Lenovo Complaints & Reviews

I had purchase my laptop on 25th jun 2016 however i found some issue with hard disk and raised a complaint on 2nd july 2016 and engineer visit on 9th jul 2016 and confirm the same and mentioned the hard disk needs to be changed
Then i found there is problem with keyboard the same needs to be replaced
However after sending so many emails to the lenovo
Engineer visit on 28th jul 2016 and in process of changing parts and repeatedly trying to fix the parts because of that reason discoloration happened in my laptop and the changed keyboard is also damaged

I have bought lenovo zukz1 handset from amazon on 19th may 2016. Nearly after 15 days, the phone had network issue and it hangs. It is dual sim and both the network stopped working. I had some work so i could not give it for repair. Also, i couldnot return the phone because replacement was only for 10 days. So amazon care suggested me to go to service centre. On 13th june, i have given the phone for service centre in mysore "samruddhi infocom", devarajurs road, mysore. They changed the motherboard and took so much time to repair it and returned me the phone on 08 july 2016. After one day i took the phone, again the network problem was there. No network in the phone. I asked for replacement then they start making excuse and asking more time to repair. They had installed chinese os in the new motherboard. Now again i gave the phone for service. They repaired by taking 5 days. After i took the phone, again after one day the same problem came in of network. Both the sim slot not working. Again, i gave it on 19th june for service for which they said it will take 10 days to repair. Now they have not repaired the phone. Everyday they are asking more time. Even customer care on phone and by email is not helping me. They are not ready to replace the phone and service centre is not able to repair the phone. I have spent 1000rs running behind service centre. I am mentally disturbed due to this phone. I am not getting help from any lenovo service. Please help me.
Imei: [protected]

I m using lenovo k4 note from last 5 months but in previouus month the mobile screen automatacilly half black. i m going lucknow service center but the service center person neglact it n doing worst behaviour... i m saying thats the company fault but the person in service center behave very crudely n very bad manners... i request 2 all that plz not puchase the lenovo mobiles...because facility is very bad...

I bought new lenovo zuk z1 phone on june 2, 2016. It got defect within 1 month on july 2, 2016. It has mother board problem. So i called customer care many times and i had to give this to lenovo service center and now they doesn't have mother board part and every time when i called them they said it will take 10-15 days. I bought this phone for myself not for the company. Because they have my phone more than me.

So please help me in this by providing my money back in my account or replace my phone.

I purchased lenovo a6000+ smart phone on 29/05/2016 from kajal electronics 89, navyug market, ghaziabad u. P.
Within one month its touch stopped working.
When i contacted the service center they keep mobile for 2 days and said that they will change the display. After collecting my phone from service center on the very next day i encountered with the same problem of 'touch'.

I have a mobile of Lenovo Vibe P1Ma40.
I lost my mobile during travelling.Now I want a online complaint of my mobile of IMEI 1- [protected]
IMEI 2- [protected] .
PLEASE GUIDE ME TO REGISTER A ONLINE COMPLAINT AS SOON AS POSSIBLE.

Thanking You!

Regards
Shivank Babu

Dear sir/madam,

I purchased lenovo mobile a6000 plus on 19/02/2016 & 1 year warranty. Mobile purchased form etawah when using mobile then mobile is very heating while working and switch off after 10 minutes. I registered complaint authorised service center sabit ganj, etawah on 14/05/2016. I registered complaint 14/05/2016, so long time but till today. I have no provided mobile to me.
O please solve this problem.


Model no - a 6000 plus
Imei no - [protected]
S/no - hb0s0bck


Thanks,
Ankush singh
My contact no - [protected]

I don't like performance of this mobile having following issue
Couldn't able to attend call as indication key not work properly & if able to attend then call disconnect automatically.
Mobile hang so many times.
Starting 10 days it was working properly & now its.
Modem no. lenovo vibe k5 (gold, 16gb) on amazon order (#[protected]
Thanks

I have purchased lenovo a 7000 mobile 10 months back. I have 1 year warranty for mobile. Right now i am having trouble in head phone slot of mobile. I can not hear properly from head phone. But the service center here in anand district, gujarat is not giving proper service for repairing the mobile. They are taking too much time for this simple problem. I gave mobile on 20th july for repairing and its been already a week, they have not resolve my problem and they are not responding properly.

Imei no : [protected]
Ervice center name: pooja communication, anand, gujarat.

This complaint is regarding the additional 2 year warranty for my laptop which i bought on 06/07/2016.Salesman of the shop gave us the website address and told us to get additional warranty from there after registering at lenovo .I tried to get my laptop register there for which i was given a btc no which was BTC 26235 and also i was asked to send some documents along like the bill and serial no of my laptop which i gave them without fail ...but after send documents i get a mail that serial no is invalid ithought mayb by mistake this has happened i again sent them the same but i get the mail again that serial no is invalid and we r not eligible forBack to college offer...plz see into the matter and solve my problem i have sent u the necessary image s for the reference

I brought lenovo smart phone vibe p1m mobile handset in march' 2016. My mobile hand set imei # [protected]. I am continuously facing issues in phone and shown to service center 03 times. 02 times they have formatted the phone and upgrade the software but nothing significant change happened to hand set.

03rd time i have shown my mobile hand set to lenovo authorised service center on 09th july' 2016 at vadodara (Pin.390011) and as per their suggestion, i have submitted my mobile hand set on 09th july' 2016 and they told to return back after 01 week or 10 days time but after 10 days, i had visited to service cnter 04 times after 12 days time period over but they are not able to trace it yet and no one is picking up the phone call on which they always provides it to customer to call for status.

I wrote to lenovo service center mail id [protected]@lenovo.com (Incident:[protected] but in all mail communication they are providing solution that to contact service center only and no help extended by their side though their lenovo brand name involved. I made several complaints over mail & phone call also but no action is yet taken by lenovo (After 20 days)

Service center is replying to contact lenovo as their end it shows that machine not found and lenovo is replying that to contact only service center.

My experience is that i will not suggest to buy any product of lenovo as their product itself defective and after sales services are worst.

One of the upset & unsatisfied, no longer customer of lenovo...

Ashish desai
+91 [protected].

The service center of lenovo denied to change my charger which is in warranty period.
When i buy lenovo k4 vibe they mentioned the warranty of in box accessories is 6 months including bettery. If it not working well. Then i'll go for consumer forum. As when i go to service center they accept my charger when i go for collect it they denied. It seems fraud.

This is regards of servicing of my mobile, i used to go at your authorized service center ”ensure support service india ltd “ located at indore (M. P.)

They raised a query that i have to replace motherboard of my mobile the communication document #dc no:ind/lo/cd/16/00259, than after using phone facing same problem once again i used to go at ensure service support, they said lenovo services from this center has been stop from now. Than after i took another address of your helpline no.
Another service center called “gayatri incorporation” (Attaching here with the service record from) they were tried to repair my mobile they found that my mobile was not properly serviced at prior service center, they operate my mobile and said it is not possible to repair this because it is in open condition (Open at 1st service centre)
My mobile is in under warranty, both the repairing centers are unable to fix the problem, and he said your phone is not in warranty due to soldering in usb socket. I says my mobile repaired by previous service center its not my faulty/mistake. Why pay other charges my phone is under warranty. And why i will open another place.

I bought K3 Note smartphone In Dec’15 and in last 30 days it has undergone a repair thrice at Noida service centre (I Pick Solution C 10, Sector 10, Noida) but to my surprise enginners have failed to diagnose the cause. They initially changed the touch followed by mother board twice but the phone is still in a non- working condition.
The services extended at Noida service centre is highly unprofessional and I certainly believe that the staff at Noida Service centre is highly irresponsible, insensitive and lacks accountability. Engineers are incompetent to understand and resolve the issue. My phone was submitted 10 days back for the 3rd time and they are still awaiting approval from Lenovo corporate office to proceed. Nobody respond on the landline number at service centre. Noida service centre operational and logistic management at the centre is beyond explanation. It is terrible. They make you wait for hours before addressing your query.
Buying a Lenovo phone was a biggest mistake as their product does not match market standards and their post sales service is pathetic.
My experience or you can say 7 months painstaking journey with Lenovo has been disappointing as the brand lacks accountability and management does not have a customer first attitude in mind.
Lenovo Time to Wake Up and address your customer

I had online purchased a lenovo mobile p70a. It was under warranty till 30.06.2016. I had a problem in the phone in which the sound in its earpiece while receiving phone calls became very slow. On date 11.05.2016 i submitted the phone to lenovo authorised service centre in jabalpur - m/s anika enterprises, dutt enclave jabalpur (Mp). They gave back me the phone on 25.05.2016. Then onwards the display of phone started flickering and malfunctioning. Then i showed the phone in raipur service centre and they said that the display of this phone has been changed. My complaint is that lenovo authorised service centre in jabalpur - m/s anika enterprises, dutt enclave jabalpur (Mp) had changed display-touch combo of my phone and replaced it with a defective one. Suitable action should be taken against the firm and compensation be paid to me.

Sir i has purchase new laptop from authorised dealer from ahmednagar ( maharashtra ) but from the date of purchase laptop having battry problem .and i also called many time to said dealer regarding said problem but they are not cooprate to me .so it is kindly inform to you give me soloved out this problem within 15 days otherwise i want to take any legal action with support consumer cort by providing deficient service and goods against company and authorised dealer
contact :[protected]@gmail.com
mob: [protected]
[protected]

Buy a laptop 7 months ago. Last month it got some problem. raised the complaint with customer help desk. Even after having onsite warranty, they asked to visit the service center for fixing the problem (which was 100 km away from my place). Violation of first terms and condition. Create a lot of trouble to replace the defective part, even though the laptop was in warranty. After a lot of struggle from my side, it got replaced. After some time again my system faced the same issue.
Now I have raised the request with them almost 7 days ago, still, they do not eagerly provide any solution to it. Due to this, I am facing severe academic losses. They are continuously miss guiding me about the services and every time when I called them, they assure me to provide the service but still I am not hopeful of getting it done .

15 days ago my mobile is stuck on the main screen... They only show lenovo logo... Its under warranty.. And i submit it to lenovo care...15 days gone but my mobile is still in under working process... Every time i call to lenovo care and they say.. Parts are not available... What i do??? They always say we will send a mail to company for parts.. And say we will hand over your mobile before 25/07/2016... And today is 25... But no response...

After 3 months hand set could not be switch on after charging when took up with repairing center at sector 10 noida it was informed the motherboard is not working and needs to be replaced and water also enters due to which warantee is null and vide. However no water marks they could establish to me. Then matter taken up with lenovo banglore. They advice to get it re examine it again at sector 10 service center this time again opened set was not shown to me unread photo on their mobile was shown which does not show water marks but still they maintained their stand and finally banglore office also took stand based on sector 10 repair center
It proved lenovo is cheating their customer by saying water is found and based on this very reason warantee is null and wide

I have purchased a smartphone lenovo zuk z1” through amazon on 9th june 2016. After two weeks following problem arising in my handset:

1) hanging problem in handset after attending calls
2) display not working after a call

I have also visited service center:arafat telecom c/o hcladdress:f-5, first floor, amar plaza, ajmer-305001 twice. First time they fixed the problem and assured me that it wont happen again (Dated-12th july) then on14th july 24, 2016 again the same problem arised this is certainly absurd again i went to them and again they fixed the problem assuring the same but yesterday it again got in the trouble.

Imei no: [protected]
Order id:[protected]


This is a very formal request to lenovo company to refund my money asap.
I am ready to proceed with any formalities required i. E. Returning the handset or any documentation. I want the action to be taken within 3 days of receiving the complaint. Looking forward for your reply

Regards
Gunjan tulsiani
Reach me @: [protected]
Mail id: [protected]@gmail.com