Lakme Complaints & Reviews

Jul 13, 2018

Updated by Priyagup03 I forgot to mention above for re-doing or fixing my hair they were asking for product charges from me. I denied and felt completely cheated.

First you do not meet customer requirements and when customer complain you ask for additional money to fix that.
In which part o[censored]niverse is that justified!

May 26, 2018

Updated by Sreeparna Ganguly I have purchased this product B5 PLUM LOCAL lipstick, however when I opened the packet it was totally broken. This is unacceptable. When we are purchasing a product by spending money we expect to get a defect free product. Please let me know what should be my next course of action . I cant use the product and is a total waste of my hard earned money.
I would request you all to look into this matter with urgency.

May 16, 2018

Updated by Ketul Sahu Hi Aptech/Lakme Academy Team,

The way Lakme academy Thane franchisee owner (Mr. Santosh) is spoiling the brand name of Lakme and Aptech, surely this is going to bring a lot of disrepute for you.

I am listing out the issues at Thane centre of Lakme Academy. Even after so many serious integrity issues and behavioral complaints against Makeup trainer Mr. Prashant Sundriyal the franchisee owner has not taken any action against him.

Trainer is running his own training center (Celeb's Touch - Where Experts gain Expertise) and telling students to pay money to them instead of paying it to Lakme Academy. He has offered this even to my wife saying that there is nothing in syallabus of Lakme Acadeny and if you pay me personally i will teach you much more than what is there in syllabus. As per trainer Lakme's syllabus is all bogus. Below is link of his training centre page on facebook which is still operational even after 1.5 months of complaint:

https://m.facebook.com/story.php?story_fbid=[protected]&id=[protected]

When i informed Mr. Santosh about this act of trainer then i was horribly surprised to know that he is already aware of it. He started backing the trainer saying that this page was created long back. You can access this page and can judge yourself that when it was created and for what purpose it was created.

This page was created around 20th of March and trainer was regularly posting the work done by my wife and other students on his personal FB page saying that this work is done by his students. Also, the trainer used to be engaged in shooting personal videos and doing personal stuff most of the time(although now it has stopped because students raised it many times) and replies bluntly if students asks queries/doubts. This has happened several times with my wife also, hence highlighting.

Apart from this also there are several other misbehavior by trainer and owner which i have raised to Lakme, Aptech and Unilever customer care. Awaiting their response.

I am asking for full refund of my fee.

Soon i am going to file a police complaint against them. Also, a complaint in consumer forum has been raised already.

Thanks