KFC India Complaints & Reviews

Food was not delivered within the promise time and called the customer care to complain they kept promising 10 min call after the calls for almost 45 min finally food comes 11:05 pm for delivery when requested to cancel the order. Amount is still not refunded.
Order no 4529
Worst response and service which i have not faced with any other food service or restaurant.
Customer care doesn't own up or register any complaints...

Hi visited kothapet branch with my kids and ordered for veg zinger for my kids they took the order and even after 25 minutes they did not delivered, when i checked at the billing counter, they don’t have any queue mechanism indeed they did not had my order details also, later the guy at the billing counter started searching for my order they could not find my order. My order number was 30. Then i requested the guys to cancel my order and...

I had ordered on[protected], amounting to 911.08 rs. After waiting for two hours, i got my order cancel as it was not delivered. On cancellation i was given a ticket number-1506 and was told that money would be refunded in 7 working days.
After 7 days when i contacted the store (Pvr anupam saket, ahluwalia building) they told me they had no such information about the refund and the ticket number earlier given to me was just the receipt...

I am manoj from chandigarh ([protected]) on 12/04/18 i ordered one super six bucket and alphanso burst for takeaway from sector 34 chandigarh outlet amounting ₹618.37 by tez upi app (Screenshots attached) which was due to some internet problem doesn't seem to be paid at that time. Third time it was shown that payment is received but to my surprise when i reached sector 34 outlet they said that they haven't received any such order and i was...

I bought a veg rice bowl from kfc in building advant navis, sec 142 noida, uttar pradesh. I found a fly stuck inside the veg strip (Photo attached)
Manager justified saying it would have vanished if it had come during the frying so it must have entered while it was placed on their shelves from where their guys pick up for serving.
Shocking to see the ignorance towards hygiene at the store.
Ps - the door of this kfc is...

I bought an offer from nearbuy and they accepted it.
Instead of providing me with the options i opted for, they were rude to me and gave me a pepsi can worth rs.25 instead of mojito with is for 69 bugs.
When asked they were very rude and said they can only offer the can and if you don't want it, you may leave with the burger only.
Is this the service you are providing.
Kindly call me at [protected] as i expect some...

Sir, today o visited kfc in mall of amritsar in amritsar city of punjab state in india. Firstly i order four thies and two leg with combo of pepsi and fries but they brought me two leg grilled piece instead of hot & crispy. When refuse to take it they ask me to pay 42 rs more and bring me again incomplete order they requested me to cooprate and also promise to serve remaining order on their own service but after waiting so much time i walked...

I have purchased 2 buckets 2 veg rice bowls and one burger meal in cost of 1112 rs as take away

When i reached at home there is no rice bowl in the pack

I am staying 15 km far from the restaurant that kind of trust is not expected from such a big brand

Please resolve the issue i feel embarrassed when i opened the pack in front of my family members who are vegetarian...

I was disgusted to see as i entered one of your stores that there was a dead fly on the counter. This is so unhygienic and disgusting to look at, and i felt disgusted to eat there. After eating the food i felt sick and unwell as a direct result of your store’s uncleanliness.in addition to this, i raised this issue with one of the staff members and he did not seem to think this was a big issue. I was horrified to see that he did not take...

Pathetic app, didnt generate order number but charged me for the order.

I have been totally disappointed with you guys.

Your icici bank credit card xxxx7002 has been used for a transaction of inr 411.04 at kfc (April 10, 2018; 18:19:03

Notice this in the email below, this is payment for my 2nd order today. Yes i ordered twice but only once the order was delivered. Second time the order number...

I placed online order at 9.52 pm on sunday 8th april and received at 11.30 pm . The food was even not warm forget the hot. Every time on calling customer care they used to say : sir within 5 to 10 minutes your order will b deleviered.
Friends donot beleive on online order on kfc. Very poor service. Actually the time was 11.30 in the night otherwise i wanted to visit the store and teach them a lession....

I visited the kfc outlet at t2 (Arrivals) mumbai chattrapati shivaji international airport along with my friends.. We orderd for meals and also seperately for soft drinks. We found that somthing was wrong with it as it had a bad taste. Same we i formed to the manager mr mohammad zasim at the kfc outlet. To which is disagreed and said that only you are compalining and from morning i have people visiting my outlet and no one complained which...

On saturday i was ordered (Ref no[protected] kfc at 12:41 pm and they reply your order delivered on 1:10 pm so i wait til 1:30 and i called kfc store myself they told me your address is far away so call to kfc call center so i called there they told me he escalate mail to concern person and he dont do anything regarding order atleast kfc have a service to update to customer their order is canceled or will be late whatever but there was no...

Today i have ordered a supercharger burger meal from mall of india noida outlet and got totally dissappointed by the quality of the bun used and this is not the first time that i have witnessed such substandard food quality issue at this outlet and it happened many times. Once i had given a written complaint also in the customer feedback form because i faced the same issue with the quality of french fries because it was too hard to chew so...

This is to inform you that it's better to shut to your frenchies who don't work in the way which they are suppose to . This is shame that a brand like u just is spending all the money in your commercials instead of your delivery procedure and PR.
I waited for 2:30 hrs for your delivery and call too many times in hope that I won't sleep starving to death this night, thanks for you so call brand to make me feel great in front of my...

Hi, i have ordered a deo bucket meal on 4.3.18 in online for rs.737.40 at coimbatore (For order ref no mentioned in subject column). The order was cancelled due to some technical issues and the kfc persons called and we confirmed to cancel the order. He too accepted, but till now i am unable to track about the refund status. I have raised the query in kfc app too. But still now there is no response. Hope atleast i ll get the response because...

I placed an order via a phone call to[protected] for a tub of 10 pcs of hot and crispy chicken. The order was taken by mr. Mayur and it was an order for take away/ delivery. The outlet ordered at was kfc, sgs mall, pune. I requested them to deliver the parcel outside sgs mall as i was unable to park and collect the parcel. I was assured that this request would be put in for me as i was in a hurry. However, after waiting outside for 15 minutes...

I had given an online order from KFC's online portal at 3-45 pm from Salt Lake, Sector-2, Kolkata, India. The order no is 326W001396. At 4-15 I get a confirmation that my order will be delivered by 4-25 pm, At 5-14 I get a call from the store where it had been transferred, that your order will be delivered in 10 minutes. But I had called up at around 4-50 pm at your Kolkata HELPLINE no to cancel the order. REAL ### COORDINATION WE WITNESSED....

I had placed an order with kfc via kfc app and made an online payment of rs. 800 (Approx). Order reference number in kfc app:[protected]. This order was placed to korum mall in thane which was far from my location due to which they discontinued the order in the app. They informed me that the refund process will take around 10-15 days. They have also informed me that my cheque number is 7867.

Today it's been almost a month...

Hi kfc,

This shop no. Ms0044, upp grd for, dt mega mall, gurgaon kfc is the worst kfc ever. Twice it has happened in past 6months that my order was not completely delivered & today (In my order number - [protected]) inspite of saying on the phone that we will pay through sodexo meal card then too when delivery boy came he said that he doesn't have that, you pls pay cash.

When we argued on that, then he said that...