Kotak Mahindra Bank Complaints & Reviews

I have opened Savings bank account with Kotak dated 19/09/2008 while opening Kotak assured me that for first 12 months I do not need to maintain minimum balance in my savings account there after I need to maintain 10k. When I received my bank statement I was shocked finding bank charged me twice for non-maintenance of minimum balance.

20/01/2009 Non Maintenance Charges for Oct-Dec 08 750
22/04/2009 Non-Maintenance Charges for Jan - Mar 09 827.25

I requested bank to look in to this case and I got prompt reply as follows-
With reference to your query we would like to inform you that your account was opened under a promotional offer in which the NMC was waived subject to two conditions given below:
1. Minimum 3 transactions per month
2. Rs.5000/- should be the amount of transaction per month.
As the same was not fulfilled the offer expired. Hence charges are applicable on your account.

Which they never bothered to tell me while opening account.

I feel cheated and its hurting to loose hard earn money after paying lots of tax ;-)

Housing Loan Account No. 406178 AGAINST KOTAK MAHINDRA BANK
Customer ID No.18126723
Loan Amount sanctioned : 21, 88, 977/-
Amount Disbursed : 11, 46, 440/-

1. I had availed Home Loan from M/s. Kotak Mahindra Bank, Bangalore, as against the Flat Booked with M/s. Radiant Enclave for Rs.24, 00, 000/-.
2. Since the flat was under construction, I had availed only 11, 46, 440/- and was paying pre-emi of Rs.12, 000/-(approx.).
3. The Bank have also taken Rs. 89, 000/- towards Insurance and Pre-emi was collected towards that also.
4. Due to financial crisis, I opted to shift from 3 bedroom apt. to 2 bedroom apt., in the same project.
5. The Bank refused to transfer the loan and adjust the amount to the new flat in the same project.
6. Upon request for pre-closure, Bank is now charging 2% of commitment charges on the disbursed amount and 2% commitment charges on the undisbursed amount alongwith interest and other service charges.
7. The Pre-closure charges is been levied in the form of commitment charges and is unlawful.
8. The bank is also refusing to return the insurance amount of Rs.89, 000/- or transfer the same to the other flat. They have informed that only 50% of the insurance amount will be credited back to me, which is unfair for the facility which I have not utilised. Infact, the insurance will come into effect only after registration and possession of the flat in my name. In this case, pending possession and registration of the flat, the Bank do not have any authority to hold certain amount towards the insurance and deduct 50% of the same as cancellation charges.
9. Kindly provide me justice in closing the home loan at M/s. Kotak Mahindra Bank, by paying only the outstanding amount alongwith interest (as applicable till date) minus Insurance Amount as claimed in the pre-closure statement of the Bank.

Regards,
Shylaja

I have taken Auto Sweep Facility, in which bank told me that:
In case of withdrawal, my "Last Created Fixed Deposit will be First Broken"

I created my First FD on 6 Nov 2008, and on 12 Jan-2009 for 181 days.
on 6 the April 2009, My first FD get renewed as new Fixed deposit created on 6-Apr-09
I withdraw Fund on 7th April 09,
But instead of breaking my 6th April FD, they broken my 12 Jan FD.
It causes me Loss of Interest or Approx Rs. 5, 000.

I contacted their Customer care, and Preet Vihar(Delhi) branch, but they always reply, Bank's system is right, and it will work like this only.

No body to hear my Problem.

-Alok Jain

Dear Sir,

My CRN No with the bank is : 15811422

I have a Credit card with the Bank issued to me in Dec08 with 60K odd Limit. Being an Avid user of Cards consumed more than 70% of limit in the first month. Higher Nos of Transactions were with IRCTC which got cancelled the same month had one 20K electronic purchase transaction converted to EMI and used BT of another 20K. Due to my frantic use they seem to have blocked my card without any information to me. Causing me to realise that it is blocked only when i am using it elsewhere and no SMS or anything.

I pay back whatever comes in my Statement by due dates(except in one of the cases where i delayed by 10 days). Now EMI thingy is pending and the bank is asking me to pay back complete money to unblock card. I am ready to do that but then they say that would involve me to pre close my emi thingy which would involve a charge of 4% and in any which ways i am not paying interest to them if they give me such a fantastic service. Where does this come from????????. Now if they think a guy who had consumed 75% has paid back 50% and his due is 0 balance is 15K (Roughly 25%) to be paid in 7 parts and he won't pay, then i think these guys are in wrong business.

I am riding three points here
1. Customer not informed for his card getting blocked, had it not been for other bank cards would have gone through a good level of embarassment normally carry less cash.
2. I[censored]nblocking is only done by zeroising then it better be without any charges. Blocked card holders should be allowed to close cards with no charges and no interests(I mean future interests specially for EMI cases). Now CIbil is showing i have higher lerels of levereging whereas it would have been well spread had this card not been blocked.
3. The customer support is even worse u need to tell them what had happened every time you call them. They have updated a wrong nos and won't take me as a verified guy and so not issue me a TPIN.

Request you to kindly take my plea of closing my account to the bank.

Thanking you in anticipation.

Thanks & Regards
Mukul Sharma

Dear sir,
Myself, Nand Lal Gupta, I am Kotak Life Insurance Policy Holder. My Policy No. is 00404452. Plan name "Kotak Flexi Plan". Please send my all policy statement in my e-mail address....

Dear sir,
It is pathetic to note that letters addressed to us by various companies during the past SIX months did not reach me.Many of the cheques send to me were not delivered at the my address. This has resulted in unwarranted anxiety and tensions over & above correspondence to the companies.On taking up with the companies, they could prove the despatch of the letters to my correct address.Since none of such letter were delivered goes to point fingers at the delivery of TAPALs at the delivery ends, which are as realibly learnt, are DUMPED. The post authorities also couldn't give credible reasons as to why atleast one of, so many letters not delivered.
Iam not interested in asking you to take action against un-scrupulous element, but if you could tell me where such tapals are dumped so that I can come collect it.
It is unbecoming of the Indian Postal Service to act in the above manner especially their service Charge is collected in advance.
The postal service is considered to be very vital and supposed to be most realiable HAS lost It credentials.Hope the authorities concerned will look into the matter and offer their stand as to why so many letters are not delivered. An instant mail is attached in the matter where in my address is correctly mentioned. Our Address is
PRAVEENA CHANDRASEKAR
C/O ANDHRA BANK
DATA CENTRE CYBER GATEWAY
D BLOCK 3RD FLOOR
HITEC CITY, MADHAPUR
HYDERABAD - 500081

ENCLS:
Our Ref.no.[protected]
April 30, 2009

Mr. Chandrasekar KK


Dear investor,


Unit: Essar Steel Ltd.
Ref. : Your e-mail dated 29/04/2009.

ID : IN[protected]

This has reference to your above e-mail.

We have mailed the redemption warrant to your below address on
16/04/2009.

PRAVEENA CHANDRASEKAR
C/O ANDHRA BANK
DATA CENTRE CYBER GATEWAY
D BLOCK 3RD FLOOR
HITEC CITY, MADHAPUR
HYDERABAD - 500081


This is for your information.


Regards,

03/05/09
Dear Sir / Madam,

I am a customer of Kotak Mahindra Bank having a Personal Loan with you (Agreement No. SPL - 218764 DATED 24/01/08). My EMI amount was set as Rs. 7642/-. I made the EMI payment upto Jan, 2009. But then suddenly there was a big loss in my business & I could not arrange the said EMI amount regularly. That's why I visited one of their office in the month of February, 2009 at Apejay House, 15-Park St, Kolkata & requested for re-scheduling my PL for reducing the EMI amount so that I can regularise my PL account. But, none of them kept my request & forced me to pay my EMI of Feb, 09 immediately. But financial condition was too poor to arrange the money. So, I requested a no. of times by verbally or via phone to different officials of your Bank & with their Collection Agents & Collection Officer also. But none of them co-operated with me. Instead of that they tried to convince me that if I can't pay the entire due EMI amount they can't give attention to my request. I am giving name & phone nos of those peoples whom I requested a no. of times. they are 1) DEBDUTTA MUKHERJEE (Bank Staff), Ph-[protected], 2) Collection Manager (Ph - [protected]), 3) collection Agent Ajay (Ph[protected], 4) Arindam Dey (Bank Staaff/Collection Agent) Ph-[protected], Madam at Jaldi Loan Sections (Apejay House) Ph-[protected].

In between in the month of April, 09 a Collection Agent came to me & he assured me that he will arrange the Re-Schedulement if I pay at least one EMI amount. So, I arranged the money & paid to him in 3 parts. But strangely enough the day I paid the entire amount (27/04/09) a Case was made against me in 138 N. I. Act at Metropolitan Magistrate Kolkata & a Summons was sent to me which I received yesterday (2nd May, 2009). Now, it is clear that that bank wants to hurrash a good customer instead of helping him. I never said that I will not re-pay the loan amount. If I had that type of intention then I may have gone to any Advocate like so many customers who are really fraud & cheater & avoiding the re-payment in different ways. Instead of that I have requested for re-scheduling only which may have sanctioned by the Bank Officials. But I think according to Bank "EVERY DEFAULTER CUSTOMER IS CHEATER" & they never think that a customer may have certainly some financial problems.

Whatever has happened is really very Embarrassing to me. But still I prayed to them to withdraw the case (Case No. C/17260/09) & please Re-Schedule my PL for reducing the EMI amount (Currently I can afford upto Rs.[protected]/- per month) so that I can regularise my EMI payment.

Regarding this issue, I want to inform you that I am in Customer Service also (Eureka Forbes Ltd) & everyday I solve at least 25 to 30 customer's problem. Sometimes we do something for solving customer's problem which is beyond our Company's rules because we know that "WE ARE PAID BY THE CUSTOMERS BUT NOT BY THE COMPANY". And this is our MD's opinion also. I don't expect this type of service from the Bank side but still I prayed to the Bank to consider my case beyond their company's rule so that a good customer can re-pay his loan & wipe out his liabilities.

Thanking You,
SANTANU BANERJEE
(2/P, RAJA PEARY MOHAN ROAD,
UTTARPARA, HOOGHLY,
MOBILE : [protected])

I have take one policy from kotak, but company not sending me any detail about my policy till now. I pay my premium on time my three year locking perioud is finish but i dont know about my policy status pls short out my problem. policy no. is[protected]

Please find as below:
1. I have approached HDFC Bank Limited ATM at Bistupur, Jamshedpur(Near IndusInd Bank) on 25th March 2009 to withdraw cash using mu Kotak Mahindra Bank's ATM Card.
2.I swiped the card to withdraw Rs.20000/- cash, however the cash was not dispensed from the ATM but Rs.20000/- was debited from my account, which I learnt while checking my account statement online.
3.I swiped the card again to withdraw Rs.15000/- from the same ATM, same day as my next transaction, but again the cash was not dispensed.
4.While checking my account status online I learnt that finally Rs.20000/- was debited, then Rs.15000/- was debited, then Rs.15000/- was reversed/credited into my account.
(The details of the transactions attached herewith for your kind scruitny).
5. I approached my Kotak Mahindra Bank on 26th April 2009 and lodged the complaint in the format provided by them with the assurance that the amount shall be credited back to my account within 45 days.
6.I approached my bank (KMBL) on 11th April 2009 to check the progress, when I was apprised that HDFC bank Ltd is telling that the disputed amount transaction was successfully completed and my banker asked for CCTV footage for the disputed day/time of their ATM, but HDFC is unable to provide the same till date.

It is therefore requested at your kind end to suggest me the right course of action to get my money back OR I would request at your kind end to take the suitable action so that I get my money back which has been wronglt debited from my account.

My Bank:
Kotak Mahindra Bank Ltd
Gayatri Enclave
First Floor, K Road
Beside Tata Workers Union Office
Bistupur, Jamshedpur-831001


HDFC BANKLimited ATM Counter
Near IndusInd Bank
Opposite Ram Mandir
Main Road, Bistupur, Jamshedpur-1

Yours Truly

Sudhanshu Shekhar
Account No : [protected]
Jamshedpur
+91-[protected]

i pankaj kumar someone might have misuse my doc and made the credit card of hdfc bank and he is using this card since december 2007 date of issue the card. but i don't get any card of hdfc bank. Since 10 days recovery person calling me he has to force/theartining me to pay the due amount which is pending but when the card has made i was not working in any company kindly suggest me wht should i do it create a problem in my personal life and working life either i have to go ombusman of hdfc bank or make FIR pls contact me as soon as possible on my mob [protected] i don't have the card no which is belong to me

I Rahul Dev Sharma have worked with this company from the month of october2008 - till 25th jan 2009 as a corporate advisor (CA1454) . i resigned from the company on 25th jan 2009 my dues of salary which includes basic salary, comission, incentives, and conveynce for the month of jan 2009 are not still paid.
As talking to the seniors again and again they are saying that ur salary is going in negative and the company has no payments remainning for u. so kindly look into the matter and they are really irritating like this to other employes also and not paying their salary.

I have closed down my personal loan number SPL212716 on 11th Feb 2009 and the collection department promised that I will receive my PDC's and the NOC of loan closure within 15 working days before I handed over the DD to the bank. But till now I have not received the same. I have also complained to the customer care many times but they are telling to contact the collection department. I have tried calling lots of time to the person who was following my loan closure procedure (Manish - [protected]) but now he is just talking with all the bad words and threatening words that I will active your loan again. This is the way the bank is responding me. Please help in getting my PDC's and NOC letter for my personal loan.

I have taken a Car loan From Kotak mahindra Prime Jan 06 for 5 years thru till I am paying every month, I came back to India on July since that day I was telling to the people that swap my cheques from citi bank to Axis bank but no one there to give any response keep on postponding this Issue to next month but that next month never come till now??
Another thing, after that all on october 08 requested them to close the account I got the forecloser details I went to bank which is in Laxmi nagar to close my account but no one there to entertain I was told that one of our executive will call you regarding close your account but STILL TILL DATE NO ONE HAS CALLED ME .
they are calling at the end of the month when one executive comes to my house to collect the payment and I refused to pay then they call me to make the payment.
Every month same response "PAY THIS MONTH NEXT MONTH WILL BE MY RESPONSIBILITY TO HELP YOU"
same language I am getting from the people.
Now because of bank neglegency they are forcing me to pay all the bouncing and panlty which is more then 30K

Hope there will be some response
DO NOT TAKE ANY LONE FROM SUCH A BAAAAAAAAAAAAD CONCERN
SHISHIR

Please note that my card no.[protected], In my last month statement you are charged rs. 200 odd for my add on card but i have not received till to day . 199+20.50 service charges dr. to my account i am already paid total amount by 24/03/2009.But till to day i am not received add on card applied for my spouse mrs. Bhagyalaxmi . Please do the needful and oblige,


with regards,
yours
ashok aniganti
[protected]

Some o[censored]s have taken home loans from Kotak. Considering their interest charges are higher compared to others, we want to transfer the same to other Banks. We were surprised to note that we need to pay 2.21% foreclosure charges on approved loan and NOT availed/outstanding!
We are paying Pre EMI as the home is under construction and about 50% loan is only disbursed so far!
Am not sure of other Banks but certainly Kotak has been very unfriendly experience that lacks transparency & customer centricity,
Sanjeev

I have taken car loan from Kotak Mahindra bank and from the beginning it has been very bad experience as the representative quoted some rate of interest and it was 2% more when the agreement was sent to me. The representative got the agreement papers signed without filling any information about rate of interest that will be effective and after getting signed by me whatever he told before signing was different from after getting the agreement signed. He says that they have around 4% of margin of rate of interest to be loaded as per process they use to follow. I wanted them to cancel the agreement as there is difference in rate of interest as mentioned before signing the agreement and after signing the agreement. They told some stories as it is common thing and I was getting into loss of around Rs.15000/- and I just wanted to cancel the agreement, but the representative of Mitra Agency where I bought the car and the bank representative and the managers finally decided to give some more discount to me and after that discount I was in a loss of around Rs.8500/-, I still wanted to cancel the agreement and I keep on communicating to higher officials of Kotak bank about whatever is happening. Then the bank representative came forward and agreed to pay Rs.7500/- and he wanted to pay that money in two installments, He paid Rs.5000/- as the first installment and he said he will pay the remaining 2500/- next month. It is almost 6months and he never came back to pay the remaining 2500/- till date. Meanwhile I started paying the EMIs and waiting for him to pay back the remaining 2500/-

About ECS Clearance:

Every month on 5th I have given standing instructions for the EMI payment. On 4th Feb 2009 I transferred the money to the account from which I used to pay the EMI via ECS clearance. The money got credited to my account on 5th February 2009 and I thought the EMI will get cleared. But after 2 or 3 days, I got a call from Kotak bank rep saying the EMI is due and ECS was failed because of insufficient funds. I was confused and asked him why would the ECS fail if the money is available in my account on 5th. He says ECS will be process any time starting from 4th midnight -means beginning of 5th and in the early hours the bank needs to give some statement to RBI so they process the ECS by 8am every morning. If the money is not in the account by that time ECS will fail and bounce charges will be debited from the account on which ECS is failed. One of the representative also adds that entire world is following the same procedure and I am not the one person get out of it. ICICI, HSBC and HDFC are also doing the same as mentioned by Kotak customer care person.

This is absolutely ridiculous and the banks are making money out of their inefficient way to clearing the funds. ECS is inefficient because if they can procss ECS at 8am every day there will be lot of failures and as most of the people either forget to transfer or deposit the money in advance or it is not the banking hours during which the customer may deposit the money for getting cleared for any EMI or such payments. The representative says that RBI rules are like that and they are bound to follow those rules. If such rules are imposed by RBI then it is not correct and RBI itself need to update such rules creating unusual income for the banks by misusing the Standing Instructions by the bank processing them inadvertently causing loss to the customers.

ECS is electronic clearance and no personal intervention is required as such. This can be set to process any failed requests to be processed again till the end of the day that the account is supposed to be cleared as per the customer's consent. If the account doesn't have funds from midnight of 4th i.e.starting of 5th day and midnight of 5th i.e.end of 5th, meanwhile if any ECS fails that should be processed again periodically till end of the day and then it needs to declare that it is failed citing the reason "Insufficient Funds". Kotak bank have debited my account for Rs.500/- towards bounce charges but the account has funds on 5th.

Can someone let me know what needs to be done in such cases?

Thanks & Regards
Srinivas Velidanda.
srinivas.[protected]@gmail.com

i have availed a home finance loan from kotak mahindra almost 3 months back, i have still not recd the home loan kit . i have tried to call kotak infinite times ( on following nos : 66782307, 66782320, 21 ) these are answered only by coincidence . i have also availeda home loan protection plan which was foorced on to me ( they said it is compulsory otherwise loan will not be sanctioned, which is a restrictive trade practice ) and paid a premium of 21 K rs, i still not recd receipt of the same and hence could not avail tax benfit this year, even for a paltry document like pricipal and interest statment for the year, i was required to go to their branch near vakola mumbai 2 times ans was made to wait for almost 2 hrs before being attended . they are least bothered about the agony theirt customers are made to go thru .before being associated with them i was banking with HDFC, they did not give me a chance to complain for 3 yrs ( jut to tell that it is not in my nature to complain ) . i hate myself for opting for kotak home finance . My details of home loan are ( acc no : 2132050 ), MY CONTACT NO IS : [protected] ), I ALSO KNOW THAT no body will even bother to read all this , but iam only taking a chance that some cutomer may read this and deter from opting for kotak mahindra, i also know that i have made a lot of spelling errors while writing this complaint, but i am not in a mood to go for spell check,

Dear Concern,

This is regarding my loan account number 138429 with your company.

I want to bring in your kind notice about my financial position. I have taken a loan of Rs. 1, 50, 000 from your company for 36 installments and already paid an amount of 15 installments. Due to big financial loss in my business I would not been able to continue my loan account.

I had a conversation with Mr. Mohit Sharma designated as RCM in connught place he agreed on the settlement of my account in Rs. 83, 000 where as my financial position is not that sound but still trying to arrange funds and request to settle my account in 70, 000 which I will pay in 3 installments.of 23, 500 each.

Would also request you to please don't misuse my blank cheque which you have taken at the time of loan reimburstment

Chetan Sharma.

I want my salary details but the no. which is note on the check book not work so please give me the customer care no. bank addres is REGENT SQUARE MEHROULI ROAD GURGAON HARYANA.

I got a zero balance account along with the Kotak insurance policy that I had taken. On Dec 2008 Rs 800 were duducted from my account stating NMC (non maintainance charges). They said this was since I did not pay my insurance premium THROUGH THAT SPECIFIC ACCOUNT. I pay my insurance premiums online through my salary account. Why is is compulsorarily required to pay it through that specific account. Had a long conversation regarding this but to no good.
I just want to make people aware of this so that they do not feel cheated as I am feeling now. So, BEWARE before taking any account from this bank. This is a worst service that I have encountered from any bank.

Below is the email chain. Guys PLS BEWARE. I hope the word of mouth would help others.


--- On Sat, 7/2/09, Smita Jeevan //Kotak /Bank <smita.[protected]@kotak.com> wrote:

From: Smita Jeevan //Kotak /Bank <smita.[protected]@kotak.com>
Subject: RE: Your Banking Operations with Kotak Mahindra Bank Ltd.
To: "Raut, Vineet" <vineet.[protected]@capgemini.com>, "Suchitra Poojari //Kotak /Bank" <suchitra.[protected]@kotak.com>
Cc: [protected]@yahoo.com
Date: Saturday, 7 February, 2009, 4:04 PM


Dear Mr Raut,

In continuation to your below mentioned mail, we wish to reiterate that we are unable to reverse the non maintenance charges levied to your account. The same had been intimated to you vide our letter dated 22/01/2009.

We sincerely regret the incovenience caused to you in this regard.


Thanks and regards

Smita Jeevan | Deputy Manager| Kotak Mahindra Bank Ltd.
Gr Flr, Sainara Bldg., Linking Road, Santa Cruz (W), Mumbai 400 054 (+[protected] EXT 119 |(+[protected] F.


[protected][protected][protected][protected]
From: Raut, Vineet [mailto:vineet.[protected]@capgemini.com]
Sent: Thursday, February 05, 2009 1:41 PM
To: Suchitra Poojari //Kotak /Bank
Cc: [protected]@yahoo.com
Subject: RE: Your Banking Operations with Kotak Mahindra Bank Ltd.


Hi Suchitra,
Thanks a lot for the long awaited mail and also for sending a scanned copy of letter which was sent on 22nd ( not received by me yet).

I do understand the reason that you had written down. It might be just from your part but I am not happy since I was not told this during the time the account was opened. I was told that this is just a free account that you get FREE with the insurance policy; Else I wouldnt have wanted that since I already have a zero balance accounts of 2 other banks and they dont charge me the NMC (i.e. they are truly a zero balance accounts).

Anyways gone is gone. I see two options going forward:

1. In future I pay the insurance premiums through this account and hence this account remains a zero balance account. But for this you need to reverse the already levied charges.

OR

2. I close this savings account. Hence tell me the easiest and hastle way for the same.

Please let me know in either case.

P.S. your words of sincere gratitude would mean anything to me only if you can help, else, for me, it is just a script that you use in your everyday reply.

Awaiting your response.
Vineet

[protected][protected][protected][protected]

From: Suchitra Poojari //Kotak /Bank [mailto:suchitra.[protected]@kotak.com]
Sent: Wed 2/4/2009 16:10
To: Raut, Vineet
Subject: FW: Your Banking Operations with Kotak Mahindra Bank Ltd.


Dear Mr. Raut,



This is further to our email dated January 30, 2009 regarding the concerns raised by you.

At the outset please accept our sincere gratitude for the time taken and effort made by you in sharing your concerns with us.

We wish to inform you that the Average Quarterly Balance (AQB) for your account (account number [protected]) is Rs.10, 000.00. If the same is not maintained, Non-Maintenance Charges (NMC) will be levied. The account was opened under a promotional scheme, wherein the NMC was waived subject to debit of Insurance policy premium. As the same is not being debited, NMC has been levied. Requisite information was sent in the September 2008 statement.


We are unable to accede to your request for reversal of charges levied to your account towards NMC. Please also find a copy of the letter sent to you dated January 22, 2009.


We trust the above addresses your query adequately. Please accept our sincere apologies for any inconvenience caused to you.


Assuring you of our best services at all times.


Regards,

Suchitra N. Poojari
Manager, Service Quality

[protected][protected][protected][protected]

Kotak Mahindra Bank Ltd., 1st Floor, IN G.S. Point, Plot No. 8, C.S.T Road, Kalina, Santacruz – (E), Mumbai-98


[protected][protected][protected][protected]

From: Suchitra Poojari //Kotak /Bank
Sent: Friday, January 30, 2009 10:35 AM
To: 'vineet.[protected]@capgemini.com'
Subject: Re: Your Banking Operations with Kotak Mahindra Bank Ltd.



Dear Mr. Raut,



This has reference to your email dated January 29, 2009 regarding the concerns raised by you.
We are in receipt of your email and shall revert to you at the earliest.


Assuring you of our best services at all times.


Regards,

Suchitra N. Poojari

Manager, Service Quality


[protected][protected][protected][protected]

Kotak Mahindra Bank Ltd., 1st Floor, IN G.S. Point, Plot No. 8, C.S.T Road, Kalina, Santacruz – (E), Mumbai-98


[protected][protected][protected][protected]

From: Raut, Vineet [mailto:vineet.[protected]@capgemini.com]
Sent: Thursday, January 29, 2009 12:51 PM
To: Nodalofficer //Kotak /Bank
Cc: [protected]@yahoo.com
Subject: FW: Awaiting response for complaint no :[protected]





Hi,

Please find below the email chain regarding the complaint that was raised around 5th Jan. Its very sad that the same is not yet resolved and the service from the branch was far far away from satisfactory.



I hope that atleast this email will ring some bells. Thanks in advance.



Regards,
Vineet


Vineet Raut / Capgemini India / Mumbai

[protected][protected][protected][protected]

From: Customer Feedback //Kotak /Bank [mailto:customer.[protected]@kotak.com]
Sent: Thu 1/22/2009 10:35
To: Raut, Vineet
Subject: RE: Awaiting response for complaint no :[protected]

Dear Mr. Raut,



This has reference to your email dated January 21, 2009 regarding the concerns raised by you.



We regret you have had a reason to be dissatisfied with our services. We are currently in the process of investigating the matter and shall revert to you at the earliest.



The reference number for this query is[protected].



Assuring you of our best services at all times.



Regards,



Tilakraj S. Shetty

Assistant Manager

Customer Correspondence Team




[protected][protected][protected][protected]

From: Raut, Vineet [mailto:vineet.[protected]@capgemini.com]
Sent: Wednesday, January 21, 2009 1:39 PM
To: Customer Feedback //Kotak /Bank
Cc: [protected]@yahoo.com
Subject: FW: Awaiting response for complaint no :[protected]



Hi,

This is to let you know that I am very much dissappointed with the service provided by the bank for its customers. Below is the email chain, yesterday I got a call from some Lady (not sure if she was from the same branch), concerning the complaint. Sorry to say, but she did not have any knowledge about talking to the customer. I was told that the ammount(for non maintainance) was deducted from my account since I did not pay my policy premium through the KOTAK BANK ACCOUNT. I pay my premiums through the netbanking facility provided by the Kotak mutual fund. I only took the savings account since I was told while taking the policy that this is a FREE ZERO BALANCE account for lifetime.



If this is the case, I would like to close the bank account, since I already have zero balance accounts from other banks. I hope that my complaint would be considered else I might have to escalate it to the next level.

Expecting some response from your end.



Thanks,

Vineet Raut

[protected][protected][protected][protected]

From: Customer Care //Kotak/Bank [mailto:[protected]@kotak.com]
Sent: Mon 1/19/2009 18:10
To: Raut, Vineet
Subject: RE: Awaiting response for complaint no :[protected]

Dear Mr. Raut,



We regret we are unable to meet our earlier committed time lines for resolution and would require some more time. We assure you that your query is being attended to on priority and we will revert to you within next three working days.



It is our endeavor to provide timely responses, however, at times such aberrations occur, where we are unable to respond within committed time lines.



Your continued patience is solicited in the matter.



The reference number for this query is[protected].



Assuring you of our best services at all times.



Regards,



Tilakraj S. Shetty

Assistant Manager

Customer Correspondence Team




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From: Raut, Vineet [mailto:vineet.[protected]@capgemini.com]
Sent: Monday, January 19, 2009 4:38 PM
To: Customer Care //Kotak/Bank
Cc: [protected]@yahoo.com
Subject: RE: Awaiting response for complaint no :[protected]



More than 15 days passed. still no response. Not even a single call from the branch.

Can I have the contact number/ email id of the branch manager?



Vineet Raut

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From: Customer Care //Kotak/Bank [mailto:[protected]@kotak.com]
Sent: Fri 1/9/2009 16:25
To: Raut, Vineet
Subject: RE: Awaiting response for complaint no :[protected]

Dear Mr. Raut,



At the outset please accept our sincere apologies for the inconvenience caused to you.



With reference to your query we are having the same checked at our end and shall revert to you at the earliest. Your patience in the matter is solicited.



The reference number for this query is[protected].



Assuring you of our best services at all times.



Regards,



Tilakraj S. Shetty

Assistant Manager

Customer Correspondence Team




[protected][protected][protected][protected]

From: Raut, Vineet [mailto:vineet.[protected]@capgemini.com]
Sent: Friday, January 09, 2009 1:28 PM
To: Customer Care //Kotak/Bank
Subject: RE: Awaiting response for complaint no :[protected]



What you have told me is what I already knew. What I want is a solution or let me know the email ID where I can report my grievances or escalate the matter.

The home branch can call me 10 times suggesting me to invest my money, but they wont call when these things happen.





Vineet Raut


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From: Customer Care //Kotak/Bank [mailto:[protected]@kotak.com]
Sent: Thu 1/8/2009 19:58
To: Raut, Vineet
Subject: RE: Awaiting response for complaint no :[protected]

Dear Mr. Raut,



At the outset please accept our sincere apologies for the inconvenience caused to you.



With reference to your query we would like to inform you that we have forwarded the contents of your email to your Home Branch and have arranged for an officer to contact you with regards to the same.



The reference number for this query is[protected].



Assuring you of our best services at all times.



Regards,



Mahesh S. Savita

Assistant Manager

Customer Correspondence Team




[protected][protected][protected][protected]

From: Raut, Vineet [mailto:vineet.[protected]@capgemini.com]
Sent: Thursday, January 08, 2009 1:02 PM
To: Customer Care //Kotak/Bank
Cc: Client Service Desk //Kotak/Insurance
Subject: Awaiting response for complaint no :[protected]



Hi,

It is more than 2 days and I am still waiting for the response for the complaint no.[protected]

Vineet Raut