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Koovs.com / Marble E-Retail Complaints & Reviews

www.koovs.com
2.9
Updated: Jun 16, 2023
Complaints 406
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232
Unresolved
174
Good! Koovs.com / Marble E-Retail values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Koovs.com / Marble E-Retail step up their efforts to fully resolve all complaints 👍
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Koovs.com / Marble E-Retail reviews & complaints page 2

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G
Game Lovers official
Nov 22, 2021
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Denim jacket

Address: Hanuman garhi datia,

My koovs item is not return and product is is K282911 so please help me for my refund...
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D
Dineshaswamy
from Pune, Maharashtra
Nov 17, 2021
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Order - #240038 - No refund received yet

Hello I had order multiple items, in which 2 item jacket and cap were requested for return and the Koovs agent took my item. But still now it's almost 10+ days no refund initiated, customer care never answered my call I tried numerous times. Very disappointed here.

Waiting for positive response and my refund..

I always loved koovs and recommended to friends but this time very disappointed:(...
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G
Gahga
Nov 12, 2021
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Contact service number-,89339,85677 refund related.. information

Address: Mumbai

Order three products with rs 3361 due to quality issues retuned the products .its been a month still not received the refund......
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R
rakshit mehta
Nov 12, 2021
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Purchase of shirts

I ordered 2 shirts from koovs.com vide order id- 7872326 on 14-sep-2021, items were delivered on 21-sep-2021 and items were not upto mark so a return request was raised on 21-sep-2021, the items were picked up by delivery partner of the website on 22-sep-2021, after which no communication received from company, in reply to query raised by me via mail on 30-sep-2021, a mail was received from company on 01-oct-2021 at 11:41 am that the item...
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Prasannaseelam
Nov 9, 2021
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Order id:7879531

Order three products with rs 3361 due to quality issues retuned the products .its been a month still not received the refund amount sent multiple mails and called too many times no one is responding...
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S
Sushree95
Oct 31, 2021
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My money is not credited to my account after return

Address: Odisha

I ordered multiple items from the Koovs.com. But two t-shirts were not good. So I returned those. Koovs account say refunded but still i didn't get any refund in my bank account. I have complained many times but no reply from their side. I want my money back....
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V
Vidhishah9
from Mumbai, Maharashtra
Oct 28, 2021
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Refund

I have returned a product on 4th October and it’s 27th October and KOOVS hasn’t refunded my money back. There customer care number doesn’t exist and they aren’t even replying to emails. This is complete fraud behaviour and on their order history it shows refunded but the money hasn’t even come in my account. There is no way to get in touch with them. They have taken the money and not returning. Pathetic...
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Bhupemdra
Oct 22, 2021
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Order return successful but money not received in my account

Address: Ganesh ghati ke niche,naya bazar,kanore

Koovs order return successfull and money refunded but money not received and not add my account.so please my money is refunded....
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F
Faijan613
Oct 13, 2021
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Online exchange

I have order blue saint denim jacket from koovs. But the size is not fit . So I apply for exchange. So expressbees delivery boy come and collect my ordered jacket. Today 10 days passes my exchange jacket of M size is on hold. They are not delivering. When i msg them they are only saying your jacket is not reached to warehouse, it is in process.
My order id = 7879729
Return ref no.= 8A41FA...
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S
Shafaque khan
from Ranchi, Jharkhand
Oct 1, 2021
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Regarding refunds amount which Ive not received

Address: Gurgaon

I’ve returned the product through expressbees due to quality issue and I’ve nit received the refund amount till now.I’ve tried to contact through mails calls and social media accounts but they are not replying back and they are not bothering about my problem at all.This is complete scam and fraud.My order id is7874215.Please help me getting my refund back and resolve it as much as possible....
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P
poorvisa nisar
Sep 23, 2021
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Order no 7859461 not delivered

I have placed the order on 24 th August 2021 and it’s almost a month and I have still not received the order.
I am not getting any reply on mails from them....
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A
Andnet
from Lucknow, Uttar Pradesh
Sep 18, 2021
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Didn't get any order details or confirmation from the app

Hi, i have placed an order and paid 1075.
KOOVS Application is not showing the order number nor details. However the amount has been debited from my account but didn't get details of the order.
Kindly revert back to me ASAP with order confirmation details
Either refund the amount....
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B
Balachander14
Sep 17, 2021
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Delivery not done from Last 10 days

Order I placed on 4 sep and delivery date was on 9 sep due to my work I'm not available so I got call from courier guy when my mobile was in locker so I call back he didn't pickup so next day on 10 September I got call so I informed I'm not available so give my delivery at given address and he told okay and I didn't got any delivery I have mailed to koovs and xpress bees from 10 sep I'm sending mail I'm not getting any delivery no calls no...
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B
Balachander14
Sep 17, 2021
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Delay in delivery

Order I placed on 4 sep and delivery date was on 9 sep due to my work I'm not available so I got call from courier guy when my mobile was in locker so I call back he didn't pickup so next day on 10 September I got call so I informed I'm not available so give my delivery at given address and he told okay and I didn't got any delivery I have mailed to koovs and xpress bees from 10 sep I'm sending mail I'm not getting any delivery no calls no...
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D
Dexter pro
from Vadodara, Gujarat
Sep 17, 2021
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Regarding return of a product

Address: Bengaluru
Website: Koovs.com

I ordered 4 products from koovs and out of them I want to return 2 products, so I raised a return request on 13th September but till now they have not picked up the product. Even I tried to contact them but due to covid they are not available on phone support, So I did a mail but they are not responding on the mail also! So I am requesting you to resolve this Issue asap!...
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H
haseena yasar
Sep 6, 2021
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Money is no refunded

Address: Nechithadathil house, chegottur po, mannazi, kottakal, malappuram, Chattiparambu

I returned my dress . It is been more than a week I have given for the return. The dress is picked up on August 21.
Iam not able to contact the customer care .The number given in your app is not reachable.

Return reference no : 7B3D12
The order id is 7856165
The refund is not yet done....
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N
Navneet 2704
Sep 6, 2021
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Refund not received my Bank account

Address: Neemuch
Website: Koovs

I want to say my personal experience about koovs.com, i visited the site by seeing some relevant adds from Facebook i guess and i visited the site then i like 2 product very much and i have purchased those by making net banking payment and after 7 days later i received the product which was not fitting me at all... then i raised a request for return and refund me the money so they accepted return on 23/08/ 2021, courier picked up the parcel...
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K
Karthik Awesome
Sep 1, 2021
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Order Cancellation

I am unable to cancel my order. I have been trying to reach out to you on the customer care number but that doesn't work. Kindly, cancel my order with order id : 7860814 (Blue Saint Twin Patch Pocket Denim Jacket)...
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J
Jatind22
Aug 22, 2021
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Money paid for the order

I’ve placed an order on koovs on[protected]
The money has been debited from my account and I haven’t got any confirmation for the order...
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T
tenzin cholsom
Aug 3, 2021
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Refund not yet received though app says refunded

Hello
I am very disappointed with the customer service. They are not connecting me since few days not solving my issue with refund. I have been using this app for more than 5 years and I never face such difficult y with koovs customer care. I am not able to connect them on phone also. Is this fake app.?
Its been a month, they have not responded to my mail. They have shown refunded against the return product and didn't receive...
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