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LazyPay Complaints & Reviews

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Updated: Jan 7, 2026
Complaints 516
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44
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Bad 😕 It seems that LazyPay has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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LazyPay reviews & complaints page 19

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S
Saikiran1919
May 4, 2021
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Address: Bangalore

Made a payment of 2500 to paytm merchant account at 10.17 Am On 2 may 2021 and the merchant intiated a refund at 2.14 Pm at 2 may 2021 still not got the refund reflected in my lazy pay account. I have attached the screen shots of the transactions of payment and refund orders.
The payment has said he refunded the amount and has been reflected to the payment account. Please help me to solve this issue. My LazyPay number is [protected]
LazyPay customer support has been notified about the posted complaint.
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Resolved. Thank you :)
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Hi,

We apologise for inconvenience. Note refund has already been updated in record on 4th May and it can be viewed in app.
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    R
    Raghavnakoo
    May 1, 2021
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    Lazypay has debited 1679 from my account and increases my credit limit. I had not asked for the same and I did not use lazypay but still amount has been debited.
    LazyPay customer support has been notified about the posted complaint.
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    Dear LazyPay,

    Since I have received no response from your end after sending a dozen mails on your email ID requesting you to refund the amount and delete my account, I have decided to use the extra credit. My request to you is to delete my account after I use the extra credit.
    Reply
    Hi,

    You are advise to provide the ticket id as it would be helpful to investigate. Note to cancel the service you have to email from registered email id to [protected]@lazypay.in as we require in email and cannot be closed from complaint portal.
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      D
      Dotball
      May 1, 2021
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      Address: PayU Finance India Private Limited 9th floor, Bestech Business Tower,Sohna Road Sector-48, Gurgaon-122002 Haryana,India Ph: 0124-6624800/0124-6624900

      Ticket ID 08874287
      I made a payment of 2000 to a Paytm merchant, and later on he refunded me the money. But the app isn't showcasing it, as if it was never refunded. I even reached out to Paytm support, and was told the refund was successful from Paytm's end, and it is the Lazypay committing a fraud.

      I WILL REACH OUT TO ORGANIZATION THAT DEALS WITH THESE FRAUDS, LEGALLY.
      FCKNG HATE THE APP.
      LazyPay customer support has been notified about the posted complaint.
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      Hi,

      Note the refund has been updated in record and can be viewed in app.
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        A
        Anil Namani
        Apr 30, 2021
        Resolved
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        Resolved

        Hi Team,

        My Wallet is [protected], [protected]@gmail.com

        I have taken two wheeler policy from Policy Bazaar using LazyPay Wallet and Transaction was failed at Policy Bazaar website and I had approached the Policy Bazaar team and they told me that they had sent a refund amount when the transaction failed within the minutes.

        However, LazyPay team has not refunded the amount to my wallet, proof of Refund statement from policy bazaar is attached. LazyPay team is not responding and resolving this issue even after I had disputed it for one month.

        Please let me know if you need any additional information and help me in this regard.
        May 1, 2021
        Complaint marked as Resolved 
        Refund has been given. Thank You, LazyPay Team
        LazyPay customer support has been notified about the posted complaint.
        May 01, 2021
        Updated by Anil Namani         Issue Resolved, Thank you
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        refund has not come
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          S
          Samirranjanpadhan
          Apr 30, 2021
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          Resolved

          Address: [email protected]

          I have transaction but failed money deducted 3 April but not getting my refund amount any one not trust lazypay not good services
          May 1, 2021
          Complaint marked as Resolved 
          Not sloved my problem not refund getting lazypay
          LazyPay customer support has been notified about the posted complaint.
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            A
            Aysha Banu
            Apr 28, 2021
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            We are no more using this service please delete my account immediately .we are not resposible for the pay, made here after
            my ph.no [protected]
            LazyPay customer support has been notified about the posted complaint.
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            Hi,

            You are requested to please email to [protected]@lazypay.in to delete the account. In case if any fraudulent transaction please file an fir and send a copy to [protected]@lazypay.in.
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              S
              Shonasen
              Apr 27, 2021
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              I have been charged an extra amount in my bill
              LazyPay customer support has been notified about the posted complaint.
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              Hi,

              We understand your concern and would like to address. You are hence advise the details to [protected]@lazypay.in to investigate. We need mobile number and email address to retrieve details.
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                J
                j@t!N
                Apr 26, 2021
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                Address: 17/317, shanti mandir wali gali,jhajjar road, post office,bahadurgarh, haryana
                Website: lazypay

                Seven Day Back I Paid 1000 Rupees Through my Frnd Paytm Business Account n My Frnd Initate The Refund N Pay Back The Amount in My Lazy Pay Account, But It's Already 7-8 Days n The Amlmount Isn't Credited In My Account, n I Won't Pay Any Penalty, Kindly Bring Back the Refund Added In The Credit Limit Of LazyPay
                LazyPay customer support has been notified about the posted complaint.
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                Hi,

                Apologise for inconvenience. Information you provided is not clear hence unable to retrieve any detail. You are requested to email the details to [protected]@lazypay.in and our support will address.
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                  J
                  j@t!N
                  Apr 26, 2021
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                  Address: 17/317 shanti mandir wali gali,jhajjar road .bahadurgarh,haryana

                  Seven days back I paid 1000 rupees by paytm business app and cancel purchasing paytm refund intimated successfully to you but you don't add in my credit limit of lazypay my due date is 3 may so I am not paying any penalty.kindly refund added in my credit limit of lazypay
                  LazyPay customer support has been notified about the posted complaint.
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                  Hi,

                  Apologise for inconvenience. You are requested to email the details to [protected]@lazypay.in for investigation. The information you provided is not clear hence unable to retrieve any detail.
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                    S
                    Sampath Sri Perumbuduru
                    from Hyderabad, Telangana
                    Apr 23, 2021
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                    Address: Hyderabad

                    I had an account with LazyPay and it was closed on November 2020. However, it was not updated in Experian Credit Reports. I have been following up with LazyPay Team since past few months however the issue is not resolved. My closed account is showing as Active and also incorrectly showing as missed payments which is negatively impacting my credit score. Lazy pay team has not resolved yet.
                    LazyPay customer support has been notified about the posted complaint.
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                    Hi,

                    We apologise for inconvenience. Please note if you have a loan on the Lazypay then will impact the CIBIL and not for purchase transactions. Further you are advise to please raise a dispute with CIBIL for incorrect entries on CIBIL regarding Lazypay. You will be sent a dispute id. You can then email the same to [protected]@lazypay.in and our support will address.
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                      K
                      Karthikk_1212
                      Apr 22, 2021
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                      Hi, I am Karthik and I have used Hathway account in Chennai and paid only one bill through lazypay in whole 2 years of my acount usage from 2018 March to 2020 April. We are paying Hathway bills in Hathway portal only but these fellow lazypay guys keep on sending sms and emails you need to pay 985/- every month. Sometimes blackmail like it will go for litigation and effect to cibil like that. I never paid through lazypay after one transaction I am paying in Hathway portal only every month. Stopped my connection in February 2020 and left Chennai due to pandemic. I trust on this consumer forum please make a complaint on this lazypay dogs.
                      LazyPay customer support has been notified about the posted complaint.
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                      Hi,

                      You are requested to please email your mobile number and transaction details to [protected]@lazypay.in so our support can investigate. In case to resolve the issue we require the details. We apologise for inconvenience.
                      Reply
                      Hello,

                      You can check my details with email, karthik.[protected]@gmail.com. I don’t want to share any of other details and ask you team to stop begging money.
                      Reply
                      Hi,

                      Note we cannot retrieve the details with the email address however it is protected hence advise to provide the transaction details to investigate.
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                        G
                        gale antennette
                        Apr 19, 2021
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                        I contacted lazypay customer service and they said refund will be reflected in few days and then it didn't so I raised another TT only for them to say its an issue from their end and I will be credited soon. It has already been weeks since I cancelled the transaction and no one is replying to the emails anymore.

                        Moreover they charged me penalty fee for not paying the balance which was meant to be refunded. I paid 100rs extra as penalty. Which is not right
                        LazyPay customer support has been notified about the posted complaint.
                        View replies
                        Hi,

                        We apologise for inconvenience. Your issue has been highlighted regarding refund to tech. Please note the refund will be updated in 3 to 4 working days. You will be notified on app.
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                          S
                          Shad Khedawala
                          Apr 18, 2021
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                          Address: 511/2,astodia,opp.chhoti masjid, Jamalpur, ahmedabad-380001

                          I trans 7000 to my account at 12:54 at 18 April 2021 nd intiated a refund at 1.23 am at 18 april 2021 still not got the refund reflected in my lazy pay account. Customer reference id :[protected]
                          LazyPay customer support has been notified about the posted complaint.
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                          Hi,

                          We apologise for inconvenience. Note your refund issue has been highlighted and will be updated within 3 to 4 working days. You will be notified on app.
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                          Shad Khedawala's [Complaint's author] reply, Apr 29, 2021
                          Finally got the refund
                          Hi,

                          Thanks for update 🙂
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                            P
                            PerfectWalker
                            Apr 18, 2021
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                            I had ordered something on Flipkart and payed through LazyPay but now as I have cancelled my ordered on 15th April, the amount should have been refunded with one day. But no transaction is visible on the App regarding the cancellation refund. I raised the issue on their email but got a ticket number and no one responded back and also their customer care number doesn't work either.
                            I am attaching the photo mentioning the transaction id on Lazypay and also of Flipkart of my order cancellation
                            LazyPay customer support has been notified about the posted complaint.
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                            Hi,

                            Kindly note your refund has already been updated in record on 18th April. You are advise to check app for same.
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                              R
                              Rk1814
                              Apr 16, 2021
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                              I have already raised complaint on lazy pay on 12th April still I didn’t get any response from your side... bleady [censored]ing service.. I will take serious action and I will go with police side.. plz respond my complaint.. my ticket no is 08665623
                              Plz respond
                              LazyPay customer support has been notified about the posted complaint.
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                              Hi,

                              We apologise for inconvenience. Issue has been escalated for refund and will be updated in week. You will be notified on app.
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                                A
                                Acharyaaditya
                                Apr 16, 2021
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                                I used 11996 for a transaction and later cancelled it, It is been over a month and the same is not reflecting on my account. Lazypay return Transaction
                                LazyPay customer support has been notified about the posted complaint.
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                                Hi,

                                We apologise for inconvenience. Note the refund already credited in Lazypay account on 18th April. You are advise to please check app.
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                                  S
                                  Suncacma
                                  Apr 14, 2021
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                                  I paid amount to flipcart through lazypay credit then I cancelled it so the flipcart was sent the refund amount to lazypay upi but I didn't receive that amount to my credit. Please find following attachment for transaction details and flipcart refund I'd was CR21041209525621892644101
                                  LazyPay customer support has been notified about the posted complaint.
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                                  Hi,

                                  Kindly note as per record the refund already was credited on 18th April. You are requested to please check the app.
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                                    Prabhu Teja Belde
                                    Apr 14, 2021
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                                    I have made a payment of 5000/- which was showing successful in lazypay but merchant haven't received the same. Raised the compliant through mail but No response.
                                    LazyPay customer support has been notified about the posted complaint.
                                    View replies
                                    Hi,

                                    Apologises for inconvenience. Note in case you are not reverted on email you are advise to please re escalate the issue. It would be you are reverted and issue would have been escalated. It takes time for any refund as we have to be depended on another team. You are advise to take a follow up on email. We assure you it will be done at earliest.
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                                      J
                                      job wanted
                                      Apr 8, 2021
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                                      Address: Flipcart

                                      7 day not received my money in lazy payment please update. Flipcart
                                      LazyPay customer support has been notified about the posted complaint.
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                                      Hi,

                                      We apologise for the unpleasant experience you had with us. Kindly email us your registered contact details along with refund details to [protected]@lazypay.in and we will look into it.
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                                        S
                                        sunder raman
                                        Apr 7, 2021
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                                        Pls send a link to make a payment
                                        LazyPay customer support has been notified about the posted complaint.
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                                        Hi,

                                        You are requested to please make the payment for BNPL from the app or website lazypay.in. In case if you want to foreclose the loan please email to [protected]@lazypay.in.
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