Lenovo Complaints & Reviews

Complaint Letter
Subject: Regarding unsatisfactory redressal of my Lenovo Z2 plus (Black, 64GB) smartphone.
Hello, this is Swapneel Bhandarkar from Bhopal (M.P.). Want to register complaint against Lenovo (Smartphone making company) service.
I have ordered Lenovo Z2 plus (Black, 64GB) smartphone from Flipkart on[protected] worth Rs.17499/-, and get delivered on[protected].
Following billing details mention below:
Tax Invoice: F0YQK[protected]
Order ID: OD[protected]
Invoice Date:[protected]
VAT/TIN: [protected]
CST: [protected]
Handset FSN: MOBEPSJ2B8MMHCHD
WID: WD41949
IMEI/Serial No. : [protected], [protected]
After using only 10 days from date of delivery, problems encountered in my Lenovo Z2 plus mobile. Following issues are mentioned below:
Phone has been set on earphone mode permanently. I was not able to respond any call. Only way to respond calls is to either put phone on speaker mode or connect earphone. This makes me very uncomfortable and sometimes very awkward moment when I was with my colleagues.
Hang problem; screen appears black and i am not able to do anything. Only way to get over is to restart phone by pressing power button for long time. This issue comes every day.
Sim slots; Using dual sim, when enable second sim ‘data’, first sim network disable (i.e. no network in first sim slot).
After facing above mentioned problems I realized that have to replace my phone with new one. So I have sent mail to Lenovo sales ([protected]@lenovo.com), Lenovo care ([protected]@lenovo.com, [protected]@lenovo.com) on[protected], along with attached documents .But they refused to replace by saying that “your phone does not fall under the replacement criteria which is the customer needs to report the issue within 7 days of purchase”. They suggest me to go Lenovo service center for repair.
I went to Lenovo authorized service center at “Care Solutions Shop No 5 & 6, Plot no 135 Malviya Nagar, Near Patrakar Bhawan, Bhopal – 462003 (M.P.)” on date[protected]. I explained all the problems of my phone one by one, so they checked thoroughly and confirmed about problems and suggested to submit phone in service center. I said “OK”. Before submitting I asked them how do they are going to repair. One of employee said that, they will change mother board and will try to fix the problem. I said “OK”. I asked how much time it will take, answered, around 15 days and will call me. So they give 2 forms to fill the information. In that forms they asked all personal information along with product type, date of purchase, phone IMEI number, and problem description. They kept one form and another one given to me as a receipt.
After one week on[protected], I called them (Lenovo Service Center) to check the status of my phone. They said my phone is ready and status is completed and can receive on same day. When i saw my phone and checked whether problem resolved or not. I saw problem was not resolved yet and same earphone symbol is showing on top of the screen. But problem is still not resolved. Mother board has changed and new IMEI number was generated. That means old IMEI number was not exist now. So they again asked me to give some more time to resolve the problem. I said OK.
Again after one week that is on[protected], I called them (Lenovo Service Center) to check the status of my phone. Again they said my phone is ready and status is completed and can receive on same day. When saw my phone and checked whether problem resolved or not. So now their answer was unexpected. Said your phone is not resolved yet (status is completed as per their system record). Their answer was like they are not able to solve the problem but trying to satisfy the customer. I asked what happen now, so they told me that wrong earphone pcb was called and phone still was in opened condition and waiting for new earphone pcb which was in transit. This is complete waste of time. Now they again asked for some more time and not yet called me till now.
Now I want replacement with new phone. Simple and straight.
Kindly do the needful.

Thanks.
Regards

Device switching off every five minutes. Heating too soon even when idle. First time servicing for solving problems related to proximity sensor and touch was done after which they device became same defect within a week. Screws and certain parts missing in device after servicing by authorized center. Hopeless product and company. Never thought Lenovo would give such poor performance

Switching off automatic frequently.It is in waranty period.it was puchase online.invoice number 919739/16-17/807 date 31-10-16 imei nmber [protected].we wish u to do the best at earlist.we r with u since long time.9599 is amount paid by creadit card. since we r in ratnagiri we dont have proper service or service center in ratnagiri.ratnagiri is a big up coming market in kokan and costal region.

Respected sir/madam,
I shri k. D. [censored]re r/o - b-11, postal colony, near alto porvorim post office, porvorim, bardez, goa 403521 was purchased your company mobile handset lenovo k6 power[gold, 32 gb] with imei no [protected] on[protected] from flifcart online shoping.in your company specification it is noted that this handset is compatible with lte/volte with 4 g sim. As your specification it is working fine with jio sim services when i use this handset. This handset was showing lte/volte signals in its display and all calls i/e incoming and outgoing was easily made without any interruption. But due to damage occurred i had faced display, camera and speaker problem with this handset in feb 2017 so had visited your service center at margao [mobile garage, near ktc bust stand, margao 403601] on[protected] and given my handset to your service center for repairing. They told that due to damage the warranty of this mobile void and you have pay charges for mother board replacement of rs 4800/- and after replacement you can enjoy warranty which will continue. So i was ready to pay and same was got repaired and handed over to me on[protected] by paying charges of rs 4800/- for repair to service center paid vide receipt no 637 dated[protected]. After repairing the imei no of handset is changed to [protected]. After repairing i was faced problem with network of jio sim 4g with outgoing as well as incoming calls. After repairing i was unable to call or receive the calls from others. Also handset was not showing lte/volte signals. Firstly i thought it will be the problem with sim card services so i was called to call center of jio sim services regarding this they provided me solutions of mobile setting which were made by me but no solution was got. Then i visited to service center of jio sim services to resolve the problem. Jio service center checked all requisite of their sim card and told that there is no any problem with sim services it is with handset problem. They also try another sim card in this handset but same problem was faced. So the representative of jio services suggested talking with call center of lenovo services. So i had called 2 to 3 times with lenovo call center regarding this. Every time they given solution of switch off, software update and network setting which was followed by me but problem was not resolved. So lastly i visited to service center margao again on[protected] and told them problem which was i faced ie lte/volte problem and speaker problem. They checked handset and asked me to check weather problem solved or not. But after checking by inserting same problem of network signals and speaker. After updating and flashing the mobile i was unable to make or receive calls from jio sim. Service center representative told me that this handset was not supported to jio sims for calling and there is no issue with handset it is issue with sim card service provider. But i was already confirmed from jio service provider that there is no issue with sim card. And answer of service center that his handset was compatible with jio sim is tollaty irrelevant because before change of mother board the sim card of jio was working fine and also signals of lte/volte was shown by handset. Then i called to call center of lenovo from service center and told that reprehensive of service center told that there is no facility with jio then he talked with service center head. After talking with call center service center again taken my handset and did checking with handset and told me that all software and required repair was made and check it again. Then i checked with jio sim card but same problem was faced again. Then service center head told that now we were unable to provide solution to your handset and there is no issue with handset it is issue only with jio sim. Then i tried the another sim card of jio in front of reprehensive of service center but same issue was faced then asked to representative she/he told me that the jio sim was not supported in your model and if support it may be by chance of your luck. It is very discussing issue that representative of service center gives answer like this. As before repairing this handset was supporting the jio sim and after reparing how it is possible that the specification of handset changed.
I requested to service center to collect my handset and refereed to lenovo company for solution but they were not ready and told me that what help we have to do did by us and no further help will be given to you. So i went to back and tried my sim card with same model of my friend and its very shocking me that his handset was working with same jio sim with showing lte/volte signals.
So i today i. E.[protected] again called back to call center of lenovo but neither any response was given by call center nor my complaint was ledged by them regarding this. They told me to visit service center which was already done by me on[protected]. As service center is 45 km from my native place and it is very difficult to visit frequently to service center by taking leave from office. I also talked with consumer forum regarding this with docket no 177860.
I humbly requested to you please look at this matter and give me justice.

I have purchased a laptop on 19/2/2017. my laptop charging problem.
It is under warranty but we are facing a problem. charging is completely done with in 4 hours. it get automatically stop after half in hour. the laptop is taking very much charging.

PLEASE LOOK AT THIS ISSUE..

my laptop model no: IP110 80TR002WIH

my invoice no: GT-21652
Regards

jyothi priyanka

G50-45 80e301n3in apu quad core a8 - (8 gb ddr3/1 tb hdd/free dos/2 gb graphics) notebook

List of all issues found with this laptop at various time

Touchpad
Ram frequency
Dedicated graphic memory
Top case
Bottom case
Wifi device
Dvd
Hinge
Auto restart

Lenovo did not care about some issues even after complain.

Date of complain and duration

For the 1st time, i complained about my laptop problem on 20-november-2016 to lenovo support through telephone and email.

From 20-november-2016 to till today 01-march-2017 = 100 days (Approx)

Even after 100 days over lenovo could not solve the problem.

Current condition:

Laptop is not yet repaired completely. One more damaged was found at the time of repairing. I do not want this laptop. Take this laptop. I want refund.

How did i suffer with this laptop.

I wasted these 100 days with this laptop. Because of this laptop, i could not study for ugc-net, gate and ibps exams. I could not do my project work. I could not use my laptop for these 100 days. If i do not pass net and gate exam lenovo is responsible. I want compensation for this. If lenovo does not give compensation then i'll go consumer forum and i'll fight for consumer rights.

Some reasons for claiming refund:

1) fake ram and graphic memory with false advertisement

I purchased this laptop from flipkart.in flipkart the advertisement showed this laptop has 8gb ram with 1600 mhz speed and 2gb dedicated graphic memory.

But i received this laptop with 8gb ram with 800 mhz speed and 1 gb dedicated graphic memory.

2) worst service: lenovo after sale service

The service provided by the engineers and specially pondicherry low tech informatics pvt. Ltd. Was really pathetic.

After 100 days also lenovo could not solve laptop problem.

Every time lenovo service engineer comes and they break different parts such as bottom case, upper case, hinge. I do not know the latest broken part name.

3) lenovo spoiled my future

I could not use this laptop for 100 days. It spoiled my exams, projects. It causes headache for me. I can not call or email anymore. I do not want to remember that there exists a company in the name of lenovo. I want to forget lenovo. No more relation with lenovo. It spoiled my career. It spoiled my exams, projects, my future.

What i demand from lenovo?

My laptop was repaired more than 15 times. No customer will accept repairing after 5 times. I do not want this laptop. Lenovo should take back my laptop and give my money back. I'll buy any other company laptop. Otherwise i'll go consumer court and i'll demand compensation. Lenovo will have to pay fine.

Last time engineer found one more damage issue. Engineer told me that he would repair my laptop. But i do not want my laptop to be repaired again. I refuse to accept any further repair. I want only refund. — this is my final statement.

I am expecting a call back from lenovo at the earliest.

I bought just lenovo k6 note one month back and placed in the service center with in 15 days but now it was in the service center from 7-2-2017 till now no response from them my display is gone . already call to the customer care regarding this . no response from my service center which is located in guntur. the name of the service Center is vasavi associates . my mobile complaint number is SOIN[protected]. if there is any possibility of refund of money can u please help me. next time in my life time i never recommand these worst company phone to any one.

I parches lenovo mobile phone model no. Pla42 on aug-2016 (Imei no-[protected]) mobile phone's sperakerphone not working so i am contact of kalyan west service center on dated 13/2/2017. And i take phone for repair - when i phone handover to service center that time i say to mobile problem (Mic and vibrater issue, battery drain fast). I am call to service center. Center replay me - fingerprint problem is pending. But when i handover mobile to service center that time no issue of fingerprint. Many time i call to center - center's man told me fingerprint problem is pending, no available fingerprint hardware. Last thu. Day i call to center he told me mobile phone is ready u come center. I am immediate go to center. When i go to center, but he told me not ready phone, no available fingerprint. And center is not co-operate me. That way i am heart. Now i have no mobali phone. So my complaint aginest kalyan west (Maharasthra) service center. I request to u plz... Look this matter.

I am giving my lenevo vibe in 28/01/2017 but till date i am not receiving it after service. When i contact to the service centre am not getting a satisfied answer and they don't know when it will completed. First they told me that parts are despatched from the HO and they are not receiving it. Right now they tell me that consignment send from kannur and till they are not received. From kannur to thrissur only 6 hrs journey. I dont know what the service centre people are doing. And the service of lenevo is very poor. In one year this is the second time repair. First service take almost 20 days and the second i dont know . My usage of phone is only 10 month worthed 16000rs.

My mobile is P70 model.I had given mobile to shreeji service in jamnagar for only keypad touch screen was not working & that time mobile had been charging.They was charged Rs 3500 for touch screen repaired. I got mobile aft yesterday after 10 days. After checking mobile has been not charging. Today i was return the same. They was asking me to charge Rs 250 for repairing This is your fault.I requested you to repaired any extra cost.

I purchase lennovo zuk z1 from first flash sale, mobile is very
dashing in look and best thing in this phone is its 64 GB memory and
huge battery backup in budget price.

Within the one month of purchase it started problem in front camara
but I am not very keen of salfie so I not try to go service center for
that, for me it was ok because I don’t very much need for front
camara.

After six month o[censored]ses back cover of the phone looks open form one
side. For the safty of mobile phone I paste the back cover from open
side by fevi kwik.

After eight month o[censored]ses battery of mobile phone started drain in few
hours, I contact the lonnovo technical expert on chat session, and it
is advised to make factory reset once and if still problem persists
contact the service center

I visits the service center at Tilak Nagar to deposit
the phone for repair and note down the issue of front camara, quick
drain of battery. Engineer of service center open the whole mobile and
then after said that you need to pay 25 hundred for repair, my wife
said that product is under warranty then why we need to pay for
repair, Engineer said that you paste the back cover of mobile with
fevi kwick and due to that you are facing problem. My wife take the
picture of open mobile in which it can be seen that battery is wholly
packed and fevi kwik not affect the bettery in anywhere.

He also returns the mobile without proper packing. Mobile back cover
is still open.

I also note one thing that also surprise me is that Lennovo Zuk Z1
launch in india in june 16 but in the battry manufacturing date is Sep
2015, How can lennovo sale a new product with 1 year old battery, this
is really very disappoint me, A brand who is known for their quality
is using 1 year old battery in their New Mobile, It’s a category of
fraud with customer,

Thanks,

Rajesh Kumar Singh

Mob [protected]

Dear Sir,

I purchase vibe k4 note from amazon on 23rd October.

On 27th feb i m going to service center in Rajkot because my phone is hang on logo, so i told them my issue they listen me and after 20 minute they told me that your phone is not charging so charging socket want to change so keep your mobile for 20 days . i show them instant my phone is charging no issue in charge but they are not listing me and shouting me and say go and complain whenever you want .

The person name is Mr.Janak Pithadia.

Please do the needful.

Maulik Shah
[protected]

I owned Lenovo k6 power (silver) on Dec. 29 and here are some bugs and issues with the device that I found.

1. The phone does not supports video calling for Samsung handsets... It is just incompatible.

2. Will making a video call, the phone gives you only 40% of screen to view a person you are calling. Rest 60% of the screen is occupied by the dialer itself. Which means you will not see complete face of a person.

3. If you are a Vodafone user, then you will observe that can't access Facebook(offici app). You need to have rest of SIM cards or else you need to use Facebook Lite or some other browsers.

This is to urge that the above bugs must get fixed by providing system update to k6 power users.
Hope my complaint would be considered.

Sir, i have a lenovo k4 note by last year
Suddenly screen problem so i have go service center and his say that this is not in warranty period so i have paid charge and resolve problem after i repair my phone not working properly and automatic switch off my mobile so i have go again service center they say that after 15 days your problem short out please help

Dear team,

This time i am very disappointed the lenovo technology and services.

As i already told you that i am using lenovo phab2 but i found you have launch this tab without testing and also provide the recent
Software update this also has so many bugs?
I have seen there that your interface (Android os) is not good.
The issues as below…
1. Unable to make voice call after update with relince jio?
2. Unable to make video call before update and after update also with relince jio?
3. While i am switch-off the mobile data it will auto on after some time before and after update also?
4. Unable to close all apps with memory clear option (To clear the ram usage)?
5. Phone dialer design is too much confusing?

So please tell me is there any way to return or exchange with other mobiles?


Regards

Ankur patel
[protected]
[protected]@gmail.com

I had ordered a desktop from thedostore.com.
Order details:
1. Order number: #[protected]
2. Product number: #90DQ0072IN
3. Order date: 2/17/2017

Complaints:
1. Different product than what was listed: The product specifications mentioned 21.5 inch screen. I received 19.5 inch screen. The product mentions only DDR3 RAM. After I open I find that RAM is SO-DIMM, and doesn't support regular desktop RAMs. No extra RAM slots, which wasn't mentioned in the specification list. Products generally have two RAM slots.

2. Hostile behavior of the support staff: Calling them is useless. When I call only thing I hear is, "Drop an email." Upon repeated calls, they disconnect my calls. Thereafter, my calls aren't received.

3. Email response: The emails contain instructions only to wait. No action has been taken since I first dropped an email.

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I have contacted your service center at park road lucknow and have been informed by them that your mobile set is not covered in the warranty. Then after i contacted your service center at indira nagar, lucknow on 23/02/2016 on the same day and they took my set and told that it's software ware will have to be updated. After 40 minutes of retaining the set with them they called me and shown me the set in the opened stage with mother board lying aside and told about changing of the color of litmus hence not under warranty.

They gave me number of sh rajeev ji mob number [protected] when i contacted him he asked for photo of mother board via email and whatsapp from the service center and on the same day the pic was sent to him as informed by service center. He also confirmed the same and assured me that same will be approved by the tech team. Since then i have contacted him and service center at indira nagar lucknow several times but always dilly-dallying by them.

I request you to get it approved under warranty and get the touch repaired/replaced.

Anil kumar gupta
Mob no [protected], [protected]

On feb 22, 2017 4:56 pm, "anil gupta" wrote:
Please find the bill/invoice attached

Anil kumar gupta
Mob [protected]

I have purchased lenovo P1m vibe smartphone from flipkart on 20th May, 2016 and there is problem in its screen. I have submitted the mobile on service center located at Gopalpura, Jaipur on 24th January, 2017 but till now the service center doesn't repair my phone. They used abusive language and behave unethically. I am not happy with the Lenovo Company. I suggest everyone not to buy any product of Lenovo. I am feeling like i have made a mistake to buy this phone.

I have bought Lenovo Zuk Z1 mobile in May 2016
I gave my mobile for repairto local (PUNE) authorised service centre on 15th Jan 2017 for overheating & back panel swollen issue.

I have asked to replace back panel under warranty.

Service Centre has esalated this to Lenovo Service team on 1st Feb 2017.
However even after 3 follow up, there has not been response from Lenovo.

Service centre team has simply forwarded the email to me.
Now responsiblity of follow up with Lenovo and get my mobile repaired lies with me.
Great example of pathetic customer service.
Hope to get it resolve and get my mobile back.

Regards,
Pawan

Ihave purchased one smart phone through online flipkart on[protected] vide flipkart invoice no [protected] dated[protected] model no vp91706 and ime no [protected] and [protected] these phone has stolen/missing during travelling on[protected] .Can i do some favour the phone has to be blocked nobody can use fully blocked kindly do the favour please and intimate please regards