Lenovo Complaints & Reviews

Lenovo Vibe X-3 (White, 32 GB) IMEI -[protected] purchased through AMZONE -supplier Cloudtail India Pvt. Limited -Invoice No. KA-BLR[protected] Dated 28.07.2016 and delivered on 01.08.2016 . Defective product has been supplied to us, from the date of purchases finger touch senser and calling speaker is not functioning . Online complaints have been filed and visit to Tech Solution, situated at Pliiar No. 120, New Saganer Road, Jaipur on 11.08.2016 and 16.08.2016 .
Your service center has confirmed that mobile set has hardware defect and get replacement of set.

I bought my Lenovo A6000 phone IMEI: [protected] from Mobile Gallery Kichha on 1st Feb 2016 but under its warranty period in the month of June its touch was not working so I went to Haldwani Service Centre The Delight mobizone E-6 pal complex haldwani. I gave my phone for repair on 15Th July 2016 and they asked me to check with them in a day or two so I called them after 2-3 days they said they will advise when phone can be collected after repair but whever I called them either they didnt pick up the phone or disconnected so I went to service centre again which is 40 km far from my place then they asked me to come after a week after many follow up and after visitng I got my phone on 30th July 2016
But when I got my phone there was some network issue whatever sim I use in that phone there is no network connection and the same sim work well in different co handset.
I again visited Haldwani service centre on 2nd Aug and they kept my phone but now I am calling them from last 17-18 days even I visited them 4-5 time to check the status of the phone either they dont pick up the ph or switch off after my first call and when i go they always give us a date that it will be ready and whenever I go again its still under repair. They are misbehaving now by saying we are not going to repair this phone please dont ask again an again as If I have purchased this phone for free.
Its really an harrasament for me to buy Lenovo phone and then again and again visiting service centre (please dont employ staff at service centre who dont know how to speak to customers) which is 40 km from my place.
Please sort out the phone and after sale service issue

Query: Problem with Lenovo handset and after sales service
IMEI NO: [protected]
Complete Name: Lenovo A6000
Name of Service Centre Shop: The Delight mobizone E-6 pal complex Haldwani
Postal Code 263139

Sir
i buy a lenovo vibe k 5 on july 1st week.after 3 week, there is acompliant, when any one call me not ringing. after calling it seems missed call.some times alarm not working .i showed service center in kottayam .they receaved compliant instal softwair . since 2 days that compliant reapeting . what can i do ?

siju joseph
indes chemicals
pulickal trade center
s.h mount p.o
nagampadam
kottayam 686006
ph. [protected]

Not happy with lenovo warranty issue.
Few days back suddenly my lenovo k4 note shutdown in pocket and not able switch it on. As i bought it before 5 months (Within warranty), so i went to lenovo mobile care. After hrs of waiting finally turn came. After taking few moments they said motherboard is out so they hv to replace it, which will cost rs.10, 000. I said it is in warranty. With there happy face they replied it will not covered in warranty. I bought it at rs.12, 000 and now said spare part of rs.10, 000 will not covered in warranty - means u r giving warranty on
Rs.2000 only??? No doubt u r saying, u r giving limited warranty but this much limited??? Which will only cover rs.2000.
I was fan of lenovo but after this issue, no more trust on lenovo administrator. Lenovo products r goods but as machines, they stop working at any moments. But as a administator u too work as machine???

Product serial no hgeh12me
I have lenovo phab tablet pb1 770m
I am facing problems with this table the product quality and customer service (India) leaving me only frustrated.
First my tab already had motherboard replaced by lenovo service centre. The problem now is that tablet has very poor camera quality (Almost vga quality) second it is not accepting 32gb micro sd card.
I was told by customer representative mr. Tanveer (G17, 18 hemkunt chambers, nehru place, delhi, india) that blur picture for this tab is normal and second that it does not support micro sd card beyond 16gb.
Both arguments are not in line with product features on lenovo website.
I am not satisfied with customer representative response and feeling letdown.
Kindly suggest what to do.
The tab is submitted to service centre today after i insist.

Please find attached herewith copy of all onsite service call report for your record and necessary information.
Also find attached pages from the magazine issued by Consumer Education and Reserch Center, Ahmedabad where it is mentioned that Lanovo India Pvt Ltd has to pay to Mr Yuvraj Modi, Ahmedabad Compansation of Rs 79000/-. I am member of this association and has already reported the case to them to take necessary doing under consumer law.
Reminder 12-8-16
Reminder[protected]
Reminder[protected]
Reminder[protected]
Reminder[protected]
Pl note that I had bought new Laptop, and the Laptop lying with u is of no use to me now.


From: SBK-Kediaca.com [mailto:[protected]@kediaca.com]
Sent: Tuesday, August 16, 2016 6:39 PM
To: '[protected]@lenovoservices.net'; '[protected]@lenovo.com'; '[protected]@lenovo.com'; 'BTC Offer'; 'CSHEAD RELIANCEDIGITAL'
Cc: '[protected]@ril.com'; 'BM.[protected]@ril.com'; '[protected]@cercindia.org'; '[protected]@cercindia.org'
Subject: RE: Lenovo Laptop on site warrantee Service Claim No.[protected]

Please find attached herewith copy of all onsite service call report for your record and necessary information.
Also find attached pages from the magazine issued by Consumer Education and Reserch Center, Ahmedabad where it is mentioned that Lanovo India Pvt Ltd has to pay to Mr Yuvraj Modi, Ahmedabad Compansation of Rs 79000/-. I am member of this association and has already reported the case to them to take necessary doing under consumer law.
Reminder 12-8-16
Reminder[protected]
Reminder[protected]
Reminder[protected]
Pl note that I had bought new Laptop, and the Laptop lying with u is of no use to me now.


From: SUBODH KEDIA [mailto:[protected]@kediaca.com]
Sent: Tuesday, August 16, 2016 9:56 AM
To: [protected]@lenovoservices.net; [protected]@lenovo.com; [protected]@lenovo.com; BTC Offer; CSHEAD RELIANCEDIGITAL
Cc: [protected]@ril.com; BM.[protected]@ril.com; [protected]@cercindia.org; [protected]@cercindia.org
Subject: RE: Lenovo Laptop on site warrantee Service Claim No.[protected]

Reminder 12-8-16
Reminder[protected]
Reminder[protected]
Reminder[protected]
Pl note that I had bought new Laptop, and the Laptop lying with u is of no use to me now.

On Aug 14, 2016 8:40 PM, "SUBODH KEDIA" wrote:
Reminder 12-8-16
Reminder[protected]
Reminder[protected]

On Aug 13, 2016 2:32 PM, "SUBODH KEDIA" wrote:
Reminder 12-8-16
Reminder[protected]
The whole series of events
(1) We have purchased Lenovo G5045 Laptop from Store No 8849, Store State GJ, POS NO 14, Bill No 37, Date 16 Aug 2015 at Reliance Digital.
(2) Around 8 July, we had a talk with Lenovo service call station- he gave us instructions over phone for about 2 hours but could not help
(3) During 8-10, same thing continues for two to three times over telephone but problem not solved. He asked us to arrange for hard drive, pen drive, mouse, keyboard again to give telephonic support only.
(4) On 11th July, we again had a phone call. We requested him to send the engineer for onsite warrantee. Which he refused and repeatedly reiterated that he can only give telephone support only.
(5) On 12th July also same thing continued and did not send any engineer for onsite support
(6) We contacted Reliance Digital up to highest level
(7) Some engineer comes to our house for onsite support may be around 18th July. He inspected the machine and informed that he need to change Motherboard, touchpad and backcover in addition to some other parts.
(8) After 3 days he visted againt and done some manipulation in the system and informed us that now laptop is ready and ok.
(9) We tried to use that laptop on same day, we found the problem remain un solved.
(10) We again contected Lenovo and reliance digital.
(11) After two days some engineer visited our house and inspected again and informed us that he need to change Motherboard, touchpad and backcover etc and hence he need to take the laptop to his service station
(12) We did not get reply til 8-8-2016. i.e. one month since our journey started to contact the Lenovo for service. We notified by email to Lenovo and Reliance Digital that we are not going to take back the LAPTOP.
(13) Immediately on 8-8-2016, we are getting telephone and email that the laptop is now ready. The company becomes so efficient within an hour that which was not done during last one month has been done in an hour.

The company has violated the agreement of providing us warrantee and other service contract under Indian contract act and other related consumer law. Since Company has defaulted, company is liable to compensate us for the same. Now the question does not arise of that of repairing and curing the manufacturing fault. Now the fault is that of breach of contract.
As a compensation, we demand
(1) Take your LAPTOP back and pay us back our purchase price + additional cost paid for onsite service
(2) Compansation for metal agony and harassment Rs 1, 00, 000/-
(3) Interest @24% from the date of purchase til the date you pay on purchase price.
It is in the companies interest to accept our deamand.
We keep our option open to raise consumer dispute and other remedy available to us under Indian law and to raise the issue at social media i.e. Facebook, Twitter, Whatapp, Newspaper and Magazine Column, notice board of Schools and Colleges, Notice board of Café and Restaurents etc.
We hope we will be replied soon.

Thanks & Regards
Subodh Kedia

Hi,
I had ordered lenovo k900's sim tray before 2 months at your service station situated at pimpri, pune. After that i visited them 2-3 times every time they said that it will come in one week but till dated didnot received any calls from nor sim tray. Further i called them today and asked for the st. Atus then they replied that its not available with the company. Now what should be done my phone is off from last 2 months. Is this the way your service centre works. Take immediate action otherwise i will take further action as i deem fit

I bought a lenovo zuk z1 phone from amazon for rs13500/- after few weeks o[censored]sage, the phone automatically went to airplane mode. I visited the service center, they replaced the pcb and the phone was working fine. 15 days later, the phone is now again in airplane mode. I am very unhappy with the phone. I just want to return the phone, its defective. Please help.

I had purchased Lenovo ZUK ZI from Amazon which was delivered to me on 13.06.2016. The battery was getting discharged by 3-4 hrs even without internet. It is supposed to have 4100 mah battery. But the 7 days period of returns was over. I visited the Service centre at Borivali. They told me it is a software issue and we will change the software. After i got my mobile back, it was the same problem. I complained to the services ED and he in return transferred my problem to the services team. The services team told me to visit the Service centre again. On their request i visited the service centre on 22.07.2016. They assured me that they will change the battery now. Now it is 16.08.2016, i am told by the service centre that the company is not supplying them with the ZUK Z1 battery. Till date i.e. 16.08.2016, i have not received my piece. It is almost going to be one month. I again emailed the Services ED, he again transferred my case to their K5 team, who are supposed to solve these cases soon. But it has been 6 days since i emailed the K5 team and they have not replied to my mail till date.
I request everyone to choose the right product and check the after sales service also before buying the product.
As per my opinion Lenovo is a worst product in mobiles and their service team is also not good.
My job number is SRB2X[protected] dated 22.07.2016

I am raising this issue to throw some lights on the service centres which are not monitored by lenovo service team. Since a user of your brand from the mobile handset (Lenovo k900) continued the journey followed by zuk2, a7000, vibe x 2, k3 note. Now getting deeper into situation i had purchased two - lenovo k note 4. After twenty days my handset is gone to service centre for the faulty display issue in rohini (Sec3 m2k market new delhi first floor). At the time of delivery i was shocked my new handset is being delivered with local display. While comparing with my second handset brightness and resolution i got to know the exact picture, after speaking to the engineer he started diagnosing the phone and stupid thing i observed he started making fool by putting my phone on software update.in the last manager told bluntly “yeh hi diplay hai hamare pass lenovo yehi deti hai lena hai to lo service centre close karne ka time jaldi bolo “. After two hours of wait i was shattered how customer is being treated by untrained and unskilled staff. People come to service centre keeping in mind we will get original parts and service. Worked for giant google on nexus programme then only i gotto figure out the quality, imagine how a lay man are cheated by these thugs. Now i am facing handset not detecting any sim cards.
Expecting your revert and hope you will help in figuring out this situation

I purchased lenovo k3 note on 04.08.2016 from s. S. Mobile, shop no. 12-a, corporation market, nodra bridge chowk, jabalpur.
Mobile using after 02 - 03 days k3 note mobile ph. Is hanged and automatically shutdown. When i went to shop for replacing the mobile they said that to contact the service center. I went service center on 10.08.2016 and explained the problem then mobile has been formatted and updated by the service center but next day the same problem has been occurred. On 11.08.2016 i went to service center then mobile has been accepted by the service center and assuring that after 24 hour you will get a do letter for replacing the mobile but i went every day to service center and till date i have not received any do letter and behave rudely by the service center.
My mobile detail given below :-
Lenovo k3 note, imei no. [protected]

My family ordered Lenovo Zuk Z1 mobile to be gifted for my birthday.

It was handed over to me packed after around 7 days.

When I started using it, I found that the earphone jack slot was too small to support any earphones.

I went to service center and they said that replacement period is over and now I have to submit this mobile to service center to get the things done.

The part was replaced and fixed after 20 days and repeated calls to service center and mails to lenovo support. Both of them not cooperative. They don't respond to mails and calls.

This is clearly the issue of defective mobile as I cannot squeeze the jack slot.

I would like to have refund (preferrably because I had bitter experience with lenovo team and don't want to go through same procedure in future) or replacement of my mobile.

I purchased k3 note from flipkart on nov. 2015. It worked well initially but since last 3-4 months no network signal bars shown and unable to call and receive the call. We did change the sim, new micro sim and also update.
Also, the service centre in shivaji nagar not responded properly and having restricted time to take token and launch complaints. Other one is very far from the place.
Please do the needful and guide me accordingly.
My invoice no. # blr_wfld[protected]
Mobile sr. No. Is [protected]

Amit kulhare
[protected]

I had purchased a lenova a7000 on 24th june 2015 from flipkart.com bearing imei no. [protected]. Within six month of purchase the touch screen began giving problem and so i had been to the service center who in turn repaired and gave it back. Now it’s the second time the same problem has reoccurred. I have sent it to the service center with record number srb2x[protected] now my concern is :-
 have i bought a defective mobile.
 could there is a technical problem for the same to reoccur again.
Since my mobile is under warranty currently i m getting the service free but what if it reoccurs again.
If there is a problem which was been repeated twice during warranty period who will be responsible for paying for the same after warranty.
Since the problem is related to the touch screen which is quite expensive. I request you to recall my old mobile and provide me with a new one at the earliest.
Ame problem has come up after warrenty over last month i have been following from last 8 to 10 months. I demand a replacement now but the company is not answering.

So i bought a lenovo thinkpad for college, it's a pretty great laptop so far, but i've been having issues a few issues.

1.) randomly my connection to wireless will just drop, and when i troubleshoot, it simply says to reset the router. This doesn't work because i can't reset my school's router. Rebooting doesn't work either, i end up system restoring to a previous point and my connection all the sudden is perfect again. What is the cause and how can i fix this?

2.) laptop will take a very long time powering down, and then will say windows did not shut down properly last time. So i used bluescreenview to check the dump files and they all say driver power state failure. It hasn't crashed for any other reason. As for the details on the dump files, all i have is the info that bluescreenview shows which i can provide if needed.

Sir,
I have purchased lenovo external hard disk last month.. Unfortunately the hard disk has not been worked even a minute.. I have contacted the service centre of lenovo, but they refusedto give any assistance. Kindly do necessary steps to replace the hard disk immediately

Invoice no. Sdef78/16-17/2290 date[protected]
Erial no. Gxb0k69457
My phone no. [protected]

I gave it 10 days ago but he did not any response. Plzz try to understand sir i buy this phone in 20 days ago but his touch key didnt work properly plzz do somthing sir i very proudly to buy this phone. I am going to lenovo care also but he did not reponse he gave me week to week but the problem till same issue he did't response me plzzz gave me new phone or plzzz check my phone.

My laptop is not starting when charger is connected, and it is starting but not booting when charger is not connected. Restarts again and again in few seconds.
I am not able to start in safe mode or to startup repair.

I purchased a Lenovo-VIBE-K4 NOTE mobile set from dehradun on 02.03.2016. But for last 15 days there was some problem in the set. The charger point was not responding and there was problem in charging of the set. Apart from that even on-off button was also troubling.
I contacted the service center of Lenovo at Patna and left the set with them. After 3 days I was informed that the Mother Board of the set has got corrupted and I have to pay Rs. 7500.00 for repairing of the same.
My mobile is under warranty period and hence i took the set back from the service center. And now there is another problem, I am unable to listen to the voice of callers.
Details of set - model - A7010a48
IMEI1-[protected]
IMEI2-[protected]

Kindly help in the matter.

Sanjeev Kumar Shrivastava
[protected]

About three months ago, I had some noise problem with my laptop. So, I registered a complaint with the Lenovo team and after many struggles I got my laptop fan, upper case and lower case replaced by on-site service. Since then, I am having issues with my touchpad. So, at first I called the Lenovo toll free service. They took my system not less than 3 times but they were not able to fix the problem. Then, they asked me to perform one key recovery. Even after that tedious thing my problem was not fixed. I again contacted the Lenovo team. They asked me to visit the service system which is about 10 kms far. Firstly, the lady at the service centre did not entertain me. But when, I contacted the Lenovo team, the engineer there tried to do many things like BIOS update but still my problem was not solved. Then the engineer told the Lenovo team that muy issue is very genuine and they should replace my touchpad. But from that day, daily I receive call from Lenovo team. They always ask me to do the same things, update the driver, give them remote access and all and are just wasting my time. Plase help. My laptop's warranty will expire in about 30 days. I am a student and am not free all day to entertain their calls. They are not solving my problem and simply passing the time. I am attaching my laptop's invoice.