Koovs.com / Marble E-Retail Complaints & Reviews

After reading so many comments from other users it seems that I'm not the only one who's really disgusted with the service of this highly unprofessional online shopping site!​I had requested for a return for my order number 1255149 seven days back. Their auto reply to the return request said that they shall come back to me in 24-48 hrs.. really? I haven't heard from anybody- have been trying to call their so called customer care number...but who cares!! There's no one available to talk to!​I am sorry Koovs team- but this is no​t how online shopping works.. you really need to pull up your socks because your competitors like Jabong are doing a much much better job!

This company promise you to reply for ''return policy email'' within 24 to 48 hrs.. Its been 2 weeks they havent replied.. Even the customer care no. is busy all the time...holding for 20-25 minutes they still say our customer executive no. is busy kindly wait... I want to return 4000 bucks of jeans and they will not accpt it aftr 30 days And its 14 days already...

I have been trying to contact them and its been fifteen days but they never answer neither replying to any of the mails.I ordered a product from their website but its smaller in size and after that have been trying to contact them but nobody answers and keeps the customer on hold.This is really inappropriate that for one product one has to suffer that much.The product is worth rs.600 and now it looks like my phone bill would come this much at the end of the month.Kindly take this website seriously.Really a very bad mismanagement from their side.

Order no. 1242590 was placed online with Koovs.com on Aug 14 2015. Without informing the company cancelled the order on Aug 19 2015. The order was paid for in advance using net-banking transaction. No refund has been initiated or received against the cancelled order. In spite of multiple tries to reach them via their helpline/ cust-care, there has been no response

I bought a dress from koovs and returned it. I got a coupon of that amount and I purchased a trouser of lesser value. Now I want the coupon of the remaining amount but their helpline number is always busy. I have been calling them for days but it's always busy. I have also mailed them several times regarding the same but still not getting any reply.

I tried to order items on koovs app worth Rs 390 on 19thaugust. The payment was made but the order never got placed . So I wrote an email to [protected]@koovs.com with the screenshots of the bank reference number and also the items I intended to order . . Since then I have been calling their helpline number[protected] . All I get is " your call is important to us. Our fashion care executives are currently busy " . Busy all the 7 seven days ??? I have written e-mails to the [protected]@koovs.com, Manish Tewari ([protected]@koovs.com) . Nobody seems to care to reply or call back . This is the worst customer service I have ever experienced . I need my product or refund of the money I paid

As i requested for reverse pick ..reverse pick up id :P45926709...The koovs people took back the product on 11/8/2015.. its been a week since they took the product back ..theirs no response FROM THE KOOVS ..so I request you to solve my problem as soon as it's possible. ..and get my cash back

I had ordered a dress from koovs on 15th July'2015 but the dress recieved has blue stains on the white fabric on the front of the dress. The request email for return was sent to koovs customer care by me on 20th July'2015, after which they had asked me to submit the photo of the same to proove it on 25th July'2015, the same was sent by me to them and requested them to organise for a pick up as per their return policies. Till date i have not heard it from them. i have been sending them several reminders for the same but all in vain.. koovs order number : 1162927 below for reference is the copy of the mail correspondence and the pictures of the dress attached.. REQUEST YOU TO KINDLY LOOK INTO THE SAME AND HELP ME OUT WITH RETURN OF THE SAME From: Career Crafts - Accounts Department [mailto:[protected]@careercrafts.in] Sent: Thursday, August 13, 2015 5:44 PM To: '[protected]@koovs.com' Subject: FW: Reminder ??????????????????????/ RE: FW: Koovs order confirmation - 1162927 FINAL REMINDER From: Career Crafts - Accounts Department [mailto:[protected]@careercrafts.in] Sent: Wednesday, August 12, 2015 3:37 PM To: '[protected]@koovs.com' Subject: Reminder ??????????????????????/ RE: FW: Koovs order confirmation - 1162927 Reminder?? From: [protected]@careercrafts.in Sent: Tuesday, August 11, 2015 6:29 PM To: '[protected]@koovs.com' Subject: RE: FW: Koovs order confirmation - 1162927 I am yet to hear it on this… The request for return was sent on july 20th No action done so far .. this is not acceptable… Please update before 13th August’2015, else I shall be forced to take the things ahead in consumer forum. Regards, tanya From: Career Crafts - Accounts [mailto:[protected]@careercrafts.in] Sent: Tuesday, August 04, 2015 9:14 AM To: '[protected]@koovs.com' Subject: RE: FW: Koovs order confirmation - 1162927 Please see, I am yet to hear from you on the pick up. Attached are the pics for your reference. I did not get any calls from your end, since my phone is with me 24X7, and I return back all the calls if at all I miss any. Will appreciate if you can organise for the pick up tomorrow itself as I shall not be available at my billing address day after(6th august) Best Regards, Tanya From: [protected]@koovs.com [mailto:[protected]@koovs.com] Sent: Friday, July 31, 2015 9:55 AM To: Career Crafts - Accounts Subject: Re: FW: Koovs order confirmation - 1162927 ##- Please type your reply above this line -## Koovs Team (Marble) Jul 31, 9:55 AM Dear Tanya, Greetings from KOOVS.Com! We have been trying to reach you on your registered contact no. [protected], but unable to speak to you as your number was unanswered. We owe you our deepest apology for the inconvenience caused. Further, we request you to please share a snapshot with us of the damaged item delivered, so that we could take an appropriate action. Request you to please refer our return policy by clicking on the link pasted below - http://www.koovs.com/info/returns Please feel free to contact us at ‘[protected]’ or email us at ‘[protected]@koovs.com’ for more clarification or any other assistance. We will be glad to assist you. Best Regards, Team KOOVS Career Crafts - Accounts Jul 30, 7:47 PM No pick up received today?? Dear Team, Will send you the snapshot tomorrow. Also, I have read the return policies, will appreciate if you can organise a pick up for return from my billing address on 30th July’2015 Best Regards, Tanya +91 [protected] From: [protected]@koovs.com [mailto:[protected]@koovs.com] Sent: Saturday, July 25, 2015 3:17 PM To: Career Crafts - Accounts Subject: Re: FW: Koovs order confirmation - 1162927 Career Crafts - Accounts Jul 28, 11:51 AM Dear Team, Will send you the snapshot tomorrow. Also, I have read the return policies, will appreciate if you can organise a pick up for return from my billing address on 30th July’2015 Best Regards, Tanya +91 [protected] Koovs Team (Marble) Jul 25, 3:17 PM Dear Tanya, Greetings from KOOVS.Com! We owe you our deepest apology for the inconvenience caused. Further, we request you to please share a snapshot with us of the damaged item delivered, so that we could take an appropriate action. Request you to please refer our return policy by clicking on the link pasted below - http://www.koovs.com/info/returns Please feel free to contact us at ‘[protected]’ or email us at ‘[protected]@koovs.com’ for more clarification or any other assistance. We will be glad to assist you. Best Regards, Team KOOVS Career Crafts - Accounts Jul 21, 5:39 PM Status please?? Best Regards, Tanya Sindhi Career Crafts - Accounts Jul 20, 1:24 PM Hi!! Please see, the dressed received is not clean, it has blue stains on the front white tunic part. Also, this looks different than what is shown in the website, I need to get change the same. Kindly confirm.. Regards, Tanya Sindhi From: Koovs Support [mailto:[protected]@koovs.com] Sent: Wednesday, July 15, 2015 8:06 PM To: [protected]@careercrafts.in Subject: Koovs order confirmation - 1162927 Dear Tanya Sindhi Thank you for placing an order with Koovs.com. Your Order ID is 1162927 Your Order details are as follows: Product Option Quantity Total (INR) KOOVS Triangle Insert Tunic Dress In The Style Of Sophie Choudry (http://www.koovs.com/koovs-triangle-insert-tunic-dress-47580.html?skuid=185041) Size:XL, Color:Black 1 445.00 -------- Subtotal 445.00 Discount 0.00 Tax Shipping 0.00 -------- Grand Total (Rs) 445.00 -------- You can now change your shipping details within 6 hours of placing the order at Koovs.com For any clarification, kindly contact us at our customer care number[protected] or email us at [protected]@koovs.com Team Koovs! FIRST FOR FASHION ONLINE This email has been protected by YAC (Yet Another Cleaner) www.yac.mx (http://www.yac.mx?source=email) This email is a service from Marble. Delivered by Koovs. M

ORDER# 1229196, I purchased two items from KOOVs.com and did the payment using net banking. later i saw that they have only sent one item and other they have cancelled. there is no intimation to me. I keep trying to reach them by 5-5 time phone call n infinite waiting, email, facebook, twitter and google+ etc. but cannt reach to them at all. i will nvr ever buy from this fraud site. they must refund my money with compensation. the funny part the item they cancelled is still available in the site with the size i had.. so obviously its planned cheating they do to trap many people. Buggers

Been trying to contact koovs on the number they have on the website, but no body answers when it's comes to customer service. hough you're on line for 15-20 mins. Anytime of the day you dont get through. Tried emailing too. Absolutely no response. I still haven’t heard back from them. This is ridiculous behavior. None of their executives are got on line any time of the day. This is so unprofessional. No one responding to the emails. I need the product purchased to be returned, as it’s too big a size.

Hi, I bought a shirt online from Koovs.com on 27th Jul 15, my order no. is 1177389, I & same day I had requested to return the product as the quality of the was very bad. On 28th Jul I had returned it through Pickinoo Courier ‘request ID is P60442664’ pick was arranged by Koovs only. After that many times I followed up with the for the cash back, every time they told me I will get a promo code in 48hrs however I haven't received my cash back or promo code yet.

I purchased a dress from koovs...but it was very bad quality so I returned it to koovs..koovs parson took the produced from my place..after that they can't pick my call yea Dont give any response...mony back yea replacement.. Please help me.I was trying to call them 50 times.my phone balance was cut for wearing fro the castomer parson..please help me...thank you

I ordered converse shoes from koovs.com and they provided me the wrong size. now according to their return policy I tried to call them and even emailed them numerous times. neither did they attend any of my phone calls nor did they replied to my emails. I am frustrated by their negligence. please take suitable action against them. I will be thankful to you. my order no. is 1216340.

Hi my name is haq. And I ordered a cap and a T-shirt on koovs.com with order id 1207646 but I got a women's dress in my package instead. I tried calling them several times on there customer care number ([protected]) but nobody answers the call it goes to the recorded message straight away. I also have sent 2 emails on [protected]@koovs.com but no reply what so ever. Please find a solution for my problem and Kindly help me with this situation and I am never using koovs.com to shop again.

Have taken shoes from the koovs.. And was having problem with the size so I return it on 31st of July ..for other details they said it ll take 72hrs from the delivery time.. From 3rd of August I am calling daily on the number but my call never got connect.. It's been 10 days .. I have not got my refund .. Totally frustrated with the services..

I tried to order items on koovs app worth Rs 1090 on 3rd august. The payment was made but the order never got placed . So I wrote an email to [protected]@koovs.com with the screenshots of the bank reference number and also the items I intended to order . I got an automatic reply with a ticket number on 4th August .That's it . Since then I have been calling their helpline number[protected] . All I get is " your call is important to us. Our fashion care executives are currently busy " . Busy all the 7 seven days ??? I have written e-mails to the [protected]@koovs.com, Manish Tewari ([protected]@koovs.com) . Nobody seems to care to reply or call back . This is the worst customer service I have ever experienced . I need a refund of the money I paid .

Order Id - 1162516 I ordered a pair of shoes but when I recieved them they were dirty. After sharing of the pics they initiated the return which took a full ten days for pick-up. After successful pick-up, I have still not received the amount. I have had asked for the transaction number but they never provided that even if had they initiated the refund an Neft transaction doesn't take more than a few hours.

I placed a order first time on koovs, and because of size issue i wanna replace it or return it. the only number they game, its always keep me in queue.they also dont have any toll free number, i guess its purposefully, because its also one of the way they earn. the call charges me more than 200 rs as i tried to call them several times. when i mailed them i just got an automated response to acknowledge that my enquiry has been received, and that they will call me, but they never call me. i hate the experience with koovs. its one of the fraud online company we have in india. dont go for it. my order no. is 1192499.

I bought goods from online shopping site 'www.koovs.com', i paid them all the money with online credit card option and they confirmed the order and said u will get this order min. 3-5 days, . but when i checked on their website my order status there was written 'Received back at Koovs', as you could see in the pictures attached. I placed order on July 29, 2015 but on this very day i don't know where my package is and i e-mailed them many times at their official contact e-mail address'[protected]@koovs.com' but got no replies and also used the contact number mentioned on their website as you could see in the pictures attached '[protected]', to make contact with them during their working hours but no one picks up calls. now i don't where my product is because no mode of communication with them worked, and i paid full amount as desired by them to buy that product but now i think i wasted my money here, don't know where to go, just help me.

As i delivered the product. .I liked few products and rest I dint like ..so I requested for reverse pick up and sent a mail ...They replied saying dat dey il get back to me in 24 -74 hours ..but still ders no response. ...so I request to solve my problem soon