Koovs.com / Marble E-Retail Complaints & Reviews

Sir/ Madam,

I have been requesting koovs.com since ages to submit a proof of the transaction of the refunded amount and all they sent me was a screenshot of the status of the product from their side, without even my name in it.
I need a proper receipt of the transaction with proper details of the transaction ON THE RECEIPT so i can show it to the bank.
I also submitted the bank statements to koovs when they asked...

I bought shoes from koovs.com and requested for return in couple of days (16/12/16),
It's been more than 20 days they did not come to pick up the package I called them 5-6 times and every time they lied saying that they will send their man within 2-3 working days.
You have no idea how frustrated i am,
Wasting this much time into this ####.

I request you to help me out here

Thanking you....

So my order id is 3174908 I ordered 2 pairs of shoes on Jan 5th, so I called up the cx support guy to ask how much time it will take to get the product he told me it will take 24-48 hours to ship the product and then 3-4 days for you to get it and after 3 days I called again cause I was worried cause I didn't get any msg or email or anything about the product whether it's been shipped or what so cx support guy told me the same again. And...

On 3 rd jan 2017 at 1:33:55 am I tried to place one order with amount of INR 2875 but when I was odering and when I put all details of my card your application stopped working and then amt deducted from my acount but order has not been placed. I informed customer care buy they are saying payment is failed so who is gonna bear this amt. Please tk action. Email : Manisha.[protected]@gmail.com...

I had ordered a dress from Koovs sometime back. However, there were some fitting issues so I decided to return it and filed a return request on 8/12/16. On 12/12/16 I received an email from Koovs that my refund request has been processed and the amount should reflect in the bank account within 7-10 days. I waited till 27/12/16 for this, and even after that the amount was not transacted in my bank account. The customer care dept asked for...

I had ordered a product 20 days ago. The shoe quality is so poor that the pasting and the leather has started coming out. The customer care executives are so rude, they don't even listen to the concerns of people instead they just say that it can't be returned. They should have a proper quality check like other brands do. This is utter non-sense. They do these kinds of things with every customer and making money is their only motto....

I had ordered a product 20 days ago. The shoe quality is so poor that the pasting and the leather has started coming out. The customer care executives are so rude, they don't even listen to the concerns of people instead they just say that it can't be returned. They should have a proper quality check like other brands do. This is utter non-sense. They do these kinds of things with every customer and making money is their only motto....

I had ordered a product 20 days ago. The shoe quality is so poor that the pasting and the leather has started coming out. The customer care executives are so rude, they don't even listen to the concerns of people instead they just say that it can't be returned. They should have a proper quality check like other brands do. This is utter non-sense. They do these kinds of things with every customer and making money is their only motto....

I tried to place on 28/11/2016 and order 5 times and 5 times 6000rs has been deducted from my BANK ACCOUNT .

Again i tried to place order on 29/11/2016 but amount deducted agin but order did not placed.

I checked with my bank manager according to them amount has been deducted from account and KOOVS they are saying they did not get any amount, .

Where is my money went??????...

Hi Team

My concerned is that i ordered one pair of shoes and socks together
The product is ordered together.There is one order ID 2635897.If this order is cancelled, it means both product should cancel.Before delivered the incomplete product they should ask to customer. I got SMS that remaining 1 item in the order will shipped separately. but it did not deliver.
They mentioned that... Product got rejected in Quality...

Dear sir

ORDER ID: 2584224 JACK & JONES Dot Striped Shirt the product was delivered, which to my surprise was never included in the cart. I had placed an order for JACK & JONES Dot Striped Shirt while i received a

Rare rabbit brand shirt of much more higher price. Later on koovs person has closed the refund request saying they have checked the cctv footage and refund is not possible for the same.on 25/09/2016...

I am writing to cancel the order placed on 10th october 2016 on the online website koovs.com. The order id is 2650745. I used the option of cash on delivery (Cod) and was supposed to pay rs 2543 towards the purchase of :
1) eristona lace choker - rs 450
2) hattie x koovs hello cheeky slogan crop sweat top - rs1495
3) hair drama company head band - rs 399
4) hair drama company head band - rs199
I am unable...

I have ordered below items from koovs
Its a sale product, i have applied for xl product but they have sent me m size product and now your customer representative is saying that it can not be returned..

I am very disappointed.. Is this the way?
What if i have ordered sale product but tshirt should be in proper size..

Ther have sent me medium size tshirts..
How can i wear it???
br...

Hello sir !

I placed about 3 times different orders from different email address in SALE495 with the name of SANJEEV RATHORE.
And like always this time also u cancel my order with your invalid reasons and its order id is - 2537262.
Now I m totally fed up with your website and your services.
Koovs really don't know how to serve its customers. U guys are not selling branded products in cheap but u r just...

I ordered 2 items from koovs with an order id 2570873. I wasn't satisfied so i thought of returning the items. I tried searching for the return option, but i couldn't find any. I tried mailing them but i didn't get any response. Products were good but they were different and not for me. I want to get this thing done. Can a koovs representative guide and help me outta this?...

Worst company. Please don't purchase from the website as, I have ordered a jogger under Order I'd 2462092 for 390 rupees when offer was going on and I felt happy that I got a good deal for best price but after 10 days the other was cancelled without intimating me. I made a phone call and asked and they said me that, product was cancelled as it does not meet the quality. Waste of my phone balance for calling, waste of time for spending time...

My daughter ordered some products, ordered 13 item, she want's to return few of them.she requested return order.but till now not accepted.now she left to us now i want to fallow up that, invoice data 2nd aug, 2016.order no 2327447, invoice no INV[protected]. payment mode online.company'vat tin [protected].we have mailed so many time.and made calls also but till date nobody came to take back the goods.so what are the options for me to take...

I have ordered a 4 pair of maxi dress from koovs.com COD. the product was delivered to me on 29 August and to my shocking experience when i open the product none of the product was my order but all the 4 product are totally different from which i have order not in terms of size or color but a totally different. I quickly take pics of the product send mail to customer care for refund and in a meant time i have call up the customer care for...

I ordered a dress from your site it was delivered within 3-5 days but it was ill-fitted so i wished to return it. But when i came along koovs' return policy. It didn't show any 'return' option. Although i got the product still it is showing 'in progress' due to which i am unable to get the return option. Kindly help me. Thank you. I am attaching the screenshots of my order being 'in progress' and being 'delivered'....

I have ordered koovs zip detail ankle boots on july 23, 2016 from koovs and the product was delivered on august 1, 2016. Since the boots were ill fitting i wanted to return the product. So i request to refund my money in store credits as soon as possible since this is the last day for the return of the product. I'm very disappointed with koovs because i called customer care several times for the refund of my money but there was no response...