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LazyPay Complaints & Reviews

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Updated: Jan 7, 2026
Complaints 516
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44
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LazyPay reviews & complaints page 18

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U
UshaMuthusamy
Jul 28, 2021
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I have made a transaction of RS 39995 on 16/01/2021 with transaction ID LPTX[protected] which was pending. It's been 7 months even after multiple mails to customer care and no response and issue still persist.
LazyPay customer support has been notified about the posted complaint.
Hi,

Apologise for inconvenience.

Note your limit was blocked as the payment fail however the amount has been released and you can check the same in app.
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    M
    Manish Polidas
    Jul 28, 2021
    Resolved
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    Resolved

    I had paid bill using lazypay but It shows transcation pending.The amount has been deducted from my lazypay balance.Transaction id:TXN[protected].Please refund the amount into my account balance.please refer this issue as soon as possible.
    Jul 29, 2021
    Complaint marked as Resolved 
    LazyPay customer support has been notified about the posted complaint.
    Hi,

    Note the amount is reinstated as the transaction is unsuccessful. Advise to check the app for clarification.
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      K
      Krishnachandar
      Jul 23, 2021
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      My transaction of 9995 is in pending status transaction ID is TXN[protected]. No reply from the customer support mail service so far after multiple mails.
      LazyPay customer support has been notified about the posted complaint.
      Hi,

      Kindly note as per record is unsuccessful and no amount debited. In case any issue please revert.
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        S
        Sairam9030
        Jul 19, 2021
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        I got notified that couple o[censored]nauthorised transactions happened on my account using Zomato which I didn't made. I have all the proofs for the same.
        LazyPay customer support has been notified about the posted complaint.
        Hi,

        You are requested to file an FIR and email the copy to [protected]@lazypay.in and our support will investigate.
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          V
          Venkat Peddinti
          from Hyderabad, Telangana
          Jul 18, 2021
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          Address: SRI SAI BALAJI PARK AVENUE RAJARAJESWARI NAGAR COLONY KONDAPUR NEAR RATNADEEP STORES FLAT NO 102 PLOT NO 35 500084 HIGH TENISON WIRE ROAD

          Please update my MOBILE NUMBER WITH PAN NUMBER BOFPP3130Q
          PLEASE UPDATE MY PAN NUMBER BOFPP3130Q WITH
          MOBILE [protected]
          Unable to get 1 lakh loan

          REGARDS
          PEDDINTI VENKATA BALASUBRAMANIAM
          LazyPay customer support has been notified about the posted complaint.
          Hi,

          Please note the details cannot be updated as per policy. In case any change you will be notified.
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            A
            Aditya Das 1221
            Jul 11, 2021
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            I had not authorized the payment for the sony liv app but it has been processed i already had membership o[censored]sers in another email id but the transaction was processed without my knowledge. i tried to cancel the transaction in both lazy pay and sony liv app but to vain and no body from lazypay even contacted me for the same but i received a call today and i have reported the same.

            I have sent mail @ [protected]@lazypay.in but no action taken rather they told me your payment is made Bcoz of auto pay when I have not signed any ecs or anything of that sort also the rbi norms doesn't allow upi based auto pay option. Now they started calling and harrasing me so I recorded all the communications and made the payment.

            Above all they don't have responding contact info other than the mail id..

            I am planning to formally escalate the issue with RBI, Banking Ombudsmen and Consumer department.

            Regards

            Aditya Prasad Das
            LazyPay customer support has been notified about the posted complaint.
            Hi,

            We apologise for inconvenience and would request to provide ticket id to investigate.
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              V
              venkatesh
              Jul 6, 2021
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              Hathway gave me an offer for 471/- plan and within 10 days the Lazypay is raising a bill for 471/-. I dont have clear reason how they can raise this against the Assured plan value and billing cycle till 23rd July, and i accepted for the same...
              LazyPay customer support has been notified about the posted complaint.
              Hi,

              You would have paid the bill to hathway via lazypay hence you would have received the due. You are requested to contact merchant for refund if paid twice.
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                Y
                yezzu chandrasekhar
                Jul 6, 2021
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                Resolved

                Website: lazypay.in

                Dear LazyPay Customer, your payment of Rs. 733.00 for txn TXN[protected] on Zomato was successful. Pay by 18th July, 2021 using https://pmny.in/MIoOQZ9Jj7NJ. But I haven't confirmed any order in my phone. So kindly take action against the stealer.
                Jul 6, 2021
                Complaint marked as Resolved 
                I am taking back my complaint, I found the reason why the money got deducted
                LazyPay customer support has been notified about the posted complaint.
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                  S
                  sathish addagudi
                  from Adoni, Andhra Pradesh
                  Jul 5, 2021
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                  My Son 7 years old placed the order in Zomato and that order was instant executed without any confirmation message.

                  I just annoyed after cancel the order. First of all I don't have any lazy pay account.

                  I didn't even know about this
                  LazyPay customer support has been notified about the posted complaint.
                  Hi,

                  We understand your concern however if you haven't consumed the service you are requested to contact merchant for refund. Also note that OTP is sent for initial transaction. However if transacting from same device OTP is not sent.
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                    A
                    Abrar Dastan
                    Jul 4, 2021
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                    Hello sir please solve the problem of my payment method is deducted from account and my account is blocked by you and and late charges also deducted and please solve the problem fast and please reply sir
                    LazyPay customer support has been notified about the posted complaint.
                    Hi,

                    Apologise for inconvenience and would like to request to email to [protected]@lazypay.in to investigate.
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                      S
                      sai Ketan
                      Jul 3, 2021
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                      Address: Hyderabad
                      Website: Lazypay

                      The amount used is 27080 rupees the bill for cycle given 29357
                      LazyPay customer support has been notified about the posted complaint.
                      Hi,

                      This is definitely not the experience we want you to have. We'd like to understand the issue and help you with it. Please write us at [protected]@lazypay.in so our support team will address you further.
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                        M
                        Monu jatev
                        Jun 18, 2021
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                        Address: Murar tikoniya hathi khana road i

                        Sir mera lazypay kyc complete karna hai plese help me
                        LazyPay customer support has been notified about the posted complaint.
                        Hi,

                        We understand your concern however after NPCI directives, we are not allowing new users to initiate KYC. Users who have already initiated their KYC before NPCI directives are allowed to complete their KYC.
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                          SN Naveen
                          Jun 16, 2021
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                          I took a loan from LazyPay for the sum 70000 rupees in 2019 for the tenure of 2 years, my loan term is coming to end in the next 3 months which means I have completed 21 months out of 24 months. But now I find discrepancies in the loan tenure when I checked on my Lazy pay app instead of showing 24 months now it’s extended by 2 months without explanation, which is currently showing 21 months completed out of 26 months and that’s totally incorrect. I’ve tried contacting lazy pay customer service, i get a response stating the office is currently closed, they can be contacted via email, I’ve been writing numerous emails for explaination and rectifying the issue, but no one from seems to be bothered in resolving the issue. Not one response I’ve heard from Lazy pay yet!!!
                          LazyPay customer support has been notified about the posted complaint.
                          Hi,

                          Apologise for inconvenience. You are requested to email the details to [protected]@lazypay.in and our support will update.
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                            S
                            SN Naveen
                            Jun 16, 2021
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                            I took a loan from LazyPay for the sum 70000 rupees in 2019 for the tenure of 2 years, my loan term is coming to end in the next 3 months which means I have completed 21 months out of 24 months. But now I find discrepancies in the loan tenure when I checked on my Lazy pay app instead of showing 24 months now it’s extended by 2 months without explanation, which is currently showing 21 months completed out of 26 months which is totally incorrect. I’ve tried contacting lazy pay customer service, i get a response stating the office is currently closed, they can be contacted via email, I’ve been writing numerous emails for explaination and rectifying the issue, but no one from seems to be bothered in resolving the issue. Not one response I’ve heard from Lazy pay yet!!!
                            LazyPay customer support has been notified about the posted complaint.
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                              S
                              Sakthimouneesh
                              Jun 15, 2021
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                              Mobikwik to transfer UPI I'd my account but not credited my amount Rs.2047 pls where is my amount
                              LazyPay customer support has been notified about the posted complaint.
                              Jun 15, 2021
                              Updated by Sakthimouneesh
                              Pls immediately credited
                              Hi,

                              Kindly note we have updated the repayment on 15th June for INR 2000 you can note the transaction id TXN[protected].
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                                Sakthimouneesh
                                Jun 14, 2021
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                                Mobikwik to transfer to Lazypay UPI I'd Rs.2047 but credited lazpay pls credited pls verify.. not display..
                                LazyPay customer support has been notified about the posted complaint.
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                                  A
                                  abbhu
                                  Jun 8, 2021
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                                  I paid 3288 for my loan through lazy pay wallet money was deducted but the payment failed so the merchant has refunded the amount to my lazy pay upi but lazy pay has not updated it yet .please update my refund to lazy pay account other wise i have to go to higher authority
                                  LazyPay customer support has been notified about the posted complaint.
                                  Hi,

                                  Apologise for inconvenience. You are requested to email the refund details to [protected]@lazypay.in and our support will update.
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                                    R
                                    Rinku.S
                                    May 28, 2021
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                                    I pay my outstanding every month on my due date. I was asked to pay 347rs by April 18th for 1-15 April. I paid 347rs on 18th.
                                    I ordered food on 19th April cost 137rs paid through lazypay. I thought of paying this amt by 2nd May (due date).
                                    But when I went to make payment, it asked me to pay 650rs without explaining how.

                                    Since then I'm mailing lazypay. I've attached all my transactions screenshots but they are not replying. I've sent reminders to their email as well.

                                    They keep on charging late fee and getting 4-5 calls daily and they are asking me to pay 850rs now including late fee. This is so much harrassing.
                                    LazyPay customer support has been notified about the posted complaint.
                                    Hi,

                                    We apologise for inconvenience.

                                    We understand it is bothering however we are unable to trace your account. You are requested to provide the screenshot of transaction to check. Also note we cannot trace email as we do not have enough details to trace.
                                    I've emailed lazypay from my email address- [protected]@gmail.com

                                    You should be able to track now.

                                    Attached screenshots as well.
                                    Hi,

                                    We are unable to see any details. You are requested to provide the ticket id to investigate.
                                    Rinku.S's [Complaint's author] reply, Jun 1, 2021
                                    Ticket no 09042663
                                    LazyPay's reply, Jun 2, 2021
                                    Hi,

                                    We would like to inform you that from 01-02-21 to 25-02-21 your total outstanding amount was 950.6 and you have paid 448.8 remaining amount is added in this billing cycle.
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                                      V
                                      Vignesh0195
                                      May 24, 2021
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                                      I have paid due amount 612.79 rs, but it is in outstanding amount
                                      LazyPay customer support has been notified about the posted complaint.
                                      Hi,

                                      We apologise for inconvenience. You are requested to email the details to [protected]@lazypay.in and our internal team will check and update.
                                      Hi,

                                      We apologise for inconvenience.

                                      You are requested to please email the details to [protected]@lazypay.in and our internal team will check.
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                                        K
                                        kiranmayi kiranmayi
                                        from Vepagunta, Andhra Pradesh
                                        May 17, 2021
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                                        Address: medlife

                                        On[protected] i have tried to purchase medicine in medlife using lazypay APP, But after looking at the delivery period i have just canceled the purchase, but from yesterday i am getting contniuos messages from lazy pay team about deducting the same amount 988/- from my card/Account.Kindly gothrough this do reply with clarity.

                                        From medlife i got cancellation message also.I didnot receive any medicine from medlife.Kindly please do the needful.

                                        Message Id:BN0hytsaWtf .This is for your information only.
                                        LazyPay customer support has been notified about the posted complaint.
                                        Hi,

                                        Apologise for inconvenience. You are advise to please email the details to [protected]@lazypay.in as we need the transaction details to investigate.
                                        Hi,

                                        Also help with the cancellation details and refund email.
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