LatestOne.com Complaints & Reviews

Hi I'm pavneet Kaur Sandhu .actually I had ordered Apple iPhone 6 back cover case silver (2-quantity).i recieved the parsal today and when I opened it it's wrong material inside ...which is Samsung Galaxy note 3 light brown colour and which belongs to someone else and her name is Sushma Gurung (RKSP boys H.S school hooker road Darjeeling -734101, West Bengal India .her order id is SO967485

I had purchased a product from LatestOne with Order ID 925200 but it is not yet delivered and they are not returning my money as well. I had sent them mails and called also but they are not responding at all.

I have purchased the flip cover for my Samsung mobile phone which was unfit.
Please note that I have sent the flip cover to you at the address stated in your email by registered post No.RU[protected]IN dated 06.10.2015.

I have not received Rs.330 till this day being the amount of refund

BHU DAYAL SHARMA

Dear officer,
Myself Yerram Srinivas I have returned the power bank order id:L1514425 to there executive but till now I have not received refund Amount and their is no proper response to my mails and phone calls.
Please do need full

With Regards,
Yerram Srinivas
[protected]

I was buy a product i.e protable wireless b13 bluetooth speaker. But Because of less battery back upof this product i returned it to the company . and now i want to refund my money back as soon as possible . i have already sent the detail and snap of courier service by mail. pls process it. i didnt get any call or msg from company for doing this process by them.

As told by your Customer Care i have send the product by dtdc [protected]@₹120 Tracking no.Z69911754 Order No.SO829910 so, I want my total money back of: (₹648 for product+₹120 for shipping)=₹768 To my account.account details:- Bank-Central Bank Of India Ifsc-CBIN0280044 Account No.-[protected] Account Holder's Name-Shyama Rani Below are the attachments of the copy of 'your customer support message' and 'dtdc receipt'

I had purchased one htc back cover from www.latestone.com, which i wanted to change. they asked me to return the product so that they can initiate the refund. I had returned the product and provided the pod to latestone. after that i mailed them many times but no reply. i had provided them the pod on 7th of october 2015 but recieved nothing. need a refund. email-swarnimasingh.[protected]@gmail.com. i have attached the images of our conversation. moreover they are never reachable on their contact number. my incident num is #801793 now they are not closing my current ticket not letting me complaint. plz help getting the refund. Regards Swarnima Singh [protected]

Your Order#FS876570 on https://www.latestone.com for INR 199.00 was successful.CCA Ref No.:[protected] hàdbeen cancelled by latest one .com but till not refund my money ...why? Please refund my money otherwise we comlaine to consumer court with complete detail ...

I odered a mobile cover for rs.648 On LatestOne.com and i received a different after complaining they aggreed for return and told me for wating 7 days for courier person.and today this is more than two weeks and nobody come to take the product and i'm continuously complaining on website but they are only saying 'sorry' And not taking a legal action. Pls help me My order id:SO829910

I had online ordered Sony Xperia M2 mobile cover and paid 399 Rs. on-line on 4th July 2015. My order number is #L1677285 and CCA reference No. is[protected] Even after months I did not receive any product or any notification. I raised many complaints but they did not respond. Finally one day they called me and said they will be refunding my amount but till this date I did not get a penny back, neither they take any pain to contact me again. I already raised the complaint earlier but the guts this company have. Without ever contacting me, they declared the issue has been solved and closed the ticket.

I ordered the below item in latestone.com Order no : SO774981 Paid for that item in credit card and came to know that out of stock later. I was told that i will get refund shortly. Their website says refund took 21 days for credit card. No updates from them. Almost a month has crossed.

I had ordered (ORDER NO. SO902492) an apple i phone 5c back cover on 18th october at 0100 am. Till now ther has been no information regarding the delivery status. I had placed another order (ORDER NO. SO902361) which i had cancelled within 5 minutes of placing it. Till now there has been no confirmation from the e-commerce site regarding the refund status. Tried calling them several times, after 3-4 minutes of IVR message the call disconnects on its own. I could speak to the customer representative once in which he assured me the cancellation of product and that he'll send me a confirmation mail regarding the same but that hasnt happened till date. Expect a speedy justice. Thanks

I ordered an IPAD COver on 27th sep 2015. They delivered a damaged product. The Customer care was not ready to register the complain first. Nor was ready to give an email id where i could register a complain. After a lot of hassle they agreed to register the complain and to refund. But only on words. I have been calling them since then almost every single day. A different executive has a different and silly excuse for not able to process the refund. They are giving different excuses each time. #1 - first executive(Nikhil) tells me that since i made the payment through a credit card, i do not need to provide with any account details. After 10 days they ask me for my account details. I provide them with my Net Banking account details. Now they have two of my account details.Last week, They asked me to wait untill monday which is yesterday. I waited untill yesterday and called again today to know that they need another account detail. I do not understand what is missing in my account information that they have. Upon asking the customer care executive, Swapna, She says " I do not have an update". How many account numbers do i have to provide them? And today again they are asking me to wait until next week. This is CHEATING. They are only giving excuses and dodging with the refund date. No refund received till date. I want them to refund my amount and compensate for all the calls that i made to them and the frustration that i am facing in dealing with them.

Shippment, i have to order an Moto E Cover from latestone.com and his ref No is[protected] my balance was deducted from my Icici account but this product has not recevied for me .That Time i am many Time Call to delivaery courier company this no([protected]) so they asked ur product was returned .but this no call to me my 1 no was off but my urtterneted no was active but no any call to ur delivery boy by mi so sir i want my money back refund in emegetly my account or give me this product in soon pls... so i have stickily warning for ur company i am taken a action in police support ...

Just the same issue for my iPad 4 cover, it doesn't fit at all, sent the images. Latestone claims the below, is it not ridiculous to say that the product was under offer and sending a different product which is just a thrash? Just to remind you Latestone, every ecommerce site is selling on offer, not just charity. See the image 1a for the product difference Here's your template response for my ticket# 538774, dont say your person will get back, they will again get back with the same template message. Dear Customer, We are very sorry for the inconvenience caused As per out T&C, the return/replacement policy will not be applicable for the products ordered on sales day on special discount of 80%. For further details please check T&C mentioned in our website Thanks. Customer Suppor

Beware any thing shopping on Latestone.com Recently I purchased a flip cover of Xiaomi Redmi 1s mobile phone from LatestOne.com (FS835918) and they send me different type of bigger flip cover which not fit the phone. Now they refuse to exchange the product. Complain log no 505021.

Order Number: FS839600 Name: Krunal Patel Order Date: [protected] I ordered two mobile covers (COD) from their website. I got an email stating that I will get the product in 5 - 7 days. The product price was 199rs for each. i am trying to get an update on tracking status since days. I give a call everyday and talk to multiple people to get an update on the tracking status. All they answer is it will be shipped today. Yesterday dated 14th Oct I spoke to a guy who said the product is shipped and is with the courier guy. Today early morning i got an email from their customer care that i will have to reorder it as its out of stock. When i checked the products on their website it was in stock. One of the product price went high[protected]. I purchsed it when they had a sale. Now they want me to pay them 399 for the same product that i ordered at 199 and reorder it. I tried my best to get an update or cancel the order however what i get is the concerned department is not their. all they say it will be shipped today.

Company: LatestOne Website: http://www.latestone.com/ I ordered back cover armor case of redmi4g with cash on delivery pay; I received the order on 10th September 2015 I paid him with cash. When I open the box I found the cover was of different phone. I raised complaint regarding it on same day i received the order and after 8 days they come for return pickup and told & provide the link to provide bank details for refund now I fill the form on 18th September 2015 with bank details I received the mail that you will be refunded with your amount within 8-9 days but till now there has been no refund whenever I call them they say by today evening you will receive your amount but there is no refund till yet. Order Id: SO731514 Tax Invoice No: POT-582124 VAT/TIN: [protected] Invoice Date: 9th September 2015 Product: Xiaomi Mi4 Luxury Slim Armor Dual Layer Back Cover Case Silver. Price: Rs.348(Include CST @5%)

Company: LatestOne Website: http://www.latestone.com/ I ordered back cover armor case of redmi4g with cash on delivery pay; I received the order on 10th September 2015 I paid him with cash. When I open the box I found the cover was of different phone. I raised complaint regarding it on same day i received the order and after 8 days they come for return pickup and told & provide the link to provide bank details for refund now I fill the form on 18th September 2015 with bank details I received the mail that you will be refunded with your amount within 8-9 days but till now there has been no refund whenever I call them they say by today evening you will receive your amount but there is no refund till yet. Order Id: SO731514 Tax Invoice No: POT-582124 VAT/TIN: [protected] Invoice Date: 9th September 2015 Product: Xiaomi Mi4 Luxury Slim Armor Dual Layer Back Cover Case Silver. Price: Rs.348(Include CST @5%)

I got a defective product, did complain immediately. My replacement/return ticket no is #863755. I am fed-up of the excuses. Request of immediately pickup of defective product with fresh new product. You guys stopped responding now. U delivered defective product now coming with many excuses. Prashant 8287.620.438