Koryo Complaints & Reviews

Hi,

I watch your show regularly and appreciate your help which you are providing to people. It such a great job which you are doing.
I also need your assistance as around 2 yrs back i bought a vacuum cleaner of Koryo Electronics from Big Bazaar (EDM mall Kaushambi Gzb) but unfortunately around 6 months back i lost the dust bag of my V.C. I contacted so many times to Koryo customer care deptt. and asked for new bag but every time they provide me their local service center's no. in Faridabad and never give me any request or complaint no. even I asked every time and their service center people neither provide me my bag nor respond properly. They just tell me every time that we are forwarding your request to our Head quarter and will contact you within 2-3 days but till date I have not received any single call from them.

Big bazaar is also cheating their customers to sell such products which customer service is so bad and after sell they do not take any responsibility.

Please help me get rid out of this as due to unavailability of dust bad my Vacuum cleaner is totally wastage for me.

V.C. model no. KVC[protected] watt)

Suraj Singh
C-548, Chawla Colony Ballabgarh
Faridabad Haryana 121004
Near Olympia health club.

mail. surajsingh.[protected]@yahoo.co.in / suraj.[protected]@relianceada.com
Mobile. [protected]

Hi,


Please be informed that I have purchased a 32 inch. KORYO LED TV (model: KLE- 5523V11) on 15th. August 2011 (received on 18th.), and found one of its speakers are not working when installed by your representative on 20th. August.


I have logged a complaint (ticket no: 339137) on 22nd. for the same to your customer care (ph:[protected]. To my utter surprise, I have received no response till today. Speaker is not replaced and TV is making some abnormal sound. The CSR has told me that spare speaker is not available and as soon as it will be, they are going to replace it.



It has been long since, you have supplied me a defective TV. I would not prefer to compromise with the quality of my purchase. I have paid the full amount of your demand, but you have failed to supply the quality product, even you are not turning up for replacement of a mere speaker. Your customer care department says that the concern department is not responding after several requests made by them, and lastly suggested me to write this email to you.



This has been enough to me. I request you to replace the whole at once, otherwise I have to seek legal suggestion.


Regards
Amit Chauhan
Mob: [protected]

i purchased microwave of koryo make from big bazar in EDM on 24-10-10.it is under warranty. it is not working since 6 sept 11. I registered the complaint at the service centre. compaint no 291123. it has not been repaired as yet . the people attending the call including Mr. Manjeet and Mr neeraj feel concerned and assure it will be done soon but it has not been repaired as yet. I am afraid that they are wasting time so that period of warranty is over on 24 oct 2011. will they repair it or not. even if they repair will they extend the period of warranty by the no of days they have taken to repair.since the time taken to repair is going to be between 36days to48 days if they repair during the warranty period.
i am afraid that they may repair with parts which will last for a few days so that the date of warranty is crossed somehow.
i request official in responsible position i9n koryo and big bazar intervenes and ensure that the part which is out of order ir replaced by a new part so that the equipment works for the normal life of the equipment. a telephone call will be appreciated at [protected]

Complaint number: 342607 and 345137
Receipt number: 8087

This is with the reference of a technical issue with my window AC. I had made my complaint regarding no cooling and the engineer visited my premises on 14th Sep 2011 to rectify the problem.

The engineer found the problem with the AC gas and hence advised us to refill the same, as the AC is out of warranty so we paid Rs. 1750.00 for the same. It worked for the whole day and night and the next day it was not cooling the room.

This is where the harassment started, I called to the engineer (Sanjay - [protected]) the one who came and did the refilling, he even advised me that the refilling of gas is for 3 months.

I called him and there was no response from his end. Hence I called to the Jeeves service centre on[protected] and It was promised to me that the engineer will come again to check on 15th. When no one came I called the service center again and spoke with Mr. Anil, he said that the engineer will come definitely on next day (16th).
When no one came, I again contacted the service centre and it was told to me by the person that the engineer will come on Monday an because of the weekend (17th and 18th) he cannot come in weekend.... but was promised that the engineer will come on Monday (19th)...

I had simultaneously even updated the customer care on [protected], as I was very frustrated and harassed my the mis-commitments of the service center employees, The lady Ms. Sonia promised me that the engineer will come on Monday.

When I asked her to provide me the email address for complaints she says that there is no complaint email address and gave me ([protected]@koryoworld.com) and provided me a contact person as a Nodal officer to handle complaints i.e Mr. Radhacharan - [protected]. I tried to contact to Mr. Radhacharan but he never picks the phone and whenever picks the phone he disconnects the call after hearing the complaint. Such an awful person and that needs to be wrecked off from the company ASAP, as the person even dont want to listen to the customer grievance and complaint.

The engineer finally turned up and checked the AC, he found that the gas was leaked out (which I was telling from past 6 days) and said that they were not carrying the gas kit and hence cannot do the needful to repair the same. He says that they will send someone to repair it again. At this point my frustration level crossed the bars.

Hence I again contacted to customer care and spoke with a senior person Ms. Alisha, as no one had arrived the next day as well... she promised me that she will get in touch with the Service centre and will arrange an engineer again.

Two engineer (same engineers who did the work previously) came today and they checked the AC and found that the gas needs to be filled, but they even says that the coil needs to be changed as well. They didnt found the problem the first time and says that this might be charged again.

If there is the problem with the coil than this needs to be rectified in the first place!!! because the gas leaked within 24 hours. Due to their inefficiency and lack of knowledge I wasted my time and money and gained harassment. Lots of phone calls and a lot of my Dad's time as well.

I need to mention here the misbehave done by Mr. Radhacharan, as he denied to talk with me when the engineer dialed his number from his phone... he simply denied to talk with the customer and passed the message to the engineer to advise me to call the customer care or service centre.

The service centre says to contact to customer case and vice-versa.

I need to even mention that the engineer who gave me the receipt for the work done, there is no address mentioned of Jeeves Consumer service of Delhi. The receipt belongs to Bangalore and is not legal to give me the receipt of a service centre in a different state.

I simply need my refund for the service which wasnt provided to me at all!!!

No one is actually listening to my complaint and resolving the same. I am even shocked that Koryo dont even have a proper channel to listen and resolve to the customer's complaint and no Nodal officer or manager is assigned to keep an eye on the service centre work and the rest of the framework.
The brand has simply lost its image in my and my family's eyes. We promise that no one in my family and my entire friend circle will ever buy any product from Koryo.

And thanks that you gave and set this example because we were about to place an order of 9 ac's for our office, but we will surely move with some good brands. Beleive me this one problem will lead to many loss in sales, and I make sure that will happen.

Unsatisfied & Harrased Customer
Prateek Jain
91-[protected]

I bought a KORYO 32" LED tv, there was a manufactuing defect in poduct and it's speakers didn't work from the day first, I contacted to call center but they did not provide any service and talked very rudly,disconnect the phone . It has past one month but no response from their side. I have very bad experience and strongly reccomend to not buy any KORYO products.
Devendra Singh
[protected]@rediffmail.com
[protected]

Hi,

I have bought a Koryo Microwave Oven with digital display. After 6 months, it got stopped working and we have registered a complaint with Koryo Customer Care (complaint no. 336260) on 7th of August. After repeated calls on this complaint a person came to my house and found that there is some problem with some part and taken this part to service centre.

After a week I have started calling customer care again to know the status of the complaint. The customer care people making some false promises saying it will take one more week to get it repaired and till now the problem not got solved.

Here the problem is making false promises and mis-communications. When I called them two weeks before they said they have got approval for the new part as the old part was not functioning and it will be replaced in two days. When I called them one week back, they said they were kept the old part under observation and they will keep that for one week.

Since that one week was over, I called them today and they were saying the same thing again that the part is under observation.

I am vexed up with the followups and I don't know when will I get this. Can somebody from future group or Koryo look in to this matter? (No cock&bull stories please, I want my oven repaired ASAP).

People who are looking for reviews/complaints before buying Koryo Electronics, Please think 10times before buying Koryo Electronics, they are cheap but not worth.

Lakshmi
[protected]@yahoo.co.in

1. AFTER PURCHASE OF AC I WAS NOT GIVEN MY INVOICE COPY, THE PERSON TOLD ME THAT YOU WILL RECEIVE IT AFTER COMPLETING THE INSTALMENTS. I INQUIRED FOR THE SAME YOUR EXECUTIVE TOLD ME IT WAS SUPPOSSED TO BE COLLECTED DURING THE DEAL.i have delivery chalan for the same
2. WHEN I HAVE RECEIVED THE AC I WAS BEEN TOLD THAT I WILL RECEIVE A 12 FEET COPPER PIPE WITH THE INPUT BUT IT WAS NOT THERE.
3.I WAS SUPPOSED TO GET 2 FREE SERVIE FROM KORYO BUT AFTER 16 MONTHS ALSO TILL DATE RECEIVED ONLY ONE.
4.TWO MONTHS PRIOR I HAVE COMPLAINED ABOUT THE COOLING EFFECT OF MY AC. KORYO PERSON CHECKED AND TOLD ME THE QUANTITY OF GAS IS NOT SUFFICIENT TO GIVE COOLING EFFECT. GAS HAT TO BE FILLED.I WANT OT KNOW DO YOU THINK THAT WITHIN 14 MONTHS A AC WILL FACE GAS PROBLEM.I HAVE A LG AC FOR LAST 2.5 YRS I HAVE NOT FACED THE PROBLEM WITH IT.THE KORYO PERSON SAY THEY WILL CHARGE 1800 RS FOR THE SAME. AND EVEN IF I THINK OF FILLING GAS DO YOU THINK THE GAS COST SO MUCH.

I have purchased a 32" HD LCD TV of company Koryo from Big Bazaar on 28th Feb. Its just passed 4 months and Its Screen pixels gone off. Initially started by single iine. Day by day its increased and now. half of the screen display gone off. i had booked my complain from 20 days. The service man waiting for the Approval to replace. he has checked everything. He had taken pictures too. The service man number is [protected]. my mobile number is [protected]. My name is Divyesh Thakorbhai Patel. Complain had booked with my name..

I bought a microwave oven form big bazaar , Treasure Island Mall,MG Road,Indore.
From last 4 days microwave oven is not working and I have booked the complaint at the service station of the company 4 days ago and reminding every day about the complaint .Yet it is unsolved.After sell service very poor ,irresponsible and negligent.
NEVER BUY KORYO PRODUCT IN FUTURE.
NO AFTER SELL SERVICE
NO PHONE NUMBER< NO EMAIL ADDRESS AVAILABLE
Product:-KORYO microwave Oven
Model No. KMC2122
Serial NO.:-ACKMC2122A09K-0220
Dated :- 23/01/2010 Purchased
Form Big Bazaar , Treasure Island Mall,MG Road,Indore
authorized service center cool home refrigeration ,Indore
Phone No.[protected]
Cell No.:-[protected]

Sir/Madam,

I have a Koryo 21" Color TV that is not working. I searched for the service center numbers which are given as follows:

ADDRESS P-84A, C I T ROAD, SCHEME-IVM, BELIAGHATA, KOLKATA 700010
CONTACT PARTHA PRATIM CHOUDHARY
MOBILE [protected]
EMAIL ID FAVOURITE.[protected]@GMAIL.COM
PHONE 1 [protected]
PHONE 2 0

ADDRESS 6/14, PODDAR NAGAR, PRINCE ANWAR SHAH ROAD, KOLKATA -700068
CONTACT SUBRATA MANNA
MOBILE [protected]
EMAIL ID [protected]@YAHOO.CO.IN
PHONE 1 [protected]
PHONE 2 0

When I called on the numbers, the concerned people are saying the numbers are incorrect.

Please assist me with the correct service center contact details.

Thank you,
Manisha Agrawal

I havew purchases a microwave of koryo brand in feb 18 2011,now i am having some prob with that, i made a complain in big bazzar electronics department gurgaon and a person ashok has given me complain no and said within 48 hrs technition will come to my place but its been 4 days no one came to my place and now Mr. Ashok is not behaving properly he is misbehaving with me his no is( [protected]),now he is not picking the ph from my no. i dont think that its good for your brand(koryo)

I had purchase a 1.5 ton Split AC of Koryo Company from Big Bazaar Delhi on 5/04/2011, since I had purchased it I am getting trouble, Fins once close dont Open and stuck due to manufacturing defect. I had complaint it many times in service centre to Mr.SANJEEV DAWAR MOB: [protected] my complaint no are AC 37789; 319959; 323507, service centre people come 2-3 times & each time they mentioned in report " these fins to be replaced", body part is covered in one year warranty & this is manufacturing defect. After repeted reminders no action has been taken and each tome Mr.Sanjeev says they have booked parts for replacement but Mr.Naresh (Koryo HO) Mob: [protected] is not supplying that part to them, I also visited Big Bazaar for replacement as this is new one, they says untill Mr.Naresh permit them they cant do replacement.

This Koryo brand is giving 5 Years on compressor & 1 Year on body parts, they are just fooling people. When they dont have spares how they can do replacement. I am suffering for simple body part how they can support on big failures. I suggest all not to purchase this brand.

My home theatre which I purchased in the the moth of october 2010,from e zone outlet k star mall chembur, the day it was installed by the company representative one of the five speakers was not working as promised by the they changed the same but it took sweet time of nothing less then a month again in the month of april 2011 end it was not working so I made a complaint for which I was given a number 318926 a techinician cam after a week and I was informed that transformer and speaker is spoiled and needs to be changedand would be changed in a week inspite of making a regular complaint and I also visited ezone chembur they said they can't help in this and I m in regular touch with ms.anisha she keeps on promsising that it will be done this or coming which really iritates me. I would like to request you to kindll look into the matter and inform me at my mb.no. [protected]
Thanx
Anoop bedi

I have purchased a home theatre of Koryo brand at big bazaar Mangalore and it had a problem on the first day. I asked bigbazaar but they said they cant exchange it but i have to take it to the service. when I sent it to the service centre in mangalore they kepty it for 3 weeks and returned without repair as I had to travel abroad. This time I gave it again and they kept it for one month and returned without repair as I came on one month vacation. The responsible guy Mr. Abdul talks rudely and I dont want to keep this item without working. So iam going to throw it at bigbazaar.

I suggest NOT TO TAKE any KORYO products as they are worst than chinese items and the service is ZERO.

Please help me how to proceed for taking action against Koryo for no service?

Hello,I buy Koryo 1.5 ton A.c last year and its still in warranty period now my A.C fan motor not working i complaint many times to koryo customer care but they always say come next week but now its more than 1 month they always lie.My complaint no.is 315744.
I request you to kindly take strictly action against them.
Thanks,
Monty Monga

DEAR SIR,
I HAVE PURCHASED KORYO AC FROM BIG BAZAAR LUCKNOW ON 6/7/10, AFTER THAT I HAVE NOT GET ANY FREE SERVICE, AND ITS COMPRESSURE ALSO CREATING PROBLEM, REGARDING THIS I HAVE ALSO DONE COMPLAINT IN KORYO ON APRIL 2011, MY COMPLAINT ID IS 311522, BUT I HAVE NOT GET ANY SOLUTION TILL NOW AND THE COMPANY PERSONS ARE ALSO AVOIDING RECEIVEING MY CALL THAT'S WHY I AM UNABLE KNOW ABOUT THE STATUS OF MY COMPLAINT, THE DETAILS OF NUMBERS ON WHICH I AM CALLING ARE [protected] (MR. SANTOSH LAL, BANGLORE); [protected] (NAVESH UPADHYAY, LUCKNOW); [protected] (SANJAY LAL CHANDANI, DELHI) , I HV TALKED ON ALL THESE NUMBERS THEY PICKED MY PHONE ONLY ONCE AND AFTER THAT NOTED MY COMPLAINT NUMBER AND PROMISE ME THEY WILL REVERT BY SAME DAY EVENING, BUT IT HASN'T HAPPEN AND LUCKNOW SERVICE CENTER IS ALSO DOING NOTHING (I HAVE TALKED TO MR. VINAY SHARMA AT LUCKNOW OFFICE THEY TOLD ME THEY ARE GOING TO REFUND MONEY FOR COMPRESSURE, AFTER THAT WE WILL BUY COMPRESSURE AND REPLACE IT, BUT WHEN THEY REFUND MONEY WE DON'T KNOW), NOW PLEASE SUGGEST ME WHAT I HAVE TO DO NOW IN THIS KIND OF WEATHER CONDITION, I AM WAITING FOR YOUR ACTION AGAINST THEM AS EARLY AS POSSIBLE

I had purchased one A/c Koryo make on 30-5-10, but now its not cooling at all. I have been calling the call center ([protected]) for the past one week. They registered the complaint but nobody has come so for to attend the complaint. I think I should take them to consumer court as the product is still in the warranty period.
Rahul
#[protected]; [protected]@gmail.com

Everyday getting truble
I had purchase a 1 ton ac of Koryo Company, from big bazaar chennai 5days back, since I had purchased it I am getting trouble, its not cooling,too noisy , didn't know whats wrong with this ac, i am Still sitting in hot and my AC that i purchased that is just like a showcase picture for make my home hot in hot days, that was bad day on that day I desiced to buy this
sathiya
[protected]
[protected]

Dear sir,

I purchased Koryo split AC from bigbazar one year bach. Now its compressor got damaged.
Service center person comformed that we should change the compressor. On March end I
informed this matter to custemer care < COMPLAINT 306956,MOBIL [protected] >
till now no action from custemercare side.Please take this as seriour matter, othervise i will
go higher side custemer feedback. Because i feel bigbazar praducts/Koryo is very poor...
Regards

SHINU THOMAS
306, DEVENDER MANSION
NEAR SWAMY THEATER
SANATHNAGAR 500018
HYDERABAD,AP.

had purchased 0.8 ton split air conditioner of Koryo company from big bazar from one year back.
now A.C s compressor get damaged, i have complaint this to custemer care one month back.
But till now i didint get the ciompressor, i folloup with CC exicutive and regularly they told
compressor will get in two days. In this climet we canot able to manage without AC.I think KORYO servicing is very slow or poor. please look in to this problem
[protected]