Koryo Complaints & Reviews

I had raised a complaint (436232) around 5th Jan 2013 for my 25L Koryo water heater. A service engineer visited my residence the following Monday and told me that the tank is leaking and it is beyond repair. He went back saying that he will place a request for a new tank and it will arrive in 8-10 days’ time. Today is 50th day.

Then the below sequence of events happened –
1. Nothing happened for 8 days, I called up the engineer on his cell phone and he said he had updated his senior about it but haven’t got a reply
2. I called up the senior and he said he will get back to me (he has not got back to me till date even after about 40 days)
3. Next day I again called up the engineer to enquire but he gave me the same reply – talk to my senior.
4. Then I called your Ecare number and I was told the tank has been shipped and the request would be resolved in this week (that was 3rd week of Jan).
5. During this time, I again called that ‘senior’ of your engineer and he told me that it’s not under his area and I should get in touch with some Mr. Sanjay on [protected].
6. Mr. Sanjay told me he will check and get back to me (he has not got back yet)
7. Nothing happened in that week and I again called Ecare and was told the tank was not available yet and it will be available in this week and then shipped and the problem would be resolved.
8. No action in that week as well after which I again called Ecare and escalated this.
9. In the meantime, I was getting a call from someone at your end almost every Saturday asking about the status of service request resolution. But that’s all.
10. When I called customer care again in week 4 & 5, I got to know that the service engineer has given the below updates (by the way, I have not given any such reply on any of your calls):
i. that I am not responding to the calls
ii. that I am out of Pune till some weird date
iii. that I have asked them not to come without the tank

There are many more steps/things/interactions that have happened apart from the above and mentioning all of those will turn this email into a 10 page letter. Just to give some quick information, I have spoken to Avani (thrice), Divya (only once, after which she could never be reached), Sanjay (thrice), Neha (once), Sumana (once), the service engineer (4 times), his senior (thrice), apart from at least 5 other people from customer service. All the named people have given me solid assurances every time that the problem would be resolved in that particular week (whichever week I was talking to them).

I have purchasred water heater from Big Bazar. thermostate not workong properly. I have made complaint on[protected]. one persons came and told they visit again with parts and replace. very much sorry to write that more than 40 days has been passed but non came to repair or replace. Now I have no alternate to move in Consumer Fourm to file complaint with loss/damages. Mahendra Agrawal, L-1/101, Silverline Apartments, Opp. BBD, Faizabad Road, Lucknow

Dear Sir,
Reference: Complaint No.425364 dated 10/15/2012 12:28 PM.

I have deposited my defective Koryo Water Heater 3L Model KWHINIat KORYO SERVICE CENTRE, JAIPUR vide Customer ID 12/26/2012JASC[protected]on 12/26/2012 at 1:25:49 PM.

The Water Heater has not been returned to me at my residence Flat No. M-013, Ashiana Utsav, Kalwar Road, Jaipur -303706 so far despite repeated complaints and phone calls.

I am senior Citizen aged 70 years and staying at Senior Citizen active living, WHERE FACILITY FOR INSTALLATION HAS BEEN PROVIDED BY THE BUILDERS.

Therefore, I request that my complaint may please be redressed at the earliest.

we bought a vegetable chopper of KORYO, its under warranty period and it malfunctioned so we sent it to local koryo service center for repair,we sent it for r epair on 23.09.2012 n till date they are delaying it week by week telling the part damaged is out of stock.we called several times to their helplines n asked for the necessary repair sooner but no use.if the product under warranty had such response from the company what do we expect of after sales service,n moreover the make such attractive promises of service after sales.kindly help in the matter.

I PURCHASED A KORYO INDUCTION COOK TOP DATED 24TH NOVEMBER 2012 FROM BIG BAZAAR PHOINX MALL ALAMBAAG LUCKNOW. IT IS UNDER WARRANTY I HAVE GIVEN IT TO AUTHORISED SERVICE CENTRE ie SWASTIK CUSTOMER CARE CENTRE ON 18 DECEMBER 2012. THEY NETHER REPARING IT NOR WANT TO EXPLAIN THE REASON WHY THEY WILL NOT REPLACE. I HAVE MADE SEVERAL INQUIRY BUT STILL THEY ARE NOT RESPONDING.

I bought a induction cooker of koryo from big bazzar dhanbad in september and within 2 weeks the glass plate got crashed and the heating coil was visible . I went to the nearby Service Centre i.e. Parmila Electronics , Bank More .Thereafter I was told from Kolkata's Service centre that it cannot be
repaired and I shall be provided with a new induction cooker. ....But I don't know What's the matter ? Today Its 21st December nearly 3 months from the date of submission of the defected piece and I have not received a new one yet ? Please help me out

I purchased Koryo Washing machine from Bangalore Big Bazaar Lido on 22 Oct 2011.
Slip No. 873
Bill No. T9/31580
LP Code . [protected]

Since the time i purchased , it started showing defects.My washing machine automatically stops while running or does not start at all .
In 1 year i had to complain 10 to 15 times. But in spite of so many complains the Technician could not resolve the problem.

Every time i complained i had to follow up continuously with customer care and then the technician would take his own gala time and come to check the problem after 14 or 15 days .And every time he came he would say the same story that the PCB board has problem and has to be replaced .He says the PCB board will be replaced in 7 days but it gets replaced after 2 month .Even after PCB board is replaced the problem exist and again my complain cycle starts .The technician has taken my PCB board twice .Till date the problem exist .

I have complained again to the customer care with my complain number as 428743 .They told the technician would come in 48 hrs but it has been more than a week no one from service centre has responded. I call up the customer care daily to just get the answer "The technician will attend today" but till date the technician has not even called up .

Also last time i spoke to the customer care an executive who told his name as "Kapil" has been so rude that i really felt frustrated and decide to go to Consumer forum and will also take this up with Consumer court. Firstly Koryo sold a Defective machine for 10000 and then there customer care and service centre offers such a poor service.

we bought a koryo 1.5 ton Split AC in chennai from EZone on 5th march 2012. it is installed on 6th march. For the first ten days it work well.But later there is a problem regarding cooling. We make a call to EZone guys. The technician came and said that the installation had not done properly. So they send the installation person again, it works well for only 2 days and the problem starts again.Though we make continues call to Ecare no one is responded. We were out of the country for three months and came back in august. And we make the calls again started from 9th of august 2012. Till now(7th of november 2012) there is no response from them.The Customer care people are saying the same dialogue, that is " The Person will come in a week". But the dialogue is repeating when we call to them but no one came to resolve this. This is really irritating. My Ecare request number is:414997. As most of the people know how difficult to live in chennai with out an AC(It is not for "luxury" it is a "need" in Chennai weather conditions). But we are spending all these days like hell....

Purchased Split AC(1.5 ton) Koryo Co. made from Big Bazar,Aditya Mall, Indirapuram, Ghaziabad. Its Voltage Stabilizer stopped worked after 4 months. Since the item was under its warranty period I made complaint at Big Bazar, Aditya Mall and defective stabilizer was handed over at Big Bazar.vide complaint No;-422341. Assurance was given that the defective stabilizer will be repaired very soon. It is regretful that after making several visits to Aditya Mall it is not replaced till date. On 28th Oct.. when contacted on phone the personnel misbehaved and ordered me to approach KORYO Service Centre, Luxmi Nagar, Delhi. I just fail to understand why my voltage stabilizer is not being replaced ? I want to know what is MY FAULT?

On lodging complaint I got phone call on 30th Oct. from Ms Sonia( Phone No; [protected]) who advised me to collect the stabilizer on 31st Oct. from Big Bazar, Aditya Mall, Indirapuram. Unfortunately again I was not given the item stating therein that the matter has been sent to Co. and are waiting for their instructions. Now please can anybody help me know where and when I will get the replacement.
Waiting for early response.

RAVINDER SATHOO [protected]

[protected]@YAHOO.CO.IN

Dear Sir /Madam,
This is to complain that I had put Biryani to cook @ 15 minutes, But the turn table Glass plate broke itself into pieces in 07 minutes, I had made a complaint to repalace the same,I am ready to pay whatsoever the cost maybe although it looks to be companys technical fault,My complaint has been given a monthback no action taken,The Cusomer Service executive,says we have forwarded the complaint and very early shall get back to you,Nothing so far has turn up, What to do ? My Complaint # is 420117,Dt-09/09/2012.
Dr Bharat Verma
Thakur Complex,Kandivali East Mumbai
[protected]

I recently purchase koryo mixer grinder at big bazaar, saharaganj, lucknow on 15 august 2012 . Now it stopped working. Called customer care several times, no response. Poor brand!!
Bill No.- 0001059

Navneet Baranwal
[protected]

I have purchased a KORYO home theater from a mall in Gurgaon. Soon after the purchase it got faulty. Under warranty period it got repaired in service center days after following the center for 35 days. After 10-15 days it got faulty again, and now u will be surprised to read that the system is lying in service center since first week of April 2012. I have approached all the contacts available from any sources , most of the persons will make a fool o[censored],( as those are as busy as Barack Obama), my complaint no. 395541.
Now I know that KORYO product are assembled and poor quality items. I have lost my money.
THINK THRICE BEFORE U BUY A KORYO

PURCHASED 1.0t ac from big bazar Metro walk Branch, Rohini, Delhi It had been working fine .Howveevr as soon as warranty was over it conked off in the month of June and we had lodged a complaint on ecare number[protected].

The engineer came and said a part need to be replaced and also took the payment of visiting charges from us.
Till date no one has come with the part.
Initially when we called the customer care they said that part is awaited.
It is a shame on part of Pantaloon group who are the people behind Koryo that till date after following up so much nobody has bothered to inform and install the part.

This is cheating and we are going ahead to consumer court now asking the company for non performance and liquidated damages.

During the independence day sale this year (2012) i bought a Sony Bravia 26" LCD TV and a 1.5 ton Koryo Split AC form the Ezone in eMall on Chandni Chowk in Kolkata

Concern on TV
Before delivery of item i had SONy Customer service calling me innumerable times to confirm if I have received the TV when ezone hadnt even delivered me the product. The issue here is ezone sent incorrect communication to SONY helpdesk... process failure. infact when i started chasing for delivery the sales guy (ishan) asked me come and take it myself !!!

Concern on AC
Firstly there was hardly any details explained by the salesman (Kalyan). he gave incorrect information on the installation procedure and the charges involved. We had to read and observe and decide based on the deals available ourselves. Next comes the follow up for delivery. The salesmen disowned all his responsibility saying its the job of the warehouse... and finally after waiting for a full day on the committed date got it delivered at 8pm. The pain starts thereafter.. but as payment was done I had to ensure i follow up and close the issue. When the installation guy comes he says the kit is missing and he thereafter he cant do it. Now my job was to chase ezone personnel, warehouse personnel, koryo guys sitting in mumbai.. and get the installation done somehow that day as i had a flight to catch in the evening. Ezone sent an incorrect kit complaining that Warehouse ddnt send the right kit and missed it in the first place. I had to coordinate with Koryo directly to get this kit bought separately to install the AC.. which could be done only the following day. I missed my flight and had to pay 5k from my pocket to manage my official commitments. The mayhem ddnt stop here... the installation guys gave me different reasons as to why he was charging me more than what i was told. calling any of the numbers from ezone, salesman, helpdesk... nothing worked. It came down to bargaining.. and had to pay 600/- extra to save myself from the torture. The sales guys calls me after 6 days to tell me now he has the right kit for the installation!! I was cursing myself why did i have to buy an AC .. as my life was cooler before!!!

the above bitter and disgusting experience from such a big brand as future group was the last thing expected. we would prefer to go to local retail shops than go to the swanky malls when the service is so pathetic. talking to anyone will give you a bagful of excuses and some unnecessary drama with no addressal. Its a complete nuisance zone.. will ensure none of my acquaintances ever go there.

God know if anyone will even read this!!!

DEAR SIR, 27-08-12

I PROCURED ONE KORYO 15 LITER GYSER ON14-08-12 FROM E-ZONE OF HOME TOWN. NO ONE CANME TO GIVE A DEMO TILL NOW. I TRIED INSTALL FROM OUTSIDE WITH A EXPERIENCE PERSON. HE CHECKED AND SAID IT IS NOT WORKING AND CONTTACT CUSTOMER CARE FOR CHANGE. KINDLY, DO THE NEEDFUL. IT IS VERY URGENT.

PANIGRAHI
MOB-[protected]/[protected]
ADDRESS- BETA-II, GREATER NOIDA, NEAR JAGNNATH TEMPLE.
p.[protected]@gmail.com
[protected]@yahoo.co.in

The koryo oven(model no. kmc 2122) brand of future bazaar was brought
from big bazaar, empress mall, nagpur on 26. 2.2011 with 2 years
warranty. In december 2011 the oven was used for 1st time and became
out of order. After that the oven
was sent to koryo workshop, nagpur and was delivered in april 2012 but
was still out of order. After that again a complaint was filed
(complaint no. 390350 on toll free customer care no. [protected])
however till date the problem has not been rectified. They keep on
saying every time that the damaged part will come in 5 days however it
has not come till now. This is a very severe harrasement by the company
officials and a very bad service by them Please help in correction of
the defect or replacement of the equipment.

Oven is in warranty period. Repair the oven. If it cannot be repaired then
replace the oven. If it cannot be replaced then refund of the price of
oven and compensation for the mental harrasement caused due to this.

My LCD was not working and I called Koryo customer care on 21st July. Engineer came to my house and said, one part need to order. Its almost 15 days but no one came to my house to change the part. LCD is out of order and each time I called Customer care, I got answer " please give us 4-5 days". Today 4th August 2012, when I called customer care, they said they need another 10 days. They need 1 month to change the part. Even not sure if they will change it or not. This is mental harasment and they are forcing to buy new LCD/TV..

Sir,

I purchased MW oven "KMC 2323" from Big Bazaar, phoenix, UPAL Mall, CP-Sector-B, LDA Colony, Near Hotel Picadelly Alambagh on 23 Jul 2012 at 11:34 AM against TRANS No "39605", Item Code: "[protected]". I have been assured by the salesman "Mr Anand" that the appliance would be installed with demonstration by their representative at residence within 24-48hrs of purchase of the appliance. However, in spite of several telephone calls to the salesman "Mr Anand" on his mobile no "[protected]" and their helpline no "[protected]" no action has yet been taken by the concerned company. It appears that they are not concerned about the customer service which is also against their "Terms and Conditions" as explained to the customer at the time of purchase. This implies cheating/fraud and mistrust by the company to the consumer. I am not able to use the product till date in spite of making full payment. This also implies harassment and mental torture to the consumer.

You are requested to take stern action against the company and instruct company to pay compensation for the mental agony and torture caused to the buyer

Hai sir
recently i purchase two items on feature bazaar but your courier person without information coming my room but unfortunately i am not their so he calling but i am not attend 1 hour after i call back.and next day means today i am call and tell the person to today please give my friend waiting for you,and he is give you my id also,But he is coming and call me, i have not in coverage area so he go back so please kindly tell me suggestion my delivary no-[protected],
Awb No-Awb No

My Complaint No 406547 on Koryo E Care is registered on 21 Jun 2012
The technician visited informed that he ordered for a change of compressor. which is still not delivered and complaint not yet closed
today date is 13 July 2012