Koovs.com / Marble E-Retail Complaints & Reviews

My order no. 1688818.
I am ordered 5 products in the Koovs. But 3 products are missing in the box. I am compliant to Koovs customer care. Customers care not good response and they are directly closed my case.

I lodged a return request[protected] of the products i had ordered since they were all over-sized. I even talked at the customer care. The only thing they said was that the products would be picked up from my place within 48 hours but no one came. I've heard this the fourth time today. (i.e[protected]

I requested for the return of the above order on 22 Jan 2016 but still waiting for that. As per their website, it should have done within 48-72 hrs. They don't even reply to my mail. Their service is worse than the material they provide. I am not sure when they will send courier for pick up and when they will refund after all checks. Don't know what shall I do next. Please assist.

It's been more than two weeks I haven't received my order when I ordered the product at first it got cancelled automatically I got to know while I was tracking my order so I reordered and now it's taking so much time sorry to say but worst service online marketing koovs now I just want to cancel my purchase thanks a lot for the delay saved my cash m glad

I have purchased shoes on date[protected]order no:1602692) UK-4.I received the product on[protected] But the shoes was one size bigger and I placed an exchange request the same day.When I called in customer care he said the size UK-3 is available.After the exchange request the size was available.I have been calling them many times the answer was it will take more 3 days to place your order but when I called customer care today[protected]After 15 days the person is telling me the size is sold out.I am disappointed and unsatisfied with your service.This never happened with any order Online shopping App.

I placed two orders order numbers 1609249 and 1609279 on 13th January. The order was accepted and dispatched. Payment was made. However I am yet to receive either. Upon inquiring by email I was told that my delivery address was out of delivery area. At the time of payment you failed to intimate that it was not possible to deliver to the address provided. I then wrote several more emails, after which I was told to pick my clothes up from some address in Sonepat. I live in a hostel and it is not possible for me to do that. I then provided my residence address for delivery. I was told that it would be delivered to the new address within 2-3 days of the conversation which took place on 23rd January. I have yet to receive anything. Please resolve this conflict at your end and deliver my goods at either of my addresses provided. I have wasted a lot of time let alone the inconvenience caused. I am very disappointed by your service.

Kindly Attention:
I have placed an order on your web site and have done the payment through Net Banking but it was not successfully done as shown your website.
But the amount has been deducted from my bank account, and the order has not been placed.
The Transaction no. is[protected]www.koovs.com


Regards
Kaustubh Kadam

I had ordered 4 items from koovs.com by seeing their tremendous popular marketing campaign.I received my after 1 week, but for my shock all the items were of bad quality 1.Dress-Even you cant use that as floor cleaning mop, even mop clothes have better quality. 2. Golden bracelet:Very cheap quality, I will through that away.As they don't have return policy for accessories. 3. Earring...but quality as per price charged is too high.On streets you might get more cheaper and good quality products. 4.Bluberry statement necklace:Different from what you see in video, ..very cheap My suggestion is, don't get fooled by their marketing campaign and videos..the actual products they might deliver is of worst quality..one of fraud company, I will never buy anything from them now.Please circulate this.

Hi team this is regarding the order no. 1598925 of my footwear which i got today but that was unsatisfactory to see that the sole of the footwear was not pasted properly and of i wear it once it will defintly get deatached. i request u to plz replace it asap. thanks chetna

Worst shipping and deliVERY SERVICERotten service from ‪#‎koovs‬ will never ever make another purchase from #koovs customer service is ****ing messed up no one cares to reply or revert back even after allotted time no sensibility shown towards customer satisfaction and need. Shipping and processing is damn slow check the reviews for blue dart parvati center Pune piles of complain against the shipping method terrible experience. ‪#‎OrderId‬ 1584838 ‪#‎KOOVSSale‬ #KOOVS

I have ordered a pair of sandals just 3 weeks back and they have broken just while walking. I want the money refunded or a new product.

I have purchased shoes on date[protected]order no:1506401). but the shoes are still undelivered to me. and no delivery attempts has been done towards this order. nad when i called in customer care they said that the product has been sended back to them. and i have to place another order..

Hii sir/mam i place the order from koovs.com and i want to change the address of shipment because of some reasons, so i requested you please the send the order to (BAKSIDE OF SOUTH SQUARE MAAL, SAROJINI NAGAR MARKET, NEW DELHI) and the tracking number is [protected].please its a humble request to you please send this order to this address, its really urgent and there is total 6 items and the name of the holder is siddhant joshi.

My order no for koovs is 1305318. I have shipped the product on 16th of october and they have received the return 3days after. I waited for a week and i dint hear anything from them about the refund. Then I called them which took almost 1/2 hr to go throught just to hear that it is under quality check and till today it has never crossed the quality check. I'm really pissed and do not know what to do about it. I just want my money back. And i advice anyone thinking about buying from them should give up the thought. Crapiest e-commerce website ever. Go for more reputed one.

Hi,
Actually i was ordered one shirt in koovs.com with online payment, once i received that product i was not happy about it, so i was planned to return that shirt.
so i have sent a mail to customer care they conformed like they will send my money to my account once they received the product.

i sent it that shirt via bule dot courier product has reached to them but they didn't sent my amount back. i have sent so many mails but i didn't get reply. please do the need full.


Please find below confirmations mail from them,

Dear siva c

YOUR RETURN REQUEST HAS BEEN SUBMITTED SUCCESSFULLY!

Your return reference number is HIGBOT

Below are the details of your request:
Product Option Quantity Requested
POE Ditsy Print Shirt With Pocket Detailing Size:M, Color:Brown 1 Cash Refund
The packet will be picked up from your doorstep in 3-5 days. Please ensure that the item to be returned is packed in the KOOVS.COM returns bag, along with the return form, and ready for collection.
The refund amount will be credited to your initial mode of payment within 5 business days o[censored]s receiving the original item.

For more details you may refer to our returns and exchange policies at koovs.com/info/returns.

Should you have any other queries do mail us at [protected]@koovs.com or call us at[protected] to speak to a customer care executive.

Team KOOVS!
FIRST FOR FASHION ONLINE


Return Courier i have sent:

bluedot
Tracking ID :[protected]

This is to bring in your kind attention that you are not delivering what you are promising publicly. I am trying to buy a Jack & Jones Jeans worth 5495 INR & according your promise i should get INR 500 discount on my first purchase this is what is a forgery with the data and the manipulation with the customer. I am marking this in your concern and taking this to the Consumer Court & other legal bodies if necessary.

My order id is 1375614... I got this product 2 week ago...this was a 3rd class product.. With 3rd class of smell coming out from product. I initiated return, Reverse pickup was done on next day... But still they haven't refunded my money back. Last week they said it will take another 36 to 48 hours.. Today when i called they are telling like it will take another 15 to 20 Working days.. Nothing is systematic here... Hell kind of product and service... No proper response...

My order id 1371574. I have placed this order on 20.10.15 from koovs.com and today is 6.11.15. The product has not been deliverer till today there has been no.support from the koov customer service. These people are just rubbish. They have just opened up a online shooping website. They just dont get it that the customers are having problem. No.support at all. In addition the call center people dont have the way to talk to their customers. I have.incurred a loss of 20000 because of them.

I would like to raise a complaint against Koovs. com a online shopping portal, As i have order a product (KOOVS Racer Back Vest) on 21/09/2015. by mistake i order in large size and given back them to replace to medium size but today is 21/10/2015 and i have not received my order, I Am requesting you to kindly have a look into this and help me to get my product to me or refund my amount in my bank account, I have already paid the full amount through my Axis Bank Debit card, Below i have mention the order details:- Dear pramod t m Your shipping details for the order no: 1349987 is updated as follows. Shipping service name : Blue Dart Docket no : [protected]

Hi Team, I am bhupinder singh and my number is [protected], yesterday i have received your product and i am not satisfied with the quality of the product and i want my money back in my account and i am still waiting for yours response and my " Oder id :-1366284" Would like to inform you that, you are giving disgusting service to the customer. 1. What is the problem, why I am facing this kind of problem even i have paid on time ? 2. Why is your service to slow? 3. how much time it will take to update ? 4. Why are you giving such a pathetic service and fake promises ? Thanks Bhupinder Singh [protected]