Kotak Mahindra Bank Complaints & Reviews

Hi,

I have a saving account in Kotak Mahindra bank (A/cs no. `[protected]). In last three quarters the bank has deducted more than 2500 Rs from my account as Non-Maintenance Charge. I was not checking the my account statement regularly. When I complaint abt. that the bank person informed me that "your account (A/c no. `[protected]) was opened under a Promotional offer. We have changed the status of your account. Now you have to maintain average Rs 20000 i your account.

All this is done without informing me. I never received any letter or call from the bank that your account status has been changed or from now you have to maintain a balance of Rs 20000. When I have complaint abt. illegal deduction of money from my account, after two days I got a call from there call center that you are not the minimum balance in your account.

Kotak Mahindra is adopting wrong practice by doing unlawful activity. Through this forum I want my money back from the bank.

Regards,
Ravi Sinha
[protected]@gmail.com

I took Home Loan from Kotak Bank, 2 years ago and they have since charged me hefty Interest Rates.
Initially ther offered me 0.25% lower that the Axis Bank and other Indian Banks and immediatey started to raise the same when I took the Loan.

ow when I am fed up of their poor service, I cannot leave them as they charge me a hefty 2.25% Interest Rate. In short Never ever Take Loan from Kotak Home Finance or Kotak Bank.

Now never in my life ahead, I will deal with Kotak Bank.

SUB:Complaint against Mr.Samuel J Biju of Chennai Branch against Misbehaviour with Customer.

This is to bring to your kind notice that I had send the following mail to Mr.Samuel on the
clarification of my Personnel Loan & instead of clarifying on my query he's started shouting
on me for overdue of the installment & threatened me with serious allegation & wants me to come
to chennai from Bangalore where I presently posted for the clarification.I want to know the different
escalation levels to take it up to the Highest Level.

Such behaviour of a senior person is totally un called for & wants some one to do a thorough investigation
instead of trying to covering up the mistake.

With Warm Regards
Raghunath.V
Vice President
STG Int Ltd
No 2934/35 E Club Road
Vijayanagar
Bangalore-560040
Ph:[protected]




Dear Mr.Samuel
I would like to bring to your kind notice the following few facts after
going through my previous papers.

1.I had taken the loan Ref CSG 478793 on 2411/04 for an amount of Rs 2, 50, 000/- with the monthly installment of Rs 8455/-.for 36 months.

2.After 22 months I had offered a top up loan & I was told that there will not be any processing fees or pre payment interest & was offered the loan.

3.After 22 months of repayment my principal outstanding was Rs 1, 09, 190/- & I was again offered loan of Rs 3, 02, 581/- Deducting an amount of Rs 1, 09, 190/- of the First loan I should have recieved an amount of Rs 1, 93, 391/-

4.On 26/10/06 I have been credited with Rs 1, 60, 000/- & during these process I have been relocated to Bangalore & Now I am realising that I have been cheated by Rs 33, 391/- which you can please clarify on these.


Regards
Raghunath.V

Dear Sir,

I took one policy no. 01113519 on 27/06/2008. When agent came to sell the policy he promised me as under :-
1) I have to pay the premium for 3 years.
2) I will get rs. 1 lac & 20 thousand after 3 yrs.
3) I will a death cover of 10, 00, 000

but now when the renewal of policy has come I came to know that after paying for three yrs i.e Rs. 60, 000/- I will get only Rs. 40.000/- which seems to be strange.

I also did not read anything filled in the form as it was written in English, when I visited kotak office I came to know that there is a person mentioned who supposedly made me understand the contents of the form whom I HAVE NEVER MET AND DON"T KNOW HIM they cheated me.

I am a poor female aged 48 yrs and have studied upto 8th standard and lives in small sectorin faridabad. My daughter has to be married shortly for which I am collecting and in this hope I invested in kotak life Insurance plan after breaking my fixed deposit in bank which i collected after cutting my stomach from last 10 yrs.

I don't have any source of income but than even i manage that 20, 000 but now I got fake from their side.

After one year of pains which i suffered, I would like to request you to kindly make my money refund my hard saved & earned money which i can use for my daughter's marriage.

I visited their kotak office for 20 times for any solution but no one show me right way & now they don't even reply my phone calls.
I losing my hope from their I come to u in this hope, that you will help me in refunding my money from them.

I am enclosing my complaints in hope please sort out my problem as soon as possible
I will be very thankful to u . I will give you my blessings my child please elp me.

Dear Sir

This is with reference to an employee names Ms Yogita who supposedly is working with Kotak Mahindra – Personal Loan dept since last 5 years. Ms Yogita got me a Personal Loan approved of Rs 4 lakhs ( including the foreclosure of the earlier loan which I held with Kotak) in the Month of June. I have few complaints to lodge against her as an individual as she is one of the most irresponsible customer care personnel...

Respected Sir/Madam,

I Aditya Rana would like to file a complaint agains Balram residing in New Delhi. My father is retired from army .We have to buy a Swift car from canteen . So we meet a ajent who deal in types works . we gave hime files and paper for car loan approval. He said that you just give booking amount to book car. so we gave hime 30000 Rs and on next day he said your car is booked just waitnig for loan approval. but now when we call him his phone switched off. one day his phone is on .I said return my money he said he is in gujraat and when he back he will give us money. He has given another no also. But now his no is out of service and second no is with his friend. His friend said we have taken money and we are not return ur money. what ever you want to do do it. this is happening from last 3 months His working No is [protected]( Gujrat state ).His name Vikas.

Please suggest me what we can do and how police can help us.
thanking You
Aditya
Mb [protected]

Well my name is Sandeep Yadav and i am holding Kotak Credit card for last 1 year.
My customer relationship no. is 17409039. In starting when i got my credit card, they told me that you can convert any purchase of above 5000 rs in three months EMI. so keeping that in mind i bought some electronic goods worth 30 thousand and call customer care for converting it into three month EMI.
But i when i recieved my statement there was no conversion reflecting about EMI. so after that i called customer care and they told there was no such request from my side. so i got angry and told them i am not able to pay whole amount of 30000 and i will be able to pay 10000 for that purpose i had converted it in EMI but they denied and forced me to pay whole amount. Finding no solution from there side i didnt make payment to them and conveyed that first solve my problem. This keep going on for couple of month but nothing happens and my outstanding balance goes upto 53000 approx. So in month of july of out frustration i have deposited 71000 in my saving account and they blocked 53000 without my information and any prior notice. Now now after 3 days this hold balance goes to 110000 and dont know whom to approach as branch saying call customer care and when i am trying to call customer care none of them is responding and saying u have to deposit 110000 to credit card...i am mentally tortured and no solution is provide to me from there side. please suggest.

To,
M.D. Kotak Mahindra Old Mutual Life Insurance Ltd.
Mumbai (M.H.)

Dear Sir,
With refrence to above i have purchased a policy from Kotak bank Raipur. In that time i had told ur office members Mr.Vishwajeet bm, Mr.Sagar Shrivastav that i have only 1 lakh Rs. n manage urself within this amount since, i was having trust n good relations with your bank n i was also having an investment in your bank with good faith. After that i reacieved messages n calls from urside that i have to pay Rs. 1 lakh more. But i had cleared this thing at the begining itself that i m having only Rs.1lakh n that time Mr.Sagar Shrivastav and Mr. Vishwajeet again convinced me that u just pay Rs. 20, 000 for the 2nd installment and in good faith i had paid Rs.20, 000 in April 2009.
After paying Rs.20, 000 again was getting calls n messages from urside then i contact to ur branch at Raipur there they tossed me to your Mr.Choudhary of kotak life, inspite of my repeated request to all those 3 that continue my above policy but till writting of this letter i dnt have any confirmation from your end. Have i done any sort of mistake trusting on ur bank n u?
Waiting for your early action in this matter.
Thanking you
Ajit Kotak.
Date: 31-07-09

Kotak people has confirmed me on Email stating that no Zero balance can be maintened in my account, But sadly a charge of Rs.825.00 has been debited for "Non Maintenence Charges". And I have been chasing for a week through mails & telephone calls "[protected]" with poor and bad response from the bank people. And till now this has not been reversed.

hi sir iam venkatesh iam using kotak credit card no:[protected]
iam giving complaint four times but no responce
actually iam droped the cheque in september 2008 but not coming for clearing that time but
that cheque comming in febreuary -2009 that time iam not know that cheque was returnet
they are chrged Rs.600/- that amount iam paid but in april month iam dropped the cheque in time but they are charged Rs.550/-that time iam complaiting with complaint no:SR[protected] bank people was sending messing will revert with in five days but thay are charged late fee 500/- again that will com total Rs.2750/- now

please help me

thankyou sir

This is with reference to my mail to concern department regarding my grievances with my accounts with Kotak Mahindra Bank

I gave a request for account transfer to Kotatak Mahindra Bank Panchsheel Enclave, New Delhi from Kotak Mahindra Bank, Noida.Which is more 2 months and nothing has happened till date.

Till date my account has not been transferred and my problems regarding unwanted charges levied by Kotak Mahindra Bank.Through this mail I would like to draw you attention on the same.

When my account was opened the executive Mr.Prem Kumar and Mr.Pridarshi Mishra gave me lot of assurances.He told me it will be a zero balance account if I pay Rs.One Lakh for opening the account. I told him to wait for 3 days so I can a cheque for Rs. One Lakh still Mr.Prem Kumar insisted and talk to Mr Priyadarshi Mishra and told me that they can accept the 3rd party cheque. I gave him the 3party cheque for opening the account which took almost one month time in opening the account and my funds were stuck and 3rd party cheque was with the executive of Kotak Mahindra Bank.

He also assured me that after 6 months they can give me Overdraft facility after seeing the transactions. But nothing has done. I keep on getting calls and offers for Overdraft facilities but without any results. Now bank has started leveeing the unwanted charges like Non maintenance charges cash deposit charges. I request you to look into the matter and resolve my problem.

Failure of which I may not be interested in having any sort of future dealing and close all my accounts like current/savings/mutual funds. Bank can disturb on late night and keeping the SMS alerts and offers in late night but dont have guts or courtesy to inform the customers regarding the charges wherein banking may effect. Why an Executive gives false commitment when he wants to open a account wherein he is not able to fulfill the commitments. Same thing has happened when Kotak Bank launched Global Infra Mutual fund and my Rs.1 Lakh put on stake by Ms.Anubha Kumari.

Also I may refer the same to RBI Banking Ombudsman for necessary action in the matter.

Enclosing herewith the correspondence done for your ready reference.

Look forward to hear from you soon with solution and positive and necessary action taken in the matter.

Best regards.

Lokesh Mehrishi


Dear Mr. Mehrishi,

Thank you for writing to us.

This is in reference to your mail regarding the reversal of the charges levied to your account with us.

We have arranged for an officer from your Home Branch to contact and assist you further with your request.

The reference number for this query is[protected].

Assuring you of our best services at all times

Regards,

Shahzia Mudbhatkal
Customer Correspondence Team
[protected] Original Message[protected]

DURING THE RECENT PERIOD I HAVE NOTICED THAT THERE ARE SOME CHARGES ARE LEVIED ON MY ACCOUNT.THE SAME WAS ENQUIRED FROM MY HOME BANK BRANCH AND HAVE BEEN INFORMED THAT THE CHARGES LEVIED ARE FOR CASH DEPOSITED TO NON-HOME BANK BRANCH.HOW YOU CAN LEVIED THE CHARGES WITHOUT INTIMATING SAME TO THE CUSTOMERS.THEREFORE YOU ARE REQUESTED TO GIVE THE REVERSAL OF CHARGES LEVIED ON CASH DEPOSITED ON NON-HOME BANKING BRANCH AND NON MAINTAINANCE CHARGES LEVIED OF RS.1654.50 OR I WOULD PREFER TO CLOSE ALL MY ACCOUNTS/SAVING/DEPOSIT/MUTUAL FUNDS INVESTMENT AND WOULD NOT LIKE TO HAVE ANY KIND OF FUTURE DEALING WITH KOTAK MAHINDRA BANK.I LOOK FORWARD FOR YOUR IMMEDIATE AND POSTIVE REPLY AND IMMEDIATE ACTION ON THE SAME.BEST REGARDS

I WROTE THIS LETTER TO KOTAK BANK.----

PLS. READ THIS LETTER AND DO THE NEEDFUL IN THIS MATTER.

THANKS & REGARDS,
P.I.PAREKH
[protected][protected]
TO,
Kotak Mahindra Bank Ltd.

By Regd. A.D.

Dear Sir,
Re. : Savings Account No.: 081XXX00X006X, CRN NO. X9X50XX4

I am holding savings cum term deposit of Rs. 1, 00, 000/- (Rupees One Lakh only) under the above mentioned CRN

I opted for Kotak Bank thinking that it is a private bank and run by a very efficient Gujarati family but to my surprise it is most inefficient bank worst than even public sector bank.

The term of deposit is as follow. According to the term at the placement of deposit I was assured that your bank opened zero balance account and no AQB charges on it.

After the three month of accounts your bank debited the AQB charges for first quarter and then second. In this regard I personally went to bank and tell to bankers for reversal for the same but they are unable to do the same and give promises only but there is no result at all. After lots of exercise and follow up with bank it has been done.

Now again the same problem for other quarter is raised and debited AQB and other charges in my savings account even there is linked my term deposit with savings account. In this concern more than 12 months have passed nothing is done in this matter. Now if I don’t get any solution in this matter I will take necessary action by the way of law and also will give press note with all the evidence lying with me.

First of all your bank opened this account with single form for term deposit and savings and committed for zero balance facilities and after that bank debited the charges in savings account. I had complaint for that and your bank manager told me and suggested that you just close this savings account, and I have received letter from your bank that you have to maintain this account with minimum balance of Rs.10, 000/-

As a rule if you committed the customer and taking business from them and then you are not firm on your commitments means your bank is cheating the customer. This kind of act is literally harassed to customer. I need permanent solution in this matter immediately.

I am sorry to make this statement but as I don't receive any satisfactory reply from our Law garden, Ahmedabad branch. I would say that I will never advice any one to deal with your Ahmedabad Kotak Bank. Please treat this letter as notice to the bank.

Thanking you,

Yours truly,
P.I.PAREKH

Dear Sir,

I am holding a savings account with Kotak Mahindra bank, which was opened on the pretext of providing a free trinity account. I already have 2 savings accounts with other reputed banks and I did not need another savings account. The bank informed me about the free savings account ( no joining fees/annual fees/ no minimum balance to be maintained), demat account and trading account. I have emails from the banks in...

I have a kotak synergy account no.[protected].When I opened my account with Kotak securities it iwas told to me that I will get trinity account with kotak and will get ZERO BALANCE account with kotak mahindra bank.but still AQBL charges are levied to me for last quarter APR-JUN 09. NO email or SMS alert was sent. This is cheating and fraud with customer .I condemn this move and request bank to refund the charges.

Respected sir, myself piyush from jodhpur and i have done a job in kotak mahindra life insurance from 27may 2009 to 25 june, and as before joining the job i wall told that ill get the 1500 monthly basic and it is fix and and later i was known that this wall all wrong and no salary is 1500 as when i will open the acount on first of the month then only ill get 1500 basic salry as i was played with my sciencierty. by tthe venue manager and one day while attending the meeting the manager whose name is Ankhur called me in bitween the meeting and told to sign a paper as the paper was only 20 percent open he putt some other papers on it and said to sign as it is my joining letter and later on i came to know that that paper was the terms and conditions. so i was totally in the dark and although i worked there and opened 2 acount but the venue manager told that it is not ur deal as it is other advisors deal as he has explained the plans of the policy. so this is not your deal same thing wioth my another deal . kniow they are saying that you will not get any kind of salary. as you have not opened any kind of acount so then i have left the job with proper information to the manager that sir i cannot do this job more as you are lier and then i left from the place.

Sir know i m requesting you to help me in getting my salary as i was regular in my job only one leave was been taken by me. and thejob timing i was told before joing was that evening 4-8pm and later after 2-4 days they always use to call me at 2pm in day and leave at 9.45pm at night .

Sir please help me in getting my salary as i was full dedicated to my job.
Thank you sir

I was interested in opening a 3 in one account. The sales guy said based on my employment credentials I am eligible for a free Pro Savings Account along with a trading account and a demat account. First of alll I was not happy in the way he made me fall into his trap. He said that I should first open the SB and Investment account and later link my demat with the SB as by this way I could save processing time. I paid a check of Rs 20750 . I was told that with Rs 20000, the SB account would be opened and 750 were the charges..It took 10 days and later after following up the kit was delivered . I was surprised to find an edge savings account kit (lower version SB account i/o PRo). On asking, the sales guy geve me the slip. I later spoke to the manager and he wanted time!. And that too the NMC is applicable for only 1 year While I was told it is for lifetime by the sales guy. Another point was my account was not at all credited on time wheras the bank had deposited well ahead to utilize the float.The customer care and the branch guys are pathetic each one pointing fingers at one another. i even wrote to Kotak cust greivance cell but witout avail..Out of the amount deposited, there is a debit of 10750 towards kjotak securities...I am unable to see the credit in my sdemat account...I am helpless...Have to contact RBI ombudsmn and lodge a complaint against these buggers

I received a letter from Kotak Bank Safdarjung Branch, wherein, they mentioned that they have received a complaint from Ms. Abhinandini Sharma alleging unauthorized debits from her Account no. [protected] and because i received amount from this account to my saving account in Kotak Bank, Saket Branch, the bank has freezed the debit facility of my account no. [protected]. I have replied to the bank's letter on 7th July. I haven't received the bank's reply yet. kindly take action on my complaints.

My letter is as below -

July 7, 2009

To,

The Manager,
Kotak Bank
A-1/24, Safdarjung Enclave,
New Delhi – 110029
Phone –[protected]

Sub- Your letter with the sub - Complaint received from Ms. Abhinandini Sharma alleging unauthorized debits from her Account no. [protected]

Dear Sir,

Please refer to your letter dated 16 June 2009 wherein you have mentioned that Ms. Abhinandini Sharma has alleged unauthorized debits from her Account No. [protected]

I would like to bring to your kind notice that she herself given me those cheques in my name and she was supposed to give that money to me on that very day as per our mutual commitments and this money was given to her by me in good faith for which she issued those cheques in my favor.

And Bank is also aware of the following –

A negotiable instrument means a promissory note, bill of exchange or cheque payable either to order or to bearer. Here the law of Section 138 of the Negotiable Instrument Act 1881 is very clear. Once you have issued a cheque in favour of somebody, you are duty bound to pay that amount to drawee. Otherwise, the drawee is free to initiate proceedings against you under Section 138 of the Negotiable Instrument Act.

I received your letter on 6th July 09 and immediately called Mrs. Abhinandini Sharma and asked her why she did this than she informed me that by mistake she requested for stop payment of those cheques. But, further added that she got those cheques (000005, 000007 and 000008) revoked before presenting to the bank.

When I was going to deposit those cheques I informed Mrs. Abhinandini Sharma that I am going to deposit those cheques. At that point of time Mrs. Abhinandini Sharma herself admitted in front of me that she has wrongly called the kotak bank and got those cheques stopped and requested for new debit card, cheque book etc., but, she further added to her statement that she will call the bank again and get those cheques revoked which she did on that very day, that is the reason I did not take any action against her that day as I was assured by her that I can deposit the cheques easily without any wrong conception in my mind against her.

However, just to release herself from the liability towards me she wrongly stated that she lost her cheque book containing all SIGNED CHEQUES. This statement is an ambiguous statement by which she is trying to misguide the bank.

I was constantly in touch with her when I presented these cheques in bank and she was aware of the fact that I am going to deposit these cheques on that very day. This can be proved as below –

In your letter you have stated that she had issued instructions for marking stop payment on all the cheques from the cheque book issued to her in respect of her account with your bank. As far as I recollect she has issued one bearer cheque in favor of Robin Taneja which was incashed by him and the cheque no. is 000007 and cheques issued to me was 000005 and 000008. This clarifies that all these three cheques are of same cheque book and when she got these cheques stopped why she got these revoked before our presenting those cheques to the bank and why the bank honoured these cheques.

When we went to South Ex Branch there was a person (an employee of Kotak Bank named Mr. Arvinder who called up Mr. Kapil (an employee of Kotak Bank - Safdarjung Branch) for the authentication of the bearer cheque # 000007. And in front of me and my brother Mr. Robin Taneja, Mr. Arvinder got the permission from Mr. Kapil and a cash of Rs. 5, 00, 000/- was given to Mr. Robin Taneja at that point of time against that bearer cheque.

Also this was not for the first time I got money transferred from her account to my account. You can check this in our account’s records that I have received a cheque no. 000001 from her on 6th June 2009 for Rs. 100000/- (before her request of stop payment) and after that on 8th June 2009 I received another Rs. 100000/- via online bank transfer.

I had a very good relation with Mrs. Abhinandini Sharma that is the reason I gave that money to her and introduced her to Kotak Bank through Mr. Amit Tandon.

I should further add to my explanation that I am an old customer of Kotak Bank and I had a saving account no. [protected] in safdarjung branch only. Due to some urgent requirement I withdrew all the money from this account and when this money was not used then I asked Mrs. Abhinandini Sharma to open a saving account in Kotak Bank and keep my money in her account for my sake. I thought I will be relieved from tax Liability this way. The witness to it is Mr. Amit Tandon – an employee of Kotak Bank, who was the relationship manager of my account (which was in safdarjung branch). I approached Mr. Amit Tandon to open an account in her name for which Mrs. Abhinandini Sharma herself told Mr. Amit Tandon that she is just like my sister and she will not mind opening an account for keeping my money in her account. This can be proved easily as below –

While opening her account she mentioned my email id – [protected]@yahoo.com in her account opening form.

Her husband Mr. Shiv Mangal Sharma only suggested me to open this account in front of Mr. Amit Tandon and assured me that if I will keep that money in her account, I will be free from tax liability.

If she claims that this is wrong than I would request you to kindly ask her for what reason she gave my email id in her account when she knew that I will receive emails in relation to that account.

I introduced her to Kotak bank in a good faith but now she has something else in her mind that is the reason she is alleging such wrong statements.

I would also request you to clear this thing from Mr. Shobhit, an employee of Kotak bank Safdarjung Branch, who is aware of this fact that I was taking care of that account i.e. whatever queries he used to ask and call her, that time Mrs, Abhinandini Sharma used to pass that call on to me

Due to her bad intentions, she has tried to stop those cheques and tried to keep that money in her possession. However, she forgot the fact that when she will call Kotak Bank for new debit card and new cheque book, bank will send an email to the registered email id. And this happened on 9th and 10th June when I received an email from the bank that the bank has dispatched a new debit card. Then only I came to know that she has requested for stop payments of the cheque book and for new debit card.

She should also explain if she was using this account why I was receiving all the emails related to that account. I have enclosed some proofs related to the emails received from Kotak Bank related to her account in my email id since beginning.

I got a new saving account opened in Kotak bank Saket Branch because of very good services given by Mr. Amit Tandon and he was the first relationship manager of my account (in Safdarjung branch). I found him a very efficient person. He is aware of this fact that I had a very good relation with Mrs. Abhinandini Sharma. Infact my lots of other bank’s correspondences used to come at her address. I relied on her this much. I am also enclosing some photographs of mine with her and her family.

It was very shocking news for me when I came to know that her mind is changing and she is trying to keep that money in her possession which I kept in her account with my utmost faith on her and her family. Everyone has a family friend who is always there with you in your joys and sorrows. She was like that for me. We met each other in Lajpat Nagar and lots of people are aware of our friendship and our family relations. Her 4 year old child still calls me MASSI (MOSI). We were like sisters but this money has corrupted her mind and much strange is that her family is supporting her.

I worked for three years in the office of Mr. Harish Salve – a senior lawyer and a former solicitor general of India and quite aware of the fact that once the cheque is issued to someone it cannot be stopped by the drawer.

If she claims that she requested for stop payment for all the cheque books issued to her than why she gave cheque no. 000001 in my name for Rs. 100000/- against which I got funds transferred in my account on 6th June 2009. Why she did not make a call to the Kotak Customer care at that point of time or before that?

Due to this bad thought and intention Mrs. Abhinandini Sharma is not more trustworthy and she is tried to misguide the bank and alleged wrong statements against bank. What I feel is her state of mind is not perfect. She met me so many times after this incident and my family is in regular contact with her and her family. We wished her on her marriage anniversary on 22nd June and was invited by her for treat. On one hand she is complaining against those transactions and on other hand she is trying to be very kind and polite with me and my family. You will be surprised to know that we are so much in touch with each other that we purchased two identical mobiles for each other from Ambe Electronics in Lajpat Nagar on 5th July 2009.

When she came to know that I have got my account reopened in your bank (Account No. [protected]) than a bad thought came in her mind but she forgot that this activity of hers will be communicated to me by email.

What I feel now is that she may further blame on me that she was not aware of the fact that in her account the recorded email id is of garima or she may say that she never gave this email id. I hope bank will be able to answer this query. She filled this email id in her account opening form.

She may further try to say that she never used her account online than why she didn’t inform the bank at that time when several term deposit accounts were opened online in that account. Whenever we open any term deposit account in our account we receive a receipt of that term deposit account, at our correspondence address, which states the information of that term deposit account in it. As far as I remember 3 term deposit accounts were opened online in that account (# [protected]). It means three correspondences were sent to her address regarding the same. So she can not deny the fact that she was aware of net banking usage of her account.

I was always impressed by the services of Kotak Bank that is the reason I kept this much balance in my old account at safdarjung branch. But I am disappointed with the kind of letter I have received from Kotak bank. Your bank should check the relationship of the customer with the bank first.

However, I can understand that bank is simply doing its duties and is bound by certain rules and regulations but every bank is aware of the fact that –

Once the cheque is issued in favor of anyone it cannot be stopped.
Only lost / stolen Cheques can be stopped by the bank upon request from the issuer and if by mistake these cheques were stopped than bank has full right to revoke the cheques. And in this case issuer tried to mislead the bank.

I would suggest the bank to answer and defend itself against her allegations as bank has all the proofs required to prove that her allegations are completely wrong.

Hope this letter will suffice to your queries. In lieu of the above kindly unfreeze the debit facility of my account as soon as possible.

I will wait for Bank’s reply on this letter.

Yours truly,


Garima Taneja

Enclosed – 1. Our photographs
2. Kotak Bank emails related to A/C No. [protected] in my email id [protected]@yahoo.com

regarding valuation fee and not co-operation of your employee
Sir,
I am working with you as a valuer/surveyor in Hardwar (Uttrakhand), On dated[protected] i sent a valuation report of vehicle no. HR38K-7801 (recovery vehicle) with my own bill, but despite of many verbal reminders till date my valuation fee is not sent by you, in this regard when i contacted on telephone to Mr. Dilbag Singh (mobile no.- [protected]) he gave me very strange answer that - "for your fee you did not followup the metter" sir i am very much surprised that when i have already submit my report with fee and after more than 6 month your employee is giving me such type of answer, it is very shamfull for your bank, please explain for what type of followup he want, when i have already submit my report around six month before.

thanks
arvind yadav

To,
The Branch Manager,
Kotak Bank,
Greater Kailash
New Delhi


Subject:- Bank statement (A/C No. [protected])


Dear Sir,

This is to request you to kindly release my A/C statement to November 26, 2008

to 30 June, 2009.My A/C No. is [protected].

You are kindly requested to release the A/C statement.













Thanking you very much

Regards

Krishna kumar

Auth Signatory

AM ATTACHING BANK DETAIL
Savings Account No.: [protected], JALNA, MAHARASHTRA [ Select Another Account / Period ] << Previous Page 12 of 1 Next>>
Closing Balance: INR 38581.08

Date Narration Cheque/Ref. No. Value Date Withdrawal Deposit Closing Balance
08 Jul 2009 Chq Paid-MICR INW CL-KOTAK LIFE INSU[protected] Jul[protected].00 38581.08
Savings Account No.: [protected], JALNA, MAHARASHTRA [ Select Another Account / Period ] << Previous Page 12 of 1 Next>>
Closing Balance: INR 38581.08

Date Narration Cheque/Ref. No. Value Date Withdrawal Deposit Closing Balance
08 Jul 2009 Chq Paid-MICR INW CL-KOTAK LIFE INSU[protected] Jul[protected].00 38581.08


--- On Fri, 10/7/09, sujal shah <[protected]@yahoo.co.in> wrote:


From: sujal shah <[protected]@yahoo.co.in>
Subject: RE: KOTAK INSURANCE NOT REQUIRED
To: "Client Service Desk //Kotak/Insurance" <[protected]@kotak.com>
Date: Friday, 10 July, 2009, 12:23 PM


R/SIR

I NEETABEN BHUPENDRA SHAH DATE OF BIRTH[protected] ADDRESS ;ARIHANT NIWAS MOHAN TALREJA NAGAR BEHIND HEAD POST OFFICE JALNA-431203
I HAVE NOT FILLED ANY FORM OF KOTAK INSURANCE AGENT HAVE COME FOR ICICI INSURANCE HE HAD TAKEN T C ZEROX AGENT HAVE COME FOR FREE ACCIDENT INSURANCE ICICI WE HAVE BY MISTAKE GIVEN CHEQUE FOR SECURITY AND SAID NOT TO PRESENT AS WE HAVE NOT FILLED ANY FORM OF KOTAK INSURANCE I HAVE SUBMITTED HDFC BANK CHEQUE 30000/ CHEQUE NO 0133139 THE CHEQUIRED OM 8-7-09 PRATIK CHOKSHI WAS THE AGENT (BR MANAGER)
MOBILE [protected]
MY HUMBLE REQUEST TO RETURN THE AMOUNT 30000/ AT EARLIEST

--- On Fri, 10/7/09, Client Service Desk //Kotak/Insurance <[protected]@kotak.com> wrote:


From: Client Service Desk //Kotak/Insurance <[protected]@kotak.com>
Subject: RE: KOTAK INSURANCE NOT REQUIRED
To: "sujal shah" <[protected]@yahoo.co.in>
Date: Friday, 10 July, 2009, 12:02 PM


Dear Ms.Shah,





Reference to your below mail, we request you to kindly confirm your policy no as we are unable to trace the details with the cheque# mentioned below.





You can also provide us with your full name Date of Birth and the address as filled in the proposal form to help us assist you further.



For further queries please feel free to write to us or contact our Client Service Desk on[protected].