Lenovo Complaints & Reviews

I purchase lennovo zuk z1 from first flash sale, mobile is very
dashing in look and best thing in this phone is its 64 GB memory and
huge battery backup in budget price.

Within the one month of purchase it started problem in front camara
but I am not very keen of salfie so I not try to go service center for
that, for me it was ok because I don’t very much need for front
camara.

After six month o[censored]ses back cover of the phone looks open form one
side. For the safty of mobile phone I paste the back cover from open
side by fevi kwik.

After eight month o[censored]ses battery of mobile phone started drain in few
hours, I contact the lonnovo technical expert on chat session, and it
is advised to make factory reset once and if still problem persists
contact the service center

I visits the service center at Tilak Nagar to deposit
the phone for repair and note down the issue of front camara, quick
drain of battery. Engineer of service center open the whole mobile and
then after said that you need to pay 25 hundred for repair, my wife
said that product is under warranty then why we need to pay for
repair, Engineer said that you paste the back cover of mobile with
fevi kwick and due to that you are facing problem. My wife take the
picture of open mobile in which it can be seen that battery is wholly
packed and fevi kwik not affect the bettery in anywhere.

He also returns the mobile without proper packing. Mobile back cover
is still open.

I also note one thing that also surprise me is that Lennovo Zuk Z1
launch in india in june 16 but in the battry manufacturing date is Sep
2015, How can lennovo sale a new product with 1 year old battery, this
is really very disappoint me, A brand who is known for their quality
is using 1 year old battery in their New Mobile, It’s a category of
fraud with customer,

Thanks,

Rajesh Kumar Singh

Mob [protected]

Dear Sir,

I purchase vibe k4 note from amazon on 23rd October.

On 27th feb i m going to service center in Rajkot because my phone is hang on logo, so i told them my issue they listen me and after 20 minute they told me that your phone is not charging so charging socket want to change so keep your mobile for 20 days . i show them instant my phone is charging no issue in charge but they are not listing me and shouting me and say go and complain whenever you want .

The person name is Mr.Janak Pithadia.

Please do the needful.

Maulik Shah
[protected]

I owned Lenovo k6 power (silver) on Dec. 29 and here are some bugs and issues with the device that I found.

1. The phone does not supports video calling for Samsung handsets... It is just incompatible.

2. Will making a video call, the phone gives you only 40% of screen to view a person you are calling. Rest 60% of the screen is occupied by the dialer itself. Which means you will not see complete face of a person.

3. If you are a Vodafone user, then you will observe that can't access Facebook(offici app). You need to have rest of SIM cards or else you need to use Facebook Lite or some other browsers.

This is to urge that the above bugs must get fixed by providing system update to k6 power users.
Hope my complaint would be considered.

Sir, i have a lenovo k4 note by last year
Suddenly screen problem so i have go service center and his say that this is not in warranty period so i have paid charge and resolve problem after i repair my phone not working properly and automatic switch off my mobile so i have go again service center they say that after 15 days your problem short out please help

Dear team,

This time i am very disappointed the lenovo technology and services.

As i already told you that i am using lenovo phab2 but i found you have launch this tab without testing and also provide the recent
Software update this also has so many bugs?
I have seen there that your interface (Android os) is not good.
The issues as below…
1. Unable to make voice call after update with relince jio?
2. Unable to make video call before update and after update also with relince jio?
3. While i am switch-off the mobile data it will auto on after some time before and after update also?
4. Unable to close all apps with memory clear option (To clear the ram usage)?
5. Phone dialer design is too much confusing?

So please tell me is there any way to return or exchange with other mobiles?


Regards

Ankur patel
[protected]
[protected]@gmail.com

I had ordered a desktop from thedostore.com.
Order details:
1. Order number: #[protected]
2. Product number: #90DQ0072IN
3. Order date: 2/17/2017

Complaints:
1. Different product than what was listed: The product specifications mentioned 21.5 inch screen. I received 19.5 inch screen. The product mentions only DDR3 RAM. After I open I find that RAM is SO-DIMM, and doesn't support regular desktop RAMs. No extra RAM slots, which wasn't mentioned in the specification list. Products generally have two RAM slots.

2. Hostile behavior of the support staff: Calling them is useless. When I call only thing I hear is, "Drop an email." Upon repeated calls, they disconnect my calls. Thereafter, my calls aren't received.

3. Email response: The emails contain instructions only to wait. No action has been taken since I first dropped an email.

Sn:ha0g9wqq
Pn:8ssp69a6n47vha505aa01wl

I have contacted your service center at park road lucknow and have been informed by them that your mobile set is not covered in the warranty. Then after i contacted your service center at indira nagar, lucknow on 23/02/2016 on the same day and they took my set and told that it's software ware will have to be updated. After 40 minutes of retaining the set with them they called me and shown me the set in the opened stage with mother board lying aside and told about changing of the color of litmus hence not under warranty.

They gave me number of sh rajeev ji mob number [protected] when i contacted him he asked for photo of mother board via email and whatsapp from the service center and on the same day the pic was sent to him as informed by service center. He also confirmed the same and assured me that same will be approved by the tech team. Since then i have contacted him and service center at indira nagar lucknow several times but always dilly-dallying by them.

I request you to get it approved under warranty and get the touch repaired/replaced.

Anil kumar gupta
Mob no [protected], [protected]

On feb 22, 2017 4:56 pm, "anil gupta" wrote:
Please find the bill/invoice attached

Anil kumar gupta
Mob [protected]

I have purchased lenovo P1m vibe smartphone from flipkart on 20th May, 2016 and there is problem in its screen. I have submitted the mobile on service center located at Gopalpura, Jaipur on 24th January, 2017 but till now the service center doesn't repair my phone. They used abusive language and behave unethically. I am not happy with the Lenovo Company. I suggest everyone not to buy any product of Lenovo. I am feeling like i have made a mistake to buy this phone.

I have bought Lenovo Zuk Z1 mobile in May 2016
I gave my mobile for repairto local (PUNE) authorised service centre on 15th Jan 2017 for overheating & back panel swollen issue.

I have asked to replace back panel under warranty.

Service Centre has esalated this to Lenovo Service team on 1st Feb 2017.
However even after 3 follow up, there has not been response from Lenovo.

Service centre team has simply forwarded the email to me.
Now responsiblity of follow up with Lenovo and get my mobile repaired lies with me.
Great example of pathetic customer service.
Hope to get it resolve and get my mobile back.

Regards,
Pawan

Ihave purchased one smart phone through online flipkart on[protected] vide flipkart invoice no [protected] dated[protected] model no vp91706 and ime no [protected] and [protected] these phone has stolen/missing during travelling on[protected] .Can i do some favour the phone has to be blocked nobody can use fully blocked kindly do the favour please and intimate please regards

I have repaired my laptop once in warranty at that service center and then occured another problem so they are not resolving it saying warranty people are not saying anything. I am getting frustrated by there response. I am college Student i need my accessories to work and i am doing my works without my laptop from past 2 weeks.Please this type of service should not be provided to customers so please go through my request.

Name of center- maximze infotech

Address -2nd West Main Rd, Suthanthira Ponvizha Nagar, Gandhinagar West, Gandhi Nagar, Vellore, Tamil Nadu 632006

I am Mithun Kuckian ([protected]). I have ordered a laptop from flipkart which was delivered on 22nd Feb'17..there was a pixel problem in the laptop..technician was suppose to come on 25th feb'17. On 24th & 25th when i called them they told technician is going to come on 25th Feb'17. When the technician did not turned up on 25th, I called them on 26th Feb'17. One of the Supervisor took the request afain and told the technician will come on or before 28th Feb'17 (again a fake promise).. Whereas I got a call from flipkart saying that i will receive call first from tech dept and then the technician visit will take place by 2nd Mar'17. They have almost delayed this for more than 4 days. I want the technician on 28th Feb'17 that was committed by the Supervisor or i want the field executive to come and take back the laptop and give me the refund.

This mobile is not showing network on both slots.. On 21st Jan 2017 I had given the mobile Borivili Mumbai Lenovo service centre and it was told to me that the motherboard has gone faulty and the same needs to be replaced.. Since it was under warranty I told them to go ahead with the replacement which took 10 days.after replacing the motherboard the issue persists and I took the phone back to the same service centre in 25th feb and they told there is some minor setting issue which is fixed and now it's corrected and it will work properly.. This issue still persists and there is absolutely no signal in both my sim slots... Request you to Interfere and help in getting a refund for my cell..

I HAVE LENOVO DESKTOP WHICH IS WORKING IN BSNL Jamshedpur. first time restart problem occurred in the PC AND WE BOOKED A COMPLAIN ON 28.12.16 SERVICE REQUEST NO [protected].Engineer visit was done first time but problem not solved, informed to lenovo support an engineer MANOJ DAS (CONTACT NO [protected]) VISITED AND MOTHER BOARD WAS CHANGED ON 2.12.17, BUT AFTER TWO SAME PROBLEM ARISES.INFORFED TO LENOVO SUPPORT ON 13.12.17. HE SAID AN ENGINEER VISIT WILL BE DONE AGAIN ON THE SAME SERVICE REUEST NO [protected].AFTER SO MANY REQUEST NO ENGINEER VISIT WAS DONE.NOW THE PC IS NOT STARTING.KINDLY SOLVE THE PROBLEM .

Dear Sir, i have purchased your mobile phone p780. last month due to network catching issue i have handed over my mobile phone to your kolhapur (maharashtra) india service center on 27 jan 2017. they promised me he repaired and give it me within 10 days .but after inquiring after 10 days they not responded when i pressure him they says your mobile phone we not repaired and it is not possible to repaired so you take back
your phone.
Sir this is very serious issue. why we purchase your mobile? if you not give after sales service. the behavior of service station member is not good. so please help us to solve the issue.

Dear Lenovo,
yesterday i had visited your Sector 10 Noida 201306 Service Centre to repair my under warranty LENOVO K-3 NOTES( IMEI NO [protected], attach invoice copy for Ref.) initially they told me that charging pin is damage due to moisture and that is out of warranty so you need to pay Rs 1250 in cash after several request they agree to repair free of cost and within 5 minutes they changed their statments. now they are saying that your handset monther board is short so you nned to pay Rs.5120 to repair for the same and that will come out of warranty. now i am asking you whats comes under warranty????????. i have spent Rs.9599 for this kind of chudiyapa handset?????????? and seen ytour policy to charge some amount from every complint. kindly repair my handset free of cost, without excuse.otherwise i will move to consumer court and other social media platform
Regards,
Amit Maheshwari
[protected]

I'm purchased lenovo a5000 atleast 1 year, but suddenly stoped working, then I visit ur authorised service centre in latur, but they r not give sutaibe response,
where I can solve my problem, ur care cntre is not working properly,
how to restart my mobile? where?

I m sadashiv s patil makni thor tq nilsnga dist latur, now a days my mobile is as a dead pice, so suggest me what can i do for it, your care centre doesn;t handle this... so, i request u, either repair my mobile or should be give me new pice ...my cell no. is [protected]

Hi,
I bought a new Lenovo ideapad 510 laptop from Noida on 19th Feb 2017 .
And even I didn't use it for an hour and its adaptor stoped working,
and then I went to Lenovo service centre (B-1, Basement, Bhagmal Complex, Near Sec 16 Metro, Opposite Wipro, Naya Bans, Sector 15, Noida) and they submited adaptor with laptop and told me that in just 1 or 2 days they will give me my laptop with new adaptor.

Now even after 4 days they are not able to give me my laptop back. When I called to service center they are telling to call in customer care and ask them.
I called 2 times in customer care, now custoer care representive is saying it will be deleviered by 4th March 2017.

So I am very disappointed by the Lenovo services, I spend arround Rs. 60K and facing this kind of problem without used the product.

Now they are not picking up my calls. I bought first time a lenovo product, and it is my worst decision till now.

I want to ask to Lenovo company who will be responsible for my total loss of time and money.

thanks
RP nainwal

Am Jaydeep Salunkhe(mob no-[protected] mail [protected]@gmail.com) from pimpri chinchwad, pune . My lenovo k5 plus (purchased on 16/11/2016)was having problems with its camera sound and other functions . so i contacted the service center in pimpri, they came to a result that it has motherboard issues due to physical damage which i completely disagree .so please look in the matter and return/repair my phone asap. thank you

Am a user of Lenovo k6 note.
I brought this phone on 06_01_2017
Today[protected]
I visited Lenovo authorised service centre in Alappuzha to rectify my issue about the memory card. Is issue was Lenovo k6 note can support 128 GB memory card my mine was not supporting. I given the phone to them @ 11 am and they were looking after it and after 1 hour there given back my phone and they said that the display is proven and they band fix that issue and the warranty of the phone is gone. When I given the phone to them there was no issue. They broken the phone and they are telling that when I given the phone to them it was broken. I asked them to show me the CCTV footage and they were not showing me. I asked them that I need to see the manager and they asked me to go to the nearby lava store and said the Lenovo manager is in the lava service centre and I went there and I said my issue to her. I will note forget the time spent with her ( unforgettable bad memories) She was soo rude and I thought that she will hit me. She will be the nightmare of my life. Is that the way a manager speaks with there customer and do we have to pay for the mistakes they have done. Please do the needful for it and please make sure that it will note happens to other customers. In Alappuzha there is only one service centre and the manager over there is so so. Please deal with it ASAP. it will effect your business in Alappuzha. And all over the Kerala.
Sincerely
Arjun
[protected]