Lenovo Complaints & Reviews

I submitted my lenovo vibe k5 note on december in margao (Goa) lenovo service centre. It has been 1 months i have still not received my phone. Every week i used to call them and they keep on saving 4-5 days more sir.
7 days before i mailed to lenovo regarding this the same was there response.
I would like you to take some strict action towards them so that i can receive my phone.
I will be very thankful to you.
Rahul thapar

I have bought lenovo vibe k5 note last month. I updated software after that when i tried unlocking device it is showing as finger print hardware is not available.
When i went to service centre they are asking bill which i have lost.

Please send me the duplicate bill
Emie:[protected]
Sn:78
Mail id: [protected]@gmail.com
Contact: [protected]

Please send this as early as possible.

Thank you,
Archana bhat

I have given my lenova mobile vibeK4 note IMEI number [protected]( within warranty period, purchased on12/04/2016)for replacement to your service centre DREAMS MOBILE in Trevandrum on 25/10/2016 Job sheet no:006.They have assured for replacement with in 15 days. But till date no replacement is given Kindly arrange for he replacement immediately.

This is in regard that I had surrendered my lenovo phone at lenovo service center at SATYAM ELECTRONICS (Chaitanyapuri branch) on 20.12.2016 with on & off problem without any scratches on the phone (back and front). They have asked me 10days of time for the repair. There after i've enquried about the phone but there was no proper response from lenovo service centre chaitanyapuri. I personally visited the service center on 26.12.2016 to enquire about the status of my phone. The lady sitting in the front desk had said me that my phone is under repair and will be back in working condition.
I visited for the second time for the status of the phone after 10days now she says that the phone has LIQUID DAMAGE and the phone cannot be repaired under the warranty. When I received my phone I was shocked to see my phone with a broken tempered glass and the reason for not claiming the phone under warranty.

NOTE: My phone was in a proper condition without any scratch on it. Moreover those people have asked me around Rs.8, 000 for repair & also they've taken back the receipt which was been given by them at the time submission of my phone. Moreover don't know why that service center took too long to update my phone status. The phone didnot get in contact with water so how could they mention a false statement (Stating LIQUID DAMAGE).

I request you to resolve my complaint as soon as possible.

Phone Details:-

Lenovo ZUK Z1
Model no:- Z1221
Color:- Space grey
IMEI no1 :- [protected]
IMEI no2 :- [protected]

Contact Details:-
S.HARIKA
[protected]
Email ID :- [protected]@gmail.com
Please resolve my issue as soon as possible.

Maine jabse Lenovo a7700 mobile tab se mobile fad fad KAR hai I have exchange my mobile Lenovo a7700 display problem for my new mobile heat for Lenovo mobile is getting to hott already I complaint by lenovo service center they have not tha an thing 1day they have put with them next day they have given me mobile in same condition steel problem is there but there not listening me I told that give me new peace but there not agree to replace my mobile I have purchase before one month but the same mobile is giving me same problem please do justice with me .My contact number [protected]

Dear Lenovo Team,

I have parches Lenovo smart phone vibe k5 note But due to use some to is gud but before 1 month continue I am facing problem center touch screen proper not working, I thing I have wasted my money for this Lenovo smart phone, because I contacted the service center although contacted to the toll-free but I didn’t get any proper response, so please help me and replaced my Lenovo vibe k5 note phone . and revert me to .

Please look into to this matter & resolve the issue on priority.

Name -jitendra nagle
Contact Number –[protected]
Mobile Lenovo Vibe k5

Purchase Lenovo vibe shot in three months that phone had mother board complaint .[protected] that day mobile given to service center, check the mobile and service center person tell him, it's a motherboard complaint till now that mobile spares is short . Customer name M prasad. Cell no [protected] job card date[protected], mobile model z90a40 Lenovo vibe shot, complaint code:c0023, network not working, job card no SOiN[protected]

I have lenovo zuk z1 smart mobile with IMEI no. [protected] and purchase date of 8th june 2016. Battery of my mobile was damaged automatically. So, i visit lenovo service center for replace, they tell me that your warranty was not acceptable for battery damaged. So, please accept my complaint and tack further step on lenovo. So i wants to replace my mobile.
Thank and regard,
Aekant ghelani
Mob no. [protected]

Lenovo — complaint about your service

Hi sir/ madam,
I am rahul thapar, i am lenovo customer, that is model number and a7020a48 imei no is [protected] also. I submitted my handset for repairing in warranty at 13/12/2016 but till date its not repair done from your service center. I request to you please solved this problem earliest and give me back my proper work done mobile. I attach copy of lenovo service order for your ref.

I purchased a lenovo yoga 500 laptop in october 2016, during the time there was a festival promotion offer going on. I bought 2 year additional warranty and 2 year additional adp, and lenovo 500 bt speaker at offer price and paid the amount on november 10, 2016. I got a confirmation email on november 11, 2016 that they have received the payment and i will get the 2 year additional warranty and 2 year additional adp warranty certificate within 7 working days from date of payment received and lenovo 500 bt speaker within 21 working days. On november 17, 2016 i received the warranty certificate. However on november 29, 2016 i received an email stating "due to unavailability of stock, your goodie has not been dispatched yet." till december 12, 2016 i didn't receive any communication from lenovo, so i emailed them asking the status from my dispatch. On december 13, 2016 i received a reply "sorry for the delay, your goodie will be dispatched within 3 working days.". On december 19, 2016 i followed up and got a reply "sorry for the delay, your goodie will be dispatched at earliest.". Today its december 28, 2016 and i still haven't received any communication regarding the dispatch of lenovo 500 bt speaker. If lenovo cannot provide goods to its customer, why do they provide false promotion. Please help me with the situation.

Name: tejas pareek
Email : [protected]@gmail.com

Dear Team,
I Amol Shende, purchased Lenovo Zuk Z1 (white) Mobile Handset through Amazon on 19/5/2016, the time I started using the mobile am keeping on facing the problem mobile do not support 4G, it use to get restarted by itself.Then I gave my mobile to Lenovo service center people, they said that handset is not 4G enabled and after few days they said that they changed the mother board and tried again, now the mobile get restarted again by itself .they said problem cannot be rectified because its the handset problem.They also said that already four peoples handset have faced the same problem.Its almost 25 days they have not rectified the issue.
Now my major concern is with the Lenovo company guys is, I bought this mobile by looking its features which was updated but now according to me which is absolutely false, this is irritating a lot.My mobile is of no use.My concern is now please return my money back.

Amol Shende
[protected]
Email-Id - [protected]@gmail.com

I have purchased Lenovo K6 Power smarthphone on first sale by lenovo on flipkart on 06-Dec-2016 which deliverd to me on 09-Dec-2016. Being bought a new brandnew phone, i tested fingerprint sensor on phone, which is not working and prompting error enrollment not found. Also on using earphone, volume automatically increases/decreases. Sometime phone also restarts from own.
Which crossed 10 day purchase return policy.
The must go quality test before selling it to customers. I am having issue on it. And it is not fair i will go to Lenovo care and make repair of phone being buy new phone.

For the last few days system was running very slow. Too much time was taken while opening a file or folder. Even computer starting time was also few minutes. Yesterday computer started but on opening any thing curser started moving endlessly. Today Computer did not start. Wireless Keyboard also not responding since many days, we are using another keyboard.
Now my computer is not working at all.

Hi there,

this is to inform you that the service center at rohini is full with cheaters, i went there to repair my phone, the guy sitting over inspected it (lenovo K5 note) and said its mother board is damaged and I have to pay Rs. 9000 to repair it, he asked me if i am interested to sell my phone then he can purchase it for Rs. 2000, the same phone i got repaired in Rs. 400. Sim IC was damaged.

Who is responsible for the misguiding the customer is this the company policy or the person sitting over there is a cheater.

Please respond me.

I have purchased Lenova K2 note music edition on 29/10/2016 and mobile is not working properly,
battery drain off complety after 30min usage, its heat up quickly, application not working properly hangs up.
Went to lenova service center in vizag gave complain n showed bill of purchased date and they booked complained but they simply updated software and gave it back to us keeping it for 10days, we used the mobile again same complain 2nd time went to service center gave it to rectify they promised they wil change motherboard and also battery after 10 days we went n took the phone again same problems. 3r time gave it to service center again and asked them if they have changed motherboard and battery no stock available so they cud not change and repair it, there system show nothing they have done and returned to us, asked them as we have received faulty device will they replace they simple said they wont replace, neither they repairing the product nor exchanging the phone.
Its not our fault, its manufacturer fault that we got faulty product and neither they rectifying the problem neither replacing it .
Requesting you to please help us on this .
Imei :[protected]

Hi, i am from Neemuch (M. P.) & Ihad bought lenovo k3 note from flipkart and after 6 months it had a charging problem. The mobile phone does charge fully even after 12 hours and it also had socket problem, so i thought to go to lenovo care but there is no care in our city, not even in nearby cities.
So, there is need for LENOVO CARE in NEEMUCH (M. P.), INDIA.
PLEASE ...Lenovo care

Ticket nubmer - ldo83192

I have opted for the lenovo festive offer which consists of 2 years additional accidental damage protection and 10000mah power bank. Payment of the same was confirmed on[protected]. But till date i have not received the adp certificate nor the power bank. The team says the power bank is dispatched but it is delivered to some other person.

I gave my phone (Lenovo zuk2 plus) for repair at b2x flagship service centre in jayanagar bangalore on 3rd december. (Rma# soin[protected]).
At the time of giving the phone to the service center, they told me that it will be serviced within 7 days. Till now they haven't provided any feedback on the repair. Since 2 weeks i m calling them and even today they still have no idea how many more days it will take. Saddest part is that the phone is in service center more days than with me.

This is very bad service support provided by lenovo team and i am already informing all my relatives and friends to never buy lenovo product. This will be definitely shared in all the social media networks.

To Lenovo mobile company.

I am using Lenovo vibe X3 mobile. I was done software update then it started having many issue ...Battery consumption is more. Fingers scanner is very slow. Hanging issue. Automatic restart issue. I am thinking I have just kept 2000/- in dustbin. Not sure why you guys are not fixing the issues. If you are unable to provide support stop selling phones. Don't make foolish to people.

I know there is no importance of writing all these, you guys are not going to do anything. Even though I wanted to say try to win the trust of customer with 0 defected product or 0 defected software.

A poor person can not have more money to spend on more mobile if one is not working then buy other.

I have purchased a mobile phone in July and the battery problem is came after one month I went to the service centre they sad that they will call me after repairing but they don't call me i went to the service centre again then the gave me the phone they repair some parts and after that the problem is still plz help me Lenovo I used your Rohini services centre.