Lenovo Complaints & Reviews

I have purchased a smartphone lenovo zuk z1” through amazon on 26th may 2016. After two weeks following problem arising in my handset:

1) hanging problem in handset after attending calls
2) display not working after a call

Last month (21/may/2016) i visited service centre “touchess communications” aluva & submitted my handset to them& they told me that in approx. Two week my handset will be ok. Now more than 25 days has been over. I haven’t received any call for status of my handset. & i also not received my handset yet

Today i have contacted the customer care and they replied that the parts not arrived yet.

I am facing many problems in daily routines due to not having my smartphone.

Address & contact no. Of service centre are as under:

Touchess communications, first floor, mulavarikal building, opp. Private bus stand, market road, aluva-683101
[protected]

Imei no: [protected]

Lenovo service record no: srin[protected]

Customer complain code: c0012-display-internal

This is a very formal request to lenovo company to refund my money asap.
I am ready to proceed with any formalities required i. E. Returning the handset or any documentation.

Regards
Ajesh c. R
Reach me @: [protected]
Mail id: ajesh. [protected]@gmail.com

Dear lenovo team,
This is an pecular problem i am facing.
Even on google i didn't see another facing this wrong time problem suddenly for some period.
For seeing time i have installed external app. But lenovo's time seems to be bit slower than the actual time suddenly for some period.
Is there any solution to this problem.
Due to wrong time showing i couldn't even set alarm on it.
I have attached a screenshot between lenovo's time and external app time.

I went to service center at udaipur rama telecom for repairing of my lenovo k4 note as my touch was not working. There was some touch regarding problem in mobile. First i want to say that there was no decorum of lenovo service center. Their service representative behavior was very bad. The service engineer checked my mobile and opened all the parts. After open my mobile engineer told me that what is the model number of mobile. Engineer who services many kinds of mobile daily doesnt know model number of mobile.
He also broke connectors of motherboard of mobile and told to change the motherboard and said expenses would be 8, 500 rs.
The problem was to change/repair display or touch but he damaged my motherboard while open my mobile.
My mobile is in warranty period and purchased on 8 march 2016, but he refused to repair mobile under warranty.
Very poor servicing from lenovo smartphones. Now i want new mobile as my phone is not working.

I purchased lenovo vibe p1 4 months ago and it has advantage of having gorilla glass but unfortunately it doesn't feel as that glass because the same got broken because of mobile fallen from my hand at low ground level.

I went to service center for replacement as it's in warranty and it is very sad for the customers like us who are very choosy to buy a limited budget phones as they told me that display broken is not in warranty and it will cost around rs.5000.

I have complain that why would i buy lenovo phones if,

1. The gorilla glass breaks just as drop from lower ground.
2. The cost of change of display is so high that i can buy a new phone.
3. Warranty of display broken is not mentioned upfront anywhere.

I have purchased lenovo zuk z1 from amazon & after a month my phone stop detecting the sim cards. I have given it to service centre on 11-07-16 but it was told to me that they cannot repair my phone as parts are not available for lenovo zuk z1. What should i do now? How long do you expect me to continue without my phone? Is this is how you treat your customer? If you dont have parts then why do you sell such phones? My service no:-srin[protected].

Dear sir
Pls help me i am using lenova a700. I am update new version marshmallow but dont move app in external memory option. Any other app download insufficient memory i am totally confused pls suggest a new option and clear my problem pls...
Internal memory 32gb i am using but don't download any app warning message screen shot attached pls help


Thanking you
Shafeeq ck

I have purchased lenovo mobile through flipkart last year and presently facing network issues. Very poor network reception. No sim is working in mobile. I have not upgraded the new version just because of poor network. It has become very panic for me. Though using a great featured mobile but very poor data reception. All the time message appears calling from out of network area. However the same sim working in lenovo a 6000+

D/sir,
I have a laptop z51-70 whose serial no. Is mp07ykpj.
This give me frequent problem of diminishing screen during work though it had been repaired several times by authorized service centre at dhanbad jharkhand.
It is in warranty period. So i request you replace it or check thorough by a competent service engineer so as to i have good faith on your product in future.

Dear sir/madam
I bought lenovo k3note from flipcart. Many problems in my mobile till purchase. Main problem is both slot no searching network in any plac, contact & call logo is searching in very long time. Mobile open by pattern in very long period. System take long time to open apps.
So i request you plz. Resovled my above problems or change my mobile set. Thank you
With regards-
Ashok kumar singh
Imei 1 [protected]
Imei 2 [protected]
Model lenovo k50a40

Bought the product on[protected] vide attached invoice number and details are available in the invoice. I have given the set for repair in your service center at coimbatore - vide order no:[protected] dated 16/7/2016. They checked and told me that the board and loud speaker to be replace by a new one and it will take atleast 10 days to rectify the repair. Since the main purpose of buying the product (For receiving and sending calls) is defeated (Both sim ports are not working and signal not getting even a single point) i would requiest you to arrange to refund the amount immediately to avoid further consequences.

I buy it from play phone mobiles at grand shopping mall fahaheel before 2 months. After one month it automatically restart and boots every after 3 minutes. I give it back for warranty service after 1 week i got it. But after 1 hour mobile shows the same compliment. Once again i return it at the same place. After 2 weeks i got it. And i used it for 2 days. Now shows the same compliment. What i can do now

Model no A2010-a IN 8G BL. IMEI/SN No. [protected]. I submitted the Mobile 23/06/2016 Jamshedpur Lenovo service center Sakchi but he is not responding me . pls look this matter

Dear lenovo india,

Its third time i will filling complaint against you. But you not pay attention on my problems. Kindly pay your notice, otherwise i will go for further process and my lawyers will be talk to you. Problem is my mobile were heated. Battery getting discharged very soon. Kindly solve my problems as soon as possible. Why you making fool to your customers.

I bought a lenovo g50 laptop few months ago. i observed that screen has white patches and another problem was keyboard was not working properly. i contacted lenovo team about issue. they asked me to send screen shots to verify lcd issue and they sent a wipro service representative to replace keyboard.

Service representative has acknowledged that there are atleast six visible white patches on screen.initially lenovo call center told that they wont consider an issue if there are less than 5 patches and they were not clear about how big a patch can be to consider it. now they are telling they are rejecting this warranty claim and when i contacted for reason, they are not replying. wipro service representative told that in g50 series these white patches is a known issue. so, lenovo is selling products with defects and they are making rules so that these are not covering in warranty. this is completely unfair.

1. query : mobile is not getting turned on. i was watching a movie, suddenly it started vibrating and stopped working. now it's not working. when i visited lenovo authorised service centre located at kalyan, they denied to repair or replace in warranty, giving liquid damage reason. they said litmus is turned red. but it can also turn red by moisture and dampness. i better know, i never dropped my mobile in water. my warranty is still on. please help, as lenovo guys are denying to help.
2. imei no : [protected]
3. complete name dinesh belakare
4. city : kalyan
5. postal code :421605
6. contact no.[protected]
7. alternate contact no. [protected]

Dear Sir
i did missed my mobile bill copy also i forget flipkart account please send duplicate copy bill

M- IMEI:[protected]
S-IMEI: [protected]
My contact info is [protected]
My email id is [protected]@yahoo.com
I had lost my Original bill, I want duplicate Bill.
Please Mail me as soon as possible.

My mobile warranty is expired but when i go to service center of lenovo for repairing my lenovo vibe z mobile they said it can't be repair bcoz it's part is not available i purchase my mobile for rs 22000 and now they r not repairing it so now what can i do plzz take some action or tell me what to do. the part is not available so plzz repair my mobile or provide me another 1.

Username: ratheesh
Service center: hcl touch - (lenovo exclusive center)
No: srin[protected]
Service offering: in warranty
Carry in time: june 18, 2106

The replacement battery (a2010-a bl253;po;lw514752;swd;cnen;2000mah) was to be given by june 21st, 2016. but this is yet to be received and still there is no confirmed date as to when this will be given

I p adinarayana the proud owner of lenovo vibe p1 which was brought on 13/11/15 for diwali festival during the use the phone has developed a hearing problem, so i have to take it to the service center name shri shakthi services opposite to shakti talkies hubli bearing work order no : hul/lo/16/00937 of 02/06/2016. the same was inform to contact after 3 days. sir i am staying at hospet which is 200 kms far away from hubli it takes 8 hours for journey to and fro but the phone handset was removed and kept down of the center. sir this is my 7th visit to the service center each visit i have to spend 600 rs. 1st they said that it has developed a mother board problem after checking during the call the phone was switching off at the service center and created a new job sheet bearing work order no : hul/lo/16/01168 of 13/06/2016. now they are telling that it has a battery problem and a created a new job sheet bearing work order no : hul/lo/16/01290 of 20/06/2016.

Sir am facing a lot of problems due to my mobile at the service center till date and i am also being forced to doubt about the working credentials of the service engineer. so i request ur kind self to issue the new handset please awaiting your reply.
Ince it is more than 45 days at service center there is no proper response from service center or from lenovo smart phone.
So i kindly request to intervene in this matter & do justice to me by sending new piece.

Imei-[protected]
P. adinarayana hno7/a
Railway quarters a. s. gudi hampi road hospet 583201 bellary district

Mobile no : [protected]

Thanking you sir,

I have purchased a lenovo mobile by using flipcart. but before completion of its warranty period it becoming over heat, hanging issues & needs to shut down frequently as there is basic problem there & after getting updation of version problem inside frequently increased & there is no any permanent solution provided by the autho. service center of lenovo till the datetoday.