LazyPay Complaints & Reviews

On 19th december 2021 at 4.28 am an amount of 3322.71 was deducted from my lazypay account. As i was sleeping then i did not paid it. the transaction id was TXN[protected]

Stop The Fake Offers and thus get the customer to gain attention to their platform
Got a promotional Sms from them containing a URL that stated once performing the next transaction we get a 50% off.
One successfully claiming the same there is no such offer being applied into my account. Checked the statements but couldn't find any credits.
On trying to contact the team there is no response for 15 days.
Offer Link in SMS : https://secure.lazypay.in/specialoffers/lazypay-2
Transaction ID : Trans #: SW_[protected]
Date Time :[protected]:41 AM
Amount : 899.0
Registered Number : [protected]

Date: 20/12/2021
Number: [protected]

Lazypay transaction of Rs 1112 processed with out any authentication or alerts on payment, I have not even register for Lazypay or not even logged in once and not accepted any norms but the transaction completed successfully with out my authentication.
Transaction happened through the Bookmyshow I was looking for the total cost of movie tickets but the app proceeded my order with the Lazypay default option with out any alerts, even there is no cancellation process to cancel my order.
I tried to reach out to Lazypay app on[protected] but the number temporally out of service.

My balance amount of lazypay rs 801 rs due i have done payment successful through phonepe app...after successful payment also iam getting charged through interest and its showing i have not done payment and getting calls also from app side

LazyPay Payment Reminder:
********
Amount Due: Rs 197.1
View your bill here: https://pmny.in/DrqxNUTrb84t

Kindly ignore if already paid

i am not take any lone why i am pay this money
dont call and distub me

Recently paid 14111rs through scan and pay at reliance digital. Money got debited in my lazypay account and the merchant hasnt recieved the amount till now and there is no option to contact lazypay customer care i mailed to them till now i havent recieved any reply from the lazypay team.
My mail id is kandibanda.[protected]@gmail.com

Dear sir,

I placed an order on above web page.

It's sponsor webpage came on fb.

I paid 1885 through lazypay from this number [protected]

Now I found no tracking id. Nothing proof of placing order.

Just a mail from clubline.online.seems fake web page.

No contact no no mail ID kindly we request you to stop the payment and refund the same

I did transaction of rs 5000 from lazyapp to angel broking on 4th December Using upi id.
Money debited from lazypay app
But when i back to angel broking app there is no payment showing
Please solve this issue as soon as possible

I paid my Lazypay due amount on before date... My amount deducted from My bank account but Status failed in lazypay.. My bank Said that Transaction has successfully transferred to lazypay merchant so I mailed to lazypay customer care but still my problem not solved... Plz update my bill payment status before due date.. My ticket query no is 11954370.. I adding photos of bank payment as Proof

Lazypay for Online transaction

Please check the transaction of LAZYPAY. I already escalated the matter to everyone but not getting any response from them.

From Lazypay Transaction twice deducted my money but failed in the merchant account. And it was deducted from my account.
And the mainthing Nobody responded for a very long time.

Lazypay transaction Details :-
Transaction numbers:TXN[protected], TXN[protected]
Reference numbers:[protected],[protected]

I have booked movie tickets using lazy pay and I did not go to movie and cancelled by theatre, but they are asking to pay amount . Need help on this

I paid 1504/-rs it in paytm app the transaction was successful and money got deducted from my side and not credited in lazypay account. Pls resolve it as soon as possible. My lazypay account is [protected]

My name is sujata dnyandeo pawar my mobile number is [protected] i borrowed loan of rs750 from lazypay company i was given them auto debit ecs permission but they present 7 times rs 295 emi for rs 750 loan and debited from my account it is fraud they also harras me and my relatives by phone call i want my money back which is rs 1300 and 3000 rs compensation please do the needful thank you

Customer reference number pls send sir transection number:TXN[protected] pls send customer reference number very urgent sir my amount debit pls reference number send me pls

I paid the money before due the date but this transaction showing as failed but amount transaction is successfully paid to you but your showing as failed why your these type of fraund things this 4th time happening this type of problem please resolve it and clear my due before the due date

reference number[protected]

done on[protected] has been successfully
Proof and
Screen shot attached below please resolve the issue as soon as possible

I am trying to close the lazypay credit line and personal loan account for last 4 months but the pathetic customer support is not responding to my calls/mails. I reached everyone from customer care execs to customer service head but they don’t even acknowledge the receipt of account closure requests. I feel kind of trapped and there is no way out. Please do something so that this account can be closed.

I have made a payment of 4244 from ICICI to Lazypay and the bank has Debited the funds but it is not reflecting on Lazypay.

I has been 3 days and I have sent 5 emails to Lazypay and nobody bothers to respond or help me with concern.

This is the worst customer service I have experienced in my life.

Highly recommend nobody to use this application as they don't care about your money.

Have instruction fot auto pay option whic has ben working well fr several months, However recently i have been getting phone also and ss messages asking me to pay up outstanding bills Please note that i do not use SMS for
t the reason of my disability so please send the payment link by mail to me

I am willing to pay the amount of the original bill but not the accrued intesest

This is regarding ticket no. 11462352

I made an UPI payment to Vijay Krishna Hospitality Services Pvt Ltd on the 24th of October for Rs 700 through LazyPay. The transaction failed but LazyPay said it was successful at their end.

I contacted Lazypay on both email and Twitter. Their Twitter team responded first with this message

"We would like to inform you that we have raised the chargeback for you case and it takes maximum of 35 days for the chargeback to get successful. Please be rest assured we will keep you posted as and when we will receive any update from our team. In the meantime, your patience is greatly appreciated"

After that their email support team got back with this message

"There seems to have been an unforeseen delay from one of our team and we are yet to receive an update from them.

Please note that the concern has already escalated with the respective team on priority and we are trying our best to get it done as soon as possible.

There is a dependency on the tech team therefore request you to please allow some more time.

However, we are expecting a resolution from the tech team in the coming week or two, hence, allowing some more time for the same to update the exact status against the requested transaction on the account.

Meanwhile, we appreciate your patience.

We can't commit any date or time regarding the resolution and if the merchant asking for payment then it completely depends on you."

1. If the Twitter team has confirmed a chargeback, why isn't the email team accepting the same?

2. It is not my problem that there is a tech issue on Lazypay's end. The merchant is repeatedly calling me and threatening me for repayment - I can't tell him that Lazypay has a tech issue and can't check the transaction status.

3. It's been a week since the transaction - if they can't check the transaction status by now, surely they should give me the benefit of doubt? I have been transacting with them for over a year and, if the state of affairs continues to be like this, I might be forced to reconsider whether to continue the relationship or not?

4. "We can't commit any date or time regarding the resolution and if the merchant asking for payment then it completely depends on you." - If the customer support team of a fintech company says something like this, how can you trust them?

5. They absolutely do not reply to their emails when I ask for an update. I have to keep following up multiple times.

I booked ticket makemytrip and payment gateway was lazypay and after some day I cancelled ticket still gateway lazypay and I got deducted amount but still lazypay asking me extra charger so why would I pay if I canceled ticket got amount deducted so why would I pay and that’s not my job to ask third party makemytrip, lazypay and makemytrip need to resolve deduction amount I complaint in lazypay no one is looking on that issue and calling me daily and increasing amount.