Koovs.com / Marble E-Retail Complaints & Reviews

Exactly a year ago i shopped from koovs for my birthday i bought three items from there website a pair of shoe a jacket and a trousers trouser and jacket is very loose for me though it is smallest size available on their website and shoes are bit tight for me it seems like their size chart is faulty because i bought shoes in uk 6 which is my actual size my feet don't even get into the shoes they are that much tight but they gave me the refund...

They have to mention in atleast emails that there is not return refund policy they mentioned it but it is hardly visible out of 100 people 90 are only able to see it what kind of online shopping if they don't have this type of policies
This image that has mentioned no return no refund is at below the page from where there is no offer then why anyone goes there...

I want to raise this complaint as koovs was not responding to the emails and also to the calls.. As they all are auto generated mails and calls, through which we are not able to solve our issues. And we are not understanding how to resolve our issues if they don't respond clearly....

I hav ordered 4 stuff in which koovs cancelled my one order and amount went less than free delivery amount, after that i have cancelled one order and when i recieved order they charged me delivery charges which is not correct, and when i asking them for cancel logs so that we get to know who cancelled first and amount gone less than free delivery 😡...

But they are not solving issue......

I have ordered 3 items on koovs out of which 2 were delivered and 1 was cancelled by koovs order id 7647588, i have no idea why it was cancelled.
I have already paid for the product when will i get my refund?...

My order id : 7610659

Name : Abhishek rathod

Email : [protected]@gmail.com

I have got wrong tshirt in my parcel. I have ordered another tshirt but i got different product. I didn’t expected this from koovs...

It feels like they just stole my money and ran away,

I paid for my order and the package I recieved didn't had the red jacket I paid for

It's over 22 days no response from email side

No response either on call .

They just keep ignoring me

See the attached screenshot more that 20+ emails I have sent them the computer generated response only...

I ordered 6 items via my order I'd 7533910.I didn't receive the red jacket in my delivery package, THE customer support doesn't pick up the call, It's over 22 days of delivery My order was delivered on 4 June.

I have been complaining continuously through email and have sent the email more than 20 times but the only reply they does is we are looking into matter.

I have already prepaid for the...

Well its upset to see this parcel...I av order one trouser, one top, one skirt and three dress from koovs with Awb no[protected] ..it got deliver on 22 june 2020 by xbresscees courier...I am from Dimapur, Nagaland ..I paid cash on delivery of total 2477 and when I open the packages my order items was not there instead a white coat worth rupee 447 blue saint coat was there which I had no idea...I didnot order that..kindly I want my items...

Please note i have done a shopping from the website koovs.com a few days back. The items that i was adding to cart to purchase were at discounted rate. When i read the return policy it said they can be exchanged or returned in 15 days. I made a purchase of rs. 3146. It was a cash on delivery order. I had in mind if the products will not be as per my expectations i will return or exchange them if there is size issue. Koovs team mailed me about...

They send me wrong parcel of someone from telengan worth 449. But i am from dimapur, nagaland.. And i paid 2477 because in the parcel it was my billing address but wen i open it was not my ordered items... I need my exact order items as soon as possible i paid alredy cash on delivery... My awb[protected]...

Size issue...

I placed my order on 10 june 2020. Of 5 items. I have received my parcel today. But 2 items are missing in. Please clear this out as soon as possible.
Order id is : 7590023...

Some products used or missing in parcel i paid 2777 rupee for this,

Plz provide me refund of missing, used products,

Order no. 7591385...

Koovs sending me, used product, 1 product missing and 2 is very low quality,

I was paid 2777 rupee for this local item or missing used items,

Order no. 7591385

And not have return exchange option

Plz help for providing refund...

I wanted to return some items so i self shipped them through local courier service as they told me there is no pickup service available in my area. So i self shipped them and parcel got delievered to their mailroom on 13th june, morning received by ashish kumar. Till now i got no update regarding my return processing even though i mailed them too many times they only assure me to reslove it and did nothing i got no satisfactory reply.br...

I have placed a pre paid order on 23rd may and order hasn't been shipped yet. No reply to emails or calls. No option of cancelation. No one has provided any information on the delivery date....

So last month, 21 of july, i ordered 3 products (Clothes) from the online shopping app koovs for which i payed the price (₹1589) online. After some days (4th of june) the products arrived but the package only had 2 products and one was missing then i checked the app and it said “order confirmed” for the product which was missing from the package at first i thought the delay might be due to corona but after many days the product still...

This is the 2nd time this has happened. I ordered adidas original jacket but received some cheap jacket instead. It was a prepaid order and i waited for more than 2.5 weeks. Now on complaining i'm told that i can return the items as exchange is not possible. Is this some kind of fraud they are setting up? And this has been happening a lot recently....

Wrong sized product has been delivered
I ordered for size uk 6 but have received uk 9
M10 w12
Order number - 7454756
Return registered - 3 march 2020 same day it got delivered...
Return picked - 23 march 2020

Inbetween i have been in touch with koovs through mail regarding refund...

N suddenly on 8 june 2020 i. E, nearly after 2 and half months i receive a mail from koovs......