Kotak Mahindra Bank Complaints & Reviews

I want my salary details but the no. which is note on the check book not work so please give me the customer care no. bank addres is REGENT SQUARE MEHROULI ROAD GURGAON HARYANA.

I got a zero balance account along with the Kotak insurance policy that I had taken. On Dec 2008 Rs 800 were duducted from my account stating NMC (non maintainance charges). They said this was since I did not pay my insurance premium THROUGH THAT SPECIFIC ACCOUNT. I pay my insurance premiums online through my salary account. Why is is compulsorarily required to pay it through that specific account. Had a long conversation regarding this but to no good.
I just want to make people aware of this so that they do not feel cheated as I am feeling now. So, BEWARE before taking any account from this bank. This is a worst service that I have encountered from any bank.

Below is the email chain. Guys PLS BEWARE. I hope the word of mouth would help others.


--- On Sat, 7/2/09, Smita Jeevan //Kotak /Bank <smita.[protected]@kotak.com> wrote:

From: Smita Jeevan //Kotak /Bank <smita.[protected]@kotak.com>
Subject: RE: Your Banking Operations with Kotak Mahindra Bank Ltd.
To: "Raut, Vineet" <vineet.[protected]@capgemini.com>, "Suchitra Poojari //Kotak /Bank" <suchitra.[protected]@kotak.com>
Cc: [protected]@yahoo.com
Date: Saturday, 7 February, 2009, 4:04 PM


Dear Mr Raut,

In continuation to your below mentioned mail, we wish to reiterate that we are unable to reverse the non maintenance charges levied to your account. The same had been intimated to you vide our letter dated 22/01/2009.

We sincerely regret the incovenience caused to you in this regard.


Thanks and regards

Smita Jeevan | Deputy Manager| Kotak Mahindra Bank Ltd.
Gr Flr, Sainara Bldg., Linking Road, Santa Cruz (W), Mumbai 400 054 (+[protected] EXT 119 |(+[protected] F.


[protected][protected][protected][protected]
From: Raut, Vineet [mailto:vineet.[protected]@capgemini.com]
Sent: Thursday, February 05, 2009 1:41 PM
To: Suchitra Poojari //Kotak /Bank
Cc: [protected]@yahoo.com
Subject: RE: Your Banking Operations with Kotak Mahindra Bank Ltd.


Hi Suchitra,
Thanks a lot for the long awaited mail and also for sending a scanned copy of letter which was sent on 22nd ( not received by me yet).

I do understand the reason that you had written down. It might be just from your part but I am not happy since I was not told this during the time the account was opened. I was told that this is just a free account that you get FREE with the insurance policy; Else I wouldnt have wanted that since I already have a zero balance accounts of 2 other banks and they dont charge me the NMC (i.e. they are truly a zero balance accounts).

Anyways gone is gone. I see two options going forward:

1. In future I pay the insurance premiums through this account and hence this account remains a zero balance account. But for this you need to reverse the already levied charges.

OR

2. I close this savings account. Hence tell me the easiest and hastle way for the same.

Please let me know in either case.

P.S. your words of sincere gratitude would mean anything to me only if you can help, else, for me, it is just a script that you use in your everyday reply.

Awaiting your response.
Vineet

[protected][protected][protected][protected]

From: Suchitra Poojari //Kotak /Bank [mailto:suchitra.[protected]@kotak.com]
Sent: Wed 2/4/2009 16:10
To: Raut, Vineet
Subject: FW: Your Banking Operations with Kotak Mahindra Bank Ltd.


Dear Mr. Raut,



This is further to our email dated January 30, 2009 regarding the concerns raised by you.

At the outset please accept our sincere gratitude for the time taken and effort made by you in sharing your concerns with us.

We wish to inform you that the Average Quarterly Balance (AQB) for your account (account number [protected]) is Rs.10, 000.00. If the same is not maintained, Non-Maintenance Charges (NMC) will be levied. The account was opened under a promotional scheme, wherein the NMC was waived subject to debit of Insurance policy premium. As the same is not being debited, NMC has been levied. Requisite information was sent in the September 2008 statement.


We are unable to accede to your request for reversal of charges levied to your account towards NMC. Please also find a copy of the letter sent to you dated January 22, 2009.


We trust the above addresses your query adequately. Please accept our sincere apologies for any inconvenience caused to you.


Assuring you of our best services at all times.


Regards,

Suchitra N. Poojari
Manager, Service Quality

[protected][protected][protected][protected]

Kotak Mahindra Bank Ltd., 1st Floor, IN G.S. Point, Plot No. 8, C.S.T Road, Kalina, Santacruz – (E), Mumbai-98


[protected][protected][protected][protected]

From: Suchitra Poojari //Kotak /Bank
Sent: Friday, January 30, 2009 10:35 AM
To: 'vineet.[protected]@capgemini.com'
Subject: Re: Your Banking Operations with Kotak Mahindra Bank Ltd.



Dear Mr. Raut,



This has reference to your email dated January 29, 2009 regarding the concerns raised by you.
We are in receipt of your email and shall revert to you at the earliest.


Assuring you of our best services at all times.


Regards,

Suchitra N. Poojari

Manager, Service Quality


[protected][protected][protected][protected]

Kotak Mahindra Bank Ltd., 1st Floor, IN G.S. Point, Plot No. 8, C.S.T Road, Kalina, Santacruz – (E), Mumbai-98


[protected][protected][protected][protected]

From: Raut, Vineet [mailto:vineet.[protected]@capgemini.com]
Sent: Thursday, January 29, 2009 12:51 PM
To: Nodalofficer //Kotak /Bank
Cc: [protected]@yahoo.com
Subject: FW: Awaiting response for complaint no :[protected]





Hi,

Please find below the email chain regarding the complaint that was raised around 5th Jan. Its very sad that the same is not yet resolved and the service from the branch was far far away from satisfactory.



I hope that atleast this email will ring some bells. Thanks in advance.



Regards,
Vineet


Vineet Raut / Capgemini India / Mumbai

[protected][protected][protected][protected]

From: Customer Feedback //Kotak /Bank [mailto:customer.[protected]@kotak.com]
Sent: Thu 1/22/2009 10:35
To: Raut, Vineet
Subject: RE: Awaiting response for complaint no :[protected]

Dear Mr. Raut,



This has reference to your email dated January 21, 2009 regarding the concerns raised by you.



We regret you have had a reason to be dissatisfied with our services. We are currently in the process of investigating the matter and shall revert to you at the earliest.



The reference number for this query is[protected].



Assuring you of our best services at all times.



Regards,



Tilakraj S. Shetty

Assistant Manager

Customer Correspondence Team




[protected][protected][protected][protected]

From: Raut, Vineet [mailto:vineet.[protected]@capgemini.com]
Sent: Wednesday, January 21, 2009 1:39 PM
To: Customer Feedback //Kotak /Bank
Cc: [protected]@yahoo.com
Subject: FW: Awaiting response for complaint no :[protected]



Hi,

This is to let you know that I am very much dissappointed with the service provided by the bank for its customers. Below is the email chain, yesterday I got a call from some Lady (not sure if she was from the same branch), concerning the complaint. Sorry to say, but she did not have any knowledge about talking to the customer. I was told that the ammount(for non maintainance) was deducted from my account since I did not pay my policy premium through the KOTAK BANK ACCOUNT. I pay my premiums through the netbanking facility provided by the Kotak mutual fund. I only took the savings account since I was told while taking the policy that this is a FREE ZERO BALANCE account for lifetime.



If this is the case, I would like to close the bank account, since I already have zero balance accounts from other banks. I hope that my complaint would be considered else I might have to escalate it to the next level.

Expecting some response from your end.



Thanks,

Vineet Raut

[protected][protected][protected][protected]

From: Customer Care //Kotak/Bank [mailto:[protected]@kotak.com]
Sent: Mon 1/19/2009 18:10
To: Raut, Vineet
Subject: RE: Awaiting response for complaint no :[protected]

Dear Mr. Raut,



We regret we are unable to meet our earlier committed time lines for resolution and would require some more time. We assure you that your query is being attended to on priority and we will revert to you within next three working days.



It is our endeavor to provide timely responses, however, at times such aberrations occur, where we are unable to respond within committed time lines.



Your continued patience is solicited in the matter.



The reference number for this query is[protected].



Assuring you of our best services at all times.



Regards,



Tilakraj S. Shetty

Assistant Manager

Customer Correspondence Team




[protected][protected][protected][protected]

From: Raut, Vineet [mailto:vineet.[protected]@capgemini.com]
Sent: Monday, January 19, 2009 4:38 PM
To: Customer Care //Kotak/Bank
Cc: [protected]@yahoo.com
Subject: RE: Awaiting response for complaint no :[protected]



More than 15 days passed. still no response. Not even a single call from the branch.

Can I have the contact number/ email id of the branch manager?



Vineet Raut

[protected][protected][protected][protected]

From: Customer Care //Kotak/Bank [mailto:[protected]@kotak.com]
Sent: Fri 1/9/2009 16:25
To: Raut, Vineet
Subject: RE: Awaiting response for complaint no :[protected]

Dear Mr. Raut,



At the outset please accept our sincere apologies for the inconvenience caused to you.



With reference to your query we are having the same checked at our end and shall revert to you at the earliest. Your patience in the matter is solicited.



The reference number for this query is[protected].



Assuring you of our best services at all times.



Regards,



Tilakraj S. Shetty

Assistant Manager

Customer Correspondence Team




[protected][protected][protected][protected]

From: Raut, Vineet [mailto:vineet.[protected]@capgemini.com]
Sent: Friday, January 09, 2009 1:28 PM
To: Customer Care //Kotak/Bank
Subject: RE: Awaiting response for complaint no :[protected]



What you have told me is what I already knew. What I want is a solution or let me know the email ID where I can report my grievances or escalate the matter.

The home branch can call me 10 times suggesting me to invest my money, but they wont call when these things happen.





Vineet Raut


[protected][protected][protected][protected]

From: Customer Care //Kotak/Bank [mailto:[protected]@kotak.com]
Sent: Thu 1/8/2009 19:58
To: Raut, Vineet
Subject: RE: Awaiting response for complaint no :[protected]

Dear Mr. Raut,



At the outset please accept our sincere apologies for the inconvenience caused to you.



With reference to your query we would like to inform you that we have forwarded the contents of your email to your Home Branch and have arranged for an officer to contact you with regards to the same.



The reference number for this query is[protected].



Assuring you of our best services at all times.



Regards,



Mahesh S. Savita

Assistant Manager

Customer Correspondence Team




[protected][protected][protected][protected]

From: Raut, Vineet [mailto:vineet.[protected]@capgemini.com]
Sent: Thursday, January 08, 2009 1:02 PM
To: Customer Care //Kotak/Bank
Cc: Client Service Desk //Kotak/Insurance
Subject: Awaiting response for complaint no :[protected]



Hi,

It is more than 2 days and I am still waiting for the response for the complaint no.[protected]

Vineet Raut

Dear Sir,

I have kotak mahindra gold credit card. The company has provided the offer that you will get cash back of 10% on amount spent on restaurent. The company has no where provided the condition that the spent amount should be less than Rs. 4000 in single swipe. The condition was not mentioned in offer advertisement in official web site of bank. When i have contacted the customer care, now they are claiming that we provided the condition in FAQ. But accordingly me FAQ are not part of terms & conditions.

Please your help required so that the banks can not cheat in this way to customers.


Thanks & Regards,
Mahendra Golesha
M [protected]

Sir,
I have been issued credit card no.[protected] from Kotak mahindra bank. But I have not received my monthly statement till date. I also contacted customer care but due to limited talking time, my complaint could not be completed. Please update my billing address i.e. house no. 1379, sector 21, Panchkula - 134109. my mobile no. is [protected]. Please expedite the matter

Regards,
Bhartesh Garg

I have taken floating interest rate home loan from Kotak .
I have been noticing that interest rate charged on my loan is always more than the prevailing rates in market. When I had taken loan from Kotak two years back, rate of interest quoted was the lowest compare to HDFC, ICICI and other banks. They offer me 9% floating rate on 20/09/2006 compare to 9.5% offered by other banks. I fell into trap and took loan from Kotak. Since then...

I have applied the credit card with Kotak Mahindra bank on 24 Dec 2008.My App No:[protected].. I produced all documents.Still now i didn't get any information from your side. What is the present status of my application.can you send...

My Credit Card appliation is being rejected and I am not sure about the reason.
I want to know the exact reason why my credit card is being rejected.
Bank is reluctant to give me the detail when I contact them.
Application No.[protected]

Its over a year now and i have still not received the agreement copy & the sanction letter till now.
When ever you call the same wording you will hear "its will reach you in 15 days" or "the courier services returned as no one was available at home". When you ask for the Courier Service Name & Docket # their is no response.
Kinly Advice me as what can be done or Shall i stop the ECS debit for them.

sir, i had made a systematic investment plan in Kotak Mahindra Mutual Funds. The amount of Rs. 3000/- used to get debited every month directly from my ICICI bank account. Its been 6 months since the time i invested, but till now i've not received the investment documents. Also, after 3 months from start date, they stopped debiting the amont from my bank. Numerous calls to the customer care centers of both ICICI & Kotak mahindra were futile. That's why i want to close the Mutual fund and withdraw whatever amount have been saved till date. For this i need the documents, which Kotak hasn't given till date. please help.

regards
paapori

i was terminetted from service,
iam a DRA of stpl collections hyedrabad division
sir now iam out of kotak mahindera prime ltd now i dont have fear,
i want to tell you some importents things about kmpl.
mr. b. rajashekar reddy who is maneger of stpl collections hyd.
emp id, 1327
he was useing his powers in wronge way,
like every month he was claiming the salarys by adding incentives to exe and same he take back when the salarys comes . the same will contneing from last six months and 4to 5 exe every months.
approx it will be 25000. per month.
and also he was terminetting those who will not accepts to his conditions.and also misguaiding the costomers
please look into matter and do the justify to me
iam work for kotak and i will never expects this from rajashekar reddy

thanking you
xxxxxxxxx

Dear Sir

I have availed Home loan from Kotak Mahindra Bank in Sep, 2007. Initially they charged 11.75% as interest rate and then within two months it was raised to 12.75% from October 2008 on wards it was raised to 13.75%. Looking the jet raise in the Rate of interest, i have decided to shift the home loan to State Bank of India. I have approached them and got green signal for take over. But the Kotak mahindra bank has refused to show the original document for review of SBI legal advisers. Now i have left with no choice. I don't know why the bank is behaving so badly. When i have asked for the documents they replied that "there are no hard and fast rule to show the documents". Kindly suggest me what measure i have to take.

Regards

Pushpanathan

sir,
many of times i make complaints against kotak mahindera prime ltd. iam a dra of stpl collections hyedrabad branch from last 2 years iam working with kmpl and my performence is also good on dec2008 suddenly they are terminated me from service iam vary poor person.
right now i dont have a job, i dont know what to do, i request higher athourities to look into matter do the needful to me...
i want to know what is the reason behind terminating me, bcoz iam very sincior to my work
i dont have any official contact numbers, thats why iam using this consumer complaints.
if any one knows the contact numbers or any personal email ids please let me know my email...
i will give my ph. no: [protected]..
iam waiting for your feedback and also i want to continue my work in the same department

thanking you sir,
kumar (hyderabad).

Hi
I have taken a home loan from Kotak Mahindra Bank 1 yr ago.
It was 11.25% floating which they have increased to 13.5% ...
Can u Imagine !!!
They have increased this 2 time without inecreasing the tenure and without notifying me. (my tenure is 20 yrs)
Is it true that tenure can't be increase beyond 20 yrs?
now they are telling me that i have outstanding amount... which i need to pay ...
What legal options do i have and most importantly how fast this matter can be solved if i go for legal option.
Is there a regulatory in India (like RBI) who can control what maximum level home loan interest rate can go upto?
And y kotak is not decreasing it to say 9.5 or 10%?

regards
Nilesh

sir,
we are a collection exe of kotak mahindera prime ltd hyedra division, stpl department,
we are working from last 2 years. and our performence is also good. suddenly on dec 2008. my maneger has termenetted us.
one maneger named is b. rajashekar reddy employee id no is 1327, and another is shiva shankar who is friend of rajashekar he was joined recently as a team leader,
the both are doing froud like every month they are claming a collection exe salarys by adding a incentives to those exe who will not elegiable for incentives they are claming this 5to 6 exe every month. and when the salary comes they take it from exe.
this will happening from last 6 months.
approxmetly they are getting 25000. as side income every month.
to whome we will tell this we dont no.
we are requested to mr. uday kotak ceo. to look into matter because we already spoke to mr. saboo but he was not showing intrest in this matter.
now we are out of kotak mahindera because of this. now we are helpless. no job no money
thanking you. uday kotak garu.

Dear sir/mem,

i having taken before 28 month kotak loan rs.225000...after 24 emi clear no any bounce. bank given me good offer rate and amount increase.

but after 5 month process...they only given 130000. and same amount loan with rate increase...

on aug-2008...onword my business shut down and i was big lost amount on share market. after on sep-2008 i was meet on SURAT OFFICER KOTAK BANK LTD. Mr. IRFAN AND GANDHI MANAGER. Request that after 5 to 6 month i will be found new job ... i will paid due but withing 4 months they taken against me on COURT CASE ON NEGOTIABLE INTSTURMENT ACT 138.
So, what can i do...

right now i m unemployee with i haven't that's much amount. and bank collection officer so, much harressement me. i will future also if not amount adjust. i will suside and full responsible on KOTAK BANK EMPLOYEES...

H.D.PATEL
M] [protected]

sir,
many of times i make complants agenst kotak mahindera prime ltd .
iam a dra of stpl collections hyedrabad branch
from last 2 years iam working with kmpl
my performence is also good
on dec2008 suddenly they have termenetted me from service
iam vary poor person . know iam helpess
many of times i try to contact with higher official but iam not geting any datils .
i really worked hard for kotak
plse look in to matter and do the needfull
and save ma and my family sir

i applied for the credit card last month till know one called me and without reason they rejected .totally waste of time to apply kotak credit card, you simply wasted my time.this my mystake i applied kotak credit card.

without genuine reason rejected.

bye bye...

Regards
Rahul.K

Hi

Kotak mahindra recovery people they are thinking they can do what ever they want with customer if
They can use any type of words to the people one basstered is name adithaya he think that he is he
King and onower the bank he is not born for one i think he born every one in this worlod he
He using all 3 grade words on the people i dont no how this people allowed to work from rbi
And.

Hi,

I got courier till now i didn't receive any docs..i got sms from kotak bank like card sent on 28-Nov-2008 by ExpressIT Courier AWB [protected], till date(06-Nov-08) am not got that courier pls review that, do need full .


Regards,
M.Bakkiyaraj
Asst.Manager-Commercial Banking, Chennai
[protected]@hsbc.co.in

I had a carloan from them in 2003 Appl No[protected] and the last installment was cleared on 2nd Aug 2008 after that inspite of submitting the relevant documents for the release of NOC they have not yet send it to me . Everytime repeated calls to them has been a harassment for me as they transfer it from one person to another and all they say is you will get it in 7days and like that 2 months have passed . Even calling their national Customer care number same reply . I want to take stern action against them .
I also found out that my car which is registered as WB02 R1079 is showing some reg no- WB71 ... in their system which is a fraudulent activity of one of their staff.

Now I have sold the car but could not complete the transfer of ownership paper works as NOC is not available and also the buyer is not paying the money to me .