Lenovo Complaints & Reviews

I purchased the Lenevo Vibe K-5 Note (Gold, 32GB) hand set on 05th August 2016 via online through flipkart website. Product was delivered on 11th August 2016 and attached the copy of invoice for your kind reference.
Suddenly the mobile phone stop working and not even able to switch on the hand set and has become un-responsive for any function.

Now it’s completely dead and since the product is under warranty and your swift arrangement in this regard in resolving the hand set.

Reply received from Lenevo Team:
Thank you for contacting Lenovo Technical Support and giving us this opportunity to help you.

As per your mail, we understand that you are facing the powering issue with your Lenovo smart phone.We apologize for the inconvenience caused and will be glad to assist you regarding the same.

We request you to visit our authorized service centre for addressing the issue and get it resolved at the earliest.

Our service engineer will surely help you to sort out the issue at the earliest with proper resolution.

Again query from customer
I visited the authorized service center I-Pick Solution India Private limited, wherein they refused to repair it under warranty stating that there is no warranty for Burn Handset and I will have to repair the hand set at your my own cost approx. Rs. 8000 to Rs.9000.

This is the only 17 days old hand set and my phone suddenly started warming up and became dead. Though I tried to switch on the handset but was unable to do it as it was not responding at all.

Lenovo being such an esteemed company, we expect high quality products from Lenovo and good customer after sale support. Since this is totally a manufacturing fault, request you to kindly replace my hand set.

Lost my phone in gulmohar park serilingampally. Near library on aug 31 at 9.30pm. P. No 172

Details of phone:

Imei1: [protected]
Imei2: [protected]

Color: black
Model: lenovo a6000plus

Pleas help me find my lost phone asap
Contact on this number for updates:

+91-[protected]/[protected]/[protected]/[protected]

Thanks
Praveen kumar

I had network issues with my lenovo vibe x2. The sim card was not detecting in my device. So I called the Lenovo customer care they told me to go to Lenovo service center. I went to Lenovo service center in Borivali which is known as cellular world it's service center for Lenovo. I filled the form and waited for my phone to get checked by the technician/engineer. I waited for more than 3 hrs and I kept on asking whether my phone is checked but those females who sit at the desk to sort out the problem were rude and said that we will take your name once it is done. Then I approached an another person he went to check with the technician whether my phone was done with the checking but the technician didn't even check my phone and said that he forgot. They kept me waiting for 4hrs for nothing then after that he didn't even check and said that they will change the motherboard and it will cost me Rs.8500. I was shocked.First of all it is lenovo company's fault for creating a defective piece and top of it your service center people don't even touch the phone and charge you a lot. It's cheating and fraud. Why would one pay Re 8500 for this, one will buy a new phone. I made a mistake of buying lenovo vibe x2 and k3 note. Never I will buy any product from lenovo or will recommend them.

I have bought lenovo laptop 9 months ago, now i am facing battery and headphone jack issue. I went to their service center they are not able to resolve my problem and they are saying that your laptop is working fine. they are not ready to listen my concern.Now i want either they repair my laptop or provide me the new one.

Engineer on the service center was not aware of my problem .He don't know anything about the service. he was just fooling the people.Even he was not listening my problem and was just saying that everything is working fine.

Dear sir
I have purchased a Smart Mobile Phone " Lenovo Vibe K5 Gold 18GB'' IMEI No. [protected], online through Amazon.in. Invoice no. KA-BLRS[protected] dated 24rth Jul.16
Problem is that sometimes incoming call ring tone is hearing but who is calling (Number or Name) is not showing. Few days back I contacted your customer care and they have replied for reset the mobile. I have done same as advised but problem as it is.
So I am feeling very unfortunate. Please do the needful.
Regards
Rajvir Singh
L&T Jabalpur (MP)
Mob- +91-[protected]

I have pruchased lenovo k4 note mobile on dated 3/12/2015 which is under company warranty now. Some days back i suffered display light not work in it and hang also. So i carried it to your authorised service centre at kishan bazar, galla manddi, near by bus stand-jhansi (Bundelkhand, uttarpradesh).
On 06/08/2016, they told me that there is a problem in the motherboard. They told me to take this mobile after 7 days. Approx a moth has been passed they are not giving mee my mobile replaced with new motherboard. Every time they say that they has not received the part from company. I made call so many times, they told no one avaliable for service, u 'll be make call or, come to after 1or2 days. And again nix on response from that side same.. I am feeling very surprised to see that how the company are giving such hopeless...

So, plz take an action and give me my phone as soon as..

Thanks&regards
Nitin niranjan
[protected]@gmail.com
Imei no-1:[protected]
Lenovo vibe k4note.

Hi,

This is c. Jagadeeswar
Recently i was purchased leniovo k4 note. The mobile was first charging was not happening properly and the charging also 50% happening reaming when it was switch off condition not happening. After 2.5 months its charging was not happening and finally it was died condition.

Finally i was given to the lenovo service center last 50 days back they are not responding as they are commitment dates. Every time they are saying come after 5 days like.

Please do needful. And asap rectify the problem.

Thanks,
C. Jagadeeswar
Contact number : +[protected]

Imei - [protected]
Work od - soin[protected]

I had made purchase of lenovo vibe k5 on date[protected]. And from date of[protected] facing issue of touch pad as my phone work automatically. Even i had contacted for technical online support with this issue in return online customer service assistant told me to reset the phone once and your phone work smoothly but unfortunately i am not received such experience with bran new packed phone. On date 19-aug-2016 i had submitted to service center in pune (411028) @ this time service center told me that need to replace touch pad having issue. As on date 3 days passed still i am not receiving any detail when my phone is given back to me. When i contacted to service center they are replying me to contact online customer care and customer replied me to contact service center.

Kindly update me in this issue from i'll get response about current status of my phone.

Thrice since launch complaint to service center but they are not update and giving right information on the same.

I have pruchased lenovo k 3 note mobile on dated 16/10/2015 which is under company warranty now. Some days back i suffered signal and network problem in it so i carried it to your authorised service centre at amar plaza daulat bagh ajmer. On 29/07/2016, they told me that there is a problem in the motherboard. They told me to take this mobile after 7 days. More than a moth has been passed they are not giving mee my mobile replaced with new motherboard. Every time they say that they has not received the part from company. I am feeling very surprised to see that how the company are giving such hopeless service centres to resolve customers problem, they are increasing the problems of the customers instead of resolving them. So, look into the matter and resolve my problemely otherwise i have no other way to go to the court of law.
Vikas agarwal
Ajmer rajasthan
[protected] (M)

Dear sachin,

Iam odering this phn 7 aug 2016. Deliver on time but when i was open this phone yesterday and see phn camera lens is break and iam callsen's morning to call centre no body is helping me. And this phn is all over okk but camera lens is break iam received this phn like this only.. And iam working icnt nt leave without the phn iam working in hospital. Tell me wt i do?

Regards
Urvashi
[protected]

Sir, i have bought a lenovo laptop from reliance retail limited, avani riverside, 32, jagat banerjee gaht shalkia, howrah on 24/05/2016 but sir i am facing during working sir its hotspot is not working,

Ometime when i shut down its not get shut down so i have to directly shut it up, sir it getting charge till 60% not more than it though it get attached to adapter and asking for installiattion driver to install but when i am installing it is not working again asking for same process sir it net is not operating through wifi, so i am using dongal for networking. Following are the detail about laptop


(Lenovo z 51 — 70, model name - 80k6, mfg date -15/07/26, s/n - mp08kjzb, mtm:80k600w0in, mo:mpnxb572600e, factory id: pprc4) sir please see what to do with this, i fell greatfull if you look in matter as quickly as possible. Hope for response from your side thank you.

My lenovo-vibe-p1 got damaged on last saturday. During the heavy rain my handset got sliped from my hand and the screen got scratched, which is under warranty period. I visited lenovo service center at kalyan - syndicate, where i got quotation of rs. 7500/- for the mobile which is under warranty. When i asked for the quotation, they refused to give it giving so many reasons.

This is my worst ever experience with service center.

I purchased a lenovo s8-50f on 10th of august, 2016.

It came with 4.4.2 version running on it out of the box. I noticed an issue with it that the wifi is not working. By not working i mean that i could not even turn on the wifi adapter to see wifi networks.

I tried resetting the device on my own but did not work.

Later i called up customer care and they directed me to upgrade the firmware after installing lenovo assistant software. I made several attempts as per instructions from customer care executive to update firmware but it failed everytime i tried.

As a last resort, i too this tablet to the nearby lenovo customer care center and submitted it there on 20th of aug, 2016 for fixing this issue.

It has been 9 days since then and they are unable to fix it.

Keeps saying "its a different method that we have to use to fix and upgrade this tablet".

I just want to know is it really feasible to take 9 days of time to fix and upgrade one tablet?

All they have to do it is upgrade it to 5.0.1 version which is now available.

Please get this expedited as i am providing the details below:

Ervice request number: 4375559

Service center details:

Shreejee enterprises ltd
B-7, 1st floor, rdc, rajnagar
Ghazizbad, up west - 201002

Thanks,
Akash
+91 [protected]

Dear sir,
I have bought Lenovo K5 Plus (3 GB RAM) model no. A6020a46 from Flipkart in the month of August 2016. My main sim card is of BSNL (UP-West). This sim card is not working in this mobile phone. So, this mobile phone is waste for me. Please give me the best solution.
My details are:
Amit Verma
E-mail: [protected]@rediffmail.com
Contact no.: [protected]

I am m. Khan. Mobile no.[protected].
Product code : k5oa40in16gbl
Imei no: [protected]
Costomer code: c0002.-ringer/speaker phone issues
Problem code: p0002- mocrophone
Repair code : r0012-repl lvl 2 part
... Repected sir/madam
I was given mobile for mic problem but he didn, t solved my problem and he has broken my screen and not repairnig my mobile... Plsss sir solved my problem

There was some power issue with my laptop, serial no. Yb00108352, case id [protected], the service executive told me that there is some problem with the motherboard and it needs to be replaced and the new motherboard will replaced within 5 days (If available in india) or at most 10 days (If ordered from outside india), my laptop is at the karnal service centre from 07/07/2016 ie. From almost last two months and still there is not any progress in my case. The service executive always keeps on misguiding as they keeps on giving me a new date everytime i visit the service centre.
I would like to mention that i am a graduate and now i was preparing for some govt jobs, my whole preperation relies on my laptop as i am taking some online coachings, from last two months my studies are badly disturbed and next month is my exam and my preperations are worst just because my laptop is at service centre from last two months. I am fed up of making visits to the service centre and calling to their customer care helpline, the customer care executive always cuts the call whenever i ask them about getting back my laptop. I tried to track the status of my complaint online but that says "repair status check is not currently available for this service order." now it seems that the only option i am left with is going to the consumer court to get my laptop repaired and to compensate all the inconvenience.

Recently i purchased lenovo a6000 plus from flipkart.[protected]. But after 3day back botten and some display problem are create than we complaint and replace phone date[protected]. 1year 1month it was working perfect and after that same problem are create. Recently it's mid display& back button is not working. Imei:[protected] [protected]@gmail.com

Manager
Lenovo India Samarphone Technical Support


Sir

It is with reference to your mail dated 25.08.2016. The detail required by you has been given below for your reference.

1. Query :

I have purchased Lenovo mobile model A7000 through Amazon dated 07.03.2016. Now the touch screen of the mobile is not responding at all.


2. IMEI No / Serial No

IMEI 1 : [protected]
IMEI 2 : [protected]

3. Complete Name

ARUN SHARMA

4. City

H. No. – 605/B2, Dharampur Colony, Pinjore, Distt. – Panchkula (Haryana
Near - CHANDIGARH


5. Postal Code

134102

6. Contact No

[protected]

7. Alternate Contact No :[protected]

Today I visited service station at Chandigarh i.e. Sant Rameshwari Enterprises, SCO -26, Sector - 20D, Chandigarh. They directly said after opening the set that the set has water in it .But it all happened when I was charging the phone. After charging its touch stopped working. when again I called Customer care, they did not give any satisfactory solution.

I purchased the set on 07.03.2016 (its under warranty period). They are asking to pay Rs. 6040/- for its repair and the cost of the phone when purchased itself was Rs. 8000\-.

It is a humid area where I live in, moisture might have been entered in the set, which is a technical problem of the set and not my fault

My set should be repaired under warranty...

Please do the needful at your earlier.

Yours sincerely

(Arun Sharma)

Lenovo Laptop Model G50-80 Touch
Serial Number PFO9LBQM Model Number PF9XB5520025
Touch is not working since last two months while keyboard is working properly.
i have contacted to local dealer, he has suggested to complaint online.
kindly arrange to depute your engineer to resolve the problem.
Hope you will attend our complaint and provide solution at the earliest.

Hi,
I purchased Lenovo Vibe p1m from Flipkart date 21-07-16.
Facing problem Keypad, Touch not working, after[protected]after 20day).
I go to service center on 16--8-16.
He told me that parts not available so come after 3-4 days and leave mobile.
But after 12 days till today. Same response and also not given any other mobile for use.
So I am very disappointed from Lenovo product and services.
Please help me and report my complaint to senior person of Company.