 22, 2021
                      Resolved
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                      Resolved

                      Address: 3C LOTUS ZING T-1 2001,SECTOR 168
                      Website: KFC MOBILE APPLICATION

                      Good evening. I placed an order on the KFC application from my mobile. I paid via UPI mode payment. Money debited but order not placed.
                      Attaching screenshot for your reference.
                      Please look into it and make the refund as soon as possible.
                      Payment debited from account but order was not placed.
                      Please help me to resolve the issue and help me to get a refund.
                      Aug 8, 2021
                      Complaint marked as Resolved 
                      KFC India customer support has been notified about the posted complaint.
                      Verified Support
                      May 24, 2021
                      KFC India Customer Care's response                       Hi Zishan, this shouldn't have happened. Kindly drop in your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, our team will surely help you with the refund.
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                        A
                        Ajith2588
                        May 22, 2021
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                        Resolved

                        KFC India My money was debited but the app says there is no order.

                        Address: KFC Bangalore

                        Yesterday May 21st, I had place the orde for kfc Ultimate Savings Bucket for 634.00rs and paid the amount. I had tried thrice .So my money got deducted 3 times. But the app says there is no order and the amount was deducted by kfc. Please do the refund ASAP.

                        I tried with Paytm UPI - 634 rs
                        2 Times i tried with HDFC git card -(634*2)
                        So total amount is 1902 am supposed to get refund .

                        I have 3 attached...
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                        K
                        Kirty25
                        May 21, 2021
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                        Address: 601 Aastha 1, BS Devshi Marg, Deonar, Mumbai 400088

                        Not only was the delivery made after over 2 hours but got the wrong items and that to short - 2 burgers less.
                        KFC India customer support has been notified about the posted complaint.
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                          N
                          Ngangom
                          May 20, 2021
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                          Resolved

                          Address: Old gupta colony, North Delhi

                          Today May 20, I place the orde for kfc bucket and wings for 784.00 and paid the amount. But the app says there is no order and the amount was deducted by kfc. Please do the refund ASAP.
                          Aug 6, 2021
                          Complaint marked as Resolved 
                          KFC India customer support has been notified about the posted complaint.
                          Verified Support
                          May 21, 2021
                          KFC India Customer Care's response                           Hi, this shouldn't have happened. Kindly drop in your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, our team will surely help you with the refund.
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                            M
                            Marshal111
                            May 19, 2021
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                            Resolved

                            Hi,
                            I have placed an order via KFC app on 19/05/2021 for amount of 234Rs. via google pay.
                            Amount has been deducted and no confirmation received for the same.
                            Please provide refund ASAP.
                            Aug 6, 2021
                            Complaint marked as Resolved 
                            KFC India customer support has been notified about the posted complaint.
                            View replies
                            Hi, this shouldn't have happened. Kindly drop in your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, our team will surely help you with the refund.
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                              M
                              Meehir Mhatre
                              May 19, 2021
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                              Resolved

                              As i was ordering on 19th May 2021, i choosen paytm for payment. the transaction was successful. but on kfc app the order didn’t get placed.

                              i didn't got refund for this. Kindly help

                              My contact no during order was [protected]

                              Order id :[protected]

                              Kindly refund it soon. I m attaching screenshot of txn page from paytm
                              Aug 5, 2021
                              Complaint marked as Resolved 
                              KFC India customer support has been notified about the posted complaint.
                              Verified Support
                              May 21, 2021
                              KFC India Customer Care's response                               Hi Meehir, this shouldn't have happened. Kindly drop in your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, our team will surely help you with the refund.
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                                C
                                Chakit Arora
                                May 17, 2021
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                                KFC online payment issue

                                Address: Okhla Phase III, Delhi

                                I was ordering from kfc website. Paid an amount of 553Rs. The payment was deducted but the order was not placed. Kindly refund my amount asap.

                                details

                                number-[protected]
                                name-chakit arora
                                [protected]@gmail.com...
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                                S
                                SumitLohan
                                May 16, 2021
                                Resolved
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                                Resolved

                                I have ordered from kfc app and made payment through Paytm. My money deducted but order couldn't placed. Please do needful
                                Aug 5, 2021
                                Complaint marked as Resolved 
                                KFC India customer support has been notified about the posted complaint.
                                View replies
                                Hi Sumit,

                                We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

                                Regards,
                                KFC India
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                                  G
                                  gayensreetama
                                  May 15, 2021
                                  Resolved
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                                  Resolved

                                  Address: 96, Diamond Harbor Road, Shaker Bazar, Behala, Kolkata - 700063

                                  I had palced an order on KFC app dated 15th May 2021 through upi(GPay), i had my money debited but there was no order being placed. I need the refund ASAP.
                                  Aug 5, 2021
                                  Complaint marked as Resolved 
                                  KFC India customer support has been notified about the posted complaint.
                                  View replies
                                  Hi, this shouldn't have happened. Kindly drop in your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, our team will surely help you with the refund.
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