Koovs.com / Marble E-Retail Complaints & Reviews

I have wrote lot of complaint mails abd contracted customer service taken so much but dint resolve the issue. Its about my order i ve made payment in online in koovs app. And i did in month of april. I gave chennai address to delivery abd it came in the month of may but that time i dint available there coz i'd covid-19 issues i went to back my native so u requested to deliver to my native address and they replies we can't update the address...

Order# 7501738

No call from the team and package still undelivered since 25th may...

I can't receive any updates regarding my orders. It's shows still in progress...

I have got the wrong order. This is not what i ordered for. Even after raising multiple queries there is no reply. Please please look into my matter. N initiate my request. My order no is 7523677. I am attaching the invoice...

On 24 may I have already received 'order id- 7519141' with 'track Id: [protected], Including three products but one product (sandals) is not what I ordered! So I wanted to return that but just as shown in the pictures in order details showing it's still "intransit!" So I 'couldn't able to to return!' I have already raised complaints two times but I've got no response at all from koovs.com....

I ordered 3 products total rs 1363 but order cancelled in the payment page. For that the money was debited from my account. After few days i only got 768 rs. But i have paid 1363 rs total. How is this possible?? I mailed about this atleast 15 times but there is no solliution nd also no reply many times. The call support is not working now. So how can i get my full refund?? Pls help. Now in this situation i want a ph call from koovs nd my...

Two days ago i have received my order 7519141. But one of the product is not what i ordered. I want to return that product but i couldn't because the status on the app still showing it's 'intransist'! I'm requeed to fix that problem as soon as possible so i can return the product, i tried to connect through mails but didn't get any kind of reply!!!...

I have placed an order 8th may 2020. But i haven't recieved any update on the order. It has been three weeks. Please make it delivered as soon as possible. My order id : 7509070....

My order no 7493625 one product is missing. I have order 4 products only 3 received
The parcel was broken and resealed with tap i will attach the picture i have infrom the delivery man he told he have to responsibilty tell to koovs
This is how you do prepaid order customer. I need a reply? This will be the last time i purchase i[censored] dont reply
I have sent mail several times but you have not replying...

I have placed an ordered for 1203rs almost all the items were shipped and only one item was left to be shipped but by mistakenly i cancelled the order they deducted the shipping amount of 199rs and refunded 60 rs only want full amount back the product was also not available with them but the charged the shipping....

If i have received my product and i want to return it but on the app it is still showing the status as shipped!! How will i return it to you? I have no option and when i call to customer support there’s no one to answer and if these defective products did not get replaced i assure that koovs in not going to fool no one anymore and this thing happened to me the previously! Koovs is going to be sued!!! Contact me asap [protected]!...

I am still awaiting for my refund the payment was done for 1260 however i have only received 740 in my account
I have sent an email several times to support but there is no response
Order number 7514233...

Hi,
I have multiple orders pending from KOOVS, and none have been updated, other e-commerce websites are delivering, so why aren’t these getting updated?
Orders :
7502315
7517038
7517043
7517665
7523975...

It's been more than 2months now but I haven't yet received the refund for the returned product. I have exchanged more than 10 mails over the past two months but the problem is still not resolved and I haven't been refunded yet. All the other ecommerce platforms are working so efficiently but koovs is highly disappointing....

I had order clothes from but i cancelled the order due to some. They said that they gave the refund in 7 to 10 but 10 days passed i didn't get my refund back. The order number is 7508052

Koovs care (Marble)

May 11, 2020, 6:58:20 pm gmt+5:30

Dear customer,

Greetings from koovs.com!

As discussed in previous email, we would like to inform you that the amount of rs 1256/-...

I just bought 3 jackets today and checked them out and my money got deducted from my account and still it is not showing in my order list....

On 7 may at 2:17:30 am I tried to place one order with amount of INR 1310 but when I was odering with Google pa your application stopped working and then amt deducted from my acount but order has not been placed who's gone bear this amount Please tk action....

Its been 40 days, i didn't get my refund.
Return reference number : be03c3

Order number : 7436514

Name : jeevan kumar seerapu

Mail : [protected]@gmail.com

Phone number : [protected]
Their team stopped replying me on gmail

But those guys are so active on social media to conduct some contests but not to serve their customers complaints.

I sent...

Date: 05/03/2020
Order Id: [protected]

Payment has been decucted but the order was not confirmed.
Could you please look into this.
Deducted amount : Rs 1655.00...

Sir i have ordered clothes in koovs amount was debited from account and they didnt showed order id and koovs messege what sir are you taking amount and trying to cheat...