Koovs.com / Marble E-Retail Complaints & Reviews

Helloooooo if someone is listening... I am the unfortunate person who placed order no. 1140920. Been just 30 days since I had requested for refund of my money and after countless mails and calls, I am here.. still waiting... God you guys are awesome at stalling and keeping others money with you. Anyways next complaint of mine will contain an application number from consumer court... Poor unfortunate users can only hope, that the...

I bought a pair of shoes two months back from this site and i got the wrong size after repeated reminders and calls. I tell them about the issue but there's no person coming to my place for picking it up for exchange Now after more than one month a guy comes finally when i have sent them many emails and made many calls. They don't reply to e-mails and calls. It is the worst service ever. After picking up my shoes they didn't revert i called...

I bought a dress from koovs Order id: 1080957 on 12 may 2015 and they deliveed a defective product. After repeative calls to these people they arranged a reverse pick. There quality check continued for 10 days as informed to me every call Imade. And story doesn't end here, the customer care monkeys never pick up the calls and the supervisor monkeys are always in meeting. Once quality check over, they asked me to send the bank details and...

Order No. 921021 for article 'FEMME FATALE Suede Finish Hobo Bag' worth Rs. 750/- was placed by me on DT. 29.12.2014 on koovs.com. The order was received on DT. 02.01.2015. However, the bag seemed quite old and used. The quality was also not good. Therefore return request for the same was made to KOOVS.com vide e-mail dated 04.01.2015 for refund of amount in my bank account, details of which were provided with the e-mail. The return pickup...

Hi, I have purchased an item with order No.1001744. I requested for its return from so long time more than a month but still no one has come yet to take it back. So, its quite Harrasing and I am waiting to use the money for further purchase of articles. So, kindly help me as soon as possible....

Hello Koovs! I'm Abhi, I have been trying to receive my coupon for a product that I got exchanged. My order number is 1003439. I have called many times asking for a coupon and it has been a month since I returned the product. This is absolutely ridiculous! Every time I call your executives they give me the same reason saying that the server is down or some . I am not going to buy anything hereon and I am going to ask my friends on...

Firstly, i would like to say that i have had the worst experience shopping from Koovs. I always heard that the products are good, but what's the use when the customer service is downright bad. So, i had placed an order for a fastrack watch on the 21st of march and today its the 30th and i still have no clue where my order is. Infact 2 days back i got to know my order no. which had not been given to me before that. Also, I had...

I have purchased products from Koovs.com and they never reply to my mails or pick up my calls for returns. Eventhough the site states "Easy Returns", it offers one of the most irresponsive and most pathetic customer services. On the contrary, This e-commerce site does not even provide cash refund. Plus the most delayed deliveries. I have yet not recieved an order since 3 months. Even after multiple calls to the company as well as their...

I had quite an amount in my koovs account due to return of an expensive item, using which I purchased a few sale items last time. But having some refund amount (Rs.1000) still left to be used, when i try to purchase any sale item, i get a message saying coupon cannot be redeemed on any items in the cart !!! So they're telling me to buy a product using my card even though i have a refunded amount which is going to expire in a few days ??...

Koovs.com is a fashion site based in gurgaon . i have purchased a dress in january which was small in size so I returned it asap and thus from january its march and they have not paid my cash or any issuance of promo code
They have fake policies
Cheaters...

Order no. 966625... Ordered for a red bodycon strapless dress for a valentine aprty.. The fitting was horrible ... Asked for a reverse pick up in 16th Feb ticket no 134553. Nobody has come till 28th Feb for a reverse pick wherein I was told withing 5 days somebody will come to pick it up... I wanted to buy another dress for a party on 1st March from Koovs. Couldn't do that. Have never had such an awful experience with any of the online...

Regarding my Order No:984794 I have a word with their sales associate regarding the status update. I ordered on 9 Feb and cancel my order on 10 Feb .Despite of cancelling the order, I got the product .As said by Koovs team I didn't receive the product and reverted it back .Today i am sitting on 23 Feb and still not got any update regarding my refund.I called so many times and they are keep on telling me that you didn't received the product...

This is regarding Order ID :-925693, the return pickup was done on 19 Jan 2015. And till date I am waiting for my money to be credited back to my account.

I have made many calls to them and everytime they promised me that it will happen in a day or two.

Its been now a month's time and I do not get any email or call from them now. They used to call me until they did not recieve the product.

Now...

This is to inform you my order no-977403 order placed on 6feb 2015 Of three blazers in which I completed my order with cash on delivery my order Q's successfully placed after that I was told due to some quality check issue of the product your one product can not be delivered. After completing my order I am eligible to get my order any how whatever may be the conditions. I request you to check on this issue as today only I got my...

Dear Koovs, I have been trying to get in touch with your fashion care executives since last two days. the customer care IVR keeps me on hold saying that the executives are busy. I want to know that are the fashion care executives are busy since the past 24 hours?? I have been a regular shopper of your website and current;y i am having a very bad experience as i the courier service also does not allow me to track my package. It...

koovs gave me return coupon for a product i returned in novemeber and now when i thought o[censored]sing that coupon its showing expired. I have been writing them mails from last 10 days and called them so many times on their customer care number but it always keep saying all executives are busy and we will attend you shortly but no one does and no one ever replied to my emails. now i am reading so many bad reviews about koovs as they did this to...

>>>Raising a complaint here seems to be the only way to get a response from koovs.com So here goes... #since in my last purchase from this site I was sent a torn skirt I had to send it back, only to find out refund with be In the form of a coupon code. #2030 stuck with koovs account to purchase from them again. #so I bought 3 tops out of which one's colour completely leaked in the 1st wash and has stained my other clothes too.before...

I ordered a skirt and top for my sister's birthday as a gift and requested it to be delivered within 3 days.But I got a response after 2 days saying that I have just placed an order so I've to wait 5 days whereas other websites try their best if faster delivery is requested and inform the respective department.So I ordered on 26th night and it arrived on the 1st after her birthday. the skirt was stained (old stock) and I have requested for...

I ordered 4 items for Koovs and wanted to return some of them, and I called, scheduled a pick up, firstly they dont refund your amount, you can either exchange or get a promo code for the amount. Anyway they took 3 days to send someone to pick it up... since then there has been no response.. I keep getting calls now asking if the parcel has been picked up.. which is stupid because Koovs should be more coordinated with their activities.....

Please refer to the order ID 816963 worth Rs. 1149/- placed by me at KOOVS website on 27th July, 2014. The order consisted of following items: 1. FEMME FATALE Suede Finish Hobo Bag worth Rs. 1499/- 2. Maybelline Baby Lips worth Rs. 150/- Being the first order after registration, a discount of Rs. 500/- was offered to me and accordingly, an amount of Rs. 1149/- was paid instead of Rs. 1649/-. Basically, the above order was placed in...