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LazyPay Complaints & Reviews

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Updated: Jan 7, 2026

Complaints 516

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44

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Bad 😕 It seems that LazyPay has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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LazyPay reviews & complaints page 20

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During transaction got error and they deduct the amount and it is not refunded and didnt add wallet also,

i faced the problems more than 4 times, i lost 2300Rs !!!

I tried to contact customer care but no numbers open for customers.

I sent out email and I didnt get any solution. I have read this issue happened to many customers.

I will not use the application further as transactions are not safe.

LazyPay customer support has been notified about the posted complaint.

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Request a refund

During transaction got error and They deduct the amount and it is not refunded and didnt add wallet also, im facing the problem more than 4 times, i lost 2300rs!!!

LazyPay customer support has been notified about the posted complaint.

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LazyPay

from Mumbai, Maharashtra

Apr 12, 2021

Hi,

Please revert on [protected]@lazypay.in to check the status as we are unable to retrieve details without mobile number.

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Address: E-18E plahi road green park, Green park

I paid7535 to paytm business of one merchant and after that i
cancel my purchase and merchant refunded 7535 but payment notshown in lazy
pay..kindly check screenshot
You replied refund initiated from merchant so pls do me a favour and sort tthis problem before 3rd Apr 2021 becz due date is 3rd aprl

LazyPay customer support has been notified about the posted complaint.

Apr 06, 2021

Updated by Nure@3 Finally got refund after sending lota of mail
Resolved
Thanks

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Website: www.lazypay.in

This is regarding my recent transactions on lazypay n the merchant is ajio

the transactions ids are as follows
1)txn[protected]
2)txn[protected]

both the transactions failed but the money got debited from my lazypay account on 22 march 2021

since the refund isn't yet reflected i contacted merchant regarding this issue

nd they stated that "the refund is initiated on mar22, 2021 itself and they even provided reference numbers for the refund..
( pszwu6eis2eeuireucx17t3g and psw2sqfis2eeu3yv9ph6tmbg ) these are the reference numbers for the refund..

So the issue lies with lazypay... They havent yet reflected the refund on my lazypay account

they are trying to collect extra amoun from me by hiding the refund

LazyPay customer support has been notified about the posted complaint.

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LazyPay

from Mumbai, Maharashtra

Apr 12, 2021

Hi,

We are unable to see any transaction details as it is protected hence advise to please email to [protected]@lazypay.in and our support will escalate it.

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Address: E-18E plahi road green park, Green park

I paid 7535 to paytm business of one merchant and after that i
cancel my purchase and merchant refunded 7535 but payment notshown in lazy
pay..kindly check screenshot
You replied refund initiated from merchant so pls do me a favour and sort tthis problem before 3rd Apr 2021 becz due date is 3rd aprl

+6 photos

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N

Nure@3

Apr 4, 2021

Lazypay charge interest on refundable amount...refund my money

Nure@3's [Complaint's author] reply, Apr 5, 2021

Refund not received after sent 100times mail

N

Nure@3

Apr 5, 2021

When will get refund only receive mail not refund

Nure@3's [Complaint's author] reply, Apr 6, 2021

Finally received

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Address: E-18E plahi road green park, Green park

I paid7535 to paytm business of one merchant and after that i
cancel my purchase and merchant refunded 7535 but payment notshown in lazy
pay..kindly check screenshot
You replied refund initiated from merchant so pls do me a favour and sort tthis problem before 3rd Apr 2021 becz due date is 3rd aprl

+10 photos

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Address: 5th Floor, The Quest, Technopolis Knowledge Park, Mahakali Caves Rd, Hanuman Nagar, Andheri East, Mumbai, Maharashtra 400093

Website: [email protected]

I wrote them several mails reminding them to refund, earlier they ignored my request. Later when i wrote the same to consumer helpline, started replying instantly. However they don't want to refund and want the user to pay the amount in their reply it was stated that issue will get resolve in 48 to 72 hours.
It is clear why they asked for such time because either my credit score will be impacted or else that is how they persuade user to pay the dues for which he is not responsible

LazyPay customer support has been notified about the posted complaint.

Apr 01, 2021

Updated by Ajaysx21 Customer reference ID[protected]
Txn ID TXN[protected]
Refund Reference No :PZT[protected]ZAVQ903

In their replies they accepted that refund was completed by the merchant's side, but its lazy pay which cause this delay on theor part. Because they don't want to refund, whereas sending reminders to pay the same. Which i think is quite unfair

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LazyPay

from Mumbai, Maharashtra

Apr 5, 2021

Hi,

The case is already resolved and updated customer.

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Here is the screenshot of the reference number of the order id in which it is clearly showing that it has been initiated from their end
Please verify the details and refund my money

+2 photos

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Hello,
My refund of rs 1079 has not been credited yet but the merchant is co firming that it has been procesed from their end.they has also send me the screenshot of the same.
Order date was 10th feb, 2021
I even tried to email you but their is no response from your side
Please check the further details and initiate my money asap

+2 photos

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LazyPay

from Mumbai, Maharashtra

Apr 5, 2021

Hi,
Apologise for inconvenience and would request to please email to [protected]@lazypay.in with refund details to escalate as with the screenshot it is not visible.

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I've been trying to contact them for a refund related issue.3500 Rs has been refunded from flipkart( also confirmed by lazypay customer service)and lazypay saying, solving your problem please wait when I talk to customer service and this is happening from last 1 month.
I don't know what will i do next. They are irritating me, only gives reply but no solution.

+3 photos

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LazyPay

from Mumbai, Maharashtra

Apr 6, 2021

Hi,

Sorry for the delay in refund and the inconvenience caused. We would like to inform you that, we are continuously working upon the refund issue. The same will be resolved within 48 to 72 working hrs. You will be intimated on app once done. We appreciate your patience in interim

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I paid the merchant and he refunded but not credited to lazy pay account it's been 20 days where is the money

+1 photos

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Mar 29, 2021

Updated by Er Vajja Eshwar Rao This payment also

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LazyPay

from Mumbai, Maharashtra

Apr 6, 2021

Hi,

That sounds like you are disappointed, we are sorry to hear that. This is definitely not the experience we want you to have. We'd like to understand the issue and help you with it. Appreciate if you can email us to [protected]@lazypay.in with the concern and our team will address you.

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Address: PayU Finance India Private Limited 9th floor, Bestech Business Tower,Sohna Road Sector-48, Gurgaon-122002 Haryana,India

I have been trying to contact them for a refund related issue. I had done a transaction of Rs. 7800 on Feb 12 2021 with txn I'd: TXN[protected]; Merchant has cancelled the order and refunded back the source on feb 12 2021 itself but it's not yet reflected back to the lazy pay wallet.

i haven't gotten the refund yet at first they told that it will take around 7-10 days but it's been almost over a month now and no action from their side has been taken. I've been trying to contact them by sending mails but i have got no response for the same.

Please resolve this issue as soon as possible.
Thanks
Vinod

+1 photos

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LazyPay

from Mumbai, Maharashtra

Apr 6, 2021

Hi,

Sorry for the delay in refund and the inconvenience caused. We would like to inform you that, we are continuously working upon the refund issue. The same will be resolved within 48 to 72 working hrs. You will be intimated on app once done. We appreciate your patience in interim

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Dear sir,

My credit limit is of 10000. On 24th March 2021 while paying to a merchant the transaction has gone pending as well as after this transaction my credit limit is showing 0. The transaction has gone pending. How much time do I have to wait for this transaction to be successful.

Kindly look into the matter and do the needful at the earliest. I am in urgent need for money.

Transaction ID- TXN[protected]
Customer ref id[protected]

+1 photos

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Mar 25, 2021

Updated by Aayush17 And there is no way to contact you except emails and that also you aren't replying my mails. What should a customer do.

Mar 25, 2021

Updated by Aayush17 When will you guys reply to my mail. Ots high time now.

Mar 25, 2021

Updated by Aayush17 Why you guys aren't responding to my mails. Customer support is very bad.

Mar 25, 2021

Updated by Aayush17 Just now I got a number of a customer executive from consumer complaint websites while I was reading all the compalins about lazy pay. I tried contacting her in whatsapp and she told that your number isn't registered with us, but when I gave her a proof that this is the only number that is registered she's just not reply my texts anymore only opening my text and seeing and leave as it is.

Below I have attached all the screenshot of the chat that I had with her.

Is there no one to help us.????

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LazyPay

from Mumbai, Maharashtra

Apr 6, 2021

Hi,

This is definitely not the experience we want you to have. The transaction was not successful hence it is pending. The amount debited will be refunded in 3 working days ^Team Lazypay

Aayush17's [Complaint's author] reply, Apr 6, 2021

Already more than 3 working days has passed still the issue remains same

Aayush17's [Complaint's author] reply, Apr 6, 2021

Can't you see the transaction date and till now it is in pending only. 3 days kb khatam hoga bhai aaploag ka

LazyPay

from Mumbai, Maharashtra

Apr 12, 2021

Hi,

Note as per record the pending amount has been released and updated in system.

Krishna Kishore V's reply, Jun 8, 2021

Below transaction is pending from last 2 days. Please check and update.

Date: 06 Jun 2021
Transaction ID: TXN126860319
Amount: Rs 9, 500

Thanks in Advance.

Krishna Kishore V's reply, Jun 14, 2021

One more pending transaction from last 3 days as below. Please check and update.

Date: 11 Jun 2021
Transaction ID: TXN127542229

Thanks in Advance.

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I made a transaction of Rs 5000 on 17th march 21 to a merchant but amount has not been credited yet into the merchant account. And there is no way by which i can contact lazypay: no helpline number no email id.

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LazyPay

from Mumbai, Maharashtra

Apr 6, 2021

Hi,

That sounds like you are disappointed, we are sorry to hear that. This is definitely not the experience we want you to have.We'd like to understand the issue and help you with it. Appreciate if you can email us to [protected]@lazypay.in with the concern and our team will address

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Hi,

There is one transaction for which transaction failed but amount deducted from my account but till now the amount is not refunded to me ...
Since 10 days i am trying to contact and even i m sending the mails but there is no proper responce

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LazyPay

from Mumbai, Maharashtra

Apr 6, 2021

Hi,

Apologie for inconvenience you are requested to check the app for the refund status as per update refund are credited to most

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Address: SHIVPURi Madhya Pradesh kolaras Madhya Pradesh India

My Narendra Rawatmujhe abhi tak credit limit Nahin Mili hai ki Nahin Mili ho kya bajar mein ke bad hi Puri karni hai kripya jald se jald samvidhan Karen mere contact number hai registered mobile number [protected]

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LazyPay

from Mumbai, Maharashtra

Apr 6, 2021

We are unfortunate to hear that you are not eligible. It could be because of one of the reasons below:

Low credit bureau score
Lack of credit history
Poor loan repayment history
High existing debts
A high number of loan inquiries
In-operational permanent or current address location

Note you can transact on merchant associated with lazypay with other mode of payment to increase the chance to avail the limit. If we alter our policy in the next 3-6 months and your limit is further revised, then we will reach

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No option to contact.
My money deducted 2 times.
I want refund.

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LazyPay

from Mumbai, Maharashtra

Apr 6, 2021

Hi,

Due to Covid 19 pandemic, we're currently providing support through emails and social media only. We assure you that we will do our best to help you out with any questions or concerns. You can also drop an email to [protected]@lazypay.in so our support team can address you further

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Address: Hyderabad

Actually my lazy pay account was activated but autodebit why because my bank was getting charges please concern remove autodebit because I was unable to that option

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LazyPay

from Mumbai, Maharashtra

Apr 6, 2021

Hi,

You are requested to please email to bank for NACH cancellation post you can email to [protected]@lazypay.in with bank confirmation and will deleted from Lazypay

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Address: Lazypay, Delhi

I am getting calls from lazypay claiming that they have paid my utility bill & I must pay them back.
I had sent them a photo of my bank statement showing that I had paid the bill using my debit card & the deduction is clearly visible in the bk statement. Any bill can only be paid once. So, if the bill payment deduction is visible on my bk account, then they are extorting me to pay them by threatening me with dire consequences.
Although I have sent the copy of my mail to RBI (cms.[protected]@rbi.org.in), there has been no action.

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LazyPay

from Mumbai, Maharashtra

Apr 6, 2021

Hi!

We would d like to look into this and see what we can do to help. Appreciate if you can email us to [protected]@lazypay.in with the concern and our team will address

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I have ordered from flipkart and done partial cancellation so i should get the refund and it must be shown on the lazypay app. The merchant already sended the refund but lazypay is not reflecting it to my account. I requested call back from them but they didn't called back.

+2 photos

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S

Sirimalla Kranthi Kumar

Mar 20, 2021

Even I'm facing same problem from march 16th 2021.

S

Sirimalla Kranthi Kumar

Mar 20, 2021

Even I'm facing same issue from march 16th

Y

Yusuf@1807

Mar 21, 2021

Are you able to talk with customer service?

S

Sathish Animi

Apr 4, 2021

same issue brother... sent numerous mails, but no response from their side

LazyPay

from Mumbai, Maharashtra

Apr 6, 2021

Hi,

Apologies for inconvenience you are requested to check the app for the refund status as per update refund are credited to most. In case note updated please provide ticket id number to address the issue

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