Lenovo Complaints & Reviews

I bought lenovo vibe k5 mobile, after 3 day it got hang and then i go to service center and they change the mother board. But when i use again, it got switch off and not switch on as i try lot of time. Then i go back to service center this time they told me that software problem in it and then they update the phone till now i visit 6 time 5 time software update on service center but the problem are still same. Till now i did not use this phone a single day and one month over. So i want replace my phone.

2 week before my mobile Lenovo k3 note touch not working and please help me. My mobile no [protected] and please address the Lenovo Mobile service centre in Vadodara, Gujarat

I am purchase lenovo laptop on march, 2016 and his adapter is fuesed and not woking today. so please change the adapter in my address. my serial numner is mp09e33v. please change my adapeter as your suport systems not take my phone on call and they computer systems suggest to mail by website.


Address is 27, is floor ansal garden enclave, ghaziabad-201102.

Dear ms. Priyanka kumari


As per your instruction, please find the attached job card copy for your reference.

I am waiting for your response.

Dear mr. Tyagi,

Thank you for contacting lenovo technical support.

As per your mail, we understand that your phone issue has not been resolved even after visiting the service centre.

We apologize for the inconvenience caused and please be assured that we will assist you to get the issue resolved.
We understand your disappointment and appreciate your patience.

As per the telephonic conversation with the service centre and you we got to know that your phone is with you, so kindly submit your handset in service centre and kindly share the job sheet number so that we can escalate.


The reference number for our interaction is[protected].

We appreciate your cooperation and patience.
Thank you
Regards,
Priyanka kumari

Lenovo india smartphone technical support
Support website: http://support.lenovo.com/in/hi/products?type=Phones&c=1
Self-help / diagnostic app - https://play.google.com/store/apps/details?id=com.lenovo.serviceit
For voice support please contact toll free number:[protected]
How am i doing? Please email my manager lohith nayaka: [protected]@lenovo.Com

Customer by service email (Dinesh tyagi) (04/08/2016 09.31 am)


Dear sir,


Please find the imei no of the mobile

Imei 1-[protected]

Imei2- [protected]

Still we haven't receive any feedback from your side.


Regards

Dinesh tyagi

[protected]

[protected]


On tue, aug 2, 2016 at 5:54 pm, dinesh tyagi wrote:


Dear sir,

I have visited two times and i haven't time for go to service centers
And secondly service center people's told me that phone is not repairedi have already attached job card in my previous mail.
Kindly resolve my matter as soon as possible.

I am waiting for your response


On aug 1, 2016 6:46 pm, "[protected]@lenovo.Com" wrote:


Customer by service email (Dinesh tyagi) (03/08/2016 12.46 pm)


Dear sir

I am still waiting u response


On tue, aug 2, 2016 at 7:36 pm, dinesh tyagi wrote:


— forwarded message —
On aug 2, 2016 6:00 pm, "dinesh tyagi" wrote:

on aug 2, 2016 5:54 pm, "dinesh tyagi" wrote:

dear sir,

i have visited two times and i haven't time for go to service centers
and secondly service center people's told me that phone is not repairedi have already attached job card in my previous mail.
kindly resolve my matter as soon as possible.

i am waiting for your response

on aug 1, 2016 6:46 pm, "[protected]@lenovo.Com" wrote:

response by e-mail (Amogh k) (01/08/2016 07.16 pm)
dear mr. Tyagi,

thank you for contacting lenovo technical support.

as per your mail, we understand that you are still facing issue with your lenovo smart phone. We apologize for the inconvenience caused and will be glad to assist you regarding the same.

we would like to inform you that visit service centre again and share the job sheet with us so that we can escalate your to concern team and get your phone issue resolved at theearliest.

the reference number for this e-mail interaction is[protected].

we appreciate your cooperation and patience.

thanks and regards.
amogh. K
lenovo india smartphone technical support
support website: http://support.lenovo.com/in/hi/products?type=Phones&c=1
self-help / diagnostic app - https://play.google.com/store/apps/detailsid=com.lenovo.serviceit
for voice support please contact toll free number:[protected]
how am i doing? Please email my manager lohith nayaka: [protected]@lenovo.Com









customer by service email (Dinesh tyagi) (30/07/2016 07.00 pm)

dear sir/madam,

i purchased lenovo mobile in month of november 2015, form flipkart online, after 2-3 month's mobile not working property
i go customer care 3-4 every time they repaired and given back, but still not corrected and also they charged for repairing find attached bill and invoice copy.

lastly customer care told me this phone in not repaired and not replaced.

sir, i want to know why giving warranty of 1year,
either don't give warranty.
from last 3months no respond from customer care.

please advice what to do.

regards
dinesh
[protected]

My phone is facing the third issue in 6 months.
Lenovo is not taking responsibility in the issue.
When i requested for a replacement or refund, they told me they dont have that option.
so that means If i still keep facing problems with my device, i will have to keep on visiing lenovo service center.
The issues im facing now are: Heating issue, Touchpad not working properly, Hanging, Crashing.
Previous issues: Hanging, Headphone jack issue
When i contacted Mr.Sridhara regarding this case, He was only interested in closing the case.
I finally managed to make him speak about it, and finally he asked me to submit my phone in the service center and told me he had contacted them.
when i asked the service center personnals about this, i found out that they dont know anyone named Sridhara.
SUCH IS THE PATHETIC SERVICE LEVELS OF LENOVO.
i HIGHLY RECOMMEND NOT TO BUY ANY LENOVO PRODUCTS.

Hereby I want to complaint that I had brought lenovo K3 note cell phone. Now in this cell phone touch pad and speaker are not working which is in warranty period so given it to lenovo authorised service center At Nexon Technologies, Nr- Dinesh chamber, india colony, Bapunagar Ahmedabad. As per their commitment It will be repaired within maximum 10 days but when I call them after 12 days they are saying that still not repaired coz its parts haven't come so it will take more few days. I have no another cell phone so I m in much more difficulties.
I hope my complaint sovle as soon as possible and another customer will not bear this kind of poor service.
Thanks,
Maulik

I have given my lenovo mobile . model-A859 on 07/07/2016 at Lenovo authorized service centre, cuttack for replacement of Mike. One month has been passed . Till now i have not got my mobile repaired.I have already paid repair charge of Rs600 in advace . I have been cheating since one month. . centre has been giving false assurance to me. Even phone call is not picked up several times. Pl do some needful action at the earliest.

I purchased lenovo A7000 before 9 month ago, my phone have not working properly then i sent to lenovo service center, after repaire used this mobile only 15 days, again mobile not work his display not came and charging not properly then again come to service center.plz give replacement again this faulty mobile.
with Regards,
Javed
[protected]

Me and my friends bought 3 lenovo (A6000, a6000plus and lenovo vibe). Touch screen of all the three phones are started to not work immediately after warrenty period got over. Whenever we go to service center during warrenty period they will tell it fell on the water and doesn't come under warrenty.

I had given my newly launched Lenovo vibe k5 IMEI:- [protected]
Phone doesn't restarted after software update. Service centre of nagpur told me that need to change motherboard. Still my phone is in their custody. Worst service experience.

I took a wrong decision by purchasing this product. The touch screen stopped functioning before the warranty period expired. With much persuasion with your company authorities i got the touch screen changed. Now again my touch screen is not working. My humble request is that either you refund my money of rs.9000/- or change my phone immediately of my choice without any extra cost. The lenova phone which i recommended for my friends are at the back of me. Their touch screens are also not functioning. It has caused a great embarrassment for me. Therefore, i may also be paid compensation for the mental agony being faced me.
Cs lakshminarayanan, delhi
[protected]

Respected sir/ma'am,

I (Nikhil Hirani. mobile no [protected] or [protected]) user of lenovo mobile k3 note. i purchase it before 8 month ans i got fault it touch and display without any fault by me. so obviously it was company fault.

here my mobile detail is available.

mobile company: lenovo k3 note
IMEI no: [protected]
purchased from online and i puchase from (lalit bhai)

Even i give it to company's service station in rajkot gujarat near tagore road in ANIL SERVICES which is lenovo service centre. 25 july 2016 is a date on which i gave my mobile to service station and they said that u got it back in 8 day. after 8 day they said that it was not done because company not give parts and technical issue so i say ok, again after 3 day i call and they answer your mobile parts is not available. minimum 5/6 days take for repair. i said ok. And when i call today after 15 day they give same answer to me. what it was? i am coustomer or foolish?

I said that if comapny is not provide you parts then its your fault you should tell me that your mobile got repair in 15 day i have no problem. But this stupid excauses is such a misbehave with me. Even they say in call that u can get your mobile back without repair. its is service???? shame on you. This type of rude behaviour i never accept from valuable brand like lenovo.

Now as a customer i felt many losses so i complaint to you and as well as CONSUMER FORUME of GUJARAT for my rights and mobile. and also i can claim for my losses to company as well. i hope i got immidiately got judge from company otherwise i got it from Gujarat high court.

Thank you.

To,
Whomsoever it may concern

Myself Mr.Snital Sanjay Deodas from Solapur Maharashtra.As I had a Lenovo S 90 Mobile (out of warranty ) as One Month back ie.no 02/07/2016 faced a Display Problem of Mobile.So on the same day I had visited to lenovo service centre in Solapur "Aditya services "& confirmed the same problem and hand over the Mobile Handset.
As Aditya services assured me that within the Eight working days he will handover the mobile with the problem solved .As the present situation is that Aditya Services had not received any display??? As Aditya service gives the explanation that the Display was not available in Maharashtra, fifteen days back Aditya Services told me that he has ordered from Indore.Last week Aditya Services said that the display has reached to Pune depo and in this week Aditya Services once again assured that Aditya Services will give the mobile with the problem solved.
As I am unable to understand does it take this many days for the display ??? And I wanted to know how more days "A Lenovo service Centre wants ".
Literally I am getting frustrated with this type of Services...
- Attaching the receipt.


Thanks & Regards
*Snital Deodas*
Solapur.
M-[protected]

Purchased - 29/10/2015 - Flipkart - Lenovo K3 Note(within warranty)
Last two week not charging
Consult with Authorised service centre but not response.
Old#756/New#196, Haeeb towers, Vasan avenue, annasalai, mountroad, chennai-2, Contact No[protected].

If you not solve the problem, I'll go consumer court

My Self : Sekar.P, Contact No :+91-[protected]

Myself Lakshmikar Reddy, Phone Number +91-[protected]; Email Id : lakshmikarreddy.[protected]@gmail.com.

I had Purchased Lenovo Laptop[protected], I had given service for Hinges Issue at QBIC India, Velachery (Lenovo Authorized Service Centre) on[protected].Service had been done there by Service Engineer, Mr.Veera & he had said that Hinges had been replaced & those will be loose in starting but as soon as using those will be get tight.He...

With a heavy heart I would like you to inform you that I had given my LENOVO VIBE P1 for a charging problem (sub-board as per your statement) to your service centre at A.P Technologies, shop No.5 Ceebros complex, Old no.45, New No.39, Montieth road Egmore, Chennai on 22.07.2016 and till date I haven't received any response from the service team.
Whenever I had requested them for the update, they only replied that "SPARE HASN'T YET ARRIVED". For a simple problem of charging pin (sub-board as per your statement) I have been made to run from Pillar -To - Post also the way of communication with the consumer is really bad.
Since I am not having the phone in hand, I had to run around searching for browsing centres since my entire business communication is through e-mail and whatsapp.
The language of the service technician is so bad. I had to face a lot of mental torture apart from the physical torture that I faced because of my age. I request you to replace my mobile within 24 hrs (or) compensate me with a suitable remuneration.
Kindly do the needful & oblige.
Thanks & Regards
P.Ramesh Chand- AN UNFORTUNATE LENOVO USER
(Prop:-Swastic Dyes & Chemical)
Encl:- Invoice Copy of Lenovo / Bill No-SOIN[protected] /dt:-22/07/2016 M/s. AP Technologies

I have purchased lenovo laptop last year in the month of august within date 25-28 and my laptop was not working properly from the month of june so i complained regarding the same but they asked me to visit service centre and so i did but there also they gave me excuse that warranty is expired as per there system though i showed the bill they told to me to mail on an email of scanned bill rather than to service the laptop. and this will take time so warranty will expire surely.

I have bought lenovo smartphone a6000 and a6000 plus. After 1 year 3 months I got issue in 1 mobile as USB becomes malfunction and not working. So after that I wrote email and got service center address in Indiranagar bangalore. I visited same and told about my phone issue and immediately I got reply like need to replace motherboard. If it would have been in warranty we could have done something. So again I ask desk representative first check if only USB part can be replaced but just for sake talk to service engineer and within 20 seconds got same reply. So If you want to use mobile for a year only than go for lenovo mobile. They don't care after year for money you are spending on lenovo mobile.

I bought zuk z1 before 3 month back, unfortunately I dropped my phone down and phone display panel is broken, I went on 07/06/16 checked with so many Lenovo services center, they told me that they are not getting the Spares from company till now..

Then why you people are releasing the new model phone without Spares. Still I am not using that zuk z1 becoz display panel is broken. I cant take it outside.. I feel bad to use the mobile with broken glasses..

But still I referred this zuk z1 mobile to my friends, they are bought this mobile and using it.. If any problem comes like mine, if they went to the service center, they are also troubling..

And Lenovo you have to give more than 50% discount on my combo...

Dear lenovo,
I have already submit my lenovo k4 note in your service centre(z plus mobile gallery Bharuch) and my mobile is under warranty.
My problem is finger print sensor not working. And i have already submit mh phone since last 2 week but still i waiting for repair.
My job no is:SRIN[protected]
IEME NO:[protected]

I request to you please repair my mobile as soon as possible.

Thanks in advance
Regards,
Hinal patel
M:[protected]