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Koovs.com / Marble E-Retail Complaints & Reviews

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2.9
Updated: Jun 16, 2023
Complaints 402
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232
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170
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Koovs.com / Marble E-Retail reviews & complaints page 5

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P
Pradeephenry
Jun 5, 2020
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Address: 9/a singavaram salai r.c krishnapuram gingee -604202

I have wrote lot of complaint mails abd contracted customer service taken so much but dint resolve the issue. Its about my order i ve made payment in online in koovs app. And i did in month of april. I gave chennai address to delivery abd it came in the month of may but that time i dint available there coz i'd covid-19 issues i went to back my native so u requested to deliver to my native address and they replies we can't update the address and don't have option to deliver in alternative address. So in that case i ve replied to the mails says like cancel the product and refund the money. Its been one month i am following abd writing mail but still i dint get any response nothing happened
+1 photos
Aug 12, 2021
Complaint marked as Resolved 
Koovs.com / Marble E-Retail customer support has been notified about the posted complaint.
Verified Support
Jun 08, 2020
Koovs.com / Marble E-Retail Customer Care's response Dear Pradeep,

Greetings from KOOVS.COM!

We apologize for the inconvenience caused. We have checked that your order has been delivered already. Please check and confirm back at [protected]@m-eretail.com.

For any other assistance, please feel free to write to us at '[protected]@m-eretail.com'. We will be happy to assist you

Best Regards,
The KOOVS Team

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    Sujata Maharana
    May 31, 2020
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    Order# 7501738

    No call from the team and package still undelivered since 25th may
    Koovs.com / Marble E-Retail customer support has been notified about the posted complaint.
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      D
      Daryl Raj
      May 31, 2020
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      I can't receive any updates regarding my orders. It's shows still in progress
      +1 photos
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        J
        Jessica Saldanha
        May 29, 2020
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        I have got the wrong order. This is not what i ordered for. Even after raising multiple queries there is no reply. Please please look into my matter. N initiate my request. My order no is 7523677. I am attaching the invoice
        Koovs.com / Marble E-Retail customer support has been notified about the posted complaint.
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          M
          Mayuri Mali
          May 28, 2020
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          Address: M. G. Vidyalaya, pravaranagar, taluka-Rahata, Ahmednagar. pin code :413712

          On 24 may I have already received 'order id- 7519141' with 'track Id: [protected], Including three products but one product (sandals) is not what I ordered! So I wanted to return that but just as shown in the pictures in order details showing it's still "intransit!" So I 'couldn't able to to return!' I have already raised complaints two times but I've got no response at all from koovs.com. I don't know what's wrong with this site only one item status got updated to delivered and the wrong item(which I want to return) it's showing it's shipped/ intransit! on this site they are saying that it will take 2-4 hours to get status update but it's more than 5 days now! I'm losing my patience. I've got WORST EXPERIENCE on koovs.com! FIX YOUR SITE! UPDATE THIS ORDER ASAP! READ mails & DO REPLY & HELP as you promise!!!
          +5 photos
          Koovs.com / Marble E-Retail customer support has been notified about the posted complaint.
          Verified Support
          May 29, 2020
          Koovs.com / Marble E-Retail Customer Care's response           Dear Customer,

          Greetings from KOOVS.COM!

          We apologize for the inconvenience caused. Kindly check the reply on your email and share the necessary details to proceed further.

          Further, please feel free to contact us our customer care on ‘[protected]’ or email us at ‘[protected]@m-eretail.com’ (Monday to Saturday 10 am to 7pm) for more clarification or any other assistance. We will be glad to assist you.

          Best Regards,
          The KOOVS Team

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            A
            Arghya rooj
            May 26, 2020
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            I ordered 3 products total rs 1363 but order cancelled in the payment page. For that the money was debited from my account. After few days i only got 768 rs. But i have paid 1363 rs total. How is this possible?? I mailed about this atleast 15 times but there is no solliution nd also no reply many times. The call support is not working now. So how can i get my full refund?? Pls help. Now in this situation i want a ph call from koovs nd my full refund. Thnks
            +1 photos
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              M
              Mayuri Mali
              May 26, 2020
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              Two days ago i have received my order 7519141. But one of the product is not what i ordered. I want to return that product but i couldn't because the status on the app still showing it's 'intransist'! I'm requeed to fix that problem as soon as possible so i can return the product, i tried to connect through mails but didn't get any kind of reply!!!
              Koovs.com / Marble E-Retail customer support has been notified about the posted complaint.
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                S
                Shashank Srinivas
                May 26, 2020
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                Address: Koovs Marketing Consulting Pvt. Ltd 3rd Floor, 77 A Sector-18, IFFCO Road, Gurgaon - 122015

                I have placed an order 8th may 2020. But i haven't recieved any update on the order. It has been three weeks. Please make it delivered as soon as possible. My order id : 7509070.
                Koovs.com / Marble E-Retail customer support has been notified about the posted complaint.
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                  B
                  Bijilas Gulas
                  May 26, 2020
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                  My order no 7493625 one product is missing. I have order 4 products only 3 received
                  The parcel was broken and resealed with tap i will attach the picture i have infrom the delivery man he told he have to responsibilty tell to koovs
                  This is how you do prepaid order customer. I need a reply? This will be the last time i purchase i[censored] dont reply
                  I have sent mail several times but you have not replying
                  +3 photos
                  Aug 7, 2021
                  Complaint marked as Resolved 
                  Koovs.com / Marble E-Retail customer support has been notified about the posted complaint.
                  Verified Support
                  May 26, 2020
                  Koovs.com / Marble E-Retail Customer Care's response                   We apologize for the inconvenience caused to you. We would like to inform you that your complaint is being addressed on priority as it has been forwarded to the respective department hence, we would request you to provide us some time and we will assist in resolving the complaint on priority
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                    A
                    ayesha simpy
                    May 23, 2020
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                    I have placed an ordered for 1203rs almost all the items were shipped and only one item was left to be shipped but by mistakenly i cancelled the order they deducted the shipping amount of 199rs and refunded 60 rs only want full amount back the product was also not available with them but the charged the shipping.
                    +3 photos
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                      D
                      Damanpreet Singh 27
                      May 23, 2020
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                      Address: Koovs Head Office Address: Marble E- Retail Pvt. Ltd, 75 D gate No. 2, Sector 18 Gurgaon- 122015.

                      If i have received my product and i want to return it but on the app it is still showing the status as shipped!! How will i return it to you? I have no option and when i call to customer support there’s no one to answer and if these defective products did not get replaced i assure that koovs in not going to fool no one anymore and this thing happened to me the previously! Koovs is going to be sued!!! Contact me asap [protected]!
                      Koovs.com / Marble E-Retail customer support has been notified about the posted complaint.
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                        D
                        Diveshh
                        May 22, 2020
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                        I am still awaiting for my refund the payment was done for 1260 however i have only received 740 in my account
                        I have sent an email several times to support but there is no response
                        Order number 7514233
                        Koovs.com / Marble E-Retail customer support has been notified about the posted complaint.
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                          R
                          Rashmi Daga
                          May 22, 2020
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                          Address: Marble E-Retail Pvt. Ltd. First Floor, Plot No 54 B, Sector-18, Udyog Vihar, Gurgaon, Haryana - 122015

                          Hi,
                          I have multiple orders pending from KOOVS, and none have been updated, other e-commerce websites are delivering, so why aren’t these getting updated?
                          Orders :
                          7502315
                          7517038
                          7517043
                          7517665
                          7523975
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                            B
                            Bugsbunny1234
                            May 22, 2020
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                            It's been more than 2months now but I haven't yet received the refund for the returned product. I have exchanged more than 10 mails over the past two months but the problem is still not resolved and I haven't been refunded yet. All the other ecommerce platforms are working so efficiently but koovs is highly disappointing.
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                              A
                              A.D GAMER
                              May 21, 2020
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                              I had order clothes from but i cancelled the order due to some. They said that they gave the refund in 7 to 10 but 10 days passed i didn't get my refund back. The order number is 7508052

                              Koovs care (Marble)

                              May 11, 2020, 6:58:20 pm gmt+5:30

                              Dear customer,

                              Greetings from koovs.com!

                              As discussed in previous email, we would like to inform you that the amount of rs 1256/- has been initiated on[protected], with refund reference number '30000801300128131259925' and it may take 7-10 working days for the amount to reflect to your account.

                              Further, please feel free to write us back in case you need any assistance. We will be glad to assist you. We really value your association with us & therefore, would love to serve you in future.

                              Best regards,
                              The koovs team ​

                              Shop the latest trending styles
                              Head to koovs.com now
                              Koovs.com / Marble E-Retail customer support has been notified about the posted complaint.
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                              They show refunded but they didn't refund back my money..

                              Did not get refund.. - Comment #3685067 - Image #0
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                                Ankit.tiwari
                                May 19, 2020
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                                I just bought 3 jackets today and checked them out and my money got deducted from my account and still it is not showing in my order list.
                                +2 photos
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                                  Y
                                  Yuvraj singh Mundra
                                  May 7, 2020
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                                  On 7 may at 2:17:30 am I tried to place one order with amount of INR 1310 but when I was odering with Google pa your application stopped working and then amt deducted from my acount but order has not been placed who's gone bear this amount Please tk action.
                                  +1 photos
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                                    J
                                    Jeevan Kumar Seerapu
                                    May 4, 2020
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                                    Address: Gurgaon, Haryana-122015

                                    Its been 40 days, i didn't get my refund.
                                    Return reference number : be03c3

                                    Order number : 7436514

                                    Name : jeevan kumar seerapu

                                    Mail : [protected]@gmail.com

                                    Phone number : [protected]
                                    Their team stopped replying me on gmail

                                    But those guys are so active on social media to conduct some contests but not to serve their customers complaints.

                                    I sent them many mails.

                                    Their customer care is #.
                                    Aug 12, 2021
                                    Complaint marked as Resolved 
                                    Koovs.com / Marble E-Retail customer support has been notified about the posted complaint.
                                    Verified Support
                                    May 04, 2020
                                    Koovs.com / Marble E-Retail Customer Care's response                                     Dear Jeevan,

                                    Greetings from KOOVS.COM!

                                    We apologize for the inconvenience caused.

                                    As discussed over the call already, please be rest assured that we will start updating the Quality Checks for returned shipments as soon as the situation is back to normal. Therefore, we request you to kindly wait.

                                    We appreciate your patience and understanding in this regards.

                                    Further, please feel free to contact us our customer care on ‘[protected]’ or email us at ‘[protected]@m-eretail.com’ (Monday to Saturday 10 am to 7pm) for more clarification or any other assistance. We will be glad to assist you.

                                    Best Regards,
                                    The KOOVS Team

                                    Shop The Latest Trending Styles
                                    Head To KOOVS.COM Now
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                                      D
                                      Deepak Ramana
                                      May 3, 2020
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                                      Date: 05/03/2020
                                      Order Id: [protected]

                                      Payment has been decucted but the order was not confirmed.
                                      Could you please look into this.
                                      Deducted amount : Rs 1655.00
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                                        S
                                        Sanath Iyengar
                                        Apr 7, 2020
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                                        Sir i have ordered clothes in koovs amount was debited from account and they didnt showed order id and koovs messege what sir are you taking amount and trying to cheat
                                        +3 photos
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