Lenovo Complaints & Reviews

I took a wrong decision by purchasing this product. The touch screen stopped functioning before the warranty period expired. With much persuasion with your company authorities i got the touch screen changed. Now again my touch screen is not working. My humble request is that either you refund my money of rs.9000/- or change my phone immediately of my choice without any extra cost. The lenova phone which i recommended for my friends are at the back of me. Their touch screens are also not functioning. It has caused a great embarrassment for me. Therefore, i may also be paid compensation for the mental agony being faced me.
Cs lakshminarayanan, delhi
[protected]

Respected sir/ma'am,

I (Nikhil Hirani. mobile no [protected] or [protected]) user of lenovo mobile k3 note. i purchase it before 8 month ans i got fault it touch and display without any fault by me. so obviously it was company fault.

here my mobile detail is available.

mobile company: lenovo k3 note
IMEI no: [protected]
purchased from online and i puchase from (lalit bhai)

Even i give it to company's service station in rajkot gujarat near tagore road in ANIL SERVICES which is lenovo service centre. 25 july 2016 is a date on which i gave my mobile to service station and they said that u got it back in 8 day. after 8 day they said that it was not done because company not give parts and technical issue so i say ok, again after 3 day i call and they answer your mobile parts is not available. minimum 5/6 days take for repair. i said ok. And when i call today after 15 day they give same answer to me. what it was? i am coustomer or foolish?

I said that if comapny is not provide you parts then its your fault you should tell me that your mobile got repair in 15 day i have no problem. But this stupid excauses is such a misbehave with me. Even they say in call that u can get your mobile back without repair. its is service???? shame on you. This type of rude behaviour i never accept from valuable brand like lenovo.

Now as a customer i felt many losses so i complaint to you and as well as CONSUMER FORUME of GUJARAT for my rights and mobile. and also i can claim for my losses to company as well. i hope i got immidiately got judge from company otherwise i got it from Gujarat high court.

Thank you.

To,
Whomsoever it may concern

Myself Mr.Snital Sanjay Deodas from Solapur Maharashtra.As I had a Lenovo S 90 Mobile (out of warranty ) as One Month back ie.no 02/07/2016 faced a Display Problem of Mobile.So on the same day I had visited to lenovo service centre in Solapur "Aditya services "& confirmed the same problem and hand over the Mobile Handset.
As Aditya services assured me that within the Eight working days he will handover the mobile with the problem solved .As the present situation is that Aditya Services had not received any display??? As Aditya service gives the explanation that the Display was not available in Maharashtra, fifteen days back Aditya Services told me that he has ordered from Indore.Last week Aditya Services said that the display has reached to Pune depo and in this week Aditya Services once again assured that Aditya Services will give the mobile with the problem solved.
As I am unable to understand does it take this many days for the display ??? And I wanted to know how more days "A Lenovo service Centre wants ".
Literally I am getting frustrated with this type of Services...
- Attaching the receipt.


Thanks & Regards
*Snital Deodas*
Solapur.
M-[protected]

Purchased - 29/10/2015 - Flipkart - Lenovo K3 Note(within warranty)
Last two week not charging
Consult with Authorised service centre but not response.
Old#756/New#196, Haeeb towers, Vasan avenue, annasalai, mountroad, chennai-2, Contact No[protected].

If you not solve the problem, I'll go consumer court

My Self : Sekar.P, Contact No :+91-[protected]

Myself Lakshmikar Reddy, Phone Number +91-[protected]; Email Id : lakshmikarreddy.[protected]@gmail.com.

I had Purchased Lenovo Laptop[protected], I had given service for Hinges Issue at QBIC India, Velachery (Lenovo Authorized Service Centre) on[protected].Service had been done there by Service Engineer, Mr.Veera & he had said that Hinges had been replaced & those will be loose in starting but as soon as using those will be get tight.He...

With a heavy heart I would like you to inform you that I had given my LENOVO VIBE P1 for a charging problem (sub-board as per your statement) to your service centre at A.P Technologies, shop No.5 Ceebros complex, Old no.45, New No.39, Montieth road Egmore, Chennai on 22.07.2016 and till date I haven't received any response from the service team.
Whenever I had requested them for the update, they only replied that "SPARE HASN'T YET ARRIVED". For a simple problem of charging pin (sub-board as per your statement) I have been made to run from Pillar -To - Post also the way of communication with the consumer is really bad.
Since I am not having the phone in hand, I had to run around searching for browsing centres since my entire business communication is through e-mail and whatsapp.
The language of the service technician is so bad. I had to face a lot of mental torture apart from the physical torture that I faced because of my age. I request you to replace my mobile within 24 hrs (or) compensate me with a suitable remuneration.
Kindly do the needful & oblige.
Thanks & Regards
P.Ramesh Chand- AN UNFORTUNATE LENOVO USER
(Prop:-Swastic Dyes & Chemical)
Encl:- Invoice Copy of Lenovo / Bill No-SOIN[protected] /dt:-22/07/2016 M/s. AP Technologies

I have purchased lenovo laptop last year in the month of august within date 25-28 and my laptop was not working properly from the month of june so i complained regarding the same but they asked me to visit service centre and so i did but there also they gave me excuse that warranty is expired as per there system though i showed the bill they told to me to mail on an email of scanned bill rather than to service the laptop. and this will take time so warranty will expire surely.

I have bought lenovo smartphone a6000 and a6000 plus. After 1 year 3 months I got issue in 1 mobile as USB becomes malfunction and not working. So after that I wrote email and got service center address in Indiranagar bangalore. I visited same and told about my phone issue and immediately I got reply like need to replace motherboard. If it would have been in warranty we could have done something. So again I ask desk representative first check if only USB part can be replaced but just for sake talk to service engineer and within 20 seconds got same reply. So If you want to use mobile for a year only than go for lenovo mobile. They don't care after year for money you are spending on lenovo mobile.

I bought zuk z1 before 3 month back, unfortunately I dropped my phone down and phone display panel is broken, I went on 07/06/16 checked with so many Lenovo services center, they told me that they are not getting the Spares from company till now..

Then why you people are releasing the new model phone without Spares. Still I am not using that zuk z1 becoz display panel is broken. I cant take it outside.. I feel bad to use the mobile with broken glasses..

But still I referred this zuk z1 mobile to my friends, they are bought this mobile and using it.. If any problem comes like mine, if they went to the service center, they are also troubling..

And Lenovo you have to give more than 50% discount on my combo...

Dear lenovo,
I have already submit my lenovo k4 note in your service centre(z plus mobile gallery Bharuch) and my mobile is under warranty.
My problem is finger print sensor not working. And i have already submit mh phone since last 2 week but still i waiting for repair.
My job no is:SRIN[protected]
IEME NO:[protected]

I request to you please repair my mobile as soon as possible.

Thanks in advance
Regards,
Hinal patel
M:[protected]

I purchased zuk z1 grey on 26th may. few days later it was showing
network problem.
I gave it to PC SUPPORT in pune. they took 20 days they changed the motherboard and gave it back on 28/06/16. Again after few hours the same problem started.
I again gave it on 07/07/16 and till now the phone is with them only.

Work order no. SOIN[protected]
IMEI NO: [protected]

They are telling that they have ordered new motherboard but the
motherboard have not reached yet. It is going to be 2 month nearly but
they are not able to rectify the problem and extending the case day by
day.

Please do something.

Hello,
I m Herr for complaining about phone material. I buy phone from the lenovo store .I am satisfy with it.it good .but I want headphone. Which still I didn't got.so send me hand phone.I had bought new phone but along with it I have just got charger only.didn't got headphone..so, I m complaining here for headphone.so request u to send me heads phone as early as possible...

I bought Lenovo K3 Note on 25/08/2015. My imei no is [protected]. I am facing problem that my screen is getting blue after using half and hour. I go to my nearest Lenovo service center at azamgarh, uttar pradesh. They said that they ordered the new display. And inform me soon. But its over one month no response is given by service center. My warranty is going to over and i call everyday to service center but no response is given.

Lenovo btc offer — 2 years adp warranty and hard disk still not received after the complete payment for lenovo btc offer. The payment done was of 1499 inr and there has been no response from any one. I have purchased a lenovo laptop and has paid rs1499/- under lenovo btc offer for 2 year extended warranty and 1 tb hard disk drive. I have followup up with the lenovo btc team but there is no response from them over mails, even no one picks up the call at the specified phone numbers. I finally want the 1tb hard disk drive to be delivered to me as per the payment made. My lenovo btc offer ticket no. Btc28550. Below is the one who should ensure the delivery of the product under lenovo btc offer. Lenovo program manager

Kestone ims pvt ltd.

C/o lenovo btc offer

12/1, palace cross road,

Bangalore – 560020

Phone:[protected]

When i handed over my phone to service center, they said me your problem will be solved next day and when i went next day they were saying there is problem in motherboard and like this they are giving me extension only. Since i don't have any extra phone, so i'm facing lots of problem, even i shared my this problem to them but still they are not ready to listen me and they are giving me only extension and extension. From last few days i didn't able to contact my parents also.

I have purchased lenovo vibe k5 on its very first sale from amazon and it get delivered to me on 28th june 2016. After 13 days no voice coming on incoming as well as on outgoing calls.

I visited registered service center on 11th july 2016 and they told it will maximum take 10 days to get it repaired, i submitted my handset there on the same day.

And from that day i am continuously asking about the status but from last 24 days i am getting same response that is "spare part not delivered yet".

I am fed up now today (2nd august 2016) also i had word with the service team and got the same response.

It's so depressing and am mentally exhausted now by calling again and again and keep waiting for hours in the hope that call get connected i will get status of my handset.

I am ready to provide you complete box including charger, screen film provided inside the box, manuals everything that was there inside the box.

Its a humble request from lenovo please initiate refund or replacement for the same.

Details of the job sheet:

No. : soin[protected]
Product model : a6020a40
Imei : [protected]
Customer complain code : c0002 - ringer /speakerphone issue

I have purchased K4 note at launching time january.after 5 month its battery swell & mic will also not worked.I gone to service center for repairing purpose he denied to repair within warranty than I contact to customer support for help than he provide me Ref. No.
After see Ref. no. He told me that if you think after writing mail we will repair your smartphone with in warranty than you are wrong actually his attitude was very disappointing. than he handover the smartphone to repair technician for status after half hour he told me that your phone is physically damage and we cannot repair in warranty.

On the spot I call to customer care regarding the issue, Customer care Executive did a conversation with Mr. Deepak. He miss-guided the customer care person saying phone is physically damage while last time same service center have checked the same problem commenting "Battery swelled, we can't repair within warranty". Job sheet is attached for your reference. now they are saying they upgraded only software last time. But my phone is not upgraded any time. Any person like me don't have so much time to go services center again & again. I have already visited your service center two time with no result.
I am totally not satisfied with services center behavior. Davinder & Deepak talks very rudely. I can't expect this type of service from a company like Lenovo.

Please check into the issue.

I got one lenovo k3 note, purchased on 23/07/2015. after 3 months o[censored]se my device started creating problems like lagging, hanging, heating, touch many times not working, etc. i purchased my device in my hometown delhi and from last 8 months i am i am in hyderabad. i gave my device to service centre guys for these issue for three times to begumpet (hyderabad) service centre and they just updated the os (android) and said that the issue is resolved. but after using the device for 10-15 days the problems starts again. this is the reason that i gave my device to the service centre for three times before.

Now on 20/07/2016, when my warranty was about to expire, but it was still under warranty on that day, i went to service centre in kukatpally (hyderabad) because they have changed the service centre. i complaint about these three things:-
1. the battery decreased to 10% from 50% in just 30-50 minutes.
2. the touch don't work many times like when i am getting a call on my screen, playing games, etc.
3. the device performance is very-very bad, hanging, lagging. the screen just stuck when i am getting any call.

Also i informed them that the os (android) has already been updated for three times so far but the issue still arises after 10-15 days o[censored]se. these things were also mentioned in my job sheet.

All the above details were provided in the job sheet and still those guys just again updated the os and said that this will work properly. i told them that it will work for some days and then again start creating problems but then didn't listen to me and told me that show us where is the problem.

I am a software engineer and i know these things a little bit. the technicians in the lenovo service centres just make us fool or assumes us as a fool. if there is a technical hardware issue in any device then it won't be fixed by updating the os.

I am not satisfied with a single service by these lenovo service. they are just fooling customers. i know all the issues of pc/laptop so that's why i can tell that there was a motherboard issue in my device. i also informed them about this but they didn't listen to me.

You won't believe this, in order to check my battery backup they just checked the time (how much time) the device takes to charge. i saw this written on the job sheet when i was collecting my device from them. according to them they also fixed the touch problem with the os update.

I hope someone will look into this kind of poor services in india. this should not happen to any other customer hereafter. i have also attached my invoice to this complaint.

I am tapan sikdar from durgapur, west bengal. I purchased a lenovo a 6000 plus phone on 22.07.2015 but the phone was going dead on 10.07.2016 then i am going to lenovo service centre on 15.07.2016 after checking the service boy said to me the phone submit to the service centre for replacing the motherboard, but today is 01.08.2016 still i am not got the phone, the service center said to me parts not provided to the lenovo company.
I am very disappointing that this type of service is making me irritating.
Lenovo is the most worst company in india... Regarding after sales and service.
My service request no soin[protected]

I had purchased a lenovo k3 note on august 2015. Bt now my battery backup is nt working properly.. My mobile is also in warrenty. When i went to service center at rohini. (Aggrawal city plaza. Manglam palace at rohini) 110085.. I have prblm in battery bt when i saw my mob to them they told my mob have board prblm and they rejecjed my mob for serviceing... I had told them also that m mobile is undr warrenty period.. Then also they reject my mob for service..