Lenovo Complaints & Reviews

I brought lenovo smart phone vibe p1m mobile handset in march' 2016. My mobile hand set imei # [protected]. I am continuously facing issues in phone and shown to service center 03 times. 02 times they have formatted the phone and upgrade the software but nothing significant change happened to hand set.

03rd time i have shown my mobile hand set to lenovo authorised service center on 09th july' 2016 at vadodara (Pin.390011) and as per their suggestion, i have submitted my mobile hand set on 09th july' 2016 and they told to return back after 01 week or 10 days time but after 10 days, i had visited to service cnter 04 times after 12 days time period over but they are not able to trace it yet and no one is picking up the phone call on which they always provides it to customer to call for status.

I wrote to lenovo service center mail id [protected]@lenovo.com (Incident:[protected] but in all mail communication they are providing solution that to contact service center only and no help extended by their side though their lenovo brand name involved. I made several complaints over mail & phone call also but no action is yet taken by lenovo (After 20 days)

Service center is replying to contact lenovo as their end it shows that machine not found and lenovo is replying that to contact only service center.

My experience is that i will not suggest to buy any product of lenovo as their product itself defective and after sales services are worst.

One of the upset & unsatisfied, no longer customer of lenovo...

Ashish desai
+91 [protected].

The service center of lenovo denied to change my charger which is in warranty period.
When i buy lenovo k4 vibe they mentioned the warranty of in box accessories is 6 months including bettery. If it not working well. Then i'll go for consumer forum. As when i go to service center they accept my charger when i go for collect it they denied. It seems fraud.

This is regards of servicing of my mobile, i used to go at your authorized service center ”ensure support service india ltd “ located at indore (M. P.)

They raised a query that i have to replace motherboard of my mobile the communication document #dc no:ind/lo/cd/16/00259, than after using phone facing same problem once again i used to go at ensure service support, they said lenovo services from this center has been stop from now. Than after i took another address of your helpline no.
Another service center called “gayatri incorporation” (Attaching here with the service record from) they were tried to repair my mobile they found that my mobile was not properly serviced at prior service center, they operate my mobile and said it is not possible to repair this because it is in open condition (Open at 1st service centre)
My mobile is in under warranty, both the repairing centers are unable to fix the problem, and he said your phone is not in warranty due to soldering in usb socket. I says my mobile repaired by previous service center its not my faulty/mistake. Why pay other charges my phone is under warranty. And why i will open another place.

I bought K3 Note smartphone In Dec’15 and in last 30 days it has undergone a repair thrice at Noida service centre (I Pick Solution C 10, Sector 10, Noida) but to my surprise enginners have failed to diagnose the cause. They initially changed the touch followed by mother board twice but the phone is still in a non- working condition.
The services extended at Noida service centre is highly unprofessional and I certainly believe that the staff at Noida Service centre is highly irresponsible, insensitive and lacks accountability. Engineers are incompetent to understand and resolve the issue. My phone was submitted 10 days back for the 3rd time and they are still awaiting approval from Lenovo corporate office to proceed. Nobody respond on the landline number at service centre. Noida service centre operational and logistic management at the centre is beyond explanation. It is terrible. They make you wait for hours before addressing your query.
Buying a Lenovo phone was a biggest mistake as their product does not match market standards and their post sales service is pathetic.
My experience or you can say 7 months painstaking journey with Lenovo has been disappointing as the brand lacks accountability and management does not have a customer first attitude in mind.
Lenovo Time to Wake Up and address your customer

I had online purchased a lenovo mobile p70a. It was under warranty till 30.06.2016. I had a problem in the phone in which the sound in its earpiece while receiving phone calls became very slow. On date 11.05.2016 i submitted the phone to lenovo authorised service centre in jabalpur - m/s anika enterprises, dutt enclave jabalpur (Mp). They gave back me the phone on 25.05.2016. Then onwards the display of phone started flickering and malfunctioning. Then i showed the phone in raipur service centre and they said that the display of this phone has been changed. My complaint is that lenovo authorised service centre in jabalpur - m/s anika enterprises, dutt enclave jabalpur (Mp) had changed display-touch combo of my phone and replaced it with a defective one. Suitable action should be taken against the firm and compensation be paid to me.

Sir i has purchase new laptop from authorised dealer from ahmednagar ( maharashtra ) but from the date of purchase laptop having battry problem .and i also called many time to said dealer regarding said problem but they are not cooprate to me .so it is kindly inform to you give me soloved out this problem within 15 days otherwise i want to take any legal action with support consumer cort by providing deficient service and goods against company and authorised dealer
contact :[protected]@gmail.com
mob: [protected]
[protected]

Buy a laptop 7 months ago. Last month it got some problem. raised the complaint with customer help desk. Even after having onsite warranty, they asked to visit the service center for fixing the problem (which was 100 km away from my place). Violation of first terms and condition. Create a lot of trouble to replace the defective part, even though the laptop was in warranty. After a lot of struggle from my side, it got replaced. After some time again my system faced the same issue.
Now I have raised the request with them almost 7 days ago, still, they do not eagerly provide any solution to it. Due to this, I am facing severe academic losses. They are continuously miss guiding me about the services and every time when I called them, they assure me to provide the service but still I am not hopeful of getting it done .

15 days ago my mobile is stuck on the main screen... They only show lenovo logo... Its under warranty.. And i submit it to lenovo care...15 days gone but my mobile is still in under working process... Every time i call to lenovo care and they say.. Parts are not available... What i do??? They always say we will send a mail to company for parts.. And say we will hand over your mobile before 25/07/2016... And today is 25... But no response...

After 3 months hand set could not be switch on after charging when took up with repairing center at sector 10 noida it was informed the motherboard is not working and needs to be replaced and water also enters due to which warantee is null and vide. However no water marks they could establish to me. Then matter taken up with lenovo banglore. They advice to get it re examine it again at sector 10 service center this time again opened set was not shown to me unread photo on their mobile was shown which does not show water marks but still they maintained their stand and finally banglore office also took stand based on sector 10 repair center
It proved lenovo is cheating their customer by saying water is found and based on this very reason warantee is null and wide

I have purchased a smartphone lenovo zuk z1” through amazon on 9th june 2016. After two weeks following problem arising in my handset:

1) hanging problem in handset after attending calls
2) display not working after a call

I have also visited service center:arafat telecom c/o hcladdress:f-5, first floor, amar plaza, ajmer-305001 twice. First time they fixed the problem and assured me that it wont happen again (Dated-12th july) then on14th july 24, 2016 again the same problem arised this is certainly absurd again i went to them and again they fixed the problem assuring the same but yesterday it again got in the trouble.

Imei no: [protected]
Order id:[protected]


This is a very formal request to lenovo company to refund my money asap.
I am ready to proceed with any formalities required i. E. Returning the handset or any documentation. I want the action to be taken within 3 days of receiving the complaint. Looking forward for your reply

Regards
Gunjan tulsiani
Reach me @: [protected]
Mail id: [protected]@gmail.com

My mobile no. [protected]

Purchased one lenovo A100 mobile on 29th April 2016 and found some issues related to camera and device is automatically restarting.went to authorized service center at kozhikode Fortune service.but they cant rectified the problem.they said it is this problem of all mobile phones in that series.so any updation will get they will inform.till the time the problem not solved. company offering one year warranty.

I purchased lenovo yoga 500 (s/n r90gevlt) in the month of feb 2016..

- machine went in dead condition on around 8th/9th june 2016 and i lodged complaint on call center (acknowledgement received on 9th june)

- engineer visited on 10th june and did some correction after which machine started working

- machine again went dead on 12th june and i reported the same to customer support through email (e-report of [protected] [incident:[protected]])

- no visit done till next 6-7 days even after repeated emails (incident numbers can be provided)

- engineer visited again on around 20th june and did some correction on machine

- after 2 days, again machine started giving problems such as hanging, keypad locked, auto shut down, no response etc...

- i have again filed complain and awaiting for engineer who is supposed to visit today

I am not very sure if the machine would work after warranty lapse where i have to pay again and again for system faults...

Dear sir/madam,
I have lenovo k4 note smart phone with imei no [protected]/41.
I have purchase online this phone on the date 03 feb 2016, invoice no :ka-blr[protected] on amazon.In with one year warranty of hand set and six months of warranty on accessories as per lenovo mobile policy.
After 5 moths o[censored]se it start creating charging problem. I facing a lots of problems due to this. I can't think about new phone after investing a rs11999/- for this.
I go to one of the authorized service center at okhla phase -2, new delhi, delhi. I submit the phone to the service executive.
After an hour of inspection and observation of phone and charger they told me that i have void the warranty due to phone pcb got moisture and water. And ask for charge approx rs 3500/- plus other hardware if needed to replace. Even 2500/- for the replacement of charger.
I told to the executive i use my hand set and accessories very carefully with avoid water and moisture then how water or moisture reach and affect the pcb of hand set. Even i prove the same positively but after a lots of instead to repair the phone, they not want to listen. And ask for charge again and again.
Dear sir/ madam, after paying a lots already for the purchase of the phone, i have to pay for the servicing too even i have warranty for handset.
I feel like helpless.
This is very very poor service after purchasing lenovo products. My phone must be repair without any condition and charges.
Please help me. Do as i needed

I have a vibe x2 model. Today i went to lenovo's okhla ph. Ii service centre to replace the data cable as it was not charging the phone. The experience was just horrible! First of all, i could not understand why they are asking for a hard copy of bill from every customer visited to service centre when they can easily check the warranty details online of any smartphone? Any ways, my token number was 130 & when i got my token, the 121 number was displaying on the disply panal. That means my turn was after 9 customer & there was 6 attendants was attending the customer. Then the waiting time started! & finally it took me 2 hrs 40 min to go to the attendant to explain my problem! They asked me to fill a form with phone details & all & then kept my phone, wrap it in that form which i had filled (Fail to understand why they kept my phone? I had to change my data cable???) & told me to wait for some while! That some while was another half an hour! Finally they called me again & asked me to submit the data cable & said it will be replace within 15 days! What a joke was that! They have a new data cable in rs. 500/- if i would purchase it they will give it instantly but since it is a replacement case, it will take 15 days to replace a data cable!!! Hats off to you lenovo... I have submit my data cable but im not sure i will take another half day from my office to collect that cable which will cost me 1000/- of my half day leave+ petrol +wast of another half day!!!

I bought lenovo z1zuk last month, it wasnot been a week and my charger was dead, i visited the customer care in laxmi nagar delhi. They said it will take a week to replace the charger so i gave them my charger to get it replace now its been around 20days but i have not received my charger yet. No one is concern about the problem i been though without phone as i dont have a spare phone that support nano sim.
Worst customer care service ever experienced. Definitely not gonna buy lenovo again.
My call ref#[protected].

Before payment in btc offer my yoga 500, my machine changed due to some hardware problem .
Now I assign a new serial no. I am not able to register my machine on same email ID with different serial no.

I don't want change my E-mail id .
Please cancel the previous registration on this email id.

I don't want to maintain the different- different emails .

I am using lonovo vibe s1 due to some. circumstances water gone inside the mobile phone i gave my phone to service center for repairing they kept my phone for 5 days and then they tell me that they will charge rs 7000 on call bt when i visit to service center to collect my phone they have break my phone into pieces and then told that now nothing can done. they have cheated me if will not get my phon back in ready condition then i will go and complain in consumer court. i want result fast. number of that service center where i gave my phone and talk [protected]

I am having lenovo yoga 2 13 laptop which is not in warranty period. My laptop was having motherboard issue, so i went to service center in jayanagar (Bangalore) on 16th may 2016. They asked me to place an order through mail and to wait for 4 weeks.

When i called the service center after 4 weeks to know the status, they said that part is not available and to take any cheap level service.

I called the customer care to complain about this issue (Complain no:[protected] but they are not able to give any timeline for the availability of motherboard.

Its been 2 months since i had motherboard issue, but still the company has not provided me part.

Please look into this matter asap.

Dear sir i will buy a new mobile lenovo k3 note at date 30/10/2015. Now my mobile have some trouble like that sometimes touch not working and network always in low portion so i request to you please change my mobile in warranty or please early get back your review or suggestion...