Lenovo Complaints & Reviews

I purchased a Lenovo mobile before two months ago. But it is not working properly. It gets too hot during calling and get switch off with out completely talking. So I am getting very problem with this mobile. Please solve. Your service center didn't responses for quick and better service.
Please solve my mobile problem or replace it. Otherwise I will go to state consumer forum against you and your company.
Please solve as soon as possible.
Contact no [protected]

Lenovo Dahisar Service Center (Onwe Mr. Ravi and Neelu) Pathetic service and just cheating with consumers

Pasting below full story below
Occurrences:

This is to inform you about the misconduct, breach of trust, misguidance, unethical and non professional behaviour, false information, cheating, harassment, fraudulent activities and much more which are carried out and experienced in person at the Lenovo Dahisar centre - conducted by claimed owner Mr. Ravi, his wife Neelam and their respective team.

Gist of activities which are leading me to approach you:

On 4th Nov 2016, we have given our laptop (details mentioned above) to the authorised service centre of Lenovo at Dahisar for the mentioned problems (related to product issue). The laptop was given by Mr. Himanshu Soni (my brother) by mentioning details of the course of problem faced and other details - few of them: battery getting drained much faster, blot mark on screen and ? mark key which works sometimes and suddenly stops. One of the prominent detail was the password - which Mr. Himanshu had written on their sheet to provide access to the laptop and he also orally mentioned to them incase they need to write as safe. The same was acknowledged by Lenovo team
On 10th Nov 2016, i.e. after waiting for 6 long days and after repeated calls we understood that there is absolutely no progress made and neither was any remedy provided
Finally, on 10th Nov 2016, we decided to go to the service centre as we started feeling very suspicious as the claim they made on phone. Few examples - Laptop is completely damaged, Screen will be replaced not battery and after some time vice versa, Keyboard is working normal and no remedy required and after some time suddenly it stops and cannot be replaced and the story went on..
After reaching the service centre we understood there are many people like us who were in wait and have not received any requisite attention. We asked the attendant about the problem and she just came and gave us the laptop as is, as we had given on 4th Nov 2016 without any resolution or remedy. When asked she mentioned that on 9th Nov 2016 they were calling Mr. Himanshu for password and his phone was not reachable, this we think is blatant lie as we have been calling them and asking for all requisite updates. We also tried asking them to provide us the call brief record of your call details and they mentioned they do not keep any
Post some conversation we were then made to meet Ms. Neelam (wife of Mr. Ravi - owner) and she repeatedly mentioned that because of password issue they could not do anything for which they took 6 days to figure out and on phone there were other stories. After, some time she agreed that its her fault and she should have taken some actions earlier but they were busy or missed our sales action.
We asked Neelam about problems and one of the prominent problem of Keyboard where the Question mark key (?) is not working - she mentioned that its accident case and they do not cover and engineer have checked and they cannot replace the entire body as that is not covered. We found this completely false and started asking her how is that possible for just one key which is not working becomes an accident issue or damage issue. They finally called in their engineer and who was highly rude and reluctant to understand the problem. There are few gestures also he made which was highly unacceptable being completely their mistake.
We started questioning them about why it will be not covered and all they had one answer is its not possible.
After long discussions, finally, Ms. Neelam had admitted that its their fault and they will replace our each part i.e. LCD screen, Battery and the keyboard and told us to wait and she will put an order for same. After brief time she came out and she mentioned that she has placed order for all three of which keyboard being at her risk and as and when the part will come she will notify us
Post the assurance from wife owner we left confirming that all the parts will be replaced and i need not worry further. I had specifically mentioned to Ms Neelam to let me know if this is true as i cant waste any more time, however, she did mentioned that she has placed the order and within 7 days all the parts will be replaced as soon as I get my laptop back. Also, they will keep us updated with status for each part received. I also told her can she give me in writing, she mentioned that she has already put orders and not to worry and finally before leaving I told her that we would be trusting on her words and left
The story did not change, as usual my brother had called up and was received update that two parts are already here (i.e. LCD screen and Battery) and are waiting for Keyboard, on which he told her that once all part comes we will come and get same replaced. Hoping that things were sorted we were waiting in assurance.
On 13th Nov 2016, Mr. Himanshu received an email from Ms. Anju Choudhary stating the regret of keyboard cannot be changed as not matching some criteria and is damaged and acknowledged by you. Also, again they tried calling multiple times to Mr. Himanshu but there was no response and it was mentioned in blunt way that come and collect in 4 days or they have to cancel respective service order. This is something very serious note as for 10 days they did nothing except fooling us and the mail in which had written just demonstrates how unethical practices are followed at centre. Within few minutes i had to call her and she had transferred call to Mr. Ravi (owner) who without knowing the conversation which we had was asking Ms. Neelam about the updates and then replying to us. He also mentioned that we will not replace and you can do whatever you can as we do not guarantee anything. I also asked that let me speak to Neelam as she was the one who gave me commitment, however, one more lie they told that she was not there whereas in call Mr. Ravi was continuously being heard taking advice from Ms Neelam and supported engineers behind the fraud motives
On 14th Nov 2016, we finally went to the service centre and Ms. Neelam and Mr. Ravi came and all i told Ms. Neelam that i made her hear her own recording which mentions clearly that she mentioned she has ordered all parts and we need not worry. The reason she gave was more shocking that the audit has cancelled the order and rejected and she cannot do much about it. So, question i asked then why she was all way bluffing that she will replace at her own risk to which there was absolute no answer. As we were already in so much of pressure and loss of time, energy and almost we lost all hopes arguing to someone who do not care about customers we decided to take whatever available and leave. I also mentioned to Mr. Ravi that its very frustrating to go through all this and i am going to put up a complaint for which he was like yes you should. After nearly an hour of wait we received our laptop with may be new screen and battery and unresolved key button.

It is with so much pain that we buy something that will last good and within a year almost the entire laptop had problem. I thought as a Lenovo brand your authorised centre would have said that since there are so many issues we will replace entire laptop for the trouble which lenovo and team provided but story there was NO SORRY NO APOLOGY, IT IS YOUR PROBLEM YOU TOOK LAPTOP NOW YOU PAY MORE PRICE AND WE WILL KEEP LOOTING YOU.

AFTER EVEN ASKING THEM PRICE THEY WERE RELUCTANT TO MENTION SAME

Really ashamed the way things have progressed and i am sure that i will never in my life buy such a laptop and will never ever recommend anyone to do so.

So my unrealised questions -

Why is the authorised centre not capable of answering simplest of questions
Why do they provide wrong information to customers
Why do they commit and then turn their back
If there are serious problem in Laptop, does not as a brand Lenovo should replace the Laptop or is it that all defect were shipped?
Why are we kept in question mark situation and have to come down to service centre to just ask any questions?
Endless calls needs to be made to their Service centre just to find the status? why?
After spending such a hefty amount of Rs 50, 000 is this what service we will be getting?
How do i confirm the parts which has been provided will last for at least one year post warranty. As that what needs to be happen?
Even after having onsite engineer support, why is customer being harassed to do the remedial actions from his place?
Why is there no clear norm of when will engineer visit in case of on site?
What does accidental warranty cover?
Is keyboard on key not working is accidental or damage warranty? if Yes, where is the documentation?
Are all the documentation available on public domain?
Why are T&C of coverage not provided by you while purchasing?
Why do your marketers say that engineer will come to your doorstep in case you face any issue?
So many burning hidden questions and no answers for same?

Will be stopping here but will require what further actions you will be taking and what is the course of remedy which will be provided in this case for my laptop.

Please note:

I will not be visiting any of your centres, as this has being a nightmare experience, in case you further expect me to go to resolve my issues.
I HAVE ALL THE RECORDING AND CALL RECORD PROOFS. Here, I am attaching the voice recording of Ms. Neelam mentioning that her commitment of all three parts which will get replaced.
Do let me know if you would like to have all the recordings and proofs of above mentioned pointers and will be happy to share all one by one (note - file size for few are high)

I would like to hear from Lenovo team about remedy which would be taken within next 7 days i.e. on or before 1st Dec 2016 (being bit lenient unlike Ms. Anju, Ravi and Neelam) who had provided us only 4 days.

If I do not receive any remedy and actions within mentioned time frame, which i believe your team will be taking, then unfortunately, i will be putting my case to the Consumer court with all records as well as on the public domain with all respective proofs.

[protected][protected][protected]

Response from Sudipto
Firstly, I would like to thank you for considering Lenovo and reaching out to me.

I understand and regret the inconvenience that you are facing. I am connecting you with a special services team that I have created, to manage such issues with urgency and speed.

Please expect a Lenovo representative to contact and support you with fast and appropriate action.

This team’s top most priority is to deliver to your expectations and resolve all the issues. I would like to thank you again for being one of our valued customers and assure you of a speedy resolution.

Thanks & Regards,

[protected][protected][protected]---

Thank you for your time on call!!!

As discussed, we understand that you visited to our service center as machine is having multiple issue, and after validating team has placed the order for the same.

However as there was a damage on the machine, we will not be able to support for keyboard, request you to please get in touch with our service center so that they can help in fixing the damage on chargeable basis.

We appreciate your understanding in this regards.

Note: Please find the attachment of the service report and accidental damage warranty policy.

Thanks & Regards,

Vinod Kumar
Special Services Team
For Executive Director – Services
Email ID – [protected]@lencare.co.in

[protected][protected][protected]

My response

Dear Vinod,

Thanks for taking out such a precious time to talk to your team only to understand how you can put the customer in trouble.

In the call i had clearly mentioned to attach all proofs which you just decided to have a paper, a serious question, I DO NOT HAVE THIS SHEET and your service center has given me some other sheet, HOW DO YOU HAVE ORIGINAL?

Anyways, after writing clearly about how we have taken for ride, you came out having no inquiry done at your end the harassment i faced.
You also mentioned that all the orders were itself ordered the next day and again failed to attach any proof.

Its really no crying aloud our grievance to people like you.

Sudipto,

What an assurance you gave, its just a shame on your part that after so much of explanation of what we gone through your team has no courtesy. Finally, you made it clear that all you people are just here to fool us around.

Vinod, as mentioned clearly to you and you accepted further without providing any proofs to you as this will just be falling to deaf hears. As per your confirmation which you gave me over phone, I will be attaching all this records to Consumer court as well as on open domain.

Thank you for wasting my precious time, i Hope you guys be punished for all.

[protected]----

Worst people with absolutely no regrets of open fooling.
Shame

Dear Sir/ Madam
I am darshan Akiwate I have lost my mob details as under

Name: Darshan Akiwate
Address: ICICI Bank ltd . 204, Jinendra,
Pratapganj peth, Satara
-415002, Maharashtra
Phone Model: Lenovo A6000 Plus
Invoice No : # BLR_WFLD[protected]
Order ID: OD[protected]
Email: [protected]@gmail.com
Missed Date :[protected]
IMEI : [protected]

Requesting you to please Help me to find or trck My Mob
Waiting your positive Responds...

Regards
Darshan Akiwate
[protected]

I submitted my lenovo vipe p1 on 23rd oct'16 in kanpur lenovo service centre. It has been 2 months i have still not received my phone. Every week i used to call them and they keep on saving 4-5 days more sir.
7 days before i mailed to lenovo regarding this the same was there response.
I would like you to take some strict action towards them so that i can receive my phone.
I will be very thankful to you.
Shivam chaurasia

I customers lenovo I buy lenovo vibe k5 mobile one month ago but this phone very hitting and hang .this product very poor .and not more app supported this phone .this mobile very poor quality .front camera very weak no long time battery backup only 5hours on net use time and this handset one year warranty but I where service this handset my mobile number...[protected]

Hi Sir/ Madam,
I am Prashant Anant futak, I am lenovo Customer, that is Model Number A7010a48 and IMEI no is [protected] also . I Submitted My Handset For Repairing in Warranty For Display Problem at 05/12/2016 but till date its Not repair done from Your service center. i request to you Please solved this problem earliest and give me back my proper work done mobile. i attach copy of lenovo service order for your Ref.

Sir, i m using Lenovo Vibe k4 note .I have an issue against my fingerprint sensor. My fingerprint is not working and the option which we show in our settings does not show.fingerprint option is missing.This problem is starting from today . The options of fingerprint
Which we shown in our security option does not show so plzz kindly help me . I m waiting for your mail .thankyou

I had given my phone for repair at a service centre in Laxmi Nagar, Delhi on 26th November and still haven't received it yet. At the time of giving the phone on the service center the official told me that it will be done within 3 days but its about 1 month now and still they have no idea as to how many more days will it take. Really disappointing and poor service..

I will never ever recommend to go for this poor product and poor service Smiley Sad

And the worst thing is if you ask the status of your mobile, service center guys will asked to his colleague to return your mobile and suggest to go to local shop for repair.

Dear Sir/Madam,

*Detailed Information*

I would like to draw your attention towards my problem, as I, Sumit Sharma
R/o Rohini, Sector-7, Delhi-11085, had purchased a new Lenovo smartphone
LENOVO VIBE P1 TURBO(GREY) whose IMEI no. [protected] and
[protected] Amt. 17600/- from a shopkeeper named SHREE BALAJI, based at
M2K shopping complex, Invoice No.: SB /16-17/1750 and dated
[protected]:09PM).

*Problem:*

1.) After using for 2 months, I was facing following problem with this
mobile

*a)automatic switch on in every 1-2 min. gap because of this increased the
battery consumption also, *
*b) Touch Finger feature also not working *.

I had visited to your service centre at M2K complex itself and soon after
visiting one more problem aroused, * Touch Screen Problem (after touching
anywhere website on automatically)* After waiting about half an hour they
told me there is some inside damage of the part and need to change the
motherboard of the phone cost around 8000/- to 12000/-

Now I would like to pay attention here, If my phone neither fell down
anywhere nor any damage sign visible on the body, then how it is
possible to get damage in internal part of the mobile without any harm.

Ok, then I decided to get it repair through MMM Insurance(Rani Bagh, New
Delhi) and submitted it to the shopkeeper (SHREE BALAJI - Mr. Dev)on 26th
Sep.'16.

Insurance person intimated me there is more problem in this phone, hence
repairing cost now will be more than 12000/-. I asked them to provide my
phone with complete rectification or provide me a New Phone against the
same. But Since then no one update to me about the same neither Mr. Dev is
picking up my call nor Insurance persons.

How could be callous attitude towards any customer from the renowned
company. Now, Requesting you to please get my phone back or provide
me replacement of this mobile.

*Now-a-days I am also promoting not to buy any phone of Lenovo Make, even I
got success to convince 3-4 peoples for not to buy Lenovo and they have
purchased Motorola phone also. This is just an update.*

I am purchasing a new lenovo zuk z1 space gray cyanogen qs mobile on dated 09/10/2016 nowgong (M. P.) bkd distt - chhatarpur. This mobile is a not sport is 4g mobile signal, and 4g data and this mobile is heng per day some times. I am very puggeled please urgent help me. Then i will go to consumer form,
I have bought my new lenovo mobile online. This is a 4g obile but i can not run jio sim in it propirly. When ever i strat using it the phone hang i can not do vedio call or run any app properly. Where i shuled go to show my phone? Kindly advise me otherwise i will go to cosumer form

I bought a lenovo ideapad on 28-oct-2016 from lenovo world at ttk road, chennai. The laptop has not been used a single day. Initially the laptop did not boot, the lenovo service center diagnosed it as a mother board problem. I had to wait for 10 days for a service engineer who disassembled the laptop and diagnosed it as a os problem and left the laptop in a dysfunctional state.

The laptop was handed over to the service center the very next day. I had several communications with lenovo head office in bangalore; infact escalated to to their ed for support. However apart from assurances and misleading statements (Like os media stuck in customs etc) i had not received any commitment. According to the service center, the media has been received twice but on both occasions, they have been unsuccessful in getting it work.

It is 50 days, full money paid, not a single day o[censored]sage. Appalling service from lenovo who seem take customer for granted. They are not agreeing to provide a replacement and also not returning the working laptop

I want this issue to be escalated to highest levels and ensure immediate action

I want to complain about my phone model name lenovo k4 note. The color of the screen changed to yellow on the left side of the phone. Moreover, phone is consuming too much battery after upgrading to marshmallow and hanging problem too. so please resolve my problem as soon as possible. M mobile phone is under gurantee. I had buy this phone online from shopping website amazon.
Thanks

I submit my two smartfon for software service issue around 1 month ago. No one give me status of my handaets till now. I visit 15 to 20 times but nobody respond me and listen my problem. Receptionist not attend a single call when i dialed 104 times continuesly. They are really irresponsible, unprofessional and careless about their job and work. Plz do something for your brand value, ethics and service policy of lenovo.

Hi All,

i bought this Lenovo Zuk Z1 mobile phone from the flash sale in May 16.
After the use of only one month, this phone start creating so much trouble for me .
Firstly there was network issue.This phone was not able to pick up any network.
Service center people changed the motherboard, saying it won't cause you any problem.
But real problem started just after that.It started getting switched off in every 2-3 hours by itself. And then frequency increased by getting switched off soon after it starts.
I went to service center again because that was the only solution provided by lenovo helpline people.
I visited the service center on 25 Nov 2016. and they asked me to submit my phone.
that's what i did. According to their estimate, that should have taken only 3-4 days to repair my phone.
But after 20 days (today 16 Dec 2016 ) i didn't get my phone back.

I trusted Lenovo and this is how you shattered my trust.In last 6 months this phone has created so many troubles for me.
Now you people tell me, what i supposed to do, Should i take this matter to consumer court, or you guys will provide me some better solution.

I am attaching the Invoice and service center slip.

Waiting for a reply.

Regards,
A frustrated user.

I p. Murali krishna my mobile touch doesn't working perfectly i take my mobile to lenovo service center which is located at visakhapatnam at seven hills road upstairs of sangeetha mobiles the person who is working at center was talking rubbish language and vurgal language he is showing his personal ego on members who are coming to service center for complaints... On those members also he is also talking in that way he is not giving minimum respect to the costumers generally those people and i also have an angry on that worker all are suffering from him so please understand my problem and others problem kindly i requested you to give an counselling to the person who is working at lenovo service center

Hi lenovo team,

Please find attached the below details:

Model no: lenovo a5000

​date of purchase : ​09.01.2016.

Rma no: soin[protected]

Customer name: m. Aananth.

Contact no:[protected]

Service center:multiple power systems

Symptom: auto power on/off (While inserting a sim card the device automatically restarts, they reflashed rom image still the problem remains same-repeated issue)

We visit the service center at coimbatore regarding the issue, they told us that they cant able to provide warranty for the device.

They informed us that they cant able to provide warranty for this device because as per their their data available in the website they told me that they cant able to provide warranty for this device.

First of all they provided us the normal manual jobsheet on 30.11.2016.

After i insist them they provided me a computer generated job sheet.

The device is still in service center.

Yesterday when i visit the service center for an update about my device, center incharge mr. Sivanantham told me in a rude manner that "cant you able to think like a human, i cant able to provide warranty for the device, you can do whatever you can" and used some un-parliamentary words which i didn't want to mention in this mail.

He treated a customer worse than a street dog, even when the device is in warranty

I have attached the scanned copy of

manual job sheet

invoice for date of purchase

device back side imei details.

computer generated job sheet with rma no.

—

I contacted with the service center. They said that the warranty has rejected. And they will not provide any service. I have lost money with this problem. So i kindly request u to consider the problem with phone and i hope the problem will solve you as soon as possible.
Date purchased on 22/07/201.

Contact date with the servce cente:15/12/2016

Yours faithfully

Hi i visit the south x service center new delhi my lenovo k 4 note mic not working they said it will take around 7. To 10 days i said it's just a small part what kind warranty you are giving if customers not happy wid your service just a small part.
Can't understand how you people worked.
My contact details [protected].[protected]
Lenovo k4 note mic problem

Laptop serial no:- pfolkr60, i bought a new laptop on dated 3.11.2016,
And apply for additional warranty and bt-500 speaker in 1299/- rs,

I had paid the amount but still i didn't get my speakers yet, it almost 45 day have gone,

I am very tired about to call them and mail them, but all in vain,
O i complaint to you regarding this,

Please solve my problem

I purchases lenova k3 note in march 2016. I am surprised to observe that the battery back up is not lasting even for 5 hours without internet, if internet is on the back up is only for 2 hours. This may be unique with my device or else.
I am giving all the specifications
Lenova k3 note
Details:
K50a40
Android
Build no. K50a40_s121_150813_row

Kindly help me out of this problem.
Y/f
Venkatasai, [protected]