Lenovo Complaints & Reviews

I customers lenovo I buy lenovo vibe k5 mobile one month ago but this phone very hitting and hang .this product very poor .and not more app supported this phone .this mobile very poor quality .front camera very weak no long time battery backup only 5hours on net use time and this handset one year warranty but I where service this handset my mobile number...[protected]

Hi Sir/ Madam,
I am Prashant Anant futak, I am lenovo Customer, that is Model Number A7010a48 and IMEI no is [protected] also . I Submitted My Handset For Repairing in Warranty For Display Problem at 05/12/2016 but till date its Not repair done from Your service center. i request to you Please solved this problem earliest and give me back my proper work done mobile. i attach copy of lenovo service order for your Ref.

Sir, i m using Lenovo Vibe k4 note .I have an issue against my fingerprint sensor. My fingerprint is not working and the option which we show in our settings does not show.fingerprint option is missing.This problem is starting from today . The options of fingerprint
Which we shown in our security option does not show so plzz kindly help me . I m waiting for your mail .thankyou

I had given my phone for repair at a service centre in Laxmi Nagar, Delhi on 26th November and still haven't received it yet. At the time of giving the phone on the service center the official told me that it will be done within 3 days but its about 1 month now and still they have no idea as to how many more days will it take. Really disappointing and poor service..

I will never ever recommend to go for this poor product and poor service Smiley Sad

And the worst thing is if you ask the status of your mobile, service center guys will asked to his colleague to return your mobile and suggest to go to local shop for repair.

Dear Sir/Madam,

*Detailed Information*

I would like to draw your attention towards my problem, as I, Sumit Sharma
R/o Rohini, Sector-7, Delhi-11085, had purchased a new Lenovo smartphone
LENOVO VIBE P1 TURBO(GREY) whose IMEI no. [protected] and
[protected] Amt. 17600/- from a shopkeeper named SHREE BALAJI, based at
M2K shopping complex, Invoice No.: SB /16-17/1750 and dated
[protected]:09PM).

*Problem:*

1.) After using for 2 months, I was facing following problem with this
mobile

*a)automatic switch on in every 1-2 min. gap because of this increased the
battery consumption also, *
*b) Touch Finger feature also not working *.

I had visited to your service centre at M2K complex itself and soon after
visiting one more problem aroused, * Touch Screen Problem (after touching
anywhere website on automatically)* After waiting about half an hour they
told me there is some inside damage of the part and need to change the
motherboard of the phone cost around 8000/- to 12000/-

Now I would like to pay attention here, If my phone neither fell down
anywhere nor any damage sign visible on the body, then how it is
possible to get damage in internal part of the mobile without any harm.

Ok, then I decided to get it repair through MMM Insurance(Rani Bagh, New
Delhi) and submitted it to the shopkeeper (SHREE BALAJI - Mr. Dev)on 26th
Sep.'16.

Insurance person intimated me there is more problem in this phone, hence
repairing cost now will be more than 12000/-. I asked them to provide my
phone with complete rectification or provide me a New Phone against the
same. But Since then no one update to me about the same neither Mr. Dev is
picking up my call nor Insurance persons.

How could be callous attitude towards any customer from the renowned
company. Now, Requesting you to please get my phone back or provide
me replacement of this mobile.

*Now-a-days I am also promoting not to buy any phone of Lenovo Make, even I
got success to convince 3-4 peoples for not to buy Lenovo and they have
purchased Motorola phone also. This is just an update.*

I am purchasing a new lenovo zuk z1 space gray cyanogen qs mobile on dated 09/10/2016 nowgong (M. P.) bkd distt - chhatarpur. This mobile is a not sport is 4g mobile signal, and 4g data and this mobile is heng per day some times. I am very puggeled please urgent help me. Then i will go to consumer form,
I have bought my new lenovo mobile online. This is a 4g obile but i can not run jio sim in it propirly. When ever i strat using it the phone hang i can not do vedio call or run any app properly. Where i shuled go to show my phone? Kindly advise me otherwise i will go to cosumer form

I bought a lenovo ideapad on 28-oct-2016 from lenovo world at ttk road, chennai. The laptop has not been used a single day. Initially the laptop did not boot, the lenovo service center diagnosed it as a mother board problem. I had to wait for 10 days for a service engineer who disassembled the laptop and diagnosed it as a os problem and left the laptop in a dysfunctional state.

The laptop was handed over to the service center the very next day. I had several communications with lenovo head office in bangalore; infact escalated to to their ed for support. However apart from assurances and misleading statements (Like os media stuck in customs etc) i had not received any commitment. According to the service center, the media has been received twice but on both occasions, they have been unsuccessful in getting it work.

It is 50 days, full money paid, not a single day o[censored]sage. Appalling service from lenovo who seem take customer for granted. They are not agreeing to provide a replacement and also not returning the working laptop

I want this issue to be escalated to highest levels and ensure immediate action

I want to complain about my phone model name lenovo k4 note. The color of the screen changed to yellow on the left side of the phone. Moreover, phone is consuming too much battery after upgrading to marshmallow and hanging problem too. so please resolve my problem as soon as possible. M mobile phone is under gurantee. I had buy this phone online from shopping website amazon.
Thanks

I submit my two smartfon for software service issue around 1 month ago. No one give me status of my handaets till now. I visit 15 to 20 times but nobody respond me and listen my problem. Receptionist not attend a single call when i dialed 104 times continuesly. They are really irresponsible, unprofessional and careless about their job and work. Plz do something for your brand value, ethics and service policy of lenovo.

Hi All,

i bought this Lenovo Zuk Z1 mobile phone from the flash sale in May 16.
After the use of only one month, this phone start creating so much trouble for me .
Firstly there was network issue.This phone was not able to pick up any network.
Service center people changed the motherboard, saying it won't cause you any problem.
But real problem started just after that.It started getting switched off in every 2-3 hours by itself. And then frequency increased by getting switched off soon after it starts.
I went to service center again because that was the only solution provided by lenovo helpline people.
I visited the service center on 25 Nov 2016. and they asked me to submit my phone.
that's what i did. According to their estimate, that should have taken only 3-4 days to repair my phone.
But after 20 days (today 16 Dec 2016 ) i didn't get my phone back.

I trusted Lenovo and this is how you shattered my trust.In last 6 months this phone has created so many troubles for me.
Now you people tell me, what i supposed to do, Should i take this matter to consumer court, or you guys will provide me some better solution.

I am attaching the Invoice and service center slip.

Waiting for a reply.

Regards,
A frustrated user.

I p. Murali krishna my mobile touch doesn't working perfectly i take my mobile to lenovo service center which is located at visakhapatnam at seven hills road upstairs of sangeetha mobiles the person who is working at center was talking rubbish language and vurgal language he is showing his personal ego on members who are coming to service center for complaints... On those members also he is also talking in that way he is not giving minimum respect to the costumers generally those people and i also have an angry on that worker all are suffering from him so please understand my problem and others problem kindly i requested you to give an counselling to the person who is working at lenovo service center

Hi lenovo team,

Please find attached the below details:

Model no: lenovo a5000

​date of purchase : ​09.01.2016.

Rma no: soin[protected]

Customer name: m. Aananth.

Contact no:[protected]

Service center:multiple power systems

Symptom: auto power on/off (While inserting a sim card the device automatically restarts, they reflashed rom image still the problem remains same-repeated issue)

We visit the service center at coimbatore regarding the issue, they told us that they cant able to provide warranty for the device.

They informed us that they cant able to provide warranty for this device because as per their their data available in the website they told me that they cant able to provide warranty for this device.

First of all they provided us the normal manual jobsheet on 30.11.2016.

After i insist them they provided me a computer generated job sheet.

The device is still in service center.

Yesterday when i visit the service center for an update about my device, center incharge mr. Sivanantham told me in a rude manner that "cant you able to think like a human, i cant able to provide warranty for the device, you can do whatever you can" and used some un-parliamentary words which i didn't want to mention in this mail.

He treated a customer worse than a street dog, even when the device is in warranty

I have attached the scanned copy of

manual job sheet

invoice for date of purchase

device back side imei details.

computer generated job sheet with rma no.

—

I contacted with the service center. They said that the warranty has rejected. And they will not provide any service. I have lost money with this problem. So i kindly request u to consider the problem with phone and i hope the problem will solve you as soon as possible.
Date purchased on 22/07/201.

Contact date with the servce cente:15/12/2016

Yours faithfully

Hi i visit the south x service center new delhi my lenovo k 4 note mic not working they said it will take around 7. To 10 days i said it's just a small part what kind warranty you are giving if customers not happy wid your service just a small part.
Can't understand how you people worked.
My contact details [protected].[protected]
Lenovo k4 note mic problem

Laptop serial no:- pfolkr60, i bought a new laptop on dated 3.11.2016,
And apply for additional warranty and bt-500 speaker in 1299/- rs,

I had paid the amount but still i didn't get my speakers yet, it almost 45 day have gone,

I am very tired about to call them and mail them, but all in vain,
O i complaint to you regarding this,

Please solve my problem

I purchases lenova k3 note in march 2016. I am surprised to observe that the battery back up is not lasting even for 5 hours without internet, if internet is on the back up is only for 2 hours. This may be unique with my device or else.
I am giving all the specifications
Lenova k3 note
Details:
K50a40
Android
Build no. K50a40_s121_150813_row

Kindly help me out of this problem.
Y/f
Venkatasai, [protected]

I bought my mobile lenovo vibe p1m june 2016 via flipkart . accidentally my mobile slide my hands and damage small in side corner. my handset in 1 year warranty. So please help me and give a ans my phone warranty or not .i want to repair my mobile handset because my mobile speakers are not working properly. I listen all phone call but who call me dont listene me .hanging so much and not work properly and so many problem are found in my handset please solve my problem and give a sufficient answer to me thanku .

Lenovo a6010 heandset auto restart without any touch 20 times and more times in day and es specially at evening more time restart. We went to service center three time in three different week but problem is running. And not satisfied answer.
Mobile under warranty period (Purchased on may 2016).
Yet no solution so pls my humble request replace for the same with new one.

My email [protected]@gmail.com my mobile no. [protected] the service is soo bad i cant say any thing. My phone is in service center since 25 days and never call n say any thing.. I am wating still now what can i do. I[censored]r not able to make then give my money back. Then i can able to buy better service provider brand... Not lenovo.. Not because of phone bcoz of service center is so bad that they even not know how much day it should take to make a phone... So bad response that i never buy a product of lenovo in life..

I have brought lenovo all in one dextop..
After 1 week of purches, my monitor get white screen. I have called at service center.. the service person came and open my dextop and without doing amythng he gone away. He left all dessemble part are as it is. Very baad service.. ryt nw i cant start my dextop even i cant pack that dextop . When i again call to service station .. he dont dng anytng.. i frusted from last 3 moths by caling lenovo service station.

Vipul chhajed
[protected]