HP India Complaints & Reviews

CHEATING CASE
I have purchased a Laptop(HP) Pavillion g6-2206TX on dilwali next day 2012, at that time Mr. Vikas Bhardwaj HP Distributor of COMPUTER WORLD(MULTI BRAND LAPTOP SHOPEE)Kachi Chawni says that if your purchased a lap top here and along with you will be received a NIKON 16MP Camera within 10 to 15 days for that you will send a Draft of Rs. 2499/- IN FAVOUR OF SOLUTIONS INTEGRATED MARKETING SERVICES PVT LTD , I am send a Draft on 15/11/2012 by post, but till this date I can not received any camera ,



opinder pandita

Hi
I bought a HP Pavilion g6 laptop on 10/09/2012 from a HP dealer at Hyderabad with an initial warranty of 1 year and additional warranty of 1 year as offer on that day.

For getting that additional warranty the dealer said to me to register in a specific website and send the hard copy of serial and product no laptop to a specific address through post.

I sent those copies through speed post on 12/09/2012.But i did not get any mail or a call from you informing me whether i got the additional warranty!

Recently, I visited HP service center which is located at Raj Bhavan road, Somajiguda, Hyderabad for some issues on my laptop , there i got to know that i'm running with only 1 year of warranty.
So, I would like you to mention the reason why the warranty has not been extended to my Laptop.
I'm attaching the scanned copy of Post office receipt which i got from the post on 12/09/2012, after sending those copies to the given address.

For contacting me, please use my email-id : balu.[protected]@gmail.com

Thanking You,

Anil Kumar Ch

I've registered my extended warranty for my laptop last year but I've not received the warranty card.
please send it @ sharma.[protected]@gmail.com as soon as possible..

I have repeatedly raised complaint with hp helpline and the local dealer, where i had purchased the printer from ( Narayani international ), regarding problem with the printer but to no avail and the response was very poor.The printer's allignment is out and is destroying the printing sheets.The printer is under warranty so i am not even getting it solved from other private outlets.

Dear Consumer Complaint team,
I'm writing with regards to my HP Pavilion DV6 Notebook PC. This is with regards to the service which I experienced with HP. Although I had many issues till now with HP, still I appreciate HP the products. The worst thing that really needs to be changed by the company is the so called Engineers that you people send to visit our site to service us. It is regretted to say the the so called engineers seems to be hardly 10th pass and have least knowledge about the laptop. The engineer who replaced my DVD writer fixed a wrong part in my laptop. Since I'm a engineering student I was able to make out that the part is not at all compatible with my laptop. However, engineers who replaces the part are never concerned that the part which they order and replace should be the same which is present in the laptop originally.
It is also noted that the Engineers are always in hurry and do not handle the laptop with care at all due to work load on them. Most of them seem to be frustrated and are least concerned about the laptop parts getting damaged during the replacement and service.
This is just to bring in your notice that I'm here by attaching the snapshots of all the scratches that the engineers who serviced my laptop made on my Laptop and request you to replace that part and oblige.
The details of all the engineers can be easily pulled out from service report which I'm also uploading along with the snaps.
Reports:
1) Service center: Simtech Computeronics Pvt. Ltd which is now know with a new name as Aforeserve.com
Issue: Lan port was not working, Quick web access feature was not working.
1st Visit By Er.Deepak
2nd Visit By Er.Nilesh
Made scratches on my laptop and even after my comments on Service call report never got a call about the feed back.

2) Service center: Aforeserve.com which was previously known as Simtech Computeronics Pvt. Ltd
Issue: DVD writer not working
1st Visit by Er.Mahesh
Fitted an in-compatible DVD writer on my system and even after that I complained that this is not properly fixed but the Er. refused and said this is the normal functioning of CD drive as I was experiencing a lot of vibrations after inserting any disc which was noticeable by him as well. He never checked the Model number or part number for compatibility.

3) Service center: Aforeserve.com which was previously known as Simtech Computeronics Pvt. Ltd
Issue: Keyboard Not working, Overheat, Blue screen of death, scratches on laptop, slow functioning.
1st Visit by Er.Pankaj
2nd Visit by Er.Pankaj
In first attempt he was unable to order correct keyboard, even after my request for the same model no, he brought a different and said its same for all laptops. I disagreed but still he took a chance and replaced and changed it. But it was not working properly. He has to open my laptop all over again and replace with the old one. He brought the new one again that was working but ***He wasted my 3-4 biz days.
Engineering was not knowing the meaning of Blue screen of death and was even not knowing about error code 0x0000000A of blue screen of death.
engineer didn't serviced me properly and was very frustrating seeing them opening and closing the laptop very poorly.

Team HP, Thus I would request you to kindly consider this laptop as DOA and replace the entire unit or otherwise change the back panel of LCD and the front panel as I shown in the snaps.
Looking forward for your quick response and oblige.

Vijay Deepak Mathuer
+91-[protected]
+91-[protected]

Dear Sir/madam
My laptop has been taken by some Suresh Bhandanadam for Hyderabad and he has not returned it to me, he has also switched off his mobile, mobile no [protected]. Please can you track his details and let me know.

Thanks
Eureka Fernandes

email: [protected]@rediffmail.com

WE have bought our new printer HP DESK-JET 1050 in month , December,2012.It is not working properly and we are not getting the satisfied results as when we give the commands to the printer it keeps on processing it but do not give us the printouts .it is happening since begning seller .when we submitted our complaint in the shop of that seller they said that it has some internal problem and we have to go to the service center of the product.

I am a bba student in pune,i had purchased 1 hp pavillion laptop 3 months ago,a week before laptop started non functioning,applications were not working and it is overheating,i purchased it at 37500 ,but after my complain there is no strong reply from company,i suffered a lot due to hp i hvnt completed my work who wil pay for it..my coplain id in hp was [protected]..pleast give me justice because 37500 is big deal for ne

Hello Sir/Madam,
Greetings of the day.

I purchased a HP laptop[protected] TU (B6U41PA) on 17th January, 2013. It's serial number is 5CB2503XZB.

Before purchasing i visited hp website to search hp model. I selected HP laptop[protected] TU (B6U41PA)

model to buy according to it's details like 500 GB HDD, 2 GB Ram and 2.3 Giga Hartz Processor.

After buying same model i got 1.8 giga hartz processor only instead of 2.3 Giga Hartz processor. If they

are showing 2.3 GHz processor on your hp web-site, they should to responsible to provide 2.3 GHz

processor for same laptop to his customers.

Product detail page on your hp website:

http://www8.hp.com/in/en/products/laptops/product-detail.html?oid=5269793

When i contact to HP and told my problem, they updated online configuration page of purchased laptop on

HP website. When i purchased laptop HP website was showing model page like following link:

http://googleplus.co.in/hpcomplaint/hp[protected]tu-laptop-b6u41pa.png

and now updated HP website is showing like:

http://googleplus.co.in/hpcomplaint/hp_updated_processor_specification_on_21st_f...⇄

[protected]

Result:

Now as a result, I would like to get replace my laptop's processor from 1.8 processor to 2.3Ghz

processor by HP and a confirmation mail from HP company that they will not display fake information on

his HP website further.

With Regards
Kamlesh Khatti
email: [protected]@gmail.com

Dear sir
this is regarding to redumption of my gift.i have purchesed hp laptop serial no is 5cb2331dxf.before four month. according to diwali offer i will get nikoon coolpix mp camera. and i have submitted all the documents including 3499 rs dd which are required for redumption of of gift.
but still now i can't get gift or not refund my money.
so my honable request that kindly do the needful and give reply as soon as possible.
my contact no is [protected].
emai is [protected]@gmail.com

HELLO SIR,

I WANT TO TELL THE FAKE EXP CANDIDATE WHO CURRENTLY JOINED IN HP COMPANY IN BANGLORE MAIN BRANCH.

TO WHOM I VE TO SHARE THIS. I HAVE HIS FAKE RESUME MOBILE NO . BT I DONT HAVE HP HR'S MAIL ID N MANAGER'S MAIL ID.

IF SOME ONE GIVE ME THE HP COMPANY BANGLORE LOCATION HR'S N MANAGER MAIL ID MEANS I LL SEND HIS FAKE RESUME N ALL DETAILS TO THEM. .PLS HELP. .

To,
The C.E.O,
Innovative Incentives & Events Pvt. Ltd.,
Chandigarh

Sub: Regarding Redemption Gift offer Motorola Q8 Smart Phone for HP Pavilion Laptop (Date of Purchase20.06.2009)

Dear Sir,
I had purchased a HP Pavilion Laptop 6740 Desktop and has send all the documents & D.D Rs.3999/- (DD No.526408 Dt.29.07.09 - SBI, Marandahalli) as desired by you but till date I am not able to track status of my offer. Please find the details as below:

· Product purchased: - HP Pavilion Lap top
· Exact Name on which the Claim was Registered - GOKULNATH Redemption Code: ZBV94L9VB3
· Registered Mobile Number- [protected]· Product Serial Number- SERIAL NUMBER(S)CNF9180HDV
· Dealership name- Alpha Technologies, 22/A-1, 1st Floor, Nethaji Bye-Pass Road, Dharmapuri 636 701. Tamilnadu.
·

In this respect I floated my query on redemption support website but unable to get proper response.You are requested to please respond as soon as possible that when I am going to get my offer motorola q8 smartphone.

With Regards
Gokulnath
selvaraju.[protected]@gmail.com
[protected]

While on my officejet 4500 scanner ! symbol blinking lights and display shows scanner failure : unable to scan, copy or send a fax press ok.
Then I press OK and try to continuous my scanning but, scanner could not complete the task display error
4,[(2,7,[protected],3,7,0)] please contact and help us as soon as possible. my no [protected] or [protected]

Madam/ Sir
I purchased HP laptop at Reliance Digital on 11Nov 2012 in the name of Srimathi. Ref : Purchase Invoice No 0007. To avail Nikon Camera Offer, DD for Rs.2499 was sent along with the purchase invoice XEROX and the Barcode sticker of the Laptop. For this I received acknowledgement mail on Nov 15th 2012 & Nov 22nd 2012 with Redemption Code 5401161 saying that Invoice not received. I wonder how the Xerox got vanished. May be while opening the courier the Xerox might have been torn to pieces as it was rolled above the bar code cutting. But on 27th Nov 2012 I replied what type of Invoice they were expecting apart from what I have sent.
I requested Reliance Digital to mail me the scan copy of the Invoice and they sent it to me. I forwarded the Invoice copy mail on 29th Nov 2012.
On Dec 17th I mailed regarding the redemption .On 28th Dec 2012 I mailed regarding the redemption. Till date I have not received the Gift , Nikon Digital Camera.
I raised complaint in person at Reliance Digital where I purchased the laptop. They suggested me to raise complaint to HP THROUGH TOLL FREE NUMBER[protected]. Mr Kunal attended my call and told me to mail to renuka.[protected]@solutions-intg.com. I mailed but it got bounced.
I am mailing now to all the mail I D ‘s to HP. As I have problem with my GMAIL ID, KINDLY CC TO [protected]@yahoo.com or contact me @ [protected].
I recieved mail from HP Redemption Cell on Feb 8th and 9th that my offer claim had been rejected for the same reason –“ invoice not submitted”. I have THE acknowledgement mail on Nov 15th.
Even today i mailed my complaints to cic.[protected]@hp.com.as usual mail to renuka.[protected]@solutions-intg.com got bounced.

In a move that could stir up the tablet war further, HP is all set to unveil its much-awaited tablet powered by Palm's webOS software at the Consumer Electronics Show in Las Vegas next month, reports Clayton Morris from Fox News.HP's long-awaited competitor to the iPad, called the PalmPad is expected to challenge the market dominance of Apple iPad. HP had acquired the smartphone manufacturer Palm back in in April 2010. HP is likely to introduce three models of the PalmPad at CES which will have very minor hardware differences and each will run a new version of the webOS operating system, version 2.5.1.FoxNews which also claims to have obtained exclusive images of the PalmPad, reveals that the consumer version of the PalmPad will run on Sprint's 4G network. The hardware specifications are said to be similar to that of Apple iPad.It features a screen similar in size to the iPad's 9.7-inch display and front and rear-facing cameras at 1.3 and 3 megapixels with LED flashes for picture taking and videoconferencing. It also has an HDMI port for feeding video to an external screen.The report also says a fourth PalmPad is planned for fall 2011 and will be customized for university students which will feature a smaller 8.9-inch screen.

i was suffering from standby problem of my laptop (HP Pavellion TX2000) previous days then i gave my laptop for repairing in DYNAMIC CORPORATE SOLUTIONS PRIVATE LIMITED,tilak road,sadashiv peth,pune but they misplaced my laptop on[protected] .i have a receipt of repairing.i have important data on my laptop.they are not giving my laptop as same they are ready to give me old laptop(IBM 0r any touch screen) but i don't want to take it .please help me as soon as possible.

Myself Mohan Bapu Gogawale.I have received nikol coolpix camera but i have not received its battery.
My referance code is 5425894.Model g4 2049Tx.
Serial 5CD2418MV9
Product C8D00PA#ACJ.
Please varify & send battery as soon as possible.
ADDRESS :- RAMNAGAR POST VARYE TAL DIST SATARA MAHARASHTRA PIN CODE 415015.
CONTACT NO. IS [protected].

DEAR SIR I HAVE PURCHES HP INKJET CARTRIDGES 703 (TWO CARTRIDGES) WHEN I PURCHES THEN SCHEME START BUY 2 CARTRIDGEA &GET AN ASSURED GIFT BUT I HAVE NOT FOUD .I PURCHESE ON DATE[protected] AND I REGISTER FOOLOWING TWO CODES -887D844499 AND 887FAE1D34 PLEASE GIVE ASSURED GIFT TIMELY
THANKING YOU

Hi,

My previous employer i.e., CIBERSites India Pvt Ltd, had requested PF Office Commissoner to transfer my PF account from KN/BN/25437/156 to current account KN/BN/13015/036333. The request was made on 14/01/2011 and till now it is not transfered to my current PF account. It is been more than a year and no updates.

Can I know why it is not done yet? When it will be done.

Regards
Jyothi

Hp case id- [protected]

i have an HP Elite Book notebook which is giving a lot of trouble - system unresponsive, abrupt hanging/ freezing, fatal errors - with relation to hardware components, the works...

after several on site visits and cases being generated from December, 2012 until January, 2013- online, as well as on the phone- the laptops hard disk, motherboard and optical drive were replaced (between December 2012-January 2013). even after all of these parts were replaced, the note book was not satisfactorily responsive, it would hang abruptly and display fatal errors.

intarvo- which is a third party company that looks into all such issues for hp, in fact, took my laptop and observed it at its center for close to 2 weeks and told me that they are unable to identify the problem.

i then sent hp a request- for a new laptop. told them that if i do not receive a new unit (of same value at the time of purchase) within 14 working days from the date of sending the above-mentioned email, i would take legal action.

on the very next day of sending this letter to hp, i got a call from intarvo, telling me that they have replaced my motherboard (note- for the second time) and that the system is working satisfactorily- this to me sounded very shady- given that they couldn't resolve the issue for 2 long weeks !

i then sent an email to bhavya aroa and taranjeet bedi of hp, whose email addresses were given to me from an intarvo representative after much begging and an oath of secrecy ! - told them (i.e. bhavya and taranjeet) via email that it is now also hps responsibility (and not just intarvo's) to ensure that i receive a unit that is satisfactorily responsive.

to my surprise and much disappointment , i haven't received a reply from them, so far.

bhavya arora has now even stopped taking my calls.

it is evident that these guys want to escape any form of liability and are incapable of handling dialogue beyond a point.

hp, today, in my opinion, has become such a complex organisation, that the real decision makers are well hidden behind (a) an army of these so called customer care experts (who are only experts at buying time and being mildly rude) and (b) hps so called - internal policies & guidelines.

overall after sales service experience- pathetic- what else can one expect in India anyway !

Arjun