Lenovo Complaints & Reviews

Hi Team,

I have bought Lenovo K4 Vibe, on 20 Jan 2016.
There is some problem with my Phone Touch and its not working, I have been to Service center located at Bhagat Singh Market (C.P). My Phone is under warranty but still they have charged Rs. 150 as Inspection Charge.

Request you to confirm why you have a provision of inspection charge when the phone is under warranty.

Thanks
Sugandhi Sharma

I have placed order for this mobile on 17th oct 2015 and now the mobile is not getting properly charged.

I gave the mobile to nearest authorized LENOVO service center and they mentioned its BATTERY issue as well told Mobile being in WARRANTY so its free of cost so asked us to give them KHARCHA PANI ( ie money) to get the battery replace at earliest in free. On mentioning why shall i pay for the KHARCHA PANI when services has to be free.

Later within an hour they says its MOTHERBOARD issue as the charger pin got damage . So now this is PHYSICAL Damage issue so you have pay .

Within 1 hr the issue from BATTERY goes to MOTHERBOARD ? Shall i doubt the LENOVO Technician skill or the reason i didn't gave KHARCHA PANI so this way they are taking out money from our pocket ??

This is a serious issue where the warranty changes to Damage as i refused LENOVO to pay KHARCHA PANI .

If Lenovo doesn't takes any action now then i will be proceeding with logging consumer complaint

Name : SNEHA
Contact : [protected]

I have purchased this mobile last year due to advance feature of 4g which they have advertised. When I insert this sim in 4g slot, it is not showing any range but when I checked the sim in other mobile it is showing range. I contacted even customer care as well as service center of lenovo smartphone but they are not responding properly. They are saying it will not support 4g. Then why they have given that in feature as it will support 4g.

I bought a lenovo y700 laptop a month ago and a few days after (2-3) I ordered the Y series BTC offer which included a gaming headset, keyboard and mouse.
The company guaranteed to dispatch the goods within 21 days to my address.
After waiting for 21 days I sent them a mail regarding its status so they gave a reason that the keyboards were out of stock .
So, they said they'll dispatch the mouse and headset.
But that didn't happen, I waited a few more days then mailed to their services executive director.
He too made promises he couldn't keep.
Till date I have not received any of the goods .
I hope that Lenovo reads this mail and takes immediate action.

-MUKUL

Hi, Santosh kalburgi here. I want to submit complaint against Lenovo service centre (RTEL SERVICES, Vadodara, Gujarat, mob- [protected]) and Lenovo company (smartphone).
My mobile Lenovo vibe X2 has undergone with the problem of Internal display not working. I have given my mobile to the authorized service centre of Lenovo on 6/8/2016. Now one month has gone but my mobile has not been repaired by service centre and since three weeks they are telling parts approval under process only. They are not giving the proper answer to me. Also i have mailed about this problem to lenovo support centre but they are not giving any answer to me. Toll free no is also not responding. My service order no - SOIN[protected]
IMEI no - 1) [protected] 2) [protected]
This is second time i have given my mobile for repairing and i have used only 6 days after first repairing in July'16 . My 2 months of the warranty period has gone under reparing.
My request to replace with new mobile or refund the money.

I would like to bring into your kind notice the hardship I have been facing in dealing with your executives related to repair of my Lenovo Tab.
My tab which was giving little bit hanging problem was first submitted to Croma, South Extension New Delhi for repair on 14.05.2016 and recieved back on 19.05.2016 with the message that the tab has repaired. But on verifying, it has been found that the tab was not repaired at all infact were in the same position/ problem in which it was submitted. The receipt of deposition was collected by Croma centre after giving delivery of the Tab to me and so the copy of the same could not be attached herewith.

Then on 21.05.2014, it was again submitted to same Croma centre i.e., South Extension for the same problem. The receipt of the same is attached herewith mentioning the problems reported by centre. But the same is not returned back till now.
I am not requesting for refund/ replacement of lenovo tab infact this case relates to necessary repair under warranty period ( purchased in the month of October, 2015)which has already been lapsed for almost 3 months . I donot agree with the fault intimated by lenovo engineer on mail as there is no liquid damage done on my part and the same may be occured during handling of either Croma authorities or at your part . This problem was not reported/ intimated to me during my initial deposit of the Tab on 15.5.2016 and also when returned back with verbal remarks of satisfacory repair on 19.05.2016. If the case was of liquid damage than how can the same not reported to me on first occasion . I then again submitted same tab on 21.05.2016 for the same reason, i.e, hanging problem.
Further, I am also using samsung mobile for the last two years and never faced such kind of hardship whenever my samsung phone give me trouble. They ( samsung service station)always attended my problem on priority basis and made the repair within reasonable time frame.

I being a regular user of samsung and sony phones have first time with assurance from Croma centre and opinion from my friends, with so many hesitations finally trusted and purchased Lenovo product. I took extended warranty for another year immediately at the time of purchase.But the kind of hardship I have been facing for the last 3 months is just like a person suffering from cancer in his last stage and with no help from Doctors.

I am really very disturbed and depressed.Being a BP patient facing so much health problem due to this very much problem of repairing of my Tab.
I also requested Mr. Sudipto Ghosh- Executive Head (National) in this regard but that is also of no avail.
I request you to please look into the matter and resolve at the earliest as my tab is under warranty ( including extending warranty- copy attached). This problem has now been running for more than 3 months and the tab is with lenovo service centre. I am facing lots of problem in my work in the absence of the tab.

I have bought Lenovo Vibe P1 mobile before six month, within 3 month vibrator is out of order and after few weeks charging point is not working.
When I contacted Lenovo, they ask me some procedure for vibrator which on software base but vibrator not started. Second option is service center, while my first visit, their software not working so they cant receive mobile, next day visit, huge waiting of 1 hours. And after receiving, 30 min for checking. They found vibrator not working. For replacing vibrator, they keep mobile more than 3 weeks. Later I came to that customers whose mobile not under warranty get repaired immediately but under warranty, will took more than 3 week. Reason behind this second visit, you don't have warranty but according to them, parts are not arrived. but If company have sufficient parts in their store than it will not more than 3 days to deliver in any parts of India.
So lenovo is providing very bad post sales service, kindly do something for that.

I bought lenovo vibe k4 note in march 2016.. now software and touch is totally repairing in august 2016.. ill go to the servise center in thanjavur, they are take much more time.. its totally irritating.. nw am thinking, totally waste fr buying this mobile.. no clear servise response, its totaly upset.. this is nt my wrds, every lenovo user said this.. my no;:[protected]

Touch problem, camera problem, hang problem, battery problem, many time touch not working, charger not working if one time mobile shut down then it will start after two hours, touch not working many particular place not worked mobile hang ho jata ha is laye complaint. Dal raha hu chalte chalte band ho jata battery be kam time chalti ha please phone me[protected]

We suspect that the defect laptop had been delivered to us on our purchase, a month ago.

Following are the issues faced:
1. Battery doesn't last for more than 2 hours.
2. Get the frequent error message as "NEED SYSTEM REPAIR" automatically popped in and switched off on its own. We could not save our work when we face these issues and happens quite often.
3. Speaker volume is not properly working as expected.
4. Visited Lenovo Dealer showroom (where we purchased) thrice during a month for rectifying the issues, but in vain.

I have purchased Lenovo Vibe shot phone from ebay online portal in the month of December 2015; The mobile phone is not working properly since 3 months of purchase. The phone is not atching the network signals and lately it is not even recognising the sim card. The phone is given for repair at the Lenovo service centre at Kanpur on 31/08/2016 but since then it is not yet repaired.
The phone cost is Rs. 25000.00 and the Lenovo company has cheated me by providing the defective handset, therefore the company shall change the handset with a new Lenovo Vibe shot mobile phone or a upgraded version.

Dear Sir/Madam,

I Have Lenove k4 note. Power key of my lenovo mobile is not working when i submit my phone your service center (B2X Store- Motorola Lenovo Authorised Service Center) he said my mobile power key is not working due to water. But when water is entered in phone cover then only power key is damaged it is not possible. my mobile is 5 month old.i purchased my mobile on dated 25/04/2016.

Please do something in this matter and replace part in warranty.

Thanks
NEEL RAI
[protected], [protected]

I haved made a call lock for lenovo think center all in one, and it has been 3 months passed but lenovo has not provided the product or service, they pick up the phone and disconnect it immediately, and when pickup they keep on hold for long time for 1 -2 hour, also when asked to transfer to team leader (mithoon/abhishek) they say that tl is on lunch, inmeeting, not available, etc.

Lenovo fool the customer

Lenovo product is defective and poor quality, i would suggest no to buy it.

Lenovo support is zero.

Lenovo just try to pick up the client whose product is not in warrenty and charege high price for the product and focus on them only.

I have locked a compliant on: june 10, 2016 they provided case id no:[protected]
After wared they provided case id: [protected]
Afterwards they provided case id: [protected]
Afterwards they provided case id :[protected]
Afterwards they provided case id: [protected]

This all case id they just give to customer and no follow up, calls, or issue resolving just when customer ask for what happen, then just they give case id. also they tell that we will call you and their is no call from lenovo tl or executive.

Once in the above case their engineer has been visited on jul 24 and taken snap of the product and posted it forwared and afterward he has also not came.
The company is not taking seriously.
The lenovo is ignoring us.

Also i have asked lenovo care tl to mail me that they do not want to proveed the service tell me and mail me, that also they are not doing.
They are trying to fool and cheat the customer that your parts is in transit, in banglore, is patched today/tommaro, parts not available, engineer will visit you, etc.

Till now engineer has not been visited.

I am facing a heavy loss from last three months due to unavailable of the computer. i would like to get the full return/replacement of the product along with the loss suffered from last three months.

Their is lot to say, but i do not now how to explain it clear.

- First one, My phone Lenovo K3 Note was submitted on 5th Sept for repairing. At the time of submission they didn't provide me the back cover, today when I was receiving the product, there was no back cover and when I asked for it, they told me that they don't take it and they started blaming me. i asked then to check CCTV camera, they refused for it. When I warned them to complaint, they said, 'do whatever you want to do'.

- Second One, my another phone, Lenovo Vibe k5 Note' charger is not working. When I asked them to replace it, they told me that your phone will be formatted. I was surprised, I don't know what is the synchronization between phone software and charger.

Please take action asap.

Regards,
Lohit Mishra
[protected]
[protected]@gmail.com

An unsatisfied service by lenovo.

Have issues on this K4 note from day one...
Will any customer give the phone for service i. The first month of purchase... I did in a week...
Requested to replace the piece. But not got a proper solution for it till now...

Following r the common issues.

Memory card not getting read properly.
Sensor and touch issue..
Phone gets switch off often for no reason...
Calls r not transmitted properly.
Phone hanging issue..
Many suggested to by lenovo coz of gud battery backup and performance, but. I am the only victim for this model i guess...

Model lenovo vibe k4 note black 16gb
B01A11D2U2
ImeI :[protected]
Name :Thirumurugan krishnan.
Mobile number- [protected]
Chennai -58
Thiroo.[protected]@gmail.com

I had given my device for repair service at your authorized service centre..
I was given a target date of device delivery at 31st aug 2016.

Yet i have not received my device. I consulted to your repair centre but they are giving more dates.. 1st they told 7days more.. And now 3days more..
I am in need of my device as my daily work is depended..

My service order number is soin[protected]

Sir,
I am using new Lenevo vibe k5 phone . With in 20 days touch problem arrise. When I visit with this problem to Midnapore lenevo care, They has changed touch pad but without my permission changed motherboard also. Now new problem arise . Battery is not fully charged and also drain fast.
When again I visit with this problem to the Midnapore care, they refused to solve the problem.
My phone IMEI No. are
[protected]
[protected].
Please look into the matter as soon as possible.

I purchased lenovo a6000+ last year and warranty date passed 2 months before but unfortunately it stooped working at all. I went to service centre but they told it is dead and will cost 75% of the mobile cost for full functioning. I feel like fool now after spent 7500 rs. Need company support because repairing cost is too much and company should be positive for their customer who purchased it over other company. And why should i pay this amount which is equal to the new handset?

My lenovo new mobile vibe k5 just 13days use mobile was hit and stop working. I go to service center in 22/07/2016 but still not give my mobile back still and service center give not satisfied answer for back my mobile.

I just want to back my money. Company algo not reply me. Still vas answer give me i tired about your computer generar mail reply also..

My phone stuck always on lenevo logo and then it switched off. When i go to lenevo service centre their response is so bad and said that there is software updating problem and after taking 2 days time they said that we don't understand why your phone is not working.
If you people don't understand then why are you sitting there. Just for timepass.

Very bad service in lenevo service center (Laxminagar new delhi).