Lenovo Complaints & Reviews

I placed an online order for laptop on Lenovo online store thedostore.com on 22nd Jan.

I have paid money in advance - 72000 INR. They promised to deliver the laptop in 5-7 days in Mumbai. A link was provided to track the order.

After 4 days, when I enquired the order status, they quietly changed it to "Shipment Delayed". Later they promised to dispatch it on 28th Jan. Today 28th Jan is over, and my order is still to be dispatched. They are not refunding the money also. My need for a laptop is urgent...can I file a criminal complaint against them?

Order Number is[protected].

I submit my Lenovo K3 note phone bearing IMEI No [protected] for repair. They changed the motherboard of the phone. After receiving the phone i noticed that the back and home button are not working. When I contacted service center, they told me to come after 15 days as they have no spare. After 15 days they receive my phone for repair.It is going to be 01 month but the service center is not repairing my phone and every time they asked me to come on next Friday.
pls help me to get my phone back in working condition as fast as possible.

Dear sir,
I have bought lenovo zuk 1 smartphone in month of June 2016.After 15 days o[censored]sing it stopped working.I send the set to the service centre .There they returned me after 45 days.After getting back by service centre, within 5 months only, the touch screen touch function stopped .10 -15 times, the mobile automatically being switched off in a day, After receiving the calls and when disconnecting the call, mobile gets automatically switched off, its always heat up instantly.
So, I am not at all satisfied with this set. Sir please understand my problem if this set is not working properly since 8 months only from the date of buying the set. So I do not have any belief in this set and more critical situation is that service center is very far away that is 220 km from my working place.I am unable to take leave always from my axis bank as I Am employee of that organization.
Therefore, I need to replace this by new one.

Thank @ Regards
Nitish keshri
Mob - [protected]

I have a lenovo vibe p1m mobile, in this as per same company charger used but no charged

Pl give any answer to solve the issue's
Then how to make charging,

Very bad performance so pl clear the same. We are having a many in this model.

Then how to we like, but in this regarding upto in two to three days .
One day at least once charge not accepted.
Pl take the same

I purchased my lenovo vibe k4 note through amazon in the month of april 2016 model number A7010a48.when i started using the phone it is heating abnormally during calls, whatsapp, videos etc...and it sometimes disable to hand up a call after its duration...in the month of november i guess my phone fell down its display glass broken..i visited the authorised centre at vytla kochi with my phone...they charge 4000 rs to change display..so i went to another mobile accesory shop and ordered another display and replays it within half a day cost only 2500 include the display..and now im experiencing an impired battery ...in a charge i can use my phone only for an hour...again i consulted with your auth centre...they told me to spent 1200 rs for the new battery...and told its now not in warranty since i changed my display at another shop instead o[censored]sing yours...what a servicing and mobile phone your company given...everyone complaining about your product, are you mocking with costomers...this is ridiculous...we all purchasing your products with spending lots of money...then why you people are acting like this..now im suggesting evryone not to buy your products...because no one really dont like to spent more money after buying your bad product, , , you are charging more money and more days to replace a part...seriously im fed up with your product

Hello frnds I want to same thng about levono mobile
I useing Levono K 4note .
In my phone have problem
1)my mobile so much heat whn I put in charger.
I m going in levono service center i given my levono phone for check what is a problem service center man say to me charging cod problem.. After 15 days he chang changing cod and gve to me .
Whn I come my home i put my mobile phone for charging After 5min my mobile so much heat ... That means same problem levono mobile service center is Faltu in Borivali
Faltu levono company

I had ordered for a new battery for lenovo A6000 through an authorised service center at Jamshedpur..it's been 2 weeks but the parts are not available in any of the outlets. There is no way that I can get a new battery now. The service center employees say since my phone is out of warranty, the company is not bothered at all and it may even take a month for the new battery to be available. I am completely stuck after buying a useless lenovo product.

Neha Kumari
[protected]

I have purchased one Lenovo Vibe K4 Note (Black, 16GB) mobile in March 2016 from online store Amazone. I have noticed that the screen of the same became yellow from one side. The product is under warranty. What are the options with me.
1. Mobile can be replaced.
2. Screen of the mobile can be replced
3. No solution.
Please advise solution of my complaint as the warranty period is near to expire.

G S Gupta
[protected]
[protected]@gmail.com

Have purchased Lenovo k6 note on 25 Dec but they are wasting time to avoid replacement for a deffected phone not giving proof of repairing also from service centre three time repaired for different problems
It is deffected since day of open but service centre not supporting to replace
They are ready to repair many times but not replacing bill CA 2196 seller mobilezone JM road Pune

I bought a laptop from Lenovo idepad 300 series on 1st January 2017 but by mistake the dealer generated the bill for 11th January 2017. When I tried to register for warranty by uploading the bill lenovo said that we can not register the system for warranty as well as ADP which is in offer these days because the bill is generated for wrong date.

I called customer service and lenovo agent Paulomi told me, that I need to get an email confirmation from dealer from his registered email id that it was dealer's mistake and not mine in-spite of me asking whether you need just the email confirmation or a rectified bill as well. She clearly said just an email confirmation would be sufficient. Now when the dealer has already sent the mail to lenovo on [protected]@lenovo.com, the other agent from lenovo has again denied to register my laptop for warranty. I am having the original bill with myself and still they are denying to provide me the warranty.

Service Order No. : SOIN[protected].
I have Lenovo K4 Note and it was bought in Feb-2016. I didnt even use the phone for an year and it started giving issues like LCD screen colour was lost at a corner, Compass not working, call drops, etc. Now when i submitted my phone for repair, the service center officials said it will take a week and i will get back my phone.
After a week when I started calling the service center, they dont lift the phone calls. After trying around 100 times, the receptionist says they have ordered the equipments and they still didnt recieve the same from the company. After 8 days also this is the status. The complete service methology of lenovo is worst.

Smartphone is very important and these kind of delay is making life more pathetic. From a leading smartphone brand the kind of service they are providing for its flagship handsets is pathetic

I have submitted my phone to lenevo service center in okhla. its been more than 10 days and now they are saying it takes 10-15 days more.
its a worst service ever i got. they say if i can purchase the things from own then it take one day only but in the warranty they takes more than 1 months.
what the hell is this.
executive working over there is not relevant and poor facilities as well they work very slow.
their services are worst and their focus on making money rather than customer satisfactory..

महाशय,
बेहद खेद के साथ मुझे ये बातें आपके समक्ष रखनी पड़ रही हैं, दरशल मेरे फ़ोन में inbuilt Lenovo Companion APP को अपडेट करने के बाद Lenovo Launcher यूज करने के साथ ही Lenovo Companion APP का दो-दो icon बन जा रहा है. चूँकि मेरा फ़ोन अभी Warranty period में है अतः इस बाबत मैंने कई बार Lenovo Technicle support को[protected] पर कॉल किया कई बार support.lenovo.com पर Live Chat भी किया और [protected]@lenovo.com और [protected]@lenovo.com Email भी भेजा लेकिन हर बार एक हीं बात कही जाती रही की जल्द हीं आपके समस्या को हल किया जाएगा लेकिन अब तक मेरे फोन की समस्या का कोई हल नहीं किया गया. 16/01/2017 से हीं मोबाइल सर्विस सेंटर में है जहां सर्विस सेंटर का कहना है की जब तक ऊपर से कॉल नहीं आता वो इसे ठीक नहीं कर पायेंगे और ऊपर बैठे अधिकारी हर बार ये कह कर बचते रहते हैं की जल्द हीं उनके वरिष्ठ मुझसे इस बाबत संपर्क करेंगे और मेरी समस्या का निदान करेंगे.मै पिछले कई दिनों से सर्विस सेंटर और इससे जुड़े तमाम लोगों से बात करते-करते थक चुका हूँ अब मै उक्त Lenovo कंपनी से ये जानना चाहता हूँ की वो मेरी समस्या का निदान कर पायेंगे या मुझे इस सन्दर्भ में कानूनी कार्वाई करनी पड़ेगी...

It hangs very much nowadays. After doing screen off one time and then screen on, problem disappear. Phone memory is sufficient according to seeing data given by storage device. How this problem comes and goes, it's a mystery. How should get i rid of from this problem bcoz it's only one year span before that i have taken this mobile. Can you have any solution regarding to my matter? If have, plz help me.

That i am given a lenovo vive k-4 note black 16-gb x000k000yz, imei no. [protected] for repair at above said service center vide service centre:-b2x-034-strength service pvt. Ltd. No. Srb2x[protected] on dated[protected]. But the above said mobile not repair. If i called for the mobile not given a satisfied reply for repair till date. To day o called for query for mobile they reply no mobile in our center for repair.

Sanjeev kumar sharma mobile no. [protected]

My tab had a touch pad issue. I approached the nearest Authorised service station at Mapusa Orion Communications.
I handed my tab to the clerk who after due inquiries handed the tab to the engineer.
The engineer opened the whole tab and came to the conclusion that the tab had touch pad issues.
He checked the whole part thoroughly and enquired whether there is warranty. i agreed that the tab is covered under warranty which expires on 1st April 2016.
They entered the details and filled the form manually and attached the warranty. She further told me that they will place order and call me in seven days time.
The next day after 18 hours i got a call from the service centre that they are refusing to cover the defect under warranty.To my shock and surpirise because when i gave the tab it was in fine and working condition but only getting hung up.
The refusal reasons are recorded to me. Kindly check soon because i next intend to file consumer complaint at Goa.

Sir,
I am use Lenovo Vibe p1m IMEI of [protected]
From almost 9 months, in my phone some problems occured so I submit phone to service centre for one day but thy use my phone personally from last 15 days for wrong purpose, and phone screen scratched very badly, seen blue films also, I also attach screen shot .
Now I want "sorry" from service centre and also new phone,

If you don't contact me in 24 hours, then I will start consumer court process.



Thanks
Tarun Aggarwal
Alwar
[protected]
[protected]

I am Rupesh Raghuvanshi from jabalpur i am facing flashlight dim problem in my mobile, service centre told me 3 times motherboard changed and tonight I received mobile its approx after 2 hours getting same problem now . . my email I'd is [protected]@gmail.com and contact number - [protected] kindly take action on this company they taken too much time and I got same problem again

Hi,

I have bought two phone Lenvo vibe k5, and moto power e3.
Due to some issue first I visited the service Center located in Shakarpur
"Strenght Service Center P Ltd-East Delhi". I submitted my Lenovo device there (2 Dec 2016) for mic not working issue. They told it will be fixed within 10-15 days. But after 15 days they start saying We have some ware house shifting issue so parts are not available and it will be repaired on the next Monday, After next Monday I again called but this time again the same statement, then Agin I called they repeat the same sentence again and again, 4 week passed, finally they told me the handset is ready and you can pick up on 31st Dec 2106, I visited there and asked for my handset, then the drama starts there, they told me device is not ready It will take 2 days working time. Then I meet the manager they he was really not co-operative, any how I got my phone from there after spending 3 hours and argument with manager.

I never received a callback from them, Employee are really not co-operative.

Then again, I have submitted my father moto e3 power phone for front camera not working on 31st dec 2016. But the strange thing is this they are repeating the same things that was happend with my Lenovo phone.
I am really frustrated with this kind of service that "Strength Service P Ltd-East Delhi" is providing.

Occasionally, they also asked customer to call lenvo service center for parts status.
Good thing is this Lenovo customer service does not provide any repairing parts staus for customer.

Service Center : Strength Service p Ltd-East Delhi
Address -- WA-88, 1st Floor, Shakarpur Bove Icici Bank Delhi
Contact Number[protected]
Manager Number --[protected]

Saket
[protected] /[protected]

Myself Devesh kishore of muzaffarpur bihar. I had bought a lenovo p1ma40 phone and My handset is hanging and its flash light is also gone very low. I had purchase this about 5 months ago after that i had contact its complaint no they told to get ur handset reboot i had done that but it not work properly so i make a humble request u to look after this.