Lenovo Complaints & Reviews

An unsatisfied service by lenovo.

Sent several mails tried reaching Customer support no response.
Worst customer service .

Getting calls from some people asking to deposit money to refund the deflict mobile.

Have issues on this K4 note from day one i bought it...

Will any customer give the phone for service i. The first month of purchase... I did in a week...

Requested to replace the piece. But not got a proper solution for it till now...

Following r the common issues.

*Memory card not getting read properly.
*Sensor and touch issue..
*Phone gets switch off often for no reason...
*Calls r not transmitted properly.
*Phone hanging issue..

Model lenovo vibe k4 note black 16gb
B01A11D2U2
ImeI :[protected]
Name :Thirumurugan krishnan.
Mobile number : [protected]
Email id : [protected]@gmail.com

please help me in this case

Lenovo BTC is a fake offer. Under this offer, Lenovo says the customer can purchase costly goodies at reduced price. It is for the customers who purchase the laptop. They will make the customers pay for the goodies and will never ship the goodies. After payment for the goodies, lenovo will inform that the product will be shipped within 21 days. Lenovo will ensure that you are never informed about this before the payment. After 21 days, if we enquire the lenovo about the goodies, they will inform that the product is out of stock. I am not sure why lenovo asks the customer for payment when the product is out of stock.
The worst part is that when you purchase the laptop, the shop keeper will not inform you about the procedure of availing this offer. I was in the assumption that I can purchase the goodies from the shop itself. But, he told me to mail lenovo customer care / fill few forms in their site to avail this offer. Only after invoicing the laptop, you will be informed about the procedure for availaing offer.

Search for lenovo BTC in google gives very bad opinion about lenovo. Even in 2015, they have cheated people.
http://www.consumerforums.in/no-info-btc-offer
http://www.consumerforums.in/lenovo-btc-offer-complaint
https://www.facebook.com/LenovoIndia/posts/[protected]

Dear sir,
i am from goa, i had called ibm toll free number because am having some issue with my ibm server motherboard . its out of warranty and ibm gave me one email id to contact for support they are not giving local support contact also. he gave just a email id. and i sent a mail on that email id ([protected]@lenovo.com) and explained my all problem. but now 1 month passed no reply at all . i dont knw what happen to lenovo service now. is that email is correct or some other i have to contact. please reply. thanks

I bought a Lenovo ( G50-45) laptop in mid-July 2016 from Vijay Sales in Gurgaon sec 29 shop. But after using 1st time I found that laptop is not working properly. The laptop was very slow to open any site. Either there is no issue with my Internet. ( I'm using another HP laptop which working great from last 2 years and using Airtel 16 Mbps high-speed internet). In last 1 month I used this laptop just 3 times. and now yesterday when I thought to work on the (So called branded ) laptop I found that it has some hardware issue. laptop right click is not working (OMG I completely lost my 23K ). I called at Lenovo customer care Tollfree no [protected] and it was not contactable ( There was a recorded msg that '' Sorry No Service Available, You can call us at our working time between 10 Am to 7 Pm ) wtf is this it was 5.45pm when I dialed that no.
I'm a working professional and I can't use mobile during my working time so now this Laptop is creating many problems for me.
I cant use this for my work. Now I want a helpful and right solution from Lenovo ( Refund my money or change this product ASSP)
Jitender Sharma

My mobile lenovo k50a40 is not working properly since when i purchase the mobile. I purchased on 18th september 2015. Since february or march i m getting problem of lenovo launcher, every 2-3 days my lenovo launcher always stop after that i have to restore it on my self and after restore it occurs continuously. My mobile motherboard changed 3-4 times (I. E. [protected], [protected], [protected]) these are imei no. Of my mobile. Since 4-5 months i m facing problem of net, in my mobile data is not working but wifi is working properly and i changed so many sim and trying different different company sim but i m facing same problem with lenovo launcher. Lenovo service center in rdc rajnagar they update my software 14-15 times but i receiving same problem every time.in 2 days they update software 4-5 times (I. E. Yesterday, today) but no resolution received to me. When ever i go to service center they always say that from now you will not receive the problem and they failed every time. On 18th september 2016 my mobile warranty will finish. So i want my mobile to replaced and extended my mobile warranty. I have mailed to higher level in lenovo but i didnt get response from there.

I have my charging cable in warning period .due to some problems, there is some mistake in cable. so i want to change cable.
when i went to concern lenovo centre (Jaipur), then they said it would be 10-15 days in replacement with new cable.there is no action regarding this. and they have no supoort to customer . i am not satisfied with your service.they are not giving a proper answer to me .i.e when cable will be come in service centre. how much time it will be taken by you .
i have very big issue to charge my phone.so u tell me how i can charge my phone.if you are not providing me cable to charge my phone.
so my request is to you, please read and give me proper answer . i am waiting for your reply.

THANKS

AKSHAY JOSHI
[protected]

I'm Sanjay nayak I parched Lenovo a7000 Mobile in Silvassa D&NH mobile have a many problems tuch problems and power on off problems I submitted mobile Lenovo care in vapi so his not short out this problems parmantly I'm submitted times then his not slove problems so plz do any things and give my mobile my no. Is [protected] plz call me and short out this problems thanks

I bought a phone and within 2 months it has network issue and lenovo has given details of many customer centers in Bangalore in website but once we call noone attends the call and when we go to the centre all the centers are closed and not functioning now. The customer care toll free number they have given ie[protected] is also not working. I finally found a sercice center in Rajaji nagar Bangalore. I gave phone there almost one month back and still i didnt get it. They are not picking the call even after calling many times. Wirst customer care in the world. Never go for Lenovo Smart phone

Sir
I have purchased mobile phone lenovo k4 note in the month of March 2016 through (Amazon.in) in the may month problem came with phone display I gave mobile to lenovo service center in vizag after 15days they replaced display. last one month once again display not working 9days back I gave Mobile to service center now they are telling that one scratches are their warranty will not cover problem came with phone display not because of phone scratch.

Hello sir
myself manish rai from varanasi
I had purchase a new lenovo k3 mobile from shop but the incoming voice is not working .
Done a complain in service centre for making a DOA and for replace the mobile but they not take any action.
the mobile IMEI no. is [protected]
purchasing date : 06 september 2016
mobile no. [protected]
plzz take any action on this problem.

I availed BTC offer from Lenovo, paid Rs.2499 on August 25, my BTC number is BTC67027, then after i made the payment they told me that i made wrong payment and that my BTC number is BTC67028 and not BTC67027.

I then asked for a refund from them so that i can do correct payment, but then they started ignoring me and it's 15th September today and still i'm looking for a solution to this

I have given my laptop z50-70 for service before 2 weeks as my laptop is showing wrong specifications which are not same when I bought this laptop
and its wasn't detecting the nvidia graphic driver and was only detecting the "Intel Graphic Driver." .They said that my laptops mother board is changed it was not mine. But I only gave my laptop to service the secound time to the same Service centre .

Even after two weeks they are saying that They are getting the wrong mother board for the laptop for which they are ordering..?? and saying that mail conversation is going on...From two weeks..!!!

My laptop is in warrenty and they are saying it may long time.. I am Btech student I have my exams within a week and i will be needing my laptop more.
so I took it back and then Now in my laptop not even "Intel HD graphics" is also not deteecting.!!!

I though they will make my laptop condition better.But they made my condition Worse...!!!

And y they are getting the wrong mother board... is it fault of the company? or their excuse to cover up ?

I feeling like y did I even Buy this lenovo laptop..
Plz resolve this mother board issue I am going to give it to the service center again tommorow...

This service centre is Shahid nagar bubaneshwar...

Nobody responding from lenovo and service center on call
Why they are not receiving phone call
It is very bad to visit 20km away service center for checking weather mobile is repaired or not? So i can say your service center in navsari gujarat is not working in good faith of lenovo and lenovo customer.

How many days it will take to repair mobile for replacing simple vibrator, it is taking more than 3 week. Weather lenovo is producing additional parts or not/?
Ervice center reply s, we diden't receive parts for mobile which under warranty??
Do have not parts in your in company store??
As it will take maximum 3 working days to reach courier in any part of india??
Hope lenovo representative reply

Dear sir/madam, i have a lenovo vibe k4 note (A7010a48) mobile. I had given my handset on[protected] to authorized lenovo service center, in my handset some display problem happen so but after my display problem resolved my handset continuously level off the service center.
My handset completed about 2 month but still worth less
My service request number #soin[protected]
My imei number #[protected]
My handset body also brock at the service center.
Contact detail #[protected]
Add.:- ajmer (Rajasthan)

I have submitted my phone to service centre and it's been over one month and they still not solved my problem my complaint no is C0012 and ime no is [protected] and company is not sending parts to service centre please take some legal action on the company i hope you can solve this problem so as such we are middle class people and we does not afford loss of 15000 Rs mobile

I have purchased lenovo S850 on 5th Feb 2016 from flipkart. Com. It is having speaker problem. Initially when I checked up with Lenovo customer care service Surat they just service and return back to me when I informed them it is having speaker problem. The same issue again arouse and I checked up with Lenovo customer care service Surat on 27th August 2016, I have been told that it will be repaired within 12-15 days. After completing 16 days, when I visited service centre on Saturday 10th September 2016, I was bluntly replied that mobile is not repaired as it is out of warranty. I showed them my tax invoice as well that it is still under warranty. But I was neglected. When I asked for higher authority then Mr Anil told me it will be resolved till Tuesday and I will get a call from his side. Today its more than 20 days I have to take follow up with Lenovo team and I am unanswered. I am truly unsatisfied with Lenovo mobile service.

My mobile phone is lenovo vibe p1 model cost is Rs.15999/- and i had purchased in online flipkart.com and purchasing date on[protected] and i had used only 5 months after that my phone is automatic switched off so i went at lenovo sercive centre and my phone is kept in 2months in lenovo cervice centre not rectify and dnot solved problem so i can not do problem

Lenova vibe p1 turbo is a cheating product which must be banned .My vibe p1 touch screen stopped working since last one week.Warrenty was offered by the local retail company (oxygen kerala)instead of the company .The service center cheked the phone and told me to repace mother board which costs another 10, 000.I purchased the phone for rs.18, 000.Are they producing the product for just two months?
why does the lenovo company leave the warrenty right to the retail shop instead of the company itself.This is broad day stealing of money by producing less durable product.Government must ban the company for cheating and fraud.Nobody should buy this product

I am harvind singh and i buyed a lenovo phone from a shop and after sometime my phones wifi was not working and i gave my mobile to the shopkeeper for repairing ..it has been 1 and half months and my phone is still not back ...the shopkeeper is making excuses everytime i ask him about my phone plzz help me ...shop adress B-16 Farm Complex, Suratgarh-335804(RAJ.)
ph no.[protected]
Shop name - Choice (R) Telecom
name of owner -Vicky Sidana
take a action against him .
my ph.no is [protected]

I have recently purchased LENOVO ZUK Z1221 from Amazon (Order Id;[protected] on 25th May. It was a new release from LENOVO & I took the risk of purchasing it. But now i realize that PURCHASING LENOVO MOBILE WAS ONE OF THE BIGGEST MISTAKE OF MY LIFE. Within 15 days Phone started to malfunction by not detecting SIM.

I raised the complaint for same with AMAZON INDIA, but they refused to serve my request(they have limited replacement warranty of 15 days) and suggested me to contact LENOVO Service center. I had no options, but to go to Service center which was very far from my home. Service took 30 days to get the work done & changed the Mother Board of the phone. Although this was done free of cost but it cost me bloody 30 days.

I expected that the serviced mobile will work properly in future but it started to malfunction again with the same problem.

Now when again I submitted mobile to service center (Second time) they are saying motherboard need to be change. I am waiting from almost 40 days to get repair from LENOVO service center.

I have following questions for LENOVO:

1. Why does a brand new phone stated to malfunction within 15 days of purchase? even after repair it is in same situation.

2. How can, any brand new phone need to change motherboard for 3 time after purchasing in 3 months.

3. Why does service center take it so long to resolve the problem of phone?

4. Even if they took it so long(30 days) why the device is not working correctly now?

We contacted to their customer care but response is not as expected.

I am tired of going to Service Centers, I think the hardware what used in phone is having problem. I following through mails but Lenovo Mobile India are not serious on this issue. Every time I got same mail from him that "We are working on this issue". from last 40 days they are working on this issue.

I am attaching all purchase receipt and service centre receipts.

Looking for your support.