Kotak Mahindra Bank Complaints & Reviews

i had got a life insurance policy done by a kotak mahindra bank employee stating that i will have to pay the premium only once and there is a three year lock in period of investment .now on his begging to me for getting two policies done as to he had to get his target completed otherwise he would have been sacked from his job, i paid the premium of one lack for two policies .in between the ending of first term i used to get letters from kotak stating that i will have to pay the premium . i asked that employee and he said that no need to pay any prmium .now when the first term has ended that employee has shifted to another branch and i have got five to six letters stating that if i do not pay my premium then my policy will lapse .i went to kotak branch, wrote e-mails but it came of no help . i dont know about other branches but the branch of kotak mahindra in chandigarh as well in panchkula is a totally fraud one .do not ever ever invest with these people

I had a pathatic experience with the Kotak mahindra bank Bangalore branch. see the mail I sent to them explaing the injustice I am still waiting for the reply from them

Ramakrishna Valluri to somanna.[protected]@kotak.com10:33am On Wed, Nov 19, 2008 at 11:53 PM,
Ramakrishna Valluri wrote: Dear Mr. Somnna My loan Account details
Accont number: 508630
Name Ramakishn Valluri
My EMI started from March 2007.And every month 10th an amount of 6896 is being deducted thru ECS from my HDFC bank account. Till November the only month when the payment is missed is OCT 2008.In total 20 months EMI I already paid tt means 137915 already paid by me for the loan amount of 250000(rounded). With this kind of history How could you come to a decision to submit the security check and deduct 1, 91, 238 from my HDFC acount with out any prior information.

This sudden withdrawl caused a big impact on my personal life. When I talked to you on 18th of this month(nov 2008) you told that I missed APR 2008 EMI also. I would like to make your kind notice that in APR 2008 I missed the EMI on 10th so I paid the cash including the checque bounce charges on 19th APR.I have the reciept with me. SO ultimately with one EMI (OCT 2008) missed and NOV(2008) you still continued with ECS EMI and suddenly on 14th november you submitted the security check. May I know the exact reason? If you say you have done this according to your polocy Can you provide those details to me. Let me check these with the RBI approved polocies.

Since the impact is huge to me I need the details ASAP and if I am not satisfied with tht I will approach it leagally.

NOTE: I was also promissed one EMI waiver and I will provide the proof for that

i applied for kotak bank credit card. till now i dont have information of my status..

the thing the AWB no. is [protected] and my mobile no. is [protected]


I am working in Noida in CSC sec -62 campus I got the call of the courier person that at 5:00 i wiil give you the courier as my shift time starts from 5:00 evening but the person didn't wait the leave for the day and didn't gave any of the contact details to the mail room of CSC

Kindly provide me the credit to my home address whichis E-55, 1st floor tagore garden extn new delhi -10027.

or call me before coming Its very important

Thanks

bye.

Sir
This is gopinath from chennai. I applied kotakmahindra bank card and its approved.
They send the my card through your courier. My AWB no.is[protected]. on 3rd nov.2008. I received my pin no. Still now i did not receive my card. so pls take this complaint and rewert to me

Thanks and regards
Gopinath
[protected]

Dear Sir

I have never seen such a lazy/sluggish and non-sincere courier company in my life. I am working for a Clinical Research Institute named Clinical Research Education and Management Academy. A credit card from Kotak Bank sent thru the EXPRESSIT was not at all delivered to me and that has happened twice.
They deliver tappals according to their convenience. They are not at all sincere. 3 times I got SMS from them that the document could not be delivered to and so asked me to contact in 2 number[protected]/[protected]. When I tried to contact those numbers more than 100 times, THEY NEVER LIFTED THE PHONE. Instead after the call was over becos of no answer, THEY PUT DOWN THE RECEIVER AS IF THEY WERE ATTENDING ANOTHER CALL.
Not even a single time they lifted the phone. Even anybody can check those numbers. But in almost all SMS from EXPRESSIT, they furnish to contact those 2 numbers.
Becos of these bad/worst behaviour of this, my couriers have been returned back to the sender. Lot of inconvenience becos of them.

I request you to do something to these non-sincere/Lazy persons otherwise lot of persons would be affected.

Yours faithfully,

ALOKANANDA CHATTERJEE

Dear
sir,
i need your contact numbers in hyderabad branch why becose my credit card has sent to your service pls provide your contact num as soon as possible.
Thank's&regards
Madhusudhan reddy

i got a message from kotakbank on[protected] about my credit card as we dispatche your card and you will get within 4 wirking days.i didn't receive at that time. i was called to the customer care number they said your address is wrong, but i asked you people verified my home address and office address.but you people have snet the card to address of mvvnreddy, bollaram road jpn nagar, hyderbad.nobody cannot send any thing to kike this addresses.is it address?this is not a village .this kotak card tieuped with EXPREESIT courier service.this is indias worest courier service.they dint have any cintact number in hyderabad.ther service is tooooooo worest .dont trust the expressit

i want to know about my credit card app. no.[protected].
what is the status of my application.

few days back yor delivery boy not infomd that about my kotatak mahendhra credit card its send back . i dont know why he send back last day i talk to castmercare(kotak mahendhra )they said it not delieverd that cameback that card they said again they send before 7 days thats why on that time ple callmy cell [protected] my house adress;;;;;;; Galla Srinivasrao, 18-141-2, venkateswaranilayam, kamalanagar, road no 5 kothapet, dsnr, Hyderabad 500060 cell no

Hi,
This is Balasubramanyam Origanti and I am having a personal loan with your esteemed bank.
I regret to say that though he bank was very good at its customer service approach when it was the time of disbursement of the loan but after sale services are not at all satisfactory.
I had the ECS to make the payments for the installments through HDFC bank as I had my salary account with it.In the last one year I have moved to a different company and since then I have been trying to get the information on how to get the ECS moved to my existing salary account which is ICICI Bank.
I tried calling the tollfree number [protected] and then was told that I had to l speak to the local branch of the city I am calling from and was given the following numbers[protected] and[protected] and when I tried to call these numbers it took almost 30 mins and several tries to get hold of a live connection then I was told that the call has been routed to the operator and he gave me a number for the Personal Loan division[protected] and when this number was called the person who received the call said that the "MADAM" who was supposed to answer my query has left early at 3:30pm (27/10/2008)and so I will have to call back.
It is really a pain to get a small information on how to get the payment account transferred.
I tried asking the collection agents also regarding the procedure every time they came to me for collecting the payments and even they were not able to help me.
The bank is very prompt in slapping late payment charges but does not show the same efficiency in providing the correct and timely information to the customer.
Due to this attitude of the bank I have to make sure every month that the account has sufficient money to honour the check and also had to pay charges of 300/- whenever it did not happen.
I want to put forward a request as to why the bank does not have trained staff to provide customers with all the information required timely.

Request you to take corrective action and get me some peace of mind.

I, Abdul nafees wanted to start import business
for which IEC Code is required
IEC code application form requires Photo ID from Bank letter head stating we have an account with them
We have opened an account with Kotak bank in April 2008

When i submitted the form along with my photo was submitted to Mr.Srinivas from Kotak Mahindra Bank, Lavelle Road Bangalore, i was informed that i will get it in 7 working days

It has been 1.5 months we have been following but all calls/visits to the bank in valin
Finally on pushing we have to come to know that bank does not give
thereby our opening of business was affected

The service given by Kotak is pathetic ...

i have applied for a credit card with Kotak Mahindra Bank and they dispatch the credit card thru this irresponsible (Express It) courier( courier dispatched on 16-Sep-08 AWB number : [protected]) some one called me on 20-Sep telling there is a courier and need landmark of my house I explained the same to him nearly 10 min and then he told he is in office today and he will bring it to my home tomrrow but that tomorrow didn't come.After 7 days I got the courier company number who can atleast pick up the phone after great difficulty.
I request to take severe action so that atleast some one in furure should not be affected like me

I received a SMS alert on 13th October 2008, from KOTAK MAHINDRA BANK CREDIT CARD CUSTOMER CARE DEPARMENT THAT YOUR CREDIT CARD IS ON ITS WAY VIDE AWB NO [protected] sent by Express IT Courier. The SMS said that I should recieve the same within 4 working days.

As the same did not reach me as on 18th October 2008, I went to their Begumpet ( Prakash Nagar )Office at Hyderabad, which also shifted to some other place, without mentioning the place, where they have shifted. Anyhow after I located them, they said that the above said AWB is with their TARNAKA BRANCH and gave their branch no. No one is lifting the phone as on today, i.e.; 20th October 2008 .

Hence, I would request the concerned department to do the needful .

Thanking You .

With Regards.

PARTHO DAS
[protected]

I hold an account with Kotak Mahindra bank, lavelle road Bangalore. Without my concent money is being debited from my acocunt in the Kotak Opportunity fund as SIP . Bank is ot willing to help as they only need time to look into this. On 27 Aug 2008 5000/- Rs debited from my account and on 01/10/2008 1000/- Rs are deducted again for SIP. I have not given any such instruction. But still the money is being deducted from bank. what kind of bank and what banking is this i am clueless. I want to speak to the higher authorities in this regard to know whaat is happeing.

With Regards,
Priyanka Ahuja

Fraudulent misuse of Citibank Credit Card by Kotak Bank Credit Card Sales – Staff.

The above subject which is very disheartening to the cold blooded nature of the Kotak Sales Staff who in the pretext of selling the bank card has misused the Citibank Credit Cards of Mr. Noel Collaco ( Victim ) who is my brother. . This incident has traumatized my brother & is undergoing depression due to the incident. We have been moving from pillar to post trying to nab the culprits & frequent rounds to the police station & Citibank officials have only been the routine for this mistake.

The prime suspect Mr. Raj ( Kotak Bank Field Officer ) has been contacted on several occasion after the fraud has been reported & is absconding out of Mumbai as per his telephonic conversation with ( Hemant ) name changed to unreveal identity .

The main concern & request is to nail the culprit for tarnishing the banks image which should be brought to task on priority which is involving time & monetary stress on the Mr. Noel Collaco ( Victim ) (

Case Details

Day 1:

 Mr. Noel Collaco ( Victim ) had been telephonically contacted by the kotak bank officials for credit card which was positively supported & informed to process the necessary formalities in procuring a credit card of the esteemed bank .
 Kotak bank official Mr. Raj ( Field Officer ) contacted Mr. Noel Collaco ( Victim ) & confirmed a formal meeting outside speez ( Santacruz processing Electronic Export Zone ) – Andheri East as the same is a secured premises & entry within is not permitted .
 The meeting was initiated with form filling request bearing application no.
G –[protected]Rejected on 1st Submission due to lack of documentation) & G –[protected] which was processed (Card yet to be received)
 During the course of documentation Mr. Raj enquired details of other bank credit cards which would support the application in a strong enforcement as it would be easy to sanction the required limits at the time of credit approvals & in the midst of the discussion requested credit card copies of existing Citibank Card No’s ( [protected] ) / ( [protected] ) along with copies of the last statement on record. The cards were physical verified as a part of KYC norms.
 The incident was exactly a week to ten days before the official misuse was performed on the internet.

Contact Details.
Mr. Raj (Mob) [protected] / [protected] (Kotak Official)
Mr. Noel Collaco (Mob) [protected] (Credit Card Customer)

Day: 17th August 2008 (2.00 pm)

 Mr. Noel Collaco ( Victim ) receives a call from the Citibank officials Gurgaon Office to validate payment enquiries for booking airline tickets via the internet for AIR DECCAN airways which was taken as traumatic incident in the subject case the booking was amouting to Rs 60000/- .
 Citibank official (Mr Amit Suri) suggested Mr. Noel Collaco ( Victim ) to head away to Air Deccan office to process cancellation of the tickets on priority which in the end was in vain as the booking was validated by Citibank & the passengers have flown. We could only obtain details of the airline passengers & the booking details as part of our own mental torture to investigate the matter further.


Contact Details:

Mr. Amit Suri - [protected] ( Citibank Official – Gurgaon Office )
Mr. Roshan Balram – [protected] ( Citibank Official – Citi tower Parel Office – Mumbai )


Regards,

Mr. Neville Collaco ( Brother of the Victim – Noel Collaco)
HDFC BANK LTD
Senior Manager
Fort – Branch
Tel No :- [protected] ( Mob[protected] / 22655920

Note :
1) Information collated from Air Deccan, Kingfisher, Jet Airways – Flight Details
2) IP Details of Bookings done through Cleartrip.com for King Fisher & Jet Airways.


CC : Cyber Crime Investigation cell,
Annex III, 1st floor, Office of the Commissioner of Police,
D.N.Road, Mumbai – 400001
[protected]@cybercellmumbai.com

My name is Bharat Sharma. I am working in media (Star News). My views for Kotak was very good. But the experience I have taken last month changed my view. Before I thought that Kotak was one of the reputed company of India but now for me Kotak is a cheater company. I want to share my experience with you. Last Month I was approached by one of the field executives representing Kotak Mahendra for a personal loan Online DSA (Gurgaon) @ 17% Interest rate.. I submitted all the documents required in the matter of a weeks time what Sadiq (ONLINE DSA Owner) told me.



After some day he called me and said that I got approval from Kotak of Rs 200000 for 3 year and rate of interest is 17%. I need a loan of amount 400000 for 5 year but I thought its ok if only 200000 Rs lone has approved. So I informed Sadiq to go ahead. Next day he called me and said pls arrange 7 cheques and sign an ECS Form. I asked Sadiq you are not giving me any document, how much amount of loan have approved, what is rate of interest, loan agreement etc. He replied me that what he told me earlier (200000 RS for 3 year and rate of interest is 17%) will applicable. I thought this is the way how bank work in personal loan. After one week Sadiq told me your loan has disbursed and you will get your loan amount in one or two days. Again I asked to Sadiq pls confirm me rate of interest and processing fee and he answered me that I can trust on him that rate of interest is 17% and when I will get loan amount I will get loan agreement and other documents with that.



When I received a cheque of Rs 197053 on 7 june08 (which has dispatched on 2 June 08) than I get to know that the loan amount is Rs 202105, rate of interest is 19.9% and emi is 7500 for 36 month. After that I called up Sadiq he didn't pick my phone than I called Delhi branch but because of Saturday no body received my call. Then I called to call centre, from there I got clear picture that what is the rate of interest on the lone amount which I got. I was so angry but I have no option than wait. Today 9 June I went to your personal bank branch in Delhi. There I met with Shivani (Customer care) and Preeti in sales department both of them told me that I have signed a loan agreement kit. Than I came to know that what is the procedure to take loan from Kotak. Then I told them that I have not signed any loan agreement kit or any offer letter. In Front of me Preeti called Sadiq and take him on loudspeaker there he said that I offered loan to Bharat on 17% and Bharat didn't signed any document. All documents have signed by me ( Sadiq). You know this is a froud case.



Preeti told me Sorry for that what done sadiq but this loan of Rs 202105 has been approved at 19% for 36 month that mean per lack emi is 3711 which is again wrong according to 19% reducing but actual calculation says it is that 20% as per amount schedule amort tisation schedule. Again she lies me this is at 19%. I don’t know what the hell she is explaining to me that kotak calculation is different. She wasn’t telling me DSA Name and Address Than Shivani said that we are sorry, we unable to provide you loan on this condition (200000 RS for 3 year and rate of interest is 17% ). This is not the way first u killed some one and than u say sorry boss ho gaya. If this is the way by which you treat a media person than I am very worried for other persons.



I am feeling let down and wish I knew who to forward my complain to. Kotak Mahendra seems to be such a big brand name however am surprised why the company is not worried about its goodwill and reputation in the market. If this is how it’s going to go in another six months I will not be surprised if all the people stop interacting or doing business with them. They should understand the importance of good service and the effects of promises undelivered.

I really want to know the answer of some of my question

I want to know that is this the way by which Kotak doing business?

What is your credit department responsibility?

How did you disburse a loan amount when I didn't signed any loan agreement as well as sanction letter?

I need a justification. If I didn't call to your call centre then you will charged me that rate of interest.

I will file a FIR complaint against that DSA. I need address and real name of DSA

This is cheating case . I am worried weather the seniors of the company are interested in personal loan division or not.

I have applied for a new car loan in Kotak through a thrid party(Jeba Associates) outsourced by kotak.They promised me to get 80% of the Ex showroom price of the vehicle, So I signed all the documents and a I gave ECS for loan repayment as well. At the time the associate asked me Rs2400 towards the loan proceesing.
Unfortunately at the time of releasing my loan amount the Associate (Mr.Wahid) to whom I hand over the documents called...

the courier is booked on 20th of sep 2008, today is 28th of sep still date the courier is not received...

My self Ruchin Kumar Thakur

On 15th of August 2008 one of sales executive of Kotak Bank Name Chandan Jha visited my office and offered me to take Credit Card of Kotak Bank so i have given all the relavant doucment to him and applied for Credit Card the Form No. is[protected] than on 15th august 2008 i got a call about verification and on that call i have given all the details than same day i got sms from kotak bank about the confirmation of my application and given application no.[protected] but till now neither i have received my card nor i have the status of my application kindly let me know what is the status

Waiting for your Reference

Regards
Ruchin Kumar Thakur
[protected], [protected]
[protected]@yahoo.co.in