Lenovo Complaints & Reviews

Just purchased an Ideapad that I paid to have word installed. The laptop came with a trial word and I can used the product because its not licensed. I tried calling Lenovo on two separate occassions and I was put on hold for 20 minutes. I gave up on the first call and waited until I got a human on the second call. When I got a person he proceeded to advise me I should have listened to the prompts because this was an order line and not a post purchase or something like that line- after I waited 20 minutes to speak with someone. I informed him his company should listent to prompts from their customers because they had no problem charging me for word so why didn't they deliver on what I ordered? They screw up and I waste 40 minutes to hear an attitude. Very disappointed in the company.

Theres a network recognisiton issue with my gadget, and I am really disappointed as its been only 6 months since i have brought my phone. My calls used to drop in between, and most of the time within 5 seconds.
The device is no more than a mp4 player to me now. I want my device to be exchanged or my valuable money back, because I'm not gonna chase you people, being a service provider ask one of yours employee to come and pick the device from my address else pay me for the travelling charges and business loss i have to bear while travelling to you.

I had taken a new Lenovo K4 Note handset on 25th October 2016 from Trivandrum, Kerala, India. While I was using the phone I could not complete the process due to touch problem. When I consulted a service centre at Karamana Trivandrum they told that it would take 3-4 days to replace the same. The product is in warranty period.
There are more than 3500 contacts, notes, official messages and my personal camera footages in the handset. When I asked them to back up they told that it could not be done because new software tobe done after changing the touch. I repeatedly request them to back up the mobile memory. If the back up is not happen, it will affect my profession.
Kindly do the needful. If I loss the datas I have to propagate against your company in social media also.
Sudheer, Trivandrum, [protected]
[protected]@gmail.com

I shivam went to your south ex servuce centre to get my mobile repaired and they asked me to wait for 2 days, so.that they can figure out whats has happend to your mobile set. They called me 3rd day and told me due to water your mobile phone's display and mother board have stopped working so get them replaced with new one and they gave me 4800/- estimate for the whole repair. When i went to your centrw to collect my stuff, then they aaid your display ia completly fine so we have not changed that but still ypu need to pay the same amount i.e 4800/-. I went fully surprised and rejected their proposal to accept. So, please you are requested to help.me out un this situation.

Thanks,
Shivam

I have lenovo k5 note having 4gb of ram and i dont have more applications in it then to my mobile is working slow.my ram is 4gb and my os is occupying 3.4 gb so whats the use of giving 4gb of ram i used limited applications and not playing games then also my mobile is always slow and i have bought the mobile 4 months ago if you want i can send you the screenshot please give me some solution its very difficult to operate like this.

Hi,

I am pankaj choudhary. I had given my lenovo vibe K5 to service centre of lenovo located at 4th block, jayanagar, banglore on 8th of december, 2016. There was a speaker and touchpad problem, they told me to get it fix within 10 days but they didn't. After 14 days when i went to service centre to claim my phone they told me its not fixed yet, we don't have parts, come after 3-4 days. Then i called them after one week and get my phone, i checked camera, battery, speaker and touch that was okk but forget to check my mobile in detail.They also told me that they have changed IMEI No. of my phone.

when i went back to home, after few days my friend who wants to purchase the same mobile asked me to tell configration, i told him 3GB RAM, 16GB internal, 13MP Rear and 5MP front camera then he checked my phone info and find that the mobile has only 2GB ram. That's how i came to know that my 3GB RAM has been replaced by 2GB RAM.

Please look into this problem. Due to less RAM my phone is hanging. Please Fix this as soon as Possible.

I bought Lenovo A2010 mobile four month back and suddenly touch screen is not working, I have taken to Banlgore Indira Nagar Lenovo Service Center, they have inspect my mobile and then they said they will call me back once the mobile is get ready.Later they called me and informed me that there is a small dent on the botom right side panel so they warranty become Void, Immediately I called and talked to lenovo customer support executive and they asked me to meet the Service Center manager, I met him and he took the picture of that mobile Dent and he said he is gonna forwarded to concern team to verify.Since then I had been calling service center and customer support to know the status but they are keep on postponding by saying in two days they will get reply but it went like 10 days, on 11th day I called and asked for right reason why they are taking so much of time to know the status, then they Service center manager said his superior is on Christmas and new year holiday and once he back then only they will get a reply from him, same day I called and inform the same to Lenovo customer care and Lenovo representative said he will talk to service center manager, after few minute I got call from service center staff saying it got rejected for warranty services and they asked me to pay 1700 to get it fix, I asked them to forward that rejected mail to my email ID But they refuse saying they are not suppose to forward that email and they asked me contact the customer care to get that mail from them, since then I had been calling Lenovo customer care to send me that email but they have taken 20days and yet they are not even responding to me.I never see this kind of pethatic service from Lenovo this is scam and there is no proper respond, my issue need to be address within two days else I have call recordings which I have talk to customer care as well service center, I am gonna forward that to social media and I am working in corporate company and I will forward them the same to showing how pathetic service Lenovo customers are getting.I am not threatening, I wanna share this information to consumers so that they should never got such kind of issue by buying your product.

Hi sir,
My mobile imei1 # [protected]
I am purchase new lenovo vibe k5 note mobile before 2 month ago but this mobile not proper working. This mobile lots of problum...
1) my voice not hearing by 2nd party
2) my mobile some time hanging issue
3) net speed very slow (not in as per 3gb RAM)
4) some time mobile automatically switch of & after try lots of time then switch on.

Dear Concern,
I am very disappointed with motorola sevice. i suffered a very bad experience with motorola sevice center.
i had submitted my handset on 23rd DEC but still issue not resloved and no body is respondigng positevely.still parts not despathed to service center. so i request you kindly help me to get this issue resloved on high priority.
JOBSHET NO-SRINE[protected]
IMEI NO-[protected]
Model-XT1557

Thanks
Mukesh
[protected]

Hi,
I had purchased lenovo k6 power [imei no :- [protected] on 13/dec/2016] and it got delivered on 16/dec/2016 mobile from flilpkart.
Phone was working fine for couple of weeks and on third week onwards mic was not working proper, and nobody could hear me as mic seems to have damaged. Return policy of this device was 10, but just within one month phone damaged. I had requested lenovo to get this deviced replaced or returned as it just 20 days and didn't wanted phone to opened for service, as it may lead many other problem if service is not done properly, but and i am forced to go through service center route, where they suggessted to keep mobile for 25 days as service center doesn't have parts in stock and they will order and get it replaced within 25 days in my case interest of consumer is not taken into consideration and it is helpless with no other choice to live without phone for so many days since i don't have other phone with me.
How can lenovo expect, people to give new phone service just within one month, if device is not working properly within one month it should be replaced or returned, many companys provide such benefits to consumer, which maintains trust in company. With such incident i have totally lost interest in products provided from lenovo and would never ever buy any products from this company.

Thanks.

Dear sir,
This is to bring to your kind notice that i had purchased a lenovo laptop dating to 26.01.16. Having used it four months, i have found that the keyboard is not working properly. I had lodged a complaint regarding this with lenovo company’s customer care. Sadly it seems the officials, who are designated to serve customers, are not helpful at all. It is since 4th january, 2017 that i have been trying to get in contact with them. They are deliberately delaying the communication process given the fact that my warranty expires on the 26th of january, 2017. I find absolutely no reason to be kept waiting in this way. I have mailed all the required documents as soon as i was asked for. Please find attached all communication with lenovo officials.
Sir, it is my earnest request that you kindly intervene into this matter and guide me; i want justice
Regards
Kali sankar ghosh
Kolkata
Mobile ; [protected]

I purchased mobile lenovo A6000 from Emerates hypher market I cad shopping center.It worked almost eight months.Than out of service.Software installation aborted.Showing only lenovo logo.I gave it to the same market for service on 07 Dec, 2016.As I received back it had same problem.Again on 25 of Dec 2016 I gave them for service.But until now they cannot fix it and no any cooperation from market employees, rude to the customer as well.If a product is not working in warranty and continously going to send for the service.Being as a customer how I can trust the same unit that it will work properly in future.
I hope you will understand my concern and you will provide me proper and quick feedback.

Lenovo Vibe k4 note has very poor quality of software it's having more problems after upgrade to Marshmallow while using jio calls and Jio4Gvoice app is not supportable after upgradation & and it does not have a production for Nougat 7.0 Android version.
Lenovo has very low quality products in handset categories so please develop software and Technology in its handsets especially in Vibe k4 note

Dear Sir, My Mobile Model No. Lenovo P1ma40
My mobile battery blast and i submit to it lenovo mobile care but they not give any response last 3 month
last dec-2016 they made my job card
bit still not take any response
Please Help me
last 3 month i m waiting my mobile
My Name Is Jaideep Kumar
my contact no. is [protected]
Mobile IMEI No. [protected],[protected]

i attached my mobile job card photo
please help me

Dear Sir/Madam,

I would like to introduce myself as Sachin V K, and First i would like to iterate that i have been using lenovo smartphones since from long time, i trust lenovo products and regular user of lenovo products.I was awaiting for lenovo K6 note, when it was announced in Sep 2016,

Awaited and purchased the Lenovo K6 Note on 28th Dec 2016 from the retail
store Sangeetha Mobiles, BEML 4th stage Rajarajeshwari nagar, Bangalore
through EMI option for Rs 15200.00 including one month replacement
guarantee in case of any damage. Bill is enclosed for reference.

Even though i did not had money in hand i purchased this phone through my
credit card on EMI option.I was very happy with the product but on 6th Jan
2017, i opened the built in compass App, it started showing the wrong
direction. And also tried playing some G sensor games, but i was not able
to play, came to know the G sensors in the phone were not working.

Reported same to the store where i purchased the phone on 6th Jan 2017, he
suggested me to go the Lenovo service center. Accordingly visited the
service center, which is at Jayanagar 4th block, Bangalore on 7th Jan 2017
.The Customer care office named Vidya, said nothing wrong with the
software, there is an issue with the Hardware in the smartphone, phone
needs to be repaired. I felt very bad and i was down, a faulty handset was
delivered to me. I did not give my phone to service for hardware
replacement because i did not wanted any one to open my new phone, it was
just one week old to me. I had special feeling towards my assets. Since it
was purchased a week back,

Further I demanded the replacement but CCO(service office or executive)
Vidya denied the same. she said as per company's policy replacement can be given within 7 days from the date of purchase of product and i was not
aware of this and no told me about this. Further the CCO (service executive) said, this is just a service center, we are not authorized to give any replacement, what ever issue you have, you please ask the store people. i cannot help you out"

Being helpless i called the the store Manager, he said, "i[censored] can get the
letter from service center we will be able to give the replacement for the
product". So i was kept hanging between the store manager and the service
executive. So my entire day got wasted, but nothing was fruitful to me, i
was totally disheartened and was blank.

I was deeply hurt with this kind of attitude at the store and service
center and writing this email. And its quite painful to see my brand new phone is getting serviced. I have become helpless now, who is going to
help me out with this problem and how.

Being helpless i gave the phone to the brand new phone to service center, which is getting serviced from past 4 days

Thanks and Regards

Sachin

Dear sir/madam

Its very bad that my mobile is being stolen on 12/01/2017 from SARAI KAALE KHAN, my mobile was of LENOVO VIBE K5 NOTE comprising emei no:[protected] with JIO SIM no:[protected].And there after i regained the sim fromJIO customer care. so, i humbly request u to track my mobile emei, and find the mobile who is using with which no.

wating for your effective and strong action.
thanking you!
regards, ASALAM KHAN
33-A KAPASHERA NEW DELHI 110037

DEAR SIR,

WE BUY LENOVO K3 NOTE, IMEI- NO-[protected]. DT.[protected]. After some time mobile create some problem like, battery backup, and side button. we go through may time in your customer care center at my city in yamuna nagar haryana. but your service center dont given me any better solution and service to solve my mobile problem. now i am very sad because now we don;t have lot of money to buy any new mobile. i feel cheated after buy lenovo brand mobile. i request to you please solve this problem.

one again i request to you please solve my problem.

Best Regard
MANOJ KUMAR S/o RATI RAM
VILL.LAXIBANS PO. BARSAN. DIST. YAMUNA NAGAR(135001) HARYANA
MOB[protected] /[protected]

My name is sushant patel, my friend aswini patra had given my lenovo a6000 plus... To lenovo service centre, rourkela.. As the warranty time had been gone.. The service centre said that a new mother board will be purchased for mobile... I have given to the service centre rs. 3000/-.. But they returned me the wrong hand set... Instead of a6000 plus... They have given to me a6000. So please help me. What to do now... If my problem is not solve... I will go to nearest police station for fir against lenovo service center, rourkela...

Respected Sir/Madam,
I'm Rajeev Mohan, my new Lenovo K6 note heating up during use and also charging. It's five days ago I purchased the phone. I'm using a 4G Sim Slot 1 and 16 GB SD card in Slot 2. Early I'm using your phone Lenovo A369i it also have the same heating problem. I purchased this phone by trusting on Lenovo. But I'm very disappointed and dissatisfied by the problem. My friends teasing me and saying me to dip the phone in water to cool down. Because of the heating problem when watching videos, my sister saying it's gonna explode and by frightening put down the phone. I'm really frustrated...

Model: Lenovo K6 note 4 GB
Serial no. : HB0SPGV5
IMEI no: [protected]
PN: 8SSP69A6ND9MHB
Build no: K53_S116_161115_ROW

If you like to contact:-

Email: [protected]@gmail.com
Ph: [protected], [protected]

I have purchased Lenovo A-7000 smartphone(IMEI:[protected]) from flipkart on 22 June 2016.On 26 Oct. 2016, mobile is automatically power off after full charge & software was not working properly(contact number delete automatically).So I took mobile to Tech mate Enterprises, 75, First floor, Zone-II, M.P.Nagar, Bhopal.Service engineer told me that is motherboard problem, so motherboard will be changed, cost will be 2500/-.I demand my old motherboard, he refused me give back reason behind that service center will send it company for new damaged chip.Original cost of motherboard is 7200/-.So it will be cheaper for you.But service center fraud me that no motherboard will be changed and mobile is not working properly .Again & again restart & contact number delete automatically.I registered complaint online at consumer forum.complaint number is 124814.Please sort out my problem and give me new piece of mobile at the same cost.Please find attachment.
By Saket Jain(Mobile:-[protected]/[protected])